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Satish Injectoplast Pvt. Ltd. Customer Satisfaction at the Pinnacle 1 ST Business Sustainability Report GRI-G4- In accordance (Core) 2014-15

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Page 1: Satish injectoplast pvt. ltd - indiaenvironmentportal Injectoplast Pvt... · value in financial terms, we at Satish Injectoplast Pvt. Ltd. have always focused on providing the best

jinal [Email address]

Satish Injectoplast Pvt. Ltd. Customer Satisfaction at the Pinnacle

1ST Business Sustainability Report

GRI-G4- In accordance (Core)

2014-15

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Contents

Our Vision and Values .................................................................................................................................. 2

“Customer Satisfaction at the Pinnacle” .................................................................................................... 3

Managing Director’s Statement .................................................................................................................. 4

About the Report .......................................................................................................................................... 5

Organization Profile ...................................................................................................................................... 6

Awards and Accolades .............................................................................................................................. 13

Corporate Governance .............................................................................................................................. 14

Materiality Analysis ................................................................................................................................... 16

Stakeholder Engagement ......................................................................................................................... 17

Steps towards Sustainability…. ................................................................................................................ 19

Environmental Performance .................................................................................................................... 20

Social Performance ................................................................................................................................... 23

GRI G4 Content Index ............................................................................................................................... 27

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Our Vision and Values

Vision

To be top 3 preferred suppliers in Indian plastic industry

Achieve organic and inorganic growth in Automotive, Luggage, and

Material Handling Industries.

Mission

Achieving turnover of Rs 200 Cr by FY 2016-17

20% Export Share of total business

Business expansion with 5 multi-location plant and technical collaboration with an MNC.

Diversification in Blow/RotoMoulding and also acquiring at least one organization worth 20 to 40 Cr.

Improving Employee Satisfaction @ 5% Y-O-Y by building skills and

competency, people engagement, training programs, rewards-

recognitions and CSR involvement

Our prime focus is to make internal and external customer delightful

and satisfied

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“Customer Satisfaction at the

Pinnacle” Creating success for our organization by providing the highest degree of quality in every business

operation that we are engaged forms the base for the way we work. In addition to creating business

value in financial terms, we at Satish Injectoplast Pvt. Ltd. have always focused on providing the best

possible solutions to the requirements of our customers while managing the dynamic market trends

through constant innovation and also engaging with our stakeholders at various levels in order to

create a smooth flowing supply chain for the organization.

‘Customer satisfaction’ in every possible way has always been the driving force behind each of Satish

Injecto Plastics business activities and shall always remain the center of focus in order to create an

all-inclusive sustainable growth for the company.

Also, we believe that customer satisfaction can be achieved only if the products and services

provided by us are of the highest quality and meet industry standards alongside meeting the ever-

changing client specifications as well, which is why we have an expert team of professionals who are

highly skilled and can adapt to the latest technological up gradations in the market that leads to

manufacturing of precision engineered components and parts.

Alongside our efforts in ensuring sound value creation both for our company as well as our clients,

we have also focused in creating success through quality in various aspects of our triple-bottom line

also, whether it is improving the efficiency of our operations, responsibility to the communities or

improving and finding newer ways to get a better feedback on what the customers require.

Our first sustainability report “Customer Satisfaction at the Pinnacle” is an account of our activities,

efforts and plans to imbibe sustainability into our business such that it helps create growth and

success for us and for others around us also.

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Managing Director’s Statement Dear Stakeholders,

It is a pleasure to present Satish Injectoplast Pvt. Ltd.’s first sustainability Report. In spite of this

being our maiden Sustainability Report, our commitment to the concept of sustainability has always

been embedded in our systems, processes and activities. Efficient and innovative use of resources,

recycling and re-use have always been an integral part of our ethos.

We have always maintained the fact that we are a client-centric organization; wherein all efforts are

directed towards attaining the highest level of customer satisfaction by providing them with a

qualitative range of Injection molded Plastics parts for Automotive, Farming, Construction, Plastics

Fasteners, Luggage and Electrical sectors. Our ethical business practices, client centric approaches,

transparent business dealings and market leading prices have enabled us to muster a huge

customer base across the market and form a positive image in the minds of all our stakeholders.

