Scott LevineScottlevine814@gmail.com

9421 Prospect Hill Place Frederick, MD 21113(301) 331-7106

PROFILE: Outgoing, creative and articulate professional with strong competencies in both training and education in the retail and food service sectors seeking corporate training role. Demonstrated success at managing operations including the recruiting, on-boarding and training of employees. Experience as a business owner with direct P&L accountability. Bachelor’s degree in Education and Behavioral Sciences.

WORK EXPERIENCE

Language Stars of Bethesda, Bethesda MD December 2015- PresentCenter DirectorCenter Directors are responsible for the overall success of their respective centers, focused on:

Enrollment and revenue growth, Customer retention Team building (managing a team of international teachers) Program quality Local marketing

Sylvan Learning Center of Gaithersburg, Gaithersburg, MD September 2013- August 2015Executive Director/Owner

Created business plans, financial reports, forecasts and profitability targets Built and implemented recruiting strategies, training programs and staff performance management Managed day to day business operations and increased profitability through sales activities and budget

management Executed marketing and community outreach including strategic promotions, free seminars and became an

official “In-Kind” sponsor to the city of Gaithersburg Hired, trained, and led a staff of 5 employees and 1 Director of Education Provided one-on-one support to over 60 families throughout their Sylvan experience Prioritized the customer experience and maintained a customer satisfaction rating of 96%, measured by direct

client feedback, Google reviews, and Sylvan customer satisfaction tracking systems Received the New Franchisee Award in 2014 and awarded a proclamation from the City of Gaithersburg

naming March 14, 2014 “Sylvan Learning Center Day” in the city

The Golden M Company (Multi-store McDonald’s Franchisee), Hagerstown, MDSupervisor of Operations October 2007-August 2013

Accountable for the operations, marketing, and financial success of a multi-store McDonalds franchise Lead the recruiting, selection, retention and on-boarding of over 100 managers Trained managers in meeting quality, service, and cleanliness standards Established individual performance targets and development plans with General Managers as well as

conducted performance reviews of over 40 people annually Improved staffing and scheduling through review of store processes Identified areas for improvement in sales and local marketing initiatives and adjusted tactics to drive better

results Created customized action plans per store and worked with managers to achieve specific targets Communicated daily with each manager and restaurant to ensure all roles and responsibilities were being

fulfilled

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Brookstone, Baltimore, MDAssistant Manager October 2004 – October 2007

Assisted in the recruitment, hiring, training, and development of staff Resolved customer complaints and concerns regarding products and customer experience Prepared weekly and monthly financial reports regarding store sales and current promotions Generated creative solutions for customer, staffing and logistical issues

Zany Brainy, Fairfax, VAAssociate Manager October 2003 – January 2004

Supervised day-to-day functions of approximately 20 employees Used continuously updated product knowledge to assist customers with inventive ideas to meet their objectives Coached employees on addressing customer concerns and implemented team building programs to foster a

collaborative and high performing team

The Golden M Company, Hagerstown, MDAssistant Manager January 2002 – October 2003

Assisted in management of daily operations of $2 million per annum store Developed and trained crew employees on restaurant operations and customer service Managed shifts, while ensuring all safety, sanitation and security procedures were being executed Controlled food components, labor, waste and cash levels Exceeded goals for quality, service, and cleanliness standards

Montgomery County Department of Education, Montgomery County, MDSubstitute Teacher January 2001 - January 2002

Provided single day and multi-day coverage for grade levels K-8, including a two-month special education teaching assignment at Forest Oak Middle School in Math and English

Executed daily lesson plans for over a dozen schools within the Montgomery County School District Maintained discipline and classroom control, through the use of reward systems that fostered a safe and

positive environment for all students and staff in accordance with school and county policies

The Katherine Thomas School, Montgomery County, MDSpecial Education Teacher/Teacher Assistant January 1999 - January 2001

Developed and presented daily lesson plans to students in grades K-8 Taught Health Science and Hygiene to middle school students Created and implemented original Math and Science lessons Coordinated and developed interdisciplinary lessons with staff members, as well as educational field trips Developed and coordinated a school wide science fair

COMPUTER SKILLSAdvanced knowledge of Microsoft office suite including Word, Excel, and PowerPoint

EDUCATIONUniversity of Hartford, Hartford, CTBachelor of Science, Education: Concentration – Behavioral Sciences

AFFILIATIONSSigma Nu International Fraternity, Mu Iota Chapter