score trak for healthcare
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Data Visualisation for Hospitals
Please note client permission has been granted to present the data in this presentation
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1. What problem does ScoreTrak® solve?
2. Peer reviewed results ~ St Vincent’s Private Hospital, Sydney
3. ScoreTrak® Screenshots
4. Our qualifications to support your implementation?
What’s ahead…
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• Problem: Key performance data buried in reports, databases and spreadsheets.
• Therefore: “Out of sight out of mind”.• Consequences: People take their eye off the ball, quality slips,
costs escalate and patient care declines.• Solution: ScoreTrak® brings key performance data to the
surface making visible areas that require focus.• Advantage over other KPI software: Simplicity!• Example: Next page.
The problem that ScoreTrak® solves…
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Illustration of how ScoreTrak® brings key data to the surface…
ScoreTrak data visualisation in Ward L8 meeting room (from L to R ) Jeremy de Constantin, Healthcare Consultant, Sarah Coleman, Nursing Unit Manager & Jose Aguilera, Director of Nursing at St Vincent’s Private, Sydney.
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Testimonies…
“Our ScoreTrak® program is now a core competency and a competitive advantage for us at the Private”.
JOSE AGUILERA,Director of Nursing
St Vincent’s Private Hospital, Sydney
“whether in housekeeping or operating theatres, staff can now see how their team fits into the overall hospital goals, what is expected of them and how they can contribute, even on the smaller things”.
STEVEN RUBIC, CEO St Vincent’s & Mater Health, Sydney
“it's fun to press that button and see that you have achieved a 'blue box'. If you see the 'wrong' colour in any area, you quickly realise what is needed to achieve a better result next month”.
KAREN GEOGHEGAN, Manager, The Mater Hospital Medical Centre, North
Sydney
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Peer reviewed results ~St. Vincent’s Private Hospital, Sydney …
% patients risk assessed 40% to 90% in 1 yr;Nursing vacancy rates 10% to 4% in 1 yr;Agency utilisation 16% to 8% ~ 12 months;Patient satisfaction scores 88% to 96%;% patients pre-admitted 43% to 68% ~ 2007-8;Hospital identified MRSA 0.045% to 0.033% ~ 2006-7;Falls and medication incidents 0.27% to 0.18% in 2007-8;Average Length of Stay 5.2 days to 5 days 2007-8.
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ScoreTrak® screenshots …
•The following screenshots are of ScoreTrak® Content Manager and ScoreTrak® Performance Manager.
ScoreTrak® Content Manager – Administration, KPI set-up, performance filters, security etc.ScoreTrak® Performance Manager – Data visualization.
•Contact our team in Australia or the UK for a more explanatory walkthrough on the following screens. •See last slide for contact details.
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ScoreTrak® screenshots …menu options & sample screen
Sample Screen ~ where you set up your
performance filters
Menu options in Content Manager module
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ScoreTrak® screenshots … Data Entry & Import Interface
Data Import Interface Screen
Manual Data Input Screen
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ScoreTrak® screenshots … Home page
Home page lists specific goals for each hospital team
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Quickly assess the performance for each team and then drill down on specific KPIs, like Agency Labour %
ScoreTrak® screenshots …ScoreBoards & Dashboards
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Set up your own watching KPIs and quickly identify problem areas and where congratulations are due!
ScoreTrak® screenshots …Performance Explorer
WENT WELL
NOT SO WELL
WATCHING KPIs
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Make quick cross-team comparisons for knowledge sharing and rectification of problems
ScoreTrak® screenshots …Measure Search
LABOUR COSTS FOR ALL TEAMS
AGENCY COSTS FOR ALL TEAMS
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ScoreTrak® screenshots … Feedback & Suggestions
Encourage everyone to give feedback ~ which can be tracked to specific projects for improvement
REPLIED
NOT REPLIED
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Estab. mentoring programJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
Reduce debtor days to targetJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
Build new rehab clinicJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
Conduct staff voice surveyJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
Improve Op Suite UtilisationJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
Reduce Agency Labour CostsJeremy de ConstantinStart: 01 Sep 2005End: 30 Sep 2005
% complete
1000 5025 75
ImpactMeasures: EBIT Margin; Agency Labour%; Staff Turnover
Link Measure Unlink Measure
GOtoPeriod fromMeasure Team Status Orig.desc
ImpactPerspectives:
Link Perspective Unlink Perspective
People & Patients
Grow Revenues: $12,000.00 Addressing the dysfunction that exists in certain workgroups as surfaced in recent workshops
Reduce Costs: $2,000.00
Net Impact:Evaluation
Notes:$14,000.00
Qualitative Benefits:
New Idea Save Idea Delete Idea Add Activity Remove Activity
ON TRACK
ScoreTrak® screenshots … Ideas for Improvement
Make idea management simple but rigorous ~ result….ideas are implemented!
NOT STARTED
COMPLETED
BEHIND SCHEDULE
CANCELLED
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ScoreTrak® screenshots…Reports
Create a direct link to any number of your key reports
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Key people to support your ScoreTrak® implementation…
Jeremy de Constantin – Founder of ScoreTrak® with over 25 years experience in leading performance improvement projects in healthcare in Australia & North America.
Anne Davies – Senior business analyst providing back-end administration support.
ASIA PACIFIC
UK & EUROPE
Darryl Maytom – former CEO of several Australian hospitals and highly regarded healthcare consultant now leading projects in the NHS, UK
Ian Broomfield – turnaround professional ex. Ferrier & Hodgson, now leading ScoreTrak® implementations in the UK.
Russell Duncan – former CIO of Sydney Adventist Hospital and now chief architect and technical consultant for ScoreTrak®
Chris Plewright – lead installation & data integration consultant for ScoreTrak®.
GLOBAL TECHNICAL SUPPORT
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“When so rich a harvest is before us, why do we not gather it. All is in our hands if we will but make use it”
ELIZABETH SETON, America’s first saint and founder of the
St Vincent’s healthcare organisation
Closing comment…
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+61 2 9954-7499
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Contact Antonella de Pietra in Sydney:
Thank you.Slideshow End