section a, parts 2-30

7/21/2019 Section a, Parts 2-30

1/78

1

General Instructions

1.1

The Master and all other officers who are assigned immediate

responsibility for embarking and disembarking passengers,

discharging or securing cargo, closing hull openings, or for

passenger management on board this vessel, shall have completed

approved training in passenger safety, cargo safety and hull

integrity as required under section A-V/2, paragraph 4 of the

STCW Code.

1.2

The Master and all other officers who are responsible for the safety

of passengers in emergency situations on board this vessel shall

have completed approved training in crisis management and human

behaviour as specified in section A-V/2, paragraph 5 of the STCW

Code.

1.3 Documentary evidence of such training shall be available on board

the vessel and produced for inspection as required.


2/78

2

Organization on Passenger Vessels

2.1 Shipboard Organisation Chart

DEPARTMENT FUNCTIONS PART FUNCTIONS

SECURITY PERSONNEL

RADIO OPERATOR

SHIP'SMANAGEMENT

MASTERCHIEF OFFICERS

CHIEF ENGINEERSHOTEL MANAGER

CHIEF OFFICERSSAFETY &SECURITY

DECK REPAIR

MAINTENANCERADIO STATION

OFFICER ON DUTY

DECK OPERATION&NAVIGATION

BOATSWAIN ABLE SEAMEN

DECK

DEPARTMENT

MASTER

&

STAFFMASTER

DOCTOR & NURSEHOSPITAL

2ND ENGINEERENGINE REPAIRMAINTENANCE

MOTORMENFITTERS

REPAIR & MAINTENANCE

ENGINEER ON DUTY

ENGINE OPERATION

ENGINE

DEPARTMENT

CHIEFENGINEERS

CHIEF ELECTRICIANEL. OPERATION ELECTRICIAN

EXECUTIVE CHEF SENIOR WAITER

EXEC. HOUSEKEEPER STOREKEEPTER

FOOD & BEVERAGE

DIRECTOR

FOOD & BEVERAGE

ACCOMMODATION WAITERS

VIP SERVICE MGR HR MANAGERPORT CLEARANCE

OFFICERS ENTERTAINMENT

MANAGER

HOTEL

MANAGEMENT

HOTEL MANAGER

F&B MANAGER

CASINO MANAGER

HOTELDEPARTMENT

ASST HOTEL

MANAGERS

CASINO MANAGER

CASINO & ENTERT.ENTERTAINMENT STAFF

MASTER

2.2

Safety Organisation

2.2.1

Purpose


3/78

2.2.1.1 The purpose of the organization is to ensure that all

operations on the ship are always conducted in a safe and

environmentally friendly way.

2.2.2

Responsibility

2.2.2.1

The ship's Master has the overall responsibility for

ensuring that the safety system onboard is initiated and

upheld. The Master also holds the authority to make

decisions related to the implementation of company safety

and environmental protection policies as well as statutory

regulations.

2.2.2.2

The ship's group leaders are responsible for ensuring that

the safety organization on board follows the pre-arranged

plan. All crewmembers have their own duty within the

ship's safety organization and hence the responsibility of

obtaining knowledge about the safety organization.

2.2.2.3 Discovery of any neglect in safety, regarding equipment,

escape ways etc., should be immediately notified to the

nearest leader.

2.2.2.4

Group leaders hold the additional responsibility that all

safety equipment within their own work zone remains at

its designated area and that equipment is easily available.


4/78

2.2.2.5 Group leaders must ensure that escape ways always remain

free from any blockage.

2.3As detailed in the Ship's organization chart, administration on

board is divided into three departments:

2.3.1

Deck Department

2.3.2

Engine Department

2.3.3

Hotel & Casino Department

2.4 For the purpose of maintaining passenger safety, divisions of

emergency squads, parties and groups is as follows:

A.

Bridge and Communication squad

B.

Engine Room and Communication squad

C.

Hotel and Communication squad

D.

Lifeboat and liferaft preparation squad

E. Emergency squad #1

F. Emergency squad #2

G.Damage Control and Boundary Cooling party

H.Medical and First Aid party

I.

Containment group

J.

Man Overboard response team

K.Work party

L. Zone Personnel

M.Assembly station personnel


5/78

N.Stairway guides

O.Passenger assistance party

P. Assessment party

2.5

Squad Mustering Locations

Mustering points for the squads/groups mentioned above are:

A.

Bridge

B.

Engine Control Room

C.

Reception (Level 6)

D.Level 7, at funnel area (P & S)

E.

Level 6, starboard fire locker #1

F.

Level 3 (Garage), fire locker #4

G.

