sap solution manager 7.1

The Value of SAP Solution Manager 7.1!

SAP AG

January 2015

SAP SOLUTION MANAGER MAPS ALL FUNCTIONS NEEDED

RUN BETTER

30%

FUTURE SAVINGS IN IMPLEMENTATION PROJECTS

30%

TOTAL COST OF OWNERSHIP

CUT BY MORE THAN

© 2015 SAP AG. All rights reserved. 3

SAP Solution Manager Overview

SAP Solution Manager is the single source of truth for deriving maximum value from your SAP investments and

your support engagement. To fulfil this goal, SAP Solution Manager is constantly being further developed. It is the

hub for all management activities, and the central information resource for all aspects of your IT solution lifecycle.

Business continuity

Reduce very high incidents

Decrease change related outages

Increase system performance

Time to market

Deliver faster from requirement to deployment

Reduce test phase duration

Manage custom code

Efficiency

More projects with the same staff

Reduced test effort

Compliance

Improve audit ratings

Solution documentation as a “single source

of the truth”

Buildand Test

Design

Deploy

Operate

Optimize

Require-ments

Requirements and DesignFast Business Process Redocumentation

Full IT Project and Resource Management

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Many customers struggle with

solution documentationTake advantage of fast business

process redocumentation

Solution Documentation is the Prerequisite for High Value

Scenarios in SAP Solution Manager

DEV

TST

PRD

TST

DEV

PRD

SAP CRM

Non-SAP

business

apps

SAP ERP

Infrastructure

Get the most out of SAP

Solution Manager by adopting

high value scenarios

Business process redocumentation enables you to jump-start solution documentation


Efficient IT Project and Resource Management

IT project and resource management in SAP Solution Manager

Ensures full cost control, through integration into SAP

ERP Finance and Controlling

Gives full transparency of all project phases, through

integration into the implementation and transport

management processes of SAP Solution Manager

Offers access for your entire IT staff, without additional

charges, covered by your SAP Enterprise Support

engagement

Is delivered fully installed and configured, requiring zero

implementation effort

SAP Solution Manager

IT project and resource management reduces the cost and effort of your project

management and administration to a minimum

SAP

PPM

SAP

ERP


Flexible project structure

Gantt Chart – One click view

IT Project Management

Highlights

Flexible project structure for easy project

handling

Gantt Chart update by one click

Projects templates

• Jump-start the project

• Ensure one methodology for project execution

Project snapshots for trend analyses

Project simulations for risk mitigation

SAP ERP integration for cost control


Role-based resource management

Resource Management

Highlights

Role-based resource management for easy

resource pre-planning

Resource staffing and responsibilities on project

structure level ensure

• High transparency

• Easy work distribution

Resource staffing and responsibilities on task

level ensure integrated

• Time feedback

• Work progress confirmation across all

employee activities

Assign resources to

specific tasks

Search for

resources

Staff resources

on roles

Assign task to role

Define role

2 DAYS

600 BUSINESS PROCESS STEPS

DOCUMENTED IN JUST

RUN BETTER

REDUCTION OF TEST-PREPARATION

EFFORT

90%

PREPARATION TASKS FOR UPGRADE

COMPLETED

10TIMES FASTER

Build and TestSAP Test Management Services

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Optimized Testing with SAP Solution Manager

Testing is a necessary evil. It usually is expensive and time-consuming.

SAP Solution Manager supports you in optimizing your testing

activities.

no


Test ManagementEnd-to-end testing of SAP-centric solutions

SAP Strategy for Test Management

SAP Solution Manager acts as central solution to

manage change events and E2E Integration Testing

Superior functionality from change impact analysis,

test scope optimization, manual /automated functional

and performance test to reporting and sogn-offs

Integration of Partner applications

Customer Pain Points

• Regression and acceptance tests in

heterogeneous system landscapes

• Software updates affecting mission-critical

business processes

• Test system setup and test data provisioning

• High test effort to perform required functional and

performance tests

1

2

3

4

Test Scope IdentificationType of Change

Business Blueprint

Test Planning

Test System SetupTest Execution

Change

Deployment

Change Impact AnalysisSAP Solution

Update

New SAP

Solution


Typical Customer Questions

Test Center Lead

Change Manager

Test Manager

What can we do to accelerate our development and

maintenance projects? How can I get more transparency

for planned SAP SP and EHP deployments!

Which mission critical business processes do we need to

test after software changes?

What are modern approaches to accelerate test execution?

How can we best automate regression testing?

How can we increase the efficiency of our testers for

manual testing?


