secret sauce for integrating abm into your full marketing plans
TRANSCRIPT
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Secret Sauce to Account-Based MarketingCharm Bianchini
Sr. Director of Marketing, Marketo@charmbianchini
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Key Considerations
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1• Closed Won Revenue ($)
2• Closed Won Opportunities (#)
3• Pipeline Opportunities (#)
4 • Pipeline ($)
5• Sales Qualified Leads (#)
6• Marketing Qualified Leads/Accounts (#)
Start with the Goal
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Broad-Reach Marketing Account-Based Marketing
Pick the Right Strategy
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Define Your Revenue Model
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Account-Based Marketing
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Marketing and sales efforts focused
exclusively on those accounts that matter most
Account-Based Marketing (ABM)
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The ROI Is Very High“92% of marketers worldwide consider ABM extremely important
or very important to their overall marketing efforts”
- Altera Group
97%
said ABM had a somewhat higher or much higher ROI than other marketing initiatives
84%
said ABM provided significant benefits to retaining and expanding existing client relationships
- SiriusDecisions
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Getting Started: Three Tips
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Tip 1: True Collaboration, Not Like This
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Identify stakeholders and get buy-in Establish goals and metrics Develop a plan for all groups Frequent communication and
meetings Incentives alignment Process prioritization and
efficiencies Sales enablement and training Reporting and analysis
Collaborative Process
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Segmentation by vertical & prioritization
Messaging & proof points for personas
Calling scripts Sales emails Special SFDC views
Example: Sales Enablement Playbook
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Tip 2: Pick the Right Technology
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Tip 3: Cleanse Your Data Match leads to
accounts Verify titles Map parent and child
accounts Etc.
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Five Steps to ABM
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Five Steps to Account-Based Marketing
Identify Accounts
1 2 3 4
Profile Accounts
LaunchCampaigns
Measure & Analyze
5
Create Content
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Step 1: Identify Accounts
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Account Identification Considerations
HighYield
Product Fit
StrategicImportance
Competitors’Customers
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Leverage Technology to Help
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Account Selection
Example: Marketo Technologies UsedMulti-Channel Programs
Niche Solutions
etc. etc.
Marketo ABM
etc.
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Top 20 Tier 1 Tier 2
Number of accounts 20 ~400 ~1200
Selection criteria • Sales leadership to provide
• Account score = 75+• Each rep to pick 10
accounts• Included key verticals
• Each rep to pick 30 accounts
Account Selection Process
Use predictive account score AND rep knowledge to select accounts• Tiers for target accounts• Accounts will be locked for 6 months
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Tiered Programs
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Step 2: Profile Accounts
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Account Profiling and MappingBuild a plan to focus on the right part of the organization: Gather research: Financial health Business initiatives Personnel developments Technologies Org structure Industry analysis
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Step 3: Create Content
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Great Content = Relevant Content
+ Right Time + Personal
Create Great Content
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Exec. Sponsor Decision Maker Influencer
Develop Buyer Personas and Map Their Journey
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Videos Industry reports Webinars SlideShare presentations ebooks Blog Podcasts Infographics Activity Books/Worksheets Etc.
Be Creative
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Example: Mapping Content to Buying Stages
End User
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Step 4: Think Multi-Channel
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Meet Buyers Where They Are
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Multi-Channel ApproachGet Your Voice Heard: Use as many channels as possible Take a systematic approach Coordinate your story Laser target your audience Personalize your outreach
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Personalization = Key to Success
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Buyers Demand a Personalized Experience
89% of marketers report improved business from personalization
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Personalized CTAs (call to action) resulted in a 42% higher conversion rate than generic CTAs
Leads who are nurtured with personalized content produce a 20% increase in sales opportunities
Personalization Works
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Where to Personalize
Website Social Email MobileVideo
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TypeBusiness unitGeographyIndustryTechnologiesSales stageBehaviorEngagement
Segmentation VariablesCustomer | Prospect
Enterprise | SMB
SF | CA | North America
Hospitality | Software
Competitive tech | Partner tech
Pre-opp | Opp stage 2
Pricing page | Webinar
1st visit | 3rd visit
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Highly customized emails personalized with: Account’s unique
challenges/objectives Marketo’s ability to
address challenges/meet objectives
Relevant case study and metrics
Example: AE Target Account Emails
Results:-45% open rate-Meeting set with VP and team-Opportunity created
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Results: Conversion rates (3/15 – 11/1): Enterprise: Default: 42%; Personalized: 59% Verticals: Default: 42%; Personalized: 71%
Example: Marketo Landing Page Default Personalized
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Example: Webinar Series11 Attendees, 3 Opps
9 Attendees, 3 Opps
21 Attendees, 2 Opps
Results:~Over $1M in sales pipeline
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Step 5: Program Measurement
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1•Lift in website traffic – target accounts visiting site
2•New names in target account (building out white space)
3•Target accounts visiting dedicated account pages, converting
4•Engagement score for set of programs per month
Early
1•Program success with a target account
2•Call connects (target accounts)
3•# of meetings w/in target account
4•Marketing qualified leads (MQLs) in target account
Mid
1• # of opportunities in target accounts
2•First Touch Ratio
3•Multi Touch Ratio
4 • Pipeline in target accounts
Late
Know What to Measure When
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High-Level View
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Account View
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Results
Results:-35% increase in ASP-4% of accounts driving over 30% of pipeline
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Determine if ABM works for you Spend time up front to get started correctly Coordinate your multi-channel strategy Personalize Measure and improve
Key Takeaways
@charmbianchini
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Thank YouCharm Bianchini
Sr. Director of Marketing, Marketo@charmbianchini
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