Emergency Room (remote operating centre for watertight doors,

level 4)

H.Hospital

I. As per requirement on Muster List

J. As announced

K.Assembly station D (Uppermost level)

L.

As per zone

M.

As per assembly station

N.

As per staircase

O.In lobby, by Reception area

P. Proceed to location of fire


6/78

Note: A detailed description of each emergency squad/group, with ranks

and duties of staff assigned, is available in the Appendix to this manual,

along with a sample copy of the Muster List. A listing of the various squads,

parties and groups (as described above) is also included.

3

Ship Board Safety Committee and Shipboard Management

Meeting

3.1 Purpose

3.1.1 The purpose of shipboard safety is to promote safe

working procedures on board and promote overall well

being of the crew. In order to achieve these purposes, a

shipboard Safety Committee is formed. The aims and

objectives of this committee will be to provide a forum for

ship crew to express their opinion about the safety

environment as well as the safety measures implemented

onboard. The committee, under leadership of the Master,

shall evaluate the opinions collected and then use same for

improving the safety environment on board.

3.2

The Shipboard Safety Committee (SSC)


7/78

3.2.1 Organization of the Shipboard Safety Committee (SSC)

shall consist of crewmembers appointed by Shipmaster as

follows:

3.2.1.1

Master Chairman

3.2.1.2

Ship Doctor Deputy Chairman

3.2.1.3

1 Crew from Deck Dept. Member

3.2.1.4

1 Crew from Engine Dept. Member

3.2.1.5 1 Crew from Casino Dept. Member

3.2.1.6

1 Crew from F&B Dept. Member

3.2.1.7

1 Crew from Housekeeping Member

3.3

In addition to the above statutory members, additional personnel

may be co-opted to the SSC.

3.4

The Chairman shall call a meeting at least once per month for

discussing various safety matters on board. He may call more

meetings if necessary whenever accidents or near accidents have

occurred on board. During the meeting, only safety or safety

related issues should be discussed. The meeting should not become

a forum for discussing crew benefit/welfare or personal complaint.

3.5

Responsibility

3.5.1

The SSC acts as a bridge of communication between the

Shipmaster and crew for safety matters onboard. After

each Committee meeting, the chairman shall arrange for


8/78

minutes of the meeting to be prepared at the earliest. The

minute/report shall be submitted to the Master and a copy

sent to the company. Each member of the committee shall

also be given a copy of the minutes. Each member shall

have the copy displayed on the notice board of his

department.

3.6

Shipboard Management Meeting (SMM)

3.6.1

Ship management meeting on board is to be chaired twice

a month by the Master, or as required. The Staff Master,

Chief Engineer, both Chief Officers, Hotel Manager,

Casino Manager, and when needed other section heads

from Hotel Department will attend. An expanded meeting,

including junior officers and senior ratings should be

arranged once a month. This meeting is the forum which is

used to discuss matters concerning the Company's Safety

Management System and day to day matters. Minutes of

this meeting will be kept on file.


9/78

4

Safe Manning

4.1

The purpose of safe manning is to ensure that the ship is manned in

accordance with the flag state requirement for safe manning.

4.2 Responsibility

4.2.1 The Master is responsible for ensuring that the ship is

safely and competently manned in accordance with

Minimum Safety Manning certificate issued by the flag

state. Any discrepancies are to be reported to Fleet

Personnel Department at the earliest.4.3 Safe manning requirements

4.3.1 While Safe Manning on board passenger vessels is to be

followed strictly in accordance with the Safe Manning

Certificate, the following are minimum requirements,

unless otherwise stated:

Rank Number

Master 1

Chief Officer 1

Deck Officer 1

Radio Officer* 1

Chief Engineer 1

2ndEngineer 1

Engineer Officer 1

Able Seaman 3

Ordinary Seaman 2

Oiler 3

__________________________________


10/78

Total 15

*The requirement for a Radio Officer can be dispensed with if the

vessel is equipped with a GMDSS station, and at least two

watchkeeping officers have GMDSS operators licences. However, this

vessel carries a Radio Officer at the present time.

The above list is exclusive of Hotel Management and Casino staff.


11/78

5

Employment Routines for Hotel Staff

5.1Purpose

5.1.1 The purpose of the employment routine is to ensure that

crewmembers have the qualifications and competence that

is required for each individual position and that he/she has

a valid medical certificate and the ship is sufficiently

manned.

5.2Responsibility

5.2.1

The Fleet Personnel Dept., are responsible for ensuring

that the ship is sufficiently manned by marine crew and

that the crewmembers are qualified, competent and

medically fit. The responsibility for hotel, security, casino

and support staff lies with the Owners,

5.2.2 The Chief Officer is responsible for crewmember safety

instructions and familiarization training in accordance with

Company guidelines.