Business BlueprintNew capability with SAP Solution Manager 7.1 SP11 / SAP Note for SP10 (planned)

Customer benefits

Fast start to create Business Blueprint

as starting point for Test Management

SAP customers can automatically

generate a Process Step Library

including process steps with transaction

codes and reports

Generation based on usage statistics of

customer PRD systems

Process Steps includes SAP as well as

custom-developed transactions and

reportsSAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management

http://scn.sap.com/docs/DOC-47361


Business Process Change Analyzer (BPCA)

Customer benefits

Identification of critical business

processes affected by planned change

events

Support for customer’s change

committee to decide on SPs, EhPs or

Custom triggered changes for SAP

production systems

Test Scope Optimization: identification

of test scope with significant potential

for test scope reduction

SAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management



Scope and Effort Analyzer (SEA)New application with SAP Solution Manager 7.1 SP11

Customer benefits

Early upgrade information before

deployment of SAP SP / EHP

No additional usage or license costs for

customers with SAP Enterprise Support

contract

Dashboards showing calculated efforts

for required ABAP code adjustments

and regression tests

Detailed analysis to enable project

preparation for Development / Test

ManagersSAP Solution Manager Wiki: http://scn.sap.com/docs/DOC-47361 Test Management



Manual Testing of E2E Business Processeswith SAP Solution Manager 7.1

Customer benefits

Efficient setup of test cases for

manual testing

Easy communication of test

information between test

coordinator and manual testers

Integration of test data for fast

test execution

Integration of incident

management for convinient

problem handling and retesting

Best Practice Manual Testing of E2E Business Processes with SAP Solution manager 7.1 – Link: http://scn.sap.com/docs/DOC-51553



Test Automation Frameworkwith SAP Solution Manager 7.1

Customer benefits

SAP customers can choose the tool they

want to use for test automation from SAP

as well as certified partners

Business Analysts or Test Engineers can

build automated functional tests without

technical detail know-how

One integrated environment provided by

SAP Solution Manager to manage all tasks

to build, run and analyze test automation


Test Design

Test Execution

Test Result Analysis

Accelerated Repair

Non-SAP



Component Based Test Automation (CBTA)with SAP Solution Manager 7.1

Customer benefits

User-friendly and robust test automation

application from SAP for SAP

Supports all important SAP user-interface

technologies

Very easy to use and thus suitable to

create automated test cases by Business

Analysts with further refinement by test

engineers

No additional license fees for SAP

customers with SAP Enterprise Support


Business Analyst

Execution of business transaction

CBTA Test Script and components

Quotation Sales Order DeliveryBusiness

Process


../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_3_Purchase_Requisition.ppt

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_4_Purchase_Order_Processing.ppt

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_5_Goods_Receipt.ppt

Build and TestCustom Code Management

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Custom Code Inhibits InnovationSteps to improved custom code management

Step 2:Reduce custom code

Step 3:Always Avoid custom code

Step 1:Assess custom code

One Time Invest

How much custom

code is used?

Who owns custom

code?

Retire unused code

Bring used custom

code back to

standard whereever

possible Avoid …

Release Release Release

Each change may impact custom code

Each custom code also requires maintenance

Each custom code may already be in SAP standard

Custom code inhibits innovation because

3 Steps to Improve Custom Code

All customers have a lot of custom code. On average, 70 % of custom code is not used !


SAP Solution Manager Improves Custom Code Management

Step 2:Reduce custom code

Step 3:Always Avoid custom code

Step 1:Assess custom code

One Time Invest

How much custom

code is used?

Who owns custom

code?

Retire unused code

Bring used custom

code back to

standard whereever

possibleAvoid …

Release Release Release

How to check usage?

Activate procedure

logging (UPL)

How to define owner?

Custom code life cycle

management (CCLM)

How to retire and

bring back to

standard? Custom

code management

leveraging Clone

Finder, Code Inspector

and Enhancement

Framework

How to avoid? Gap management with Innovation Control Center

How to build acc. to SAP standards? Custom code

management leveraging ABAP Test Cockpit or Code Inspector

Build and TestTwo SAP Value Releases per Year

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Different paces of responsiveness to lines of business

SAP Standard

Solution

Innovation

and

Differentiation

Business

Process

Improvement

Tangible Results with

Agile Software Engineering in

< 4 weeks

Ability to react within

< 7 days

Customer Decision:

Fast-Track or Foundation?

Twice a Year

Business Requirements


RUN

Fast TrackThe Big Picture

Prototype Pilot Deploy

Value PredictionPilot Value Realization

Corporate Value Realization

Measure

Learn

Business

Strategy

Business Acceptance Pilot GoLive Corp GoLive

BUILD


Informed Decision ProcessBased on IT Risk and Business Value

Decision Criteria are available in

You may not be able to go into fast track if:

You have major impact on mission-critical business processes

Additional hardware or licenses are required

User interfaces are changed so that training is required

Interfaces are changed

Based on your assessment of the decision criteria you

choose your development track.


