scrum masters: the full time role conundrum · awesomeness) visual management: the zone ......
TRANSCRIPT
Craig Smith
We
lco
me
…
Image: © DIC Entertainment http://www.imisstheoldschool.com/wp-content/uploads/2011/06/inspector-gadget-the-original-series-20060223115624749-000.jpg
Renee Troughton
@agilerenee
WARNING!
Much of
this may
seem
obvious
Image: http://3.bp.blogspot.com/-V6LkCqRzKsg/URgIsr021-I/AAAAAAAAAl0/xDTQYFNRo84/s1600/captain_obvious_by_stuartmcghee-d5mbxhw.jpg
But…
We see
Crime
Scene
Walls
every
day!Image: © Jerry Bruckheimer Television
http://images2.fanpop.com/image/photos/8600000/CSI-Las-Vegas-Episode-10-06-Promotional-Photos-csi-8615465-2000-1331.jpg
…information iscommunicated byusing visual signalsinstead of texts orother writteninstructions.
The design isdeliberate in allowingquick recognition ofthe information beingcommunicated, inorder to increaseefficiency and clarity.
What Is Visual Management?
“
“”Image: © Charles M. Schulz / Universal UClick http://4.bp.blogspot.com/_FYLeQ4ABYTA/TP5pZEWX29I/AAAAAAAAH_Q/167AW75OrHE/s1600/a_charlie_brown_christmas_13.jpg
http://www.thebestodds.com.au/wp-content/uploads/2010/07/hawks.jpg http://blog.toyota.co.uk/wp-content/uploads/2013/05/Kanban.jpg
Everyday
Visual
Management
Why It Is Important
Effective
retention
3 days after
a meeting
Spoken word only
Visual + Oral
Visual
Hearing Smell Taste Touch
Human Learning Retention
Final
Thoughts
Flow
Management
Usability
Complexity
Thinking
GamificationThe Zone
The flow today
Visual Management:
Flow ManagementImage: © Thunderbox Films http://qfxblog.files.wordpress.com/2011/11/kenny.jpg
To Do Analysis Develop Test Done
The Basic Flow
Agile
101 tells
us to
build a
wall like
this
11
To DoAnalysis
Develop
Test
Done
The Basic Flow
Often
results in
this
12
Avoid The Agile Waterfall
Clear Instructions
Development Done:• Code complete & reviewed• Unit Tests pass & complete• Acceptance Tests pass &
complete• Checked in & build success• Documentation updated
Instructions
for adding a
card
Instructions
for pushing
a card to
next queue
Multi-Sprint Backlog
Can see a little
further down the
road…
Horizon & Queues
Groom
your
backlog
as you go
Works
well for
Kanban
(but
iterative
as well)
Manage
your work
via WIP
Story Map Backlog
Map out features
on a wall
Map out the
features and
dependencies
required
Value Tree Backlog
Single Feature,
bottom up growth
Multiple P/O Backlog
Visualising the
priorities for
multiple product
owners
Timeline Board
To DoDoing
Done
Lean Startup Board
Repeat
Build / Measure / Learn
C
Done By…Done by
Cycle
Time
Done by
Time
vs
Done Burn…
versus
Are we on
track for end
of iteration?
Hourglass
Limited WIP
of 3
Tracks
stories &
tasks
Scrum Hero
Limited WIP
of 8
As part of a
larger zone
To Do
Doing
Done!
Representative
size
Balloon Board
LEGO Portfolio Board
DUPLO colour = Business
domain
DUPLO holes = Expected size
(people)
LEGO
colour =
Skill
type
Lower level =
Number of
people
needed
Upper level =
Number of
people
allocated
Divider
height =
control
level for
gate
DUPLO height = Expected
value/ROI
Lego Portfolio ManagementLEGO Portfolio Board
Why
Are
Doing
This?
Why
Are
Doing
This?
Idle
People
High
Depend,
High Risk
Under
Resource
Back At
Work?
Build boards to
visualise problems
that you have
Image: © Thunderbox Films http://image.guardian.co.uk/sys-images/Film/Pix/pictures/2007/09/27/kenny460.jpg
Keep it simple, but
visual
Keep
experimenting (or
refine your
awesomeness)
Visual Management:
The ZoneImage: © Paramount Pictures http://www.sorrisi.com/wp-content/uploads/2012/06/School-of-rock.jpg
Task
Board
Story
Wall
Kanban
Board
Which means work
items should not be
called tasks, user
stories or
kanbans…
They are things on a wall.