While pursuing our business goals, we always strive not only to ensure compliance to applicable

regulations but also aim to achieve newer operational standards and innovative approaches to meet

the customer requirements even better. We at Satish Injectoplast Pvt Ltd have always focused on

uncompromising ethical standards in all we do and say. We are committed to doing what is right—in

good times and in bad.

Ensuring the ergonomics of the workplace i.e. ensuring the health and safety of our workforce has

always been a high priority and this also involves undertaking various local community development

programs as well.

We realize that this first sustainability disclosure of Satish Injectoplast Pvt Ltd will provide us with

new insights into growing responsibly as well as better presenting our processes and working

methodologies to our stakeholders outside the company as well.

To conclude, I would like to thank our stakeholders for their continued trust and support. We remain

committed to further improve the practice of sustainability to better meet your expectations.

Mr. Shrikant Navandar

Managing Director

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About the Report We have begun on our Sustainability Reporting journey with the theme “Customer Satisfaction at the

Pinnacle” which has been the key focus always for all our business processes. Ethical business

practices with client-centric approaches has continued to be the guiding principle for Satish

Injectoplast Private Limited since its establishment in 1993. This report depicts our sustainability

performance for the year 2014-15.

Our sustainability report is a way for us to share with our stakeholders; both internal as well as

external; our commitment to sustaining our commitment to improve our performance economic,

environmental and social performance. We have always believed in keeping customer satisfaction a

priority and carrying our operations in such a way that we try and find opportunity in every challenge

that comes our way and seek the right solutions to meet customer requirements.

We have started to develop our internal systems and management processes to monitor our

sustainability performance. This performance is based on the data and information collected and

collated from primary sources across our operations. Further wherever required, we have used

assumptions and standard equations and calculation methodologies for quantification purpose.

Certain information included in this report refers to our future plans and intentions, in order to

account for our sustainability approach. This information relates to our strategy, future plans and

targets, operations and business plans.

Report Scope and Boundary This report covers the operations covered only at Nashik (Ambad) plant of Satish Injectoplast Pvt Ltd.

The aspect boundaries and content of this Sustainability Report have been defined using reporting

Principles prescribed in the GRI G4 Guidelines. A detailed table showing the reference to reported

GRI indicators has been presented in the GRI Index at the end of this report.

The information on sustainability crucial for company’s processes and activities was evaluated and

materiality issues were shortlisted considering our major focus on Customer Satisfaction,

Competitiveness, Research and Innovation, Marketing and Branding, Governance.

The company ownership did not notice any prominent changes during the reporting year.

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Organization Profile We take pleasure in introducing our group, engaged in the manufacture of plastic injection moulded

components. We are an ISO-TS 16949- 2009 and EMS OHSAS certified company engaged in

manufacturing of Injection molded plastic parts for Automotive, Farming, Construction, Luggage and

Electrical sectors.

We were established in 1993 in 1000 square feet space with small 2 Vertical Injection Machine with

a cornerstone of 100% customer satisfaction goal. We have been satisfying customers having big

brand names of Indian Industry and Multi-national groups. With a rich History, now we have 3 plants

viz. Satish Injecto-Plast Pvt. Ltd., Satish Industrial Plastic and SIP Moulds Pvt. Ltd. located in Nasik,

Maharashtra, India, about 180Kms of Mumbai (Bombay), Our group is a tier 1 supplier to OEMs and

we are also tier 2 supplier to a number of tier 1 automotive sub assembly manufacturers.

The cornerstone of our group philosophy is customer satisfaction. All our activities are directed

towards giving the best to our customers. We are well aware of the international norms and

requirements for supplying to automotive companies and regularly follow the procedure for

development and supply of over 450 components to the automotive sector

Under the able and efficient guidance of our mentor Mr. Shrikant Navandar, we have achieved

tremendous growth steadily during our existence of 15 years. We also rely on our efficient team

effort, modest investment and full dedication for our recognition and repute earned among our

esteemed client base.