5.2.3 The Port Clearance Officers are responsible for checking

and collecting all marine, casino and hotel crewmembers

valid certificates and crew documents, as well as passenger

documents.


12/78

6

Registration & Initial Orientation Procedure for Hotel Staff

6.1 After arrival on board, all crewmembers are required to sign on

with Port Clearance department, on the ship articles (Muster roll).

The Port Clearance Officer is responsible for the sign on/off of all

crewmembers. He is also responsible to collect the valid

certificates and personal documents from crew.

After signing on, initial orientation for new crewmembers is given

by the heads of their respective department (Managers). They will

also be provided key/s and given general information on domestic

arrangements by the Housekeeping department.

6.2

After registration, respective Department Heads or their

representatives will come to meet the new crew for job orientation.

In addition the Department Head or his/her representative will see

the new crew reading through familiarization documents given by

the Chief Officer. In particular the new crew must mark down

his/her emergency stations on the familiarization card which will

then be posted on the door of his/her cabin. This initial orientation

must be completed before sailing.

7

Safety Orientation for New Employees

7.1 Purpose


13/78

7.1.1 The purpose for safety orientation of newly employed

crewmembers is to ensure that they obtain knowledge of

the ship's safety organization, their own safety assignment,

learn to be familiar with ship and its emergency exits as

well as policies regarding safety, environment, alcohol and

drugs.

7.2

Responsibility

7.2.1

The Master is responsible for ensuring that all newly

employed crewmembers receive proper orientation from

the ship's officers assigned this task.


14/78

8

Procedures and checks prior boarding of Passengers

8.1 Ashore

8.1.1 The company, or agents authorized by the company, shall

ensure that the number of passengers booked for travel on

board never exceeds the vessels approved passenger

carrying capacity as mentioned in the Passenger Ship

Safety Certificate. Due account must be made for any extra

crew or repair/temporary staff that have been assigned to

travel on board.

8.1.2

Prior accepting passengers for travel on board, the

company, or agents authorized by the company, shall

ensure that all passengers possess the required

documentation for travel on board. This will include

Passports, certificates of health, and any other

documentation as may be required by the local

administration.

8.1.3 Complete information on passengers shall be maintained

by the Port Clearance officers throughout the voyage. This

information shall include, but not be limited to the

following:

8.1.4 Name

8.1.5 Age


15/78

8.1.6 Sex

8.1.7 Nationality

8.1.8 Details of Travel Document

8.1.9

Medical condition

8.1.10

Details of Personal Effects

8.2

On Board

8.2.1

All passenger cabins and spaces are to be inspected and

prepared for boarding.

8.2.2 Highest regard shall be paid to passenger safety, health and

comfort.

8.2.3 Any damaged or inoperative equipment / fittings are to be

repaired prior boarding of passengers.

8.2.4

On receipt of the passenger manifest, ships staff shall

ensure that adequate accommodation is available for listed

passengers as per the class of booked travel.

8.2.5 A plan is to be made for allocation of cabins/berths to each

booked passenger.

8.2.6

Company is to be informed immediately about any over

booking beyond the certified capacity.


16/78

9

Boarding procedure of Passengers

9.1 After completing port formalities i.e. (a) port entry (b) immigration

(c) health and (d) customs, following routine procedure shall be

followed:

9.1.1

Properly rigged gangway, life buoy (if applicable) with a

heaving line and self-ignition light shall be in place.

Gangway shall clean at all times and be well lit at night.

9.1.2

If Master encounters unruly behaviour among Passengers

while boarding or there could be a threat of violence and

damage to ship's property, he may suspend boarding of

Passengers and ask for police protection. Any prospective

passenger who by reason of inebriation or otherwise is in

such state which might cause annoyance or injury to other

Passengers, may be refused entry on board.

9.1.3 The officer in charge of reception of passengers, and

departmental staff under his charge shall be stationed at

most convenient place for assisting the passengers to their

respective cabins/berths. Doctor and para-medical staff

will also be readily available during boarding of

passengers and will render any assistance if required.


17/78

9.1.4 Catering crew shall be dressed as per company standard.

They will stand mustered near the accommodation ladder

and in turn guide/assist the passengers as necessary.

9.1.5

As far as practicable, Passengers should not be delayed at

the gangway for collection of documents such as

passports, health cards and tickets. These are be collected

by the company's shore staff ashore (if possible) before

permitting passengers to proceed to the vessel's gangway

for embarkation.

9.1.6

Should Passenger boarding (or disembarkation) be by boat

tenders, great care must be taken about their personal

safety and that of their baggage. A crew member must be

positioned at the gangway bottom platform to assist each

passenger.