Example: Decision CriterionChange Impact Analysis at an Early Stage

Ideation Build Validation Deploy

Risk Evaluation

Request for

Change

Change Impact

Analysis

Identification of

Top 10 dev objects

Result

Transparency about impacted business processes

Side effects on business processes are known as basis for go decision

Objects to

be changed

Process: Sales

Step: Quotation

Step: Sales Order

Scenario Financials

Scenario Outbound

Step: Delivery

Step: Goods Issue

Process: Logistics Execution

Business &IT

Requirements


Impact

Analysis

Requirement to Release - Process Overview

Business

IT Factory

Greenfield Brownfield

Model

Company 1Scoping

Business & IT

Requirement

IT Solution

1

Staging

Business & IT

Requirement

Fast Track

Change

Foundation

Change

Request for

Change

Request for

Change

Change

Change

IT Solution

2

+

Benefit:

You can re-use parts of a model

company into your existing IT solution.

+Model

Company 2

Pace

Classification


Project 2

Consistency Guaranteed for the RUN PhaseWith Retrofit and Downgrade Protection on SAP Solution Manager

Fast Track

DevelopmentPre-ProductionValidation Production

Foundation

DevelopmentTest

SAP Standard

Differentiation

Innovation

Business Process

Improvement

Dual landscapes cater to the needs of your business:

Fast-paced differentiation and innovation bundled with

instant, high-quality support.

Retrofit

Project 1

Version 1

Version 2


Latest SAP Innovation Always as a Basis for Foundation Releases

1 Year

Foundation Release 2

6 months

1-4 weeks

(Fast Track

release)

On request

1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 2.4 2.5 2.6

Foundation Release 1

6 months

6 months

(Foundation

release)

SAP Standard

Differentiation

Innovation

Business Process

Improvement


Making Downtime a Non-event for the Business

Today, downtime is still inevitable.

Traditional: Near Zero Downtime

(Clone-based approach)

Reduce downtime by performing activities on a

parallel clone system ($$$)

Service-based

Available for all releases >= 4.6c

Business Solution old release Business Solution new release

Clone system required

Business View

IT View

Business Solution available

Near Zero Downtime with SUM works now out-of the box.

No additional investment needed

Business Solution old release Business Solution new release

Business View

IT View


Today: Near Zero Downtime with Software Update Manager (SUM)

Standard tool

No service required

No parallel clone system required

Available for all releases >=4.6c


Towards no more Downtime for the Business

SAP eliminates the complete business impact of software updates

Tomorrow: True Zero Downtime

All software update activities are

performed in uptime

No parallel clone system required

Currently in proof of concept with few

SAP MaxAttention customers

Can only work for new releases (NW 7.40+)

True Zero Downtime implies that SAP development follows specific code rules.

The same applies to custom code.

Business Solution old releaseBusiness Solution new

release

Business View

IT View


Build and TestChange Management

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Approval

Management

Transparency &

Traceability

Ensure System

Consistency

SAP Solution Manager: SAP’s Central Change Control Management Tool

Ch

an

ge

Co

ntr

ol M

an

ag

em

en

t

ERPSCM

Java

.NET

…

PI

BW

Portal

Central Transport

Management

Supporting all technologies:

SAP and non-SAP (non-ABAP)

Integration on

transport level

OF TIME SAVED IN TEST MANAGEMENT

50%

RUN BETTER

50%

DOWNTIME REDUCED BY MORE THAN

IN CHANGE APPROVAL TIMESREDUCTION

50%

Application Incident

ManagementService Desk

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


SAP Solution Manager 7.1 Verified for ITIL® Service Lifecycle

SAP SAP & non SAP

SAP Solution Manager 7.0

Business

Process Mgmt.

&

Application

Management

IT

Infrastructure

&

* - with SAP IT Infrastructure Management

SAP Solution Manager 7.1 is the only

fully verified ITIL tool in the world

Externally verified in all ITIL Service

lifecycle phases

Best practice configuration available

for ITSM processes

SAP Solution Manager 7.1*



SAP ERP

Financial ManagementS

AP

IT

Infr

astr

uctu

re M

gm

t.

SAP Solution Manager as the Central ITIL platformSystem Landscape for Integrated Service Management

IT Service Management Core (pre-configured)

Event ManagementAvailability Management

Capacity Management

Service Level Management

Release & Deployment Management

Service Portfolio Management

Service Catalog Management IT Service Continuity Mgmt.