We do not have any trade unions. We are a privately held company. We do not have externally

developed economic, environmental, and social charters, principles, or other initiatives to which

the organization subscribes or endorses.

We have a memberships association with Confederation of Indian Industry (CII).

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Scale of the Organization Our Company has three plants located in Nashik and Chakan. The headquarters of our organization

is situated in Nashik.

Net Sales of our organization The net sales for the reporting year is Rs 62 crore. Our organization has been growing over the years.

₹ 27.00

₹ 39.00

₹ 53.00 ₹ 49.00

₹ 62.00

0

0.2

0.4

0.6

0.8

1

1.2

2011 2012 2013 2014 2015

Financial Snapshot (Crore)

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The segment wise revenue of our organization is given below:

75%

10%5%

10%

Segment Wise Revenue

Automotive Luggage Material Handeling Mould

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Our Products and Services We have developed a state-of-the-art infrastructure, which is equipped with latest technology and

machinery and tools that are required for carrying out production process smoothly and accurately.

We provide services of tool designing, mould manufacturing and injection molding of most prominent

quality. We have complete Independent Set up of Tool Room viz. SIP Moulds Pvt. Ltd with best

tooling facilities and dedicated tool designers and manufactures committed for continues

innovations. We provide design and manufacturing feasibility solutions as well and are also capable

of Independent product design and development as per customer’s requirement. We have

production facility with 32 injection molding machines, ranging from 30 to 660 Tons to facilitate

molding of all types of engineering plastics like, PC, PC-GF, PA, PA-6GF(15% TO 60%), PA-66, PA-

66GF, ABS, PC-ABS, PBT, PBT-GF, PTFE, PU, DeLRIN, SAN, CELCON, PVC, HIPS, HDPE, LDPE,PP,

PPTALC, EPDM, etc. We have the capability to mould any new variety of plastic as well.

We have a separate cell of engineers exclusively dedicated to upholding highest standards and

control of quality of all products manufactured by us. Since the inception of our company we firmly

believe in delivering quality to our customer and hence, we have an independent Quality control

department. As we are ISO-TS 16949- 2009 certified company the group has well qualified technical

staff at all level to check the quality at all point till dispatch. For that we have required quality

checking instruments, gauges, fixtures and other testing facilities.

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De-risking the Businesses - Our Approach

Vertical De-Risking We started out as a purely plastic auto component supplier company. With time we have diversified

into 4 different verticals, namely,

Product De-risking: We are constantly researching and developing new products in Material Handling to meet customer

expectations and demands.

Dependency De-risking: We are adopting newer and alternate materials for Material Handling. Further we do not depend on

single supplier or single material grade for manufacturing our products.

Mould building programme for building newer moulds. No dependence on outside mould makers.

Auto Components

Luggage Component

Material Handling

Mould Manufacturing

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Supply Chain Management As the Company sources hundreds of components for its automotive clients from suppliers, a large

part of the value generation occurs in the supply chain. We encourage our suppliers to follow

sustainable path and evaluate the suppliers on similar basis.

Our delivery rating against quantity was always accounted to be above a score of 99 out of 100.

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Markets Served We serve a variety of products as per the market need to Automotive, Luggage, Electrical, Farming

and Construction Industries.

Employee Details

Sr No. Plant Staff Workers Trainees Casual

Contract Total

1 SIP Male 3 15 11 30

Female 0 0 0 1

2 SIPPL

Nashik

Male 39 34 0 25 109

Female 5 0 1 5

3 SIP Mould Male 4 14 0 0 18

4 SIPPL Pune Male 18 3 20 44

Female 1 0 1 1

Total 70 66 2 63 201

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Awards and Accolades We at Satish Injectoplast Pvt Ltd have received a number of certifications and accolades over the

years for the products and services provided by us. We have always strived to meet customer

requirements by manufacturing products of the highest quality that meet the national and

international standards. Our team constantly strives to stay abreast of the latest technologies in the

market in order to meet the client requirements in a better way and also have the best quality

output.

And for this passion for excellence and the responsibility towards all the spheres has helped us carve

a niche for us in the market and build a positive image in the minds of the public. Some of the

achievements at Satish Injectoplast Pvt Ltd since years of our functioning are highlighted below.

