SCORSA 15th September

2011A Business Perspective

By

Gerry Friel

General Manager

ND Logistics

Agenda

• Overview of Norbert Dentressangle

• Mossend RDC – Argos contract summary

• Why Road safety?

– Norbert Dentressangle and Argos

• General Statistics

• ND SOPs examples

• Safety and ND

• Why is Safety important?

• Questions

NORBERT DENTRESSANGLE PROFILE

8,300 tractor units

500 sites

33,000 employees

in 20 countries on 3 continents

Estimated annual turnover: € 3.6 billion

6,000,000 m2 of warehousing space

3

European

Norbert Dentressangle is in the European top-10 of global supply chain providers

0

5

10

15

DHL

K&N SCHENKER

GEODIS

CEVA

DSV

PANALPINA

NORBERT DENTRESSANGLE

WINCANTONDACHSER

ND and Argos

Mossend RDC

• Argos set up contract in 2004 with 35 stores– Cross dock transport facility moved from East Kilbride

– Warehousing facility at Eurocentral

– 330,000 sq ft warehouse

– 29,000 reserves & 7,000 pick locations

– Current stock value @£40 million at any one time

– Warehouse & Distribution for 34 Stores in May 2004 increasing to currently 116 (has been as high as 119).

– Deliver to Scotland, North East and Northern Ireland.

– Pick Main Catalogue, Cross dock Corby, Barton and Castleford and Reverse Flow

– Additional Operational elements for Home Retail Group

→ Used as a hub for 1 man delivery products through the HDN/Yodel network

→ Homebase cross dock Kitchen, Bathroom and Bedrooms

→ DHL integrated on site (office space/use of yard areas)

ND and Argos

Mossend RDC

• Site Information

• Opening Hours – 24 hours a day, 6.5 days a week.

• Goods In - 2,500 to 10,500 pallets

• Pick - 150k to 600k items

• Despatch - 5,000 to 20,000 cages

• Staff – 250 Full Time Employee’s up to 600 in Peak

• Vehicle fleet – Units = 55; Trailers = 120; Shunter Units = 2; 1 rigid

• MHE – 16 RT; 16 LLOP; 5 PPT’s; 2 C/balance

• DHL

– @30 vehicles (Units and Drawbar)

– 60 drivers

ND and Argos

Why Road Safety?

• Safety is the first and only priority any company should have in relation to its business

• Safety – safe practice means people to come into work and go home in the same state they arrived

• 94% of fatalaties on our roads in 2008 were in rural or bulit up areas – only 6% were on Motorways

• That is 2,538 deaths, 158 were on Motorways

• 1 death is 1 too many

• Norbert Dentressangle safety vision:

– Is the prevention of work related accidents and illnesses, and environmental incidents in the business by ensuring staff follow management policies and procedures implemented to deliver customer excellence

Some Statistics

Annual summary of all Road Accidents in the UK since 2006

Year Killed Serious Slight Total injury Note

2010 1,857 20,803 185,995 206,798 Traffic levels fell 2%

2009 2,222 24,690 195,234 222,146

2008 2,538 26,000 202,333 228,000

2007 2,946 28,000 217,060 245,000

2006 3,172 29,000 226,559 255,000

• These statistics show that road safety in general is improving, but the numbers still remain far too high

• As a General Manager of a Logistics site it is down to me to ensure that safety remains key and critical to all my staff as we do our daily jobs

• We deliver 424 deliveries a week to stores, we trunk and move products about the country to other sites across 100 trunking deliveries

• We interact daily with the public on high streets and busy roads, so our safety focus is our number one concern

ND Standard Operating

ProceduresOutline of some checks we do

• Transport site induction

• Licence checks

• Agency disclaimer

• Agency Driver assessment

• Agency Tachograph register

• Circle checks capture

• Defect process

• Service schedule

• Store delivery details and delivery access points

NORBERT DENTRESSANGLE AGENCY DRIVERS DISCLAIMER FORM The Agency Driver must complete this section of the form before commencing work Day Agency Name. Drivers Name Car Registration Number. I the undersigned, completely understand that prior to commencing any work for Norbert Dentressangle I will ensure that I have taken the Legal Required Rest and Breaks from Duty I will also endeavour to adhere to the Drivers Hours Legislation whilst working for Norbert Dentressangle I can and have provided a copy of my last duty tachograph I will be free from alcohol and drugs that could impair me from driving the required vehicle for Norbert Dentressangle I have submitted a copy of my driving license for checking at the beginning of my shift I also agree to adhere to all Norbert Dentressangle Safety Policy & Procedures which I have read and understood. I confirm that I have undergone and successfully completed a Norbert Dentressangle assessment of my driving skills and have had an induction on site. I confirm that all vehicle and load safety checks will be carried out before leaving site.