Problem Management

Change Management

Incident Management

Request Fulfillment

Service Asset & Configuration Mgmt

SAVED IN INCIDENTMANAGEMENT

20%

RUN BETTER

I

20%

PRODUCTIVITY INCREASED BY

MESSAGE PROCESS TIME IMPROVEMENT

85%

OperationsMonitoring and Alerting Infrastructure

Business Process Analytics

Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Get a Unified View of Your Entire IT LandscapeOne solution to monitor your business processes and underlying solution landscape

SAP CRM

Non-SAP

business apps

Infrastructure

SAP ERP

Seamless integration of infrastructure

data in SAP Solution Manager with

SAP Infrastructure Management

Openness to third-party

products through certified

interfaces

Real-time alerts regarding the status of

systems and business processes

SAP Solution Manager reduces manual monitoring effort, making your monitoring

proactive instead of reactive


Run SAP like a FactorySolution layers monitored with SAP Solution Manager

Solutions

Business Processes

Business Process Steps

End-User Scenarios

Interfaces & Jobs

Products & Applications

Systems & Scenarios

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network Devices

Business

Process

Operations

Application

Operations

IT Infrastructure

Operations

Business

Process Layer

Application

Layer

IT

Infrastructure

Layer


Monitoring and Alerting InfrastructureCoverage and advantages

Monitor Alert

Cover your complete solution

System, DBMS, and host monitoring

Connection monitoring

Process integration monitoring

Avoid alert flooding

Unified alert inbox as central point of control for your entire solution

Minimized monitoring efforts with automated and alert-based monitoring, 24x7

Take action

Accelerate issue resolution

Drill down option to find the root cause and fix the issue

Guided solution process via guided procedures

Access to expert support


Business Process Operations and Application Operations

Business

IT

Operations Control Center / Dashboards

Business Process

Analytics

Detect

Problem

BP KPI & Data

Consistency

Monitoring

System, Database &

Host Monitoring

End User Experience

Monitoring

Interfaces & PI

Monitoring

Job & BI Monitoring Alert and

Event

Management

Incident and

Problem

Management

Visualize

Problem

Guided Procedures

IT Task

Management

Root Cause

Analysis

Resolve

Problem

Exception

Management

Business Process

Improvement

Fastest way to provide

value to business

48 9

16

5

IT turns figures

into value


New Business Process Analytics in SAP Solution Manager 7.1

In SAP Solution Manager 7.1, the larger and

more flexible scope selection means you can

analyze by many KPIs such as date, solution,

system, and over 800 out-of-the-box key

business figures

Value in EUR

Credit

Memo

Reason

Top Customers

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

Bline Hardy Ratazo Watan

This is the current state of planning and may be changed by SAP at any time.

SAP Solution Manager 7.1 provides business metrics that answer business questions like:

How many credit memos were issued to which customers, for what reasons, at what cost?

Poor Quality

Incorrect Product Delivery

Incorrect Pricing

Damaged in Transit

Powerful and Flexible Reporting Adds Real Business Value!

Start with a limited number of KPIs and obtain value immediately,

e.g. KPI “Credit Memos Created”


SAP Business Process Analytics – New iOS app for iPadImprove your business processes, anywhere and anytime

Designed for

Business process owners, managers (business)

Application or module owners (IT)

Scope

Get a quick overview of critical KPIs and see at

one glance how they evolve

Analyze data with a few taps to find the root cause

of issues

Take action immediately from the mobile device

Operating system

iOS 6.0 and higher

CODING-PERFORMANCEAND STABILITY

IMPROVEMENT

50%

RUN BETTER

80%

SYSTEM-MONITORINGTIME DECREASED BY

FASTER

ROOT CAUSES IDENTIFIED

50%

Optimize Usage with

Dashboards Require-ments

Buildand Test

Design

Deploy

Operate

Optimize


Centrally Control Your KPIs with Management Dashboards

Management dashboards in SAP Solution Manager

• Display the current status and major issues of your IT department

• Enable you to identify and correct negative trends

• Support you in taking informed decisions

• Provide a superior user experience through easy-to-use, intuitive user

interfaces

Target group: IT Managers

Management dashboards in SAP Solution Manager reduce system administration efforts

and improve operational productivity


Different Dashboards for Different Objectives and Strategies

Execution • Align IT strategies and organizational goals

• Make more informed decisions

Control • Measure efficiencies and inefficiencies

• Identify and correct negative trends

Transparency • Gain instant visibility of all solutions

• Visually present performance measures

1. Step: Define your objective


Different Dashboards for Different Objectives and Strategies

Strategic Dashboard • Link KPIs to explicitly defined goals

• Connect IT measurements to business strategy

• Example: Improve IT efficiency by 20% by the next 12 months

Governance Dashboard • Perform trend analyses and make tactical decisions

• Ensure avoidance of alerts for next month

• Example: Display % of SLAs failed per period

Operational Dashboard • Obtain a snapshot of current KPI values

• Pro-actively correct errors by taking immediate action and decisions

• Use as access point to Control Centers offering links to detailed reports and tools

• Example: Display solution availability

2. Step: Define your dashboard strategy


Example: Operational Dashboard

Easy-to-use, intuitive user interfaces

A state-of-the art interface provides access to customer-tailored information

in near real-time


Management Dashboard

Executive Score Card

The Executive Score Card package enables IT departments to demonstrate

the value of their services to their customers

SAP Solution Manager Mobile

Apps


To Run Better Is to Run Mobile Mobilize your workforce with SAP Solution Manager 7.1 mobile apps