HALDEX Best Supplier Quality award winner 2012 and 201

1ST runner up for internal cluster competition at M&M Nashik

CII - EXIM Bank Award for Award business excellence 2011 and 2012

Mahindra Yellow Belt 2012 for Systematic Problem Solving Techniques

Awarded the ‘B’ level certificate under the Mahindra Supplier Evaluation Standard (MSES). A total of 75 suppliers were audited for the award, out of which only 16 qualified.

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Corporate Governance Our governance framework is founded on the principles of ethical business practices, transparency,

client-centric approaches and sound strategies.

Our team has efficient and talented professionals. We have engineers, machine operators, and

helpers, skilled and semi-skilled workers in our team who are dedicated to their respective

responsibilities and deliver their optimum efforts in production of quality products.

MD

Mr

Sh

rik

an

t N

ava

nd

ar

Plant Head

Development Head

Production Manager

Quality Manager

Supply Chain Manager

Fianance Manager

HR Manager

Internal Auditor

Marketing Crates

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Environment Health and Safety Policy We, at Satish Group, are committed to meet the requirements of ISO 14001: 2004 and BS- OHSAS

18001: 2007 standards and to demonstrate excellence in Environmental, Health and Safety

Management system by minimizing Environmental impacts, health and safety hazards of our

activities, products and services. We also help in reduction and prevention of pollution, accidents

due to activities and ill health by implementation of good work practices through continual

improvement programmes. Complying with all applicable legal and other requirements in respect of

environment, health and safety aspects, Objectives and Targets. Conservation of natural resources

like Energy, Water by implementation of Management Programs. Involvement of company employees

and public in overall enhancement of Environment performance of the company. These policies are

communicated to all persons working under the control of the organization with the intent that they

are made aware of their individual HSE obligations.

Anti-sexual harassment Policy We have formed a policy on anti-sexual harassment consisting of board members from our

organization. This team consists of five members and is formed as per the Government policies.

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Materiality Analysis We conducted a materiality assessment exercise to determine economic, environmental,

and social impacts of our activities as perceived by us and our stakeholders. For conducting

this exercise we evaluated a vast range of internal and external data, including analyst

reports, media articles and stakeholder feedback, and identified the most relevant issues.

This being our first step in reporting journey we included all our top management and

stakeholders to identify the sustainability issues which are of high relevance to the business.

The identified material aspects help us in mapping our business strategy for upcoming years

and integrating sustainable practices within our organization.

The following diagram represents the materiality matrix of the aspects that relate to our

business.

Material Issues Aspects Indicators

Customer Satisfaction Product and Service Labeling G4-PR5

Competitiveness Materials, Energy, Training and

Education G4-EN1,G4-EN3,G4-LA9

Research and Innovation Non GRI Non GRI

Marketing and Branding Marketing Communications G4-PR7

Governance Corporate Governance. G4-34

We have linked our material aspect of competitiveness to our environmental performance

particularly usage of raw material and consumption of energy and training and development of our

workforce. Material and energy reduction can lead to saving in cost while training of workforce

means improvement in quality and reduction in rejection. Improvement in our performance in these

aspects can help us remain competitive in comparison to our peers and competitors.

Similarly, the materiality aspect of Research and Innovation for us as a supplier to leading

companies, is also very critical. We customize all our products from the specifications that we

receive from our customers. Therefore, in our context, the definition of “research and innovation” is

different from the conventional way in which this is used. For us, the scope of research and

innovation in more in improving processes and operations to improve quality, increase health and

safety of the workforce during manufacturing. We believe that even small steps of continuous

improvement when aggregated can have a significant improvement in not just our financial health

but also our social wellbeing. We have initiated Kiazen for bringing in process improvements.

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Stakeholder Engagement We at Satish Injectoplast Pvt Ltd firmly believe that Stakeholder engagement is the key to

sustainable growth. Addressing company, social or environmental impact cannot be achieved

without the collaboration, knowledge and expertise of the stakeholder. Their inputs play a vital role in

the way a company conducts its operations.