What’s In A Name?
The Team
The Customer
Management
What do I need to
work on now?
Where is my work at?
Which teams need my
support to remove
blockers and waste?
Who Cares About
Transparency?
Visual Management
Zone
Metrics
People
Environment
KnowledgeArtefacts
Flow Zone
What’s Makes up
the Zone?R
The Zone:
Metrics
0 11 731
43.5 42 36.563 58.5
36.58 11
44 56 4865
8555 55 50 50 50
0
50
100
150
200
250
300
350
400
450
500
#01, 03-Dec #02, 21-Dec #03, 15-Jan #04, 25-Jan #05, 08-Feb #06, 22-Feb #07, 08-Mar
#08, 22-Mar
#09, 05-Apr #10, 19-Apr #11, 03-May
#12, 17-May
Scope (points)
Cumulative
Flow
DiagramBurn Up
Chart
The Zone:
Metrics
Now
Targeting
Lobster
Lunch
Risk Heat
Map
The Zone:
Metrics
Code
Climate
Sonar
The Zone:
Metrics
Qualitative &
Quantitative
Maturity
Assessment
The Zone:
People
Mood
Chart
Leave
Calendars
Capability /
Dev Plan
R
The Zone:
Environment
Environment
Status
Build
Status
Client
Mood
C
The Zone:
Knowledge Artefacts
State
Diagrams
Database
Diagrams
R
The Zone:
Flow Zone
Blackboard
Whiteboard
Back At
Work?
Seek forgiveness,
rather than
permission
Image: © Paramount Pictures http://www.ruthlessreviews.com/wp-content/uploads/2006/03/schoolofrock.jpg
Visual
management isn’t
just a flow board
Your key artefacts
should be visible
in the zone
Visual Management:
Complexity Thinking
Image: © Warner Bros. Pictures http://www.intellimusica.com/wp-content/uploads/2013/04/Inception-Top-Wallpaper-Sohan-Surag.jpg
No Visual
Management?
So What Flow To Use?
Basic Flow?Process
Flow?
At Home
La Marzocco
• Predictable
• No Expert
RequiredSimple
• Predictable
• Expert
Required
Complicated
• Unpredictable
• Expert
Required
ComplexWorld Barista
Championships
Complex Coffee
At Home
• Predictable
• No Expert
RequiredSimple
Is Visual
Management
needed?
Coffee At Home
La Marzocco
• Predictable
• Expert
Required
Complicated
Is Visual Management needed?
To Do Doing Done
Large Latte
2 sugars
Macchiato
1 Sugar
Flat White
Large Latte
2 sugars
Cappuccino
2 Sugars
Expresso
Coffee At A Coffee Shop
Variability
is Small
To Do Doing Done
Large Latte
2 sugars
Macchiato
1 Sugar
Flat White
Large Latte
2 sugars
Cappuccino
2 Sugars
Expresso
Coffee At A Coffee Shop
Variability
is Small
Is Visual Management needed?
To Do Doing Done
Get
tablecloth
Order
cups
Test new
roast (day
7)
Test
Kenyan
Roast
Test new
roast (day
8)
Test new
roast (day
9)
Diffuser
delivery
Waiting
World Barista
Championships
• Unpredictable
• Expert
Required
Complex
Stop
Championship Coffee
Dependency
ManagementEvents Block
Flow
Significant
VariabilityExtended
Flow
Systemic Flow Mapping
Systemic
Mapping
(Organisation)
Net Mapping
(Stakeholders)
Image: http://www.infoq.com/resource/articles/net-map/en/resources/NetMap-Example.jpg
http://solutioneers.files.wordpress.com/2012/05/systemic-flow-mapping-early-synergystic.png
Back At
Work?Choose the
complexity of your
work to determine
the complexity of
your board
Image: © Warner Bros. Pictures http://filmjournal.net/100films/files/2010/08/2010_inception_014-1.jpg
Some work may
cross over
complexity
boundaries
Visual Management:
UsabilityImage: © 20th Century Fox http://www.ropewalksliverpool.com/images/made/uploads/images/6432-minorityreport_600_super_725_340_90_s_c1.jpg
Visual Management:
Usability
Why do we
care about
usability for
software?