SAP Solution Manager 7.1 Mobile Apps

• Give users a superior user experience through state-of-the-art user

interfaces

• Deliver the data needed for successful application lifecycle

management in a contextually relevant manner

• For the right people

• At the right time

• At the right location

• Enable end users to take immediate action based on the information

SAP Solution Manager Mobile Apps and required infrastructure are included in

SAP Enterprise Support


Available SAP Solution Manager 7.1 Mobile Apps

IT Incident Management

Role: All employees

Benefit: Increase productivity through a fast and accurate creation of

incidents at the time and place they are identified

Minimum required operating system: iOS 6, Android 4.1

End-User Experience & System Monitoring

Role: IT administrators

Benefit: Minimize the initial response time for corrective measures,

reduce the risk of a system outage, and increase end-user

satisfaction

Minimum required operating system: iOS 5.0.1, Android 2.2

(depending on the device, a higher OS version may be required)



IT Change Approval

Role: Change managers

Benefit: Speed up your change approval and transportation workflow

and accelerate innovation

Minimum required operating system: iOS 6, Android 4.1

SAP Job Schedule Monitor

Role: Any member of the business process operations or technical

operations team

Benefit: Ensure a high level of business continuity through real-time

information about critical jobs and job chains

Minimum required operating system iOS 5.0, Android phone and

tablet 4.0



Business Process Analytics

Role: Business process owners, managers (business), application or

module owners (IT)

Benefit: Identify improvement potential through intuitive graphical

analysis of selected KPIs, and take immediate action

Minimum required operating system: iOS 5.0

SAP Solution Manager Management Dashboards

Role: IT managers

Benefit:

Improve operational productivity and reduce total cost of ownership

through control of self-defined KPIs

Minimum required operating system: iOS 5

SAP´s Control Center Approach


Control Centers

Twovalue releases per year

TwoFTE control operations

Innovation Control Center Operation Control Center

Right Course

Top Floor

Run SAP Like a Factory

Standard

Operating

Procedures

Build SAP Like a Factory

Shop Floor


Innovation Control Center and Operation Control Centerwith premium access to Mission Control Center

Innovation Control Center

Build SAP like a factory

Reduce implementation cost

Reduce time to value

Smoothen transition to operations

Avoid unnecessary modifications

Mission Control Center

Enhanced Back Office

Direct access to unmatched

expertise from SAP and ecosystem

Fast issue resolution

Operations Control Center

Run SAP like a factory

Improve business continuity

Higher degree of automation

Better business performance

Reduce total cost of operations

Customer

SAP



Innovation Control Center

Technical Quality Manager

• Provides full-time support

• Manages functional gap process and quality gates

• Manages issues

Provides the results of the Zero

Modification Service, which

Evaluates each SAP functional

request that requires

development

Is the foundation for functional

blueprint sign-off

Blueprint Analyzer

Issue Dashboard Integration Validator Provides the status of Integration

Validation, which

Takes care of customer-specific

integrations

Ensures the solution is ready for

go-live

Manages the handover to the

SAP Operations Control Center.

Visualizes upcoming quality

gates

Integrates SAP Mission Control

Center for expert support.

.

Displays the status of

collaboration on critical topics.

Includes

Top issues

Customer messages at SAP.

Q-Gate Analyzer


Output: Four possible outcomes

Can be implemented/configured

with SAP standard functionality

Local business requirement to be developed

as baseline configuration

Gap within SAP standard;

will be developed by SAP

Custom-specific requirement

Manage Gaps with Blueprint Analyzer and Zero Modification Service

Blueprint

When: Before or at start of blueprinting phase

Validate requirements

Check for critical gaps

Align with CoE and SAP Development if needed

Validate functional gaps

Report back outcome of functional gap validationReceive outcome and validate results

Project Organization One Service Architect SAP MCC Engineers

On-site Remote

Receive list of critical / perceived gaps

Report perceived gaps

Create gap description

Transfer to MCC

Functional Gap Validation


Blueprint Realization TestingCutover

preparation and

start of production

Ensure Operational Readiness with Integration Validation

Joint Governance via ICC

Consolidated reporting and issue

management

Defined communication and

escalation paths

When: During the whole implementation phase

Delivery: Project-based Validation

During the whole project by SAP support engineers within work streams

Short iteration cycles during each work stream

Systematic measurement of key performance indicators (KPIs)

Example: Exception Management

IV Lead

Trace and

Code Analysis

Enhance Exception

Handling

Instrument and Connect

to SAP Solution Manager

Workstream

Lead (SAP)