Also, stakeholder engagement is a facilitator of trust. Hence, identifying and engaging with relevant

stakeholders is a way to ensure smooth execution of operations at the location/site. It also helps in

creating a safe environment for the workforce, customers and the community as a whole.

We identify our key stakeholders through their impact on our business and the value we create for

them in return. The concerns identified by them through various channels and engagement

mechanisms are vital for our successful business growth, especially because quality in our products

and services is of utmost importance to us, all the while meeting customer requirements at the

required time.

Customers: Our ability to develop products and customize them according to changing market demands and

specific requirements is vital for our current and future business growth. Our team engages with our

clients and customers through various platforms as it is important to understand the dynamic

conditions and address the specific concerns and requirements in an effective and timely manner.

Constant innovation and collaboration has always helped us build a strong business and at the same

time create a trust about our company in the minds of the consumers.

Employees: Our employees are our most valuable resource and significant contributors to our success. We fulfill

our commitment towards employee development by providing adequate opportunities to them in the

form of various training and learning sessions and thereby help them hone their skills to the best. To

sustain our leadership, we relentlessly seek to improve our performance and also encourage our

team to make use of every business challenge and opportunity that comes our way and shape it to

our purpose. We have established initiatives to enhance our relationship with our employees through

various employee-based schemes and organizing various events for the same.

Shareholders and Investors: It is important for us to understand the priorities of our investors regarding various issues. This also

enables us to optimize our performance to create a maximum value for our investors/shareholders.

We interact with our shareholders on various platforms in order to boost their trust in our company

and also imbibe their suggestions and opinions in our business strategies. We have always

demanded uncompromising ethical standards in all we do and say when it comes to our

shareholders. We are committed to doing what is right in good times and in bad. We are accountable

for the commitments we make.

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Vendors/Contractors: As quality is of utmost importance for our business, it is also extremely important that proper and

positive relations are maintained with our vendors and contractors as their services are vital to our

business.

We have always maintained our stance on our suppliers maintaining a comprehensive Quality

System to ensure compliance with the requirements of the contract.

We have a dedicated process that we follow to assess the capability and performance of each

Supplier in order to ensure that each of our suppliers and sub-suppliers are also meeting the

industry standards and the raw materials procured are of the highest quality. Maintaining positive

relations with our vendors/contractors thus indirectly helps us build confidence with our customers.

Community: Engaging with the communities around our facilities and addressing their concerns is an indeed

important task. We are committed to good corporate citizenship. We strive to supply goods and

services of superior value to our Customers; to create jobs that provide meaning for those who do

them; and to contribute generously of our talents and our wealth in the communities in which we do

business.

Our relationship with communities is vital with regard to the business operations that we carry out

which is why we interact with the communities at various levels and take various measures to

address their queries and concerns in the best possible method.

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Steps towards Sustainability….

En

vir

on

me

tal •Reduced energy

consumption

•Reduced usage of D.G sets.

•Effective use ofNatural Light

•Reduce wastages

•Use of in processgrinding

•No wastage of Air, Water, Oil.

•No Noise / Air pollution

Eco

no

mic •Robust growth

•Strong Growth andcontrolledoperating costs

•Backwardintegration

•Expert team forMould building programme.

•Cost reductionUseof technology reduces man power cost.Use of alternatematerials for Material Handling.

•Investing inSustainability

•Certifications :

•ISO 9001:2008

•OHSAS 18001(Health and Safety)

•ISO 14001:2004

•ISO/TS 16949:2009

So

cia

l •CSR

••Eye check up/Blood donationcamps

•RobustManagement

••Highly motivatedteam ofprofessionals managing thecompany.

•Skill developmentand learning

•Diversity and equalopportunity

•Code of conduct

•InternalCommunication

•CustomerSatisfaction

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Environmental Performance Disclosure on Management Approach While the global demand for plastic injection molded components and sub-products is constantly

increasing with the ever-growing automobile sector, it also indicates an increased use of natural

resources for the production of the same and the demand is expected to only increase in the future.

We realize that these resources are only limiting and therefore there is a need to utilize these as

efficiently as possible and reduce the wastage to the extent possible.

