sascon 2012 - lay off the google crack with email marketing

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Copyright. All Rights Reserved Pierce Communications. 2012 Google Detox: Email Marketing Barry Adams Copyright. All Rights Reserved Pierce Communications. 2012 17 . 05 . 12 #SAScon

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Slides from my talk at the SAScon 2012 retail panel, about effective use of email marketing.

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Page 1: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Google Detox:Email Marketing

Barry Adams

Copyright. All Rights Reserved Pierce Communications. 2012

17 . 05 . 12#SAScon

Page 2: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Google detox

The glory days are over, we’re done smoking the Google traffic crack.

Page 3: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Google is destabilising SEO

- Redefining SEO to mean ‘Google-approved practices’» Webmaster Videos» Support forums» Pro-Google blogs

- Undermining credibility of SEO» Updates named after cute monochrome animals» Phishing for ‘bad links’, undermining client trust in SE agencies

- Taking over business models in Google’s onebox» Credit card comparison» Flight Search» Entity search

- Subtle signals promoting AdWords as better & more reliable

Page 4: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Time to go in to rehab

• Break your Google habit, look to alternative sources of traffic & revenue:

Social Media? – long term strategyAdWords? – quick fix, costs truckloadsShopping comparison? – quickly being made obsoleteAffiliates? – 2004 called, it wants its strategy backMobile? – Google owns that too

• Why not go to the granddaddy of Internet Marketing disciplines?

» Email Marketing

Page 5: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Email Marketing – who’s your daddy?

– There are over 3 billion active email accounts

– 94% of all online adults use email

– 74% of online adults prefer email for commercial

communication

– The first thing everyone does when they fire up

their computer is check their email

– All smartphones have email functionality

– When asked to receive updates from

companies..."Only 10% elected to do so through

Facebook, while 90% opted for a newsletter“

Source: http://www.emailisnotdead.com/

Page 6: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Advantages of Email Marketing

• Widespread adoption• Low cost• Best Practices

Design Deliverability Personalisation

• Permission-based• Easy to automate• Mobile

Page 7: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Types of Email Marketing

1. Newsletter: Permission-based – users want to receive your

content Offer something genuinely useful and informative Incentivise sign-ups

» Special offers & discounts» Early access to new products / services

Personalise your offers

Page 8: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Types of Email Marketing

2. Transactional: Order confirmation emails have spectacular open

rates» Maximise that opportunity

Decrease shopping cart abandonment» At checkout, ask for email address first» If checkout is abandoned, send an email

– Ask why they left– Offer a discount

Page 9: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Types of Email Marketing

3. Quick Contacts: Notify users when you have

a sudden price drop

Out of stock: ask for email to inform when back in stock

Page 10: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012

Key Take-Aways

Lay off the Google crack

Diversify your traffic

portfolio

Email marketing is

awesome

Memes in slidedecks are

for lazy presenters

Page 11: SAScon 2012 - Lay Off the Google Crack with Email Marketing

Copyright. All Rights Reserved Pierce Communications. 2012Copyright. All Rights Reserved Pierce Communications. 2012

@badams

@PierceComms

[email protected]

www.piercecommunications.co.uk

www.barryadams.co.uk