Integration Validator

RUN BETTER

30%

MAINTENANCE-EFFORT REDUCTION

30%

NUMBER OFCORRECTION TRANSPORTS

REDUCED BY

EFFICIENCY OF TRANSACTIONS

IMPROVED BY

50%


Operations Control Center

Detect problems in the core

business processes before the

business is impacted

Display serious exceptions

immediately in the Exception

Management Cockpit

Get transparency of the

response times that business

users are experiencing

Ensure a high level of stability

through central monitoring of

all important IT landscape

components

Status of Core Business

Processes

The Operations Control Center provides an easy-to-use, central tool set, and guides you

through standardized administration processes

Use a central point of control

for your entire solution

Keep monitoring efforts to a

minimum with automated and

alert-based monitoring, 24x7

Automatically react to alerts

via guided procedures

Status of Technical

Components

Alert InboxEnd user experience

monitoring


supports SAP HANA


SAP

HANA

SAP

ERP

BW on

HANA

SAP

CRM

Warehouse

SAP EP

Portal

HANA

Studio

Sybase

Unwired

Plattform

SAP SRM

SAP

Business

Client

SAP HANA as Part of the Customer Solution

SAP Solution Manager supports your entire solution (including SAP HANA and systems on

SAP HANA)

Support for SAP HANA and systems on

SAP HANA includes, e.g.

• Integration into the monitoring and alerting

infrastructure

• Root-cause analysis

• Knowledge transfer through guided procedures

• Continuous quality checks


Upskill Your Staff on the Job While Operating SAP HANA


• Provides you with a unique knowledge base to operate

your SAP HANA database

• Fully integrates SAP HANA into the complete monitoring

and alerting infrastructure for administrators

• Delivers relevant information derived from the interaction

between your ICC and OCC, and SAP´s MCC

• Guides you through the resolution process if issues occur

• Connects you to expert support if required

Guided

Procedures

1

Event

(with

description*)

Knowledge

Articles (Notes,

KBAs, Wiki)

2 3 4 5

Expert Support

Inside SAP Solution Manager


Operations ControlFundamentals Training and Training on the Job while operating SAP HANA

Threshold value

exceeded!

1. Utilize established SAP

Solution Manager functions

2. Knowledge Articles explain

how to handle exceptions

3. Notifications lead to Guided

Procedures that document

the individual steps

Daily/weekly/monthly HANA

Database Administration tasks

Handling of HANA Database

Alerts

4. … and provide access to

required activities

1

3

4

2


Guided Procedures for Monitoring and Administration Activities

Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP HANA

Accessible from technical administration

work center – guided procedure browser

Integration with task management in development


End-to-End (E2E) Root Cause Analysis for SAP HANA

E2E Workload AnalysisE2E Change Analysis

E2E Exception Analysis E2E Trace Analysis

System, Host & Database

Analysis


Deployment Best Practice for SAP HANAComprehensive suite of best practices on implementing and operating SAP HANA

Transition

Migration versus Green Field

Rapid Prototyping

One-Step Migration

In-Memory Optimized Functions

Custom Code Optimization

Data Model Optimization

Data Volume Management

Supportability Setup

Operations

RunSAP like a factory

E2E Monitoring & Guided Procedures

E2E Performance Expert Analysis

SAP HANA Administration:

Change Control Management

SAP HANA Security

Fundamentals

HANA Technology

Data Marts, Data Warehouse & Big Data

SAP Business Suite powered by SAP HANA

SAP HANA Supportabilityand Operational Tools

Architecture

Sizing

Technical Infrastructure

Non-Productive System Landscape

Data Provisioning

User Experience

Development

Expert Guidance - Meet the expert sessions & Expert Guided Implementations

SAP Enterprise Support Academy

http://support.sap.com/dbp4hana

http://support.sap.com/dbp4hana

The Strategic Direction of

SAP Solution ManagerPragmatic Business Process Management

Business value through SAP Cloud adoption

More SAP Solution Manager value through in-memory technology


A New, Business-Balanced SAP Solution Manager

Today, SAP Solution Manager focuses on operations and

on IT

SAP Solution Manager 7.2 adds implementation and

business focus

Highlights of the new release:

• Pragmatic Business Process Management

• Business value through SAP Cloud adoption

• More SAP Solution Manager value through in-memory technology

Business

BPM CloudHANA

IT



The result is a perfectly balanced SAP Solution Manager which extends the single source of truth for IT to the entire enterprise!

Pragmatic Business Process

Management



Process Management Capabilities

Target Operating

Model (for

Business)

IT Build

Model

IT Run

Model

Pu

blis

h

Business Portal

Design Implement

Model Companies and RDS

Operations

Publish &

Enhance

SAP PowerDesignerSAP Solution Manager 7.1

Communicate

Partner Tools e.g. ARIS, SignavioPartner Tools

e.g. IBIS

Optimize

Business

Model

Publish



Process Management Capabilities

Target Operating

Model (for

Business)

IT Build

Model

IT Run

Model

Pu

blis

h

Business Portal

Design Implement Operations

Publish &

Enhance

Partner Tools e.g. Signavio


Partner Tools

Power Designer


Communicate

Partner Tools e.g. ARIS, SignavioPartner Tools

e.g. IBIS

Power Designer

Optimize

Business

Model

Publish

Model Companies and RDS

This is the current state of planning and may be changed by SAP at any time


New and Simplified Business User Experience

• State-of-the-art graphical business process modeling

• System-agnostic process modeling

• Business-case-driven value prediction

• Business-role-based, intuitive UIs

• Business requirements management

• Model industry solutions (preconfigured process flows)

Finally, SAP Solution Manager is easy for the business!