To reduce the environmental footprint in our operations, we are in the process of taking measures

for improving the efficiency of our processes. This also ensures optimal use of energy. We have zero

waste discharge as we reuse or recycle materials needed during the manufacturing processes. This

also leads to an overall saving in the cost.

Best practices for packaging of materials followed at our organization:

Before Corrugated Box were used After PP Box are used

Result: Recycle, Cost Saved

For water conservation we have installed water meters to monitor the usage of water to implement

various conservation measures. We use Boiling Water and Annealing water to maintain the green

belt after treatment.

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Materials We have wide variety of products manufactured in Satish Injectoplast Pvt Ltd and hence consume

huge quantities of materials in manufacturing processes.

We are involved in process of manufacturing various automotive steel parts and assemblies, we

believe that it becomes important to know the amount of resources consumed and also the

materials that are recycled or reused in order to increase the environment as well as the economic

efficiency.

The below figure shows the material consumption throughout the reporting period:-

0

20000

40000

60000

80000

100000

120000

53,71152,90057,828

37,363

50,101

101,042

87,97492,105

37,021

67,983

90,533

66,233

Ma

teri

als

(K

G)

Months

Materials

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Energy Energy costs are rising. It is necessary for implementing energy management as increase in energy

costs impacts the cost of manufacturing. Our constant demand for energy due to manufacturing

operations has been on card. For the reporting year of 2014-15 the direct energy consumption

through electricity has been recorded.

We have carried out various project studies for electricity conservation like conversion of electrical

choke to electronic choke thus lowering power consumption.

Various other initiatives like in Mould Shop 250 watt Mercury Bulb was replaced by Electronic tube of

80 watt. There is an ongoing project for Cooling Tower Automatic Motor Censor to be installed. Due

to cold weather the temperature of water drop down at 30 degree or within due to the same motor is

continuously in running condition which results unnecessary power consumption when not required.

After installing Motor Censor, at the time 40-45 water temp the motor will run for required set

temperature.

0

100

200

300

400

500

600

Apr May Jun Jul Augt Sep Oct Nov Dec Jan Feb Mar

324

246

355330

376

528

465505

343

522

395 387

Ele

ctr

cit

y C

on

su

mp

tio

n(G

J)

Months

Energy

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Social Performance Disclosure on Management Approach We believe in creating a safe working environment for our employees to keep them motivated

towards individual development as well as growth of the firm. Inclusion and empowerment of

employees in the organization will make them more creative and productive. We give due emphasis

on understanding the employees’ concerns and their expectations to enhance their efficiency and

productivity.

We organize various social initiatives like organizing blood donation initiatives, employee

engagement activities.

We also have Occupation Health and Safety policy in place that helps in ensuring that the

environmental laws and regulations are followed and the health and safety of our workers is

maintained at the workplace by meeting all the criteria mentioned in the policy that has helped us

attain the BS OHSAS - 18001:2007 accreditation.

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Safety Kiazen implemented in our organization

Before the gunny bags were loaded manually

After Manual Stalker is used to load the gunny bags

Before the activity was carried by hands, due to

nylon parts repeatedly collected the nail portion got

injured during packing

After the activity is carried by the collection jar to

pack

We are organising Marketing for Growth and hence believe in five major aspects which will help us

achieve our targets and mission in years to come.

Connect: We are clearly link marketing KPIs to business growth and translate marketing

terms into the language of the business.

Inspire: We give priority to internal employee engagement and external customer

engagement: full engagement enables delegation of decisions, ensures a seamless

customer experience and inspires employees.

Focus: We identify and track the relevant KPIs for marketing impact, business growth and

employees’ personal performance.

Organize: we are having a clear shared purpose which permits organizational flexibility and

helps collaboration within marketing, but also with other functions such as IT, HR and

finance.

Build: When it comes to building marketing excellence, we have a clear quantity and quality

trainings for them.

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Customer Satisfaction Managing customer satisfaction and meeting customer requirements has always been the key area

of focus at our company, which is why all our operations and processes are always managed in a way

so as to meet the needs of the customer according to the changing market conditions.