DATE . . . . . . . . . . . . . . . . . . .DRIVER SIGNATURE . . . . . . . . . . . . . . . . . . . . . . . . . . I Declare that I have Personal Protective Equipment that consists of:

1. Steel Toe Capped Footwear 2. High Visibility Jacket/Vest. 3. Gloves

And that I will wear my Personal Protective Equipment when I am on Site and on Customer Sites. I the undersigned have received my instructions to enable me to carry out my duties, and have received all the associated paperwork. I have read, understood and will confirm to the Norbert Dentressangle mobile phone policy I will also conform to the Norbert Dentressangle Driver Daily Circle Check Procedure, and check that the load is secure before leaving the site I have been instructed on accident procedure and will contact SOPP and SOPP on number provided

DATE . . . . . . . . . . . . . . . . . .DRIVER SIGNATURE . . . . . . . . . . . . . . . . . . . . . . . . . . . I confirm I am trained and competent in the use of digital tachographs. DATE…………………………DRIVER SIGNATURE…………………………………….... Agency Driver Checked by Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date: . . . . . . . . . . . . . . . .

Agency

Disclaimer

Form

ANALOG DIGI ANALOG DIGI ANALOG DIGI

Alexander D Honeyman k Robertson N

Anderson S Hutchison J Robertson P

Armstrong A Jessamine D Ross K

Armstrong R Kean D Seamark P

Barrowman R Keery W Sharkey W

Behan A Kennedy B Shaw D

Bell A Macrae S Short J

Bell J McCourt P Smith S

Bellew M McDade S Spiers W

Bonar M McDonald W Thomas P

Boyes J McFaulds H Turner J

Brannan B McGillivray D SNR Wadsworth R

Brown C McGillivray D JNR Ward J

Burke F McManus P Williamson S

Cameron D McMillan J Wilson B

Clark J Miller J

Crane G Munro D

Drysdale T Norton M

Galloway G Osgood D Shunters

Gray S Payne S Robertson F

Hall J Peat A Crane R

Hannah A Perry N Ferguson N

Hillock T Radford J McWilliam D

Healy O Reynolds C Russell M

DRIVER TACHO SCANNING

WEEK NUMBER - 40

SCANNED SCANNED SCANNED

Driver Tachograph

Scanning

No. Sketches / Photo's / etc.

1

2

3

Version No.: 1

15/07/2010

LEGEND: QUALITY = SAFETY = HOUSEKEEPING =

Operation Description

Brian Gallacher

Care Points

STANDARD OPERATING PROCEDURE

Transport Site Induction procedures

Document No.:

Date:

Page No.:

Revision Due.:

WRITTEN BY: SIGNATURE: APPROVED BY SIGNATURE:

If you are unable to carry out this Standard Operation and are unsure how to

react, contact your Section Manager

Name:

Induction

Assessor

Employees

The Induction for all employees in transport will

last 2 hours, the induction will cover the

following.

Health & safety / Company Policy / Entering Exiting

Site / Speed limit on site / Parking on Site / Fuel

island & Vehicle wash / Personal Accident incident

reporting / Fire Evacuation procedure / loading

unloading trailers / Loading bay lights / Driver licence

check / Stop & search procedure / arrival & departure

Procedure / Store delivery Responsibilities

Vehicle security during tacho break / Procedure for

dropping trailer / Coupling & Uncoupling procedures/

Vehicle defect procedure / Breakdown procedure /

Tachograph Rule / Issue & return of tachograph to

transport office / Driver schedule start time / risk

assessment & Store maps / Yard shunting / drivers

rest room & Lockers / Trailer tail-lift operation (Multi

Double Cam closure etc) safety poles & Chains /

Trailer air suspension / Access & Egress from cab /

Personnel movement in depot / Pallet & Roll cages

(SSW) / Trailer roller door operation / Canteen

facilities / Personal Appearance / Training

During the induction the assessor will cover the above,

the employee will be given a copy of all the procedures

covered to confirm that they understand the contents,

they will tick and initial each item covered.

If they don’t understand any subject covered or feel an

area has been missed they should bring this to the

assessors attention.

All Employees will be told they have a duty under

Health & safety Act to comply with procedures issued

by the company designed to protect their health &

safety & welfare

Transport

Site Induction

Procedure

Safety and ND

Outcomes

• We have the right processes

• We ensure we are audited internally and externally (ND, customer and whenever VOSA)

• We welcome learnings – it makes us better

• We learn best practice – it protects our business

• We build strong partnerships

– South Lanarkshire Council

– Strathclyde Police

– Argos

– British Safety Council

• And the results?

Safety and ND

Mossend RDC

• 414 days without a RIDDOR

• Industry Recognition→Received an International Safety Award with Distinction

from the British Safety Council (April 2011)

→Received ROSPA Gold Award (March 2011)

→Received ROSPA Gold Award (March 2010)

→Received ROSPA Gold Award (March 2009)

→Received ROSPA Silver Award (March 2008)

• Client Recognition→Received Site of the Year Argos 2010

→Extended 3 year contract in 2010

• TDG Recognition→Received 3rd place in TDG Site of the Year 2010

Why is Safety important?

• Shows that you treat your staff with respect, and they feel valued

• An engaged workforce allows to develop a robust delivery network

• Having a strong safety culture identifies a company that customers want to work with

• Ensures that the brand and image of the company are strong and recognised

• Ensures that drivers, staff and management continually perform well and deliver value

• Open invitation for anyone to come and see the site and in particular our transport team.

Questions?

A Business perspective by Gerry Friel

General Manager

Norbert Dentressangle