Yes, Processes Have More Than Three Levels!

Seamless integration of business and IT views

No data outside SAP Solution Manager

Role-specific views

Continuous refinement of process models

More than 3 business process levels

SAP Solution Manager 7.2 delivers an environment which adapts

itself to customer modeling standards and gets rid off the artificial

three-tier limitation.

Openness for other modeling tool vendors

SAP Solution Manager 7.2 allows customers to plug their

preferred modeling tools into SAP Solution Manager via an open

bi-directional interface that must be supported by the vendor

Bridging the gap between IT and business!



In a NutshellPragmatic business process management in SAP Solution Manager 7.2

Plan

Build

Run

Value Recognition

Benchmarking

Application usage

verification

Assessment of

process efficiency

Business Strategy

Value Prediction

Model industry

solution

Fit/Gap

Requirements

Implement, Change,

Test

Business View

Line of Business

Process Owner

Solution Architect

IT Factory

IT View

OperationsControl Center

InnovationsControl Center

Single Source of Truth


Business value through SAP

Cloud adoption


How SAP Solution Manager Manages the SAP Cloud

Register your SAP cloud services in

SAP Solution Manager to utilize:

• Solution Documentation

• Business Process Management

• Test Management

• Change Management

• IT Service Management

• Performance & Availability Management

• Maintenance Management

• Exception Management

• Interface Management

• Data Consistency Management

Customer On-Premises Landscape

SAP Cloud

BW CRM ERP

PI SRM ERP

Cloud IntegrationV

P

N

Private CloudPublic Cloud



Monitoring of Solutions in SAP Public Cloud

SAP Solution Manager 7.1 SP12 already supports monitoring of hybrid solutions today

Performance and Availability Management

Based on recorded end user scenarios

Integration Monitoring

Tracking of end-to-end message

flow handled by SAP PI

Exception Management

Retrieve exceptions from cloud-based integration

platforms

Data Consistency Management

Check data consistency via cross-database

comparison (XML files)

On Premises

BW CRM ERP

Public Cloud

☁This is the current state of planning and may be changed by SAP at any time


Setup of SAP based Cloud Services

Ease the connection to cloud services in SAP Solution Manager

Provide a streamlined user interface to

simplify the setup and configuration of

Cloud services in SAP Solution Manager

Model cloud services in LMDB

Create logical ports

Register cloud services



Interface and Connection Monitoring

Improve Monitoring of Cloud and On-Premises Integration

E-Mail-to-event converter

Transform e-mail notifications into

monitoring events

Remote SFTP Server Access

Monitor file-based interfaces via SFTP

Servers

Support additional cloud scenarios

SAP Cloud for Customers

Enhanced support for SAP HCM and

SuccessFactors integrationAlert Inbox

Exception Management

Email Inbox

Customer

Interface & Connection

Management



Align Maintenance Activities of Cloud Provider with Your On-

Premise Maintenance Events

Work Mode Management and IT Calendar to

harmonize planning and avoid conflicts

Enter planned activities to align your plans

with the cloud provider

Work Mode Management allows planning and

maintenance of Work Modes for Technical

Components

IT Calendar provides an overview of the planned IT

events for selected times intervals and technical

components


Looking Forward to a Bright Future with SAP ONE Support Program

SAP ONE Support…

makes it easier for you

to manage a hybrid

environment with a holistic

customer support

experience.

lets you navigate your

journey to the cloud more

easily – secure in the

knowledge that SAP is

behind you with the

offerings and services you

need to succeed.

Learn more...

about how the SAP ONE

Support program will benefit

your organization, and call

your SAP representative

today or visit us onlineOn-PremiseCloud and

BR/Ch.

http://www.sapsupport.info/onesupport

More SAP Solution Manager value

through in-memory technology


Extended Usage Rights

Good News for All SAP Support Customers:

All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP Solution

Manager. There is no additional SAP HANA licensing required 1).

SAP Solution Manager 7.2 is the first release which leverages SAP HANA.

This extension of usage rights is especially valuable for customers who are

– SAP HANA only

– paying maintenance for their SAP Solution Manager DB

The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards

Further information: http://support.sap.com/usagerights --> Usage Rights

SAP Solution Manager 7.2 Adopts SAP HANA!

http://support.sap.com/usagerights


SAP Solution Manager on HANA Cloud PlatformFuture architecture

Slimmest SAP Solution Manager ever!