18/78

10

Watch Keeping and Security in Port

10.1 Owners shore staff shall ensure that every passenger completes

immigration, health and customs formalities before boarding the

vessel.

10.2

Housekeeping and Hotel department staff shall be in attendance

in the Reception area at Level 6, to answer any queries from

passengers, and also for receiving valuables, which passengers

may like to keep in ship's custody.

10.3 The Chief officers and officers deputed by the Master are to take

regular rounds and also ensure that the baggage of passengers is

suitably stowed in their cabins and under their respective bunks

and spaces provided for the same.

10.4

Ship's staff must ensure that passageways are kept clear and

embarkation progresses smoothly and expeditiously.

10.5 Housekeeping staff and marine crew patrols shall be deputed to

make regular rounds so that all spaces are kept well swept, dry

and in hygienic conditions during the boarding process.

10.6

Adequate awning or cover shall be spread over the deck near

embarkation gangway and other deck spaces to provide shelter

from the sun, if necessary.

10.7

Only authorised porters are to be permitted to handle passenger

baggage.


19/78

10.8 Other than hand carry-on luggage, all heavy luggage must have

stickers on baggage for identification with (i) name of the person

(ii) ticket number and (iii) destination.

10.9

Oversized baggage must be put in the luggage locker/baggage

holds or other spaces specially designated on the vessel.

10.10

Explosives, flammable substances, firearms are not permitted as

baggage.

10.11 For security reasons, once a passenger boards the vessel after

passing customs and immigration, he shall not be allowed to

leave the vessel till the vessel reaches the port of destination.

10.12

The gangway for embarkation /disembarkation shall be restricted

and continuously manned by security staff and company's staff.

10.13

When vessel is alongside a wharf, embarkation/disembarkation

shall be permitted only from one side (shore side).

10.14 Any contracted labour shall be issued with proper identification

cards.

10.15 Fire patrol shall be maintained during the boarding process in all

sections of the vessel. A positive report is to be made by the

officer in charge of each area to the Chief Officer and

consolidated results are to be logged.


20/78

10.16 Officer in-charge of deck watch is to make a complete round of

the vessel particularly in passenger spaces and his findings shall

be logged at the end of each watch


21/78

11

Crowd Control

11.1 Crowd management and control form a vital safety aspect on

passenger vessels and ships staff must be adequately trained to

assist passengers whenever and wherever necessary, especially

in emergency situations.

11.2

A crowd control crisis is most likely to be encountered during

the embarkation and disembarkation of Passengers and during

emergency situations. It is therefore essential that responsible

ships staff be designated and trained to advise and direct

passengers during such eventualities. Please refer to the lans in

the Appendix of this manual, for Crowd Control management

procedures.

11.3

Master shall ensure that staff designated for crowd control and

management are in accordance with procedures clearly defined

in muster lists.

11.4 Regular training of staff in charge of crowd control must

include, but not necessarily be limited to:

11.4.1

Awareness of Life Saving Appliances and Control Plans,

including:

11.4.1.1

Knowledge of muster lists and emergency instructions,

11.4.1.2 Knowledge of the emergency exits, and


22/78

11.4.1.3 Restrictions on the use of elevators;

11.4.2 The ability to assist passengers en route to muster and

embarkation stations, including

11.4.2.1

the ability to give clear reassuring orders,

11.4.2.2

the control of passengers in corridors, staircases and

passageways,

11.4.2.3

maintaining escape routes clear of obstructions,

11.4.2.4 methods available for evacuation of disabled persons and

persons needing special assistance, and

11.4.2.5

search of accommodation spaces

11.4.3

Mustering procedures, including:

11.4.3.1

the importance of keeping order,

11.4.3.2

the ability to use procedures for reducing and avoiding

panic,

11.4.3.3 the ability to use, where appropriate, passenger lists for

evacuation counts, and

11.4.3.4 the ability to ensure that the passengers are suitably

clothed and have donned their life jackets correctly.

11.4.4

Ability to communicate with passengers during an

emergency, taking into account:

11.4.4.1 the language or languages appropriate to the principle

nationalities of passengers carried on the particular route,


23/78

11.4.4.2 the likelihood that an ability to use an elementary English

vocabulary for basic instructions can provide a means of

communicating with a passenger in need of assistance

whether or not the passenger and crew member share a

common language,

11.4.4.3

the possible need to communicate during an emergency by

some other means such by demonstration, or hand signals,

or calling attention to the location of instructions, muster

stations, life saving devices or evacuation routes, when

oral communication is impractical,

11.4.4.4

the extent to which complete safety instructions have been

provided to passengers in their native language , and

11.4.4.5

the languages in which emergency announcements may be

broadcast during an emergency or drill to convey critical

guidance to passengers and to facilitate crew members in

assisting passengers. On this vessel, the current trading

pattern has necessitated the use of English and Chinese


24/78

Information on Passengers

12.1 All passengers booked to travel on board must be counted prior

to vessels departure from port.