We customize each of our product or service according to the specifications given by the client and

have always believed that managing customer satisfaction is essential to sustain our business

growth. Even for the products that are supplied directly without customization, we provide a wide

range of varied products in each of the category so as to suit the needs of every particular client.

Our Team members have always maintained a point to interact with the customers through various

mediums in order to know their needs in a better manner and shall continue to strive towards

achieving a better customer-management relationship through various efforts.

We conduct Customer Satisfaction survey internally and measure the results in order to bring out

improvements as per the feedback.

Marketing and Branding Our cost competitiveness, faster development and technical Know-how helps us in our business

growth. We are in a process of expanding our businesses at other locations. This is where we started

our new manufacturing operations in Pune to cater Mahindra and other automotive companies and

working on business case for Sanand, Gujarat.

Our strategy of Diversification in Non-Automotive segment i.e., Material Handling where we would be

catering to Automotive, Beverage and Food Industry. In near future we would be having this as a

separate profit centre. We believe in establishing dealer and distributor network. For brand

establishment of Crates we are participating in exhibitions like “India Ware Housing, Material

Handling and Logistics Show”

We acquire other businesses and are working on acquisition of small size blow moulding company

which will help us to achieve our mission of becoming a INR 200 Crore revenue company by FY

2016-17.

We believe that Customer retention is a must and hence our management personally meets with all

our customers at least once in a month which gives confidence to customer. This inclines well with

our theme of the report Customer Satisfaction at Pinnacle.

We are connecting with other functions, inspiring all employees, focusing marketing efforts on key

strategies and KPIs, organizing efficient processes and building their marketing excellence.

There were no incidents of noncompliance with regulations and voluntary codes concerning

marketing communications including advertising promotion and sponsorship by type and outcomes.

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Training and Development We reinforce the system for long term value creation through empowerment of our people. To

continuously cater the market needs it is extremely essential for employees to be updated with

current trends and practices.

Hence, we assessed the need of training and we took efforts for employees’ extensive training and

learning opportunities through well designed training programs rolled out this year.

0

2

4

6

8

10

12

14

Permanent Contract

8

12

Nu

mb

er

of

ho

urs

Type of workers

Number of Training Hours

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GRI G4 Content Index

GENERAL STANDARD DISCLOSURES General

Standard

Disclosures

Description

Page

Number

External Assurance

STRATEGY AND ANALYSIS

G4-1 MD’s statement on sustainability. 4 No external assurance

ORGANIZATIONAL PROFILE

G4-3 Name of the organization 6 No external assurance

G4-4 Primary brands, products, and/or services 9 No external assurance

G4-5 Location of organization’s headquarters 7 No external assurance

G4-6

Number of countries where the organization

operates, and names of countries with either

major operations or that are specifically relevant

to the sustainability issues covered in the report

7 No external assurance

G4-7 Nature of ownership and legal form 6 No external assurance

G4-8

Markets served (including geographic

breakdown, sectors served, and types of

Customers/beneficiaries).

12 No external assurance

G4-9 Scale of the reporting organization. 12 No external assurance

G4-10

Total number of employees by employment

Contract and gender. Report permanent

employees by employment type and gender, total

workforce by employees, supervised workers and

by gender, report total workforce by region and

gender, report if substantial portion of work is by

self-employees or contractors, report significant

variations in employment numbers (seasonal

variation).

12 No external assurance

G4-11 Report the percentage of total employees

covered by collective bargaining agreements 12 No external assurance

G4-12 Describe the organization’s supply chain. 11 No external assurance

G4-13 Significant changes during the reporting period

Regarding size, structure, or ownership.

No

changes No external assurance

G4-14

Explanation of whether and how the

precautionary approach or principle is

addressed by the organization

16 No external assurance

G4-15

Externally developed economic, environmental,

and social charters, principles, or other initiatives

to which the organization subscribes or

endorses.

7 No external assurance

G4-16

Memberships in associations (such as industry

associations) and/or national/international

advocacy organizations in which the

organization:

7 No external assurance

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28

Has positions in governance bodies;

Participates in projects or committees;

Provides substantive funding beyond

routine membership dues; or

Views membership as strategic IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

G4-17

All entities included in the organization’s

consolidated financial statements and if any of

these are not covered in the report.