No data replication, no ETL jobs, no duplication of data, BI gone

Up to 70% savings in running SAP Solution Manager!

Ultimate User Experience

• Fiori only! Casual users love it!

Run SAP Business Suite and

SAP Solution Manager on HANA

• IT decisions on actual facts with higher

precision

• Real-Time planning applications!

Built-in Enterprise Data Warehouse

SAP HANA

New Planning and Reporting Applications

HANA

nativeECC CRM SCM

Non-

SAP

HANA

Live

Fiori User Experience

☁

Agenda


• Usability Tests: 4 x 40 Minuten

• SAP Solution Manager – Business Requirem.

• SAP Solution Manager - Roadmap

Knowledge Resources


Expert Guided ImplementationSAP Solution Manager Roadmap Service

The SAP Solution Manager Roadmap

service is available within the SAP

Enterprise Support and SAP Product

Support for Large Enterprises offerings

The service delivery is independent of

your current SAP Solution Manager

release

Target Group

Groups responsible for managing your

business applications throughout the

entire lifecycle (Plan, Build, Run)

Expert-guided

implementation is a new,

optimized, short-term

service to configure basic

scenarios without long-

term, in-house consulting

Customer readiness

At least some of the participants should know

how implementation and change projects are executed,

how basis support is done,

how business process operations are organized at your site.

A general overview of these processes is sufficient.

Technical prerequisites

The service will be delivered remotely via SAP connect. Participants require a PC with internet access and a telephone.

The SAP expert will use the information gained during the

interview to provide recommendations how to enhance

the usage of SAP Solution Manager.

The focus is on proposals that provide value and require

little implementation efforts.

Participants will explain to the SAP expert how the

individual processes are executed currently at your site.

An SAP expert provides a high-level overview of the

processes supported by SAP Solution Manager

Empowering Web session, 1-2 h.

Recommendations during the interview

Training, practical experience, remote consulting

Interview ~ 3 h. on the same day

Customer requirements

RUN BETTER

BY 40%

SAP Customer Quote Program powered by SAP Active Global Support

PROJECT COSTS REDUCED

“The proposed and received application lifecycle management roadmap service via SAP

MaxAttention has made us aware of nearly all possibilities leveraging SAP Solution Manager 7.1.

As one example, the given report and it’s roadmap allows us to start quickly with our solution

documentation project. Thus, the usual project cost could be cut off by 40% in comparison to

similar ones. Those kinds of support deliverables make the whole SAP engagement sustainable,

as it lowers our total cost of operations. Thanks to SAP MaxAttention, we not only save costs,

but also our projects run smoothly.”

Detlev Albrecht

Basis Lead

Siemens AG, Germany


SAP Enterprise Support AcademyHow to Get Ready for Successful End-to-End Solution Operations

Expert-Guided Implementation

Meet the Expert sessions

Accelerated Innovation

Enablement

QuickIQs

Guided Self Services

Best Practices

Technical set-up Process Strategy Process Implementation & Operation

The SAP Enterprise Support Academy provides specially tailored expert content

which helps you get the most out of your SAP Solution Manager installation

support.sap.com/esacademy

http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000095979&_SCENARIO=01100035870000000202&


Expert Guided Implementation for SAP Solution Manager 7.1



Book Expert Guided Implementations

directly at SAP Enterprise Support Academy.

https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotosearch=X&deliverymethod=0401

RUN BETTER

USD 10,000

SAP Customer Quote Program powered by SAP Active Global Support

SAVED IN TRAINING COSTS

“Collaborating with the SAP Enterprise Support Advisory, we had developed a proactive

service engagement plan for the calendar year. We prioritized our two key application

lifecycle management focus areas and built a bundled services roadmap to help us achieve

our goals of implementing business process operations and data volume management.

One significant roadmap element was the SAP Enterprise Support academy's expert

guided-implementation session. By building a quarterly roadmap and utilizing these

sessions, we saved upwards of USD 10,000 in potential training and outside costs."

Dave Pekol

Senior Manager IT, System Services

ACH Food Co, United States


Further Information

SAP Public Web

Service Marketplace (SMP): support.sap.com/solutionmanager

SAP Developer Network (SDN): sdn.sap.com/irj/sdn/alm

Books


http://www.sap-press.de

Expert Guided Implementations

support.sap.com/esacademy

=> Delivery Format

http://support.sap.com/solutionmanager

http://sdn.sap.com/irj/sdn/alm

http://www.sap-press.de/

http://support.sap.com/esacademy

Thank You!

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 124Customer

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate

company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its

affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and

services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as

constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop

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developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time

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sap solution manager 7.1

Documents

value of sap solution

sap agjanuary

sap investments

resource managementit

project phases

sap erp finance

solution lifecycle

easy resource