Why don’t we
care about
usability in
visual
management?
Image: © 20th Century Fox http://www.tomcruise.com/blog/wp-content/uploads/2010/04/tom-cruise-minority-report2.jpg
Index CardsHave a low
variability in sizes
and shapes of
cards
As a creator of user storiesI want to use the right coloured penSo that it is quicker for the brain to read
As a creator of user storiesI want to use the right coloured penSo that it is quicker for the brain to read
Colour Contrast
Use a strong
contrast of pen to
index colour
Use a pen that
works!
As a creator of user storiesI want to write neatlySo that it is quicker for the brain to read and recognise the work
As a creator of user storiesI want to write neatlySo that it is quicker for the brain to read and recognise the work
Writing Style
Write neatly or print
cards.
Size does matter!
Although…
Research shows
hard to read fonts
promote better
recall.Go figure…
Avatars
Use real photos not
characters or
images
Although, balance
this with fun or
team theme.
Renee T
Tokens to
determine status
As Craig
I want my picture used for my personaSo that it is quicker to recognise all the work for me
In order for it to be quicker to recognise all the work for me
As Craig
I want my picture used for my persona
User Story Templates
Use pictures / graphics
for personas
Use bold / underline to
emphasise quick searching
Be consistent with layout
and template
Think different
Put the value first
Don’t write two words or
the solution!
Board Size
Can you stand back and
see the whole flow?
Can you zoom in on an
area of interest?
Continuous Delivery
is looking left and
right!
Avoid Water-Scrum-
Fall
Board Contrast
Ensure that flow lines
are not higher in
contrast than the work
items
Have a strong contrast
between the work
items and the surface
behind them
Painters tape
Board Relatedness
Create
relatedness of
sections through
colours
Create
relatedness of
queues through
shading
Paint or
Cardboard
Back At
Work?Think about
design when
initiating a team
Find solutions that
are quick but
effective
Image: © 20th Century Fox http://www.zuguide.com/images/10654/10654.0.570.359.jpg
Good design ==
faster response ==
faster delivery
Visual Management:
Gamification
Should
work
be
fun?
Image: http://3.bp.blogspot.com/-BQOFvq6Glsk/TWUDjAesz0I/AAAAAAAAADM/cFJWykp8ADM/s1600/fun+at+work.jpg
Achievements Wall
.
.
I don’t mind a good game
of blackjack too
All cards on the team’s flow
board have estimatesagainst them
The only way is up!
The Cumulative Flow
Diagram has been
consistently updatedeach day for four weeks
Gaming Development
IDE Broken
Build MessagesBroken
Build
Hat
Get Out…
Free Cards
Back At
Work?
Make work fun!
Image: http://www.agent-x.com.au/wp-content/uploads/2010/01/Pacman_on_twitter-0723634-218bc0c.jpg
Choose your
gaming to the
environment and
the people
Intrinsic
motivation trumps
extrinsic driven
goals
Final Thoughts
Image: http://www.laboratoriopop.com.br/imagensUpload/45189434231.jpg
Is my
wall
telling
me the
whole
story?
Probably not!
Start by mapping the
flow
Keep adjusting
Image: http://ctparentingclass.com/wp-content/uploads/2012/12/lets-talk-post-it-notes-300x199.jpg
Reinforce
the
zone
Always go back to the
zone for discussions
about work
Lead others by
example and take all
meetings or status
updates to the wall
Image: http://www.romanpichler.com/blog/wp-content/uploads/2011/02/iStock_000014624446Medium.jpg
But my team is distributed…
Like distributed
Agile, it takes
more work!
You need an
electronic zone
The default tool
dashboards are
averageImage: http://ezylearn.com.au/wordpress/wp-content/uploads/2013/04/Lonely-office-man-003.jpg
Spend your effort wisely…
Image: © Bays & Thomas Productions http://3.bp.blogspot.com/-sLp9UDsboyU/TWExLggxICI/AAAAAAAAAp4/53_rS2PrzPM/s1600/Barney+Stinson+Quotes.jpg
Our
ultimate
goal is to
deliver
value &
good
quality!
Image: © Miller-Milkis Productions http://www.cointalk.com/attachments/194954d1344827742-fonzie_add.jpg
craigsmith.id.au
@smithcdau
Craig Smith
unbounddna.com
theagilerevolution.com
We are grateful to
assistance from:
@craigstrong