No external assurance

G4-18

Process for defining report content and aspect

boundaries and how the organization

implemented the Reporting Principles for

Defining Report Content

17 No external assurance

G4-19 List all the material aspects identified in the

process for Defining Report Content. 17 No external assurance

G4-20

For each material aspect report the boundary

within the organization: if aspect is material

within the organization, if the aspect is material

for all entities within the organization and any

limitations regarding the aspect boundary within

the organization.

17 No external assurance

G4-21

For each material aspect report aspect boundary

outside the organization: if the aspect is material

outside the organization, identify which entities

or groups for which it is material. Describe

geographical location where aspect is material

for entities identified. Report any specific

Limitations regarding aspect boundary outside

the organization.

17 No external assurance

G4-22

Report the effect of any restatements of

information provided in previous reports, and the

reasons for such restatements.

NA No external assurance

G4-23

Report significant changes from previous

reporting periods in the Scope and Aspect

Boundaries.

NA No external assurance

STAKEHOLDER ENGAGEMENT

G4-24 Provide a list of stakeholder groups engaged by

the organization 18 No external assurance

G4-25 Basis for identification and selection of

stakeholders with whom to engage 18 - 19 No external assurance

G4-26

Approaches to stakeholder engagement,

including frequency of engagement by type and

by stakeholder group.

18 – 19 No external assurance

G4-27

Key topics and concerns that have been raised

through stakeholder engagement, and how the

organization has responded to those key topics

and concerns, including through its reporting.

18 No external assurance

REPORT PROFILE

G4-28 Reporting period (e.g., fiscal/calendar year) for

information provided 5 No external assurance

G4-29 Date of most recent previous report (if any). NA No external assurance

G4-30 Reporting cycle (such as annual, biennial, etc.) 5 No external assurance

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29

G4-31 Contact point for questions regarding the report

or its contents

Last

Page No external assurance

G4-32 Table identifying the location of the Standard

Disclosures in the report. 27 No external assurance

G4-33 Policy and current practice with regard to

seeking external assurance for the report

No

external

assurance

GOVERNANCE

G4-34

Governance structure of the organization,

including committees under the highest

governance body responsible for specific

tasks, such as setting strategy or

organizational oversight

14 No external assurance

ETHICS AND INTEGRITY

G4-56

The organization’s values, principles, standards

and norms of behavior such as codes of conduct

and codes of ethics.

NO

POLICY No external assurance

SPECIFIC STANDARD DISCLOSURES

DMA and

Indicators

Description

Identified

Omission(s)

Reason(s)

for

Omission(s)

Page

Number

Explanation

for

Omission(s)

External

Assurance.

Material Aspect : Materials

G4-DMA

Disclosure on

Management

Approach

20 No external

Assurance

G4-EN1

Materials used by

weight and

volume

21 No external

Assurance

Material Aspect: Energy

G4-DMA

Disclosure on

Management

Approach

20 No external

Assurance

G4-EN3

Total fuel

consumption from

non-renewable

and renewable

sources

22 No external

Assurance

Material Aspect: Training and Education

G4-DMA

Disclosure on

Management

Approach

23 No external

Assurance

G4-LA9

Average hours of

training

employees have

undertaken

during the

reporting period.

26 No external

Assurance

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30

Material Aspect :Product and Service Labelling

G4-DMA

Disclosure on

Management

Approach

23 No external

Assurance

G4-PR5

Results of survey

measuring

customer

satisfaction.

Customer

Satisfaction

Results

Data could

not be made

available.

25

Data could

not be made

available.

No external

Assurance

Material Aspect :Marketing Communications

G4-DMA

Disclosure on

Management

Approach

23 No external

Assurance

G4-PR7

Total number of

incidents of non-

compliance with

regulations and

voluntary codes

concerning

marketing

communications,

including

advertising,

promotion, and

Sponsorship.

25 No external

Assurance

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Contact Us

Yogita Pawar

Satish Injectoplast Pvt.Ltd.

Plot No. G-53,

M.I.D.C. Ambad,

Nashik-4220010.

Email: [email protected]

Ph.no: (0253) 6457604