12.2

The Passenger Manifest, handed to the vessel by Owners

contracted Travel Agents must be checked by ship's staff to

ensure that the information contained therein is correct. Any

errors must be brought to the notice of Company representative

and corrected prior departure.

12.3 The names and gender of all persons on board, distinguishing

between adults, children and infants, shall be recorded for

search and rescue purposes. In no case must the vessel carry

more Passengers than the certified Passenger carrying capacity

as mentioned in the Passenger Ship safety certificate.

12.4 Passengers documentation is to be held in safe custody till

such time that the passenger disembarks at the port of

destination.


25/78

13

Safety Familiarisation of Passengers and Practice Musters

13.1 Immediately after Passengers board the vessel, Passenger

safety briefings are to be carried out and a log entry to that

effect is to be made in the deck log. The welcoming and safety

feature video is to be screened at all public points.

13.2

Passenger Safety briefing should include at least the following:

13.2.1

Muster stations of the Passengers

13.2.2

Muster station signals

13.2.3 Essential actions to be taken by Passengers in an

Emergency

13.2.4

Life Jacket Donning Instructions.

13.3

The briefings may be in the form of Announcements on the

Ship's Public address system in one or more languages

commonly understood by the passengers. However, the

briefings are to be face-to-face, wherever possible.

13.4 On a voyage where passengers are scheduled to be on board for

more than 24 hours, muster of the passengers shall be arranged

within 24 hours of embarkation on board. However, during the

vessels current trading pattern between Haikou and Ha Long

Bay, which involves less than 24 hours at sea, the muster is to

be carried out as soon as possible after passenger embarkation.


26/78

13.5 Passengers are to be instructed in the use of the lifejackets and

action to be taken in emergencies.


27/78

14

Passenger Muster Stations

14.1 Passenger muster spaces are designated A to C, with an

additional area D for crew only. These spaces all have easy

access to the embarkation stations, and are clearly marked in

the vessels evacuation plan, posted in common areas.

14.2

The muster stations are designed and located to provide ample

room for marshalling and instructing passengers.

14.3

Escape routes are provided for every passenger space and are

arranged so as to provide the most direct possible route to the

passenger muster station. Please refer to the vessels

evacuation plan for details.

14.4

The escape route is indicated and marked with luminous

symbols, in accordance with IMO requirements.

14.5 The routes to muster stations are not to be obstructed by

furniture or other obstructions such as beddings, luggage,

boxes of goods or cleaning carts.


28/78

15

Passenger Guides

15.1 The vessel's emergency muster list shall assign duties to

responsible crew members to act as passenger guides.

These personnel assigned as passenger guides are trained

in crowd control procedures.

15.2

The duties of Passenger guides shall include:

15.2.1

Warning the Passengers of any emergency situation on

board

15.2.2 Observing that they are suitably clad and have donned

their lifejackets correctly during an emergency

15.2.3

Assembling passengers at muster stations

15.2.4

Keeping order in the Passageways and on the stairways

and generally controlling the movements of passengers.

15.2.5 Ensuring that passengers do not obstruct ship's crew or

come in their way when the crew is engaged in carrying

out essential duties during emergencies.

15.2.6 Ensuring that supplies and blankets are taken to the

Survival Craft.

16

Fire Patrol


29/78

16.1 An efficient Patrol system shall be maintained on the ship

from dusk to dawn whenever Passengers are on Board so

that an outbreak of fire can be promptly detected.

16.2

Crewmembers assigned to fire patrol duties are to be

familiar with the arrangements of the ship as well as the

location and operation of any equipment that they may be

called to operate.

16.3 The Master and/or Safety officer are to ensure that the

vessels approved route plan for Fire Patrol is followed.

16.4

The route plan covers all passenger spaces, common

spaces, galleys, pantries and other areas where there is a

potential risk of fire.

16.5

Each of these areas would be covered once an hour and a

report made to the officer of the watch. Members of fire

patrol are provided with two-way UHF walkie-talkies so

that communications can be maintained with the bridge at

all times.


30/78

17

Adverse Weather Precautions

17.1 The Master shall, so far as safety permits, plan the ships

route to avoid adverse weather conditions.

17.2

Where required, weather updates will be obtained through

local Agents. The data will be translated by Staff Master,

for use by the Bridge team.

17.3

Where heavy weather is unavoidable, Passengers must be

forewarned before the onset of such conditions.

17.4 Ship's officers are to take rounds to ensure that no

passengers are on deck or at vulnerable places.

17.5

Passenger spaces must be thoroughly inspected to ensure

all pieces of loose baggage are secured and that side

scuttles/portholes on decks close to waterline are tightly

closed.

17.6 Hospitality staff must visit passengers spaces during

adverse weather conditions and anti sickness/vomiting

bags should be given to the passengers as required.

17.7

In case of vomiting by passengers the area is to be cleaned

immediately with antiseptic and air freshener is to be

sprayed in surrounding areas. The passenger concerned is

to be directed to the Sips Doctor.


31/78

18

Passenger Health and Welfare

18.1 The Master is responsible for the health and welfare of

passengers during their stay on board the vessel.

18.2

All cases of ill health or health related discomfort felt by

passengers are to be brought to the notice of the Ships

Doctor.

18.3

Any major medical condition or injury suffered by a

passenger must be reported to the Master and in turn the

Company.

18.4 Any suspected cases of infectious disease are to be

isolated from other passengers and medical advise sought

from appropriate authority.

18.5

Inebriated passengers, unless violent, are to be handled

with tact and discretion.


32/78

19

Safety Drills for Ships staff

19.1 Divisions of Responsibilities will be assigned by the Master.

19.2 The purpose of responsibility assignment is to ensure that

safety drills are executed in a responsible and uniform way.

19.2.1

The responsibility for conduct of safety drills shall rest

with the Chief Officers.

The responsibility includes the following items

19.2.2

Formulating a program for drills

19.2.3 Executing the Drill

19.2.4 Reporting Maintenance Status

19.2.5

Development of additional drill requirements

19.3

The officers responsible for the training drills will post the

program for safety exercise on the bulletin board. One copy

of the report is to be submitted to the Master.

19.4 During the drill all equipment is to be checked and if any

deficiencies are noted, they are to be dealt with as soon as

possible.

19.5

Periodical maintenance of the safety equipment is to be

carried out as per companys planned maintenance system

and SOLAS requirements.


33/78


34/78

20

Training Drills Routines

20.1 Purpose

The purpose of training is to ensure that all employed

personnel onboard obtain suitable knowledge about their

duties in the organization and that they perform their

duties under the required circumstances.

20.2

The Master has overall responsibility to ensure that all

training drills are held in accordance with company and

SOLAS requirements.

20.3

Lifeboat and Liferaft drills are to be held at least once a

week.

20.4

Fire drills are to be held at least once a week.

20.5

Evacuation drills are to be held at least once a week.

20.6 First Aid drills are to be held twice a month.

20.7 Damage control drills.

20.7.1 At least once a year a mock damage control exercise

should be planned between vessel and office in order to

co-ordinate communications and organization between the

two.

20.7.2

Other Emergency drills and exercises listed in the

Company Safety Manual and Quarterly Report shall be

carried out on board as relevant.


35/78


36/78

21

Evaluation of Drills

21.1 Purpose

21.2 The purpose of evaluating safety drills and safety

training is to ensure that crewmembers attain the

required level of competence as required by the trade.

21.2

Responsibility

21.2.1

The Master has the overall responsibility to evaluate the

competency and professional level of ships staff and

report same to company.

21.2.1.1 Emergency Drill Evaluation Form is to be used, to

maintain a record of drill evaluations.


37/78

22 Waste Handling

22.1 Garbage

22.1.1 Purpose

22.1.2

The purpose of waste handling is to ensure that all

shipboard waste is handled in an environmentally safe way

for persons, ship and environment.

22.2 Responsibility

22.2.1

The Chief Officers and Second Engineer are responsible

for waste handling of dry and wet garbage, which is going

ashore. Signed receipts must be obtained from the receiver.

22.2.2

The F&B Manager is responsible that the raw meat waste,

and packing from the same is handled according to the

instructions from the Chief Officer/ Second Engineer.

22.2.3 The Doctor is responsible for ensuring that remaining

medicines, expired medicines, syringes etc. are handled

according to instructions given by the Chief Officer.

22.3 General Handling Procedure


38/78

22.3.1 Garbage is handled according to the relevant regulations

under MARPOL. The garbage management plan is in

Chief Officers possession, and stickers are posted at

relevant areas on board.

22.3.2 Waste for landing ashore is to be stored within the

dedicated container at the main wagon deck, which is

specially cooled to prevent decay of stored garbage.

22.3.3

General garbage including paper products are collected in

garbage bags which are placed strategically onboard. The

filled garbage bags are then collected and brought to the

containers for transportation ashore.

22.3.4

Food waste garbage is also bagged and placed in the

container for landing ashore.

22.3.5 Problem garbage of any type is collected and sorted out

into different boxes and handed ashore together with other

dry/wet garbage, where the receiver takes over the

responsibility.

22.3.6

Records of garbage handling are filed in the Hotel

Manager's office.


39/78

22.3.7 Before sending garbage to the container, all waste must be

properly packed and secured inside garbage bags. For wet

garbage, two layers of garbage bags are needed.

22.4

Sorting

22.4.1 The garbage is separated into three categories: Wet

garbage for food wastes. Dry garbage for paper, cans, used

rugs, old cloth, etc. Paper cartons & boxes .

22.4.2

Hotel, Casino & Discotheque outlets; Galley, Restaurant

Pantry, Bakery, Mess room and all Bar outlets are

allocated dedicated garbage bins. The same applies to

Deck and Engine room garbage.

22.4.3

All garbage from these outlets will be sent to the garbage

container on a daily routine basis to avoid it being left over

night at the outlets. All garbage must be packed properly

inside garbage bags before transporting to the garbage

room. The responsibility for garbage stowage lies with the

Hotel department.

22.5

Disposal Procedure

22.5.1 In Haikou all garbage will be sent ashore at every call, via

transportation van from private shore contractor.


40/78

22.5.2 Before the disposal time, duty crew are to bundle all paper

waste into packages for easy handling as well as to check

all other garbage is sealed properly.

22.5.3

Transportation from garbage container aboard vessel to

garbage trucks on wharf will be via stern ramp, if the

wharf configuration permits. If not, bags and packages will

be landed via side door.

22.5.4

Acknowledgement of receipt paper from the contractor

will be issued and kept onboard by hotel manager. Entry in

the Garbage Management Manual is also to be made for

reference purpose.


41/78

23 CREW MEMBERS SAFETY INFORMATION

For those crewmembers that have never worked on board a passenger

ship, and for those crewmembers that have never worked at sea, this

information will become one of the important working tools and

requirements for you to follow to successfully perform the duties and

responsibilities you have been assigned aboard the Ming Fai Princess.

A passenger ship is in many ways a floating hotel with the additional

concerns of safety at sea. As in any mode of transportation, tragic

events may occur and the employees or crewmembers must be

knowledgeable and competent in assisting the passengers in their

safety and life saving concerns.

There is no crewmember exempt from these responsibilities, nor is

there any crewmember who should not be versed in all the safety rules

and regulations drills and equipment necessary for safety on board.

On a passenger ship every crewmember from the Captain to the

Cooks to the Entertainers are a part of the safety plan and all are

assigned a specific set of duties and responsibilities to comply with.


42/78

Along with your assigned passenger services and duties comes your

safety role.

This informational piece is in no way a final solution or manual for

your safety role, nor does it assign you a specific safety role. This

piece is merely a working tool for you to understand the basics of

safety onboard. The Captain and/or the ship's Safety Officer will

assign your emergency stations and specific duties related to the

safety procedures on board.

Safety on board a passenger ship is different in presentation and

implementation than a cargo vessel, due to the fact that crew and

cargo are not the focus of the safety concern but rather human lives,

the passengers and the crew.


43/78

24 CREW ATTITUDE, APPEARANCE, KNOWLEDGE,

DISCIPLINE, COMMITMENT AND PLANNING

24.1 ATTITUDE:

It is imperative that crewmembers convey the right attitude to

the passengers not only during an emergency but in their every

working day when in the view of passengers. Passengers will

depend on, and must react to the crewmembers instructions

during the emergency. If the passenger has a sense that the

crewmember is incompetent in his/her work habits, sloppy in

his/her work role, or overly friendly in his/her relationship with

the passenger, the passenger will not have confidence in the

crewmembers ability to assist in an emergency, and may

choose not to listen to this crewmember. This could be a fatal

flaw in the crewmembers role as a safety component in an

emergency situation. Be sharp in your work, be alert in your

relationship with passengers and their needs, and the passenger

will see a professional who they can rely on if an emergency

occurs.

24.2 APPEARANCE:


44/78

The objective of crewmembers wearing uniforms may appear to

be so passengers can define the various roles and services

provided by the crew. To a certain extent this is true. On this

vessel the uniform look is for the above reason, but it also

serves as a psychological tool for the implementation of the

safety procedures on board. Remember, a passenger ship is in

many ways not a democracy but a dictatorship, with the central

figure being the Captain. On a cruise ship a mix of civilian and

military rule is prominent.

A point to consider as you work on board the ship, you will

notice that passengers seem to look up to the Captain and in

most cases any person who is wearing stripes and a uniform.

We are all aware in our daily lives of the policeman and other

authority figures that we deem should receive our respect, not

necessarily the person, but in reality the uniform and what it

represents. Discipline and authority. We are all aware of the

military hand salute. Most people are not aware that a hand

salute is extended, not to the person, but out of respect for the

uniform and the rank.


45/78

Even if you are in the uniform of a waitress or a public area

cleaner, the Captain during the safety drill has informed the

passengers that you are in essence an extension of his authority

and command, and that the person in that uniform is

knowledgeable is assisting you in an actual emergency. You as

the crewmember now should understand that being in the

proper uniform at all times whenever in the passenger areas is

not just for appearance and uniformity, it goes far deeper. You

are now a safety feature for the passenger to search out in an

emergency.

24.3

KNOWLEDGE:

Understanding all of the safety rules, regulations and equipment

is a must for all crewmembers. In an emergency, you may be

the only crewmember who is available to assist a passenger's

life saving situation. You are expected to be able to understand

what the emergency is, what is expected of you, and where you

are supposed to be. Neglecting these functions puts not only

your life, but your fellow crewmembers as well as passengers in

jeopardy. Being able to direct passengers to their muster

stations and boat stations is not enough. If in fact passengers


46/78

get to their Muster stations and boat stations and there is no one

there to further assist them in the next safety step this could be a

problem. From the fire fighting equipment to the life boats you

must have enough knowledge to implement the use of this

safety tools if need be. Passengers will ask questions of you

during the cruise which will need to have the answers to. BUT

REMEMBER, your role is not to explain the emergency, that is

the Captain's role, you have to be able to react to the different

types of emergencies and their implication. Fire - collision -

grounding, which could lead to the abandon ship process. Your

role is to know where the passenger should go during the

various emergency situations and the fastest and safest and

most reliable route to get there.

24.4 DISCIPLINE:

This word can be defined as "the attitude one takes to ensure

order". This is a critical component of the safety procedures

and your reaction to an emergency. When a potential

emergency is declared by the Captain, most times it is a

precautionary measure and does not lead to abandoning ship.


47/78

As a crewmember it is your responsibility to follow the

Captain's lead and concern without concern for your personal

safety at that point. In creating your level of discipline you

must take into consideration all of the other points in this

section.

Discipline includes your attending to your assigned station until

relieved verbally by the Captain or an assigned Officer. It

includes your conveying to the passengers in a calm manner the

direction they should move and to ensure they are properly

attired including, life-jacket. It includes your assisting in

calming down crewmembers that may have lost their sense of

discipline. It includes your being dressed properly in uniform if

time has allowed, and that you are wearing your life-jacket. It

includes not discussing the emergency or being interviewed by

passengers as to the nature of the emergency unless directed to

by the Captain. A lack of discipline could be the one factor in

the emergency procedure that could create havoc and panic

when none is necessary.

24.5 COMMITMENT:


48/78

Your commitment to understanding and maintaining a high

level of understanding of the ship's safety procedures and

equipment should be derived from your concern for the

passengers safety as well as your fellow crewmembers and your

own safety. As you should be committed to the high level of

service standards required by the company, you should also be

committed to the high standards of safety for all on board. You

do this by learning all you can about the safety procedures,

features and equipment on board and the understanding of your

fellow crewmembers roles during an emergency from the

Captain to the lowest rank.

24.6

PLANNING:

An emergency is only declared when something goes wrong.

In all probability, all procedures during an emergency will not

go according to plan. For example, the exit route you are

directed to send passengers to could be blocked due to fire or

other mishap. You need to plan ahead an alternate route for the

passengers, which means you have to know the ship extremely

well, for access to alternative escape routes. A life raft may end

up inflating upside down, what do you do? A passenger may be


49/78

hurt or confused, how do you assist them to their muster or boat

station? Simply put, you must evaluate in your mind the

available alternatives to performing your safety role. Once you

have weighed these alternatives, discuss these with the Safety

Officer for approval. Remember you may not in some cases

know the full extent of the emergency, so it is not your role to

change safety procedures, you could cause more harm than

good. Just plan ahead and always be alert for alternate options

if you are alone and out of communication. with the Captain of

Safety Officers. And most important, follow the instructions of

your superiors who may have more knowledge of the

emergency situation.

Finally, remember, with all of these points above, all may not

go the way is should, so educate yourself completely on the

ship's safety features, procedures and equipment. Be alert to

safety equipment damage, misuse, missing equipment and

report all to the Safety Officer on board. By being a concerned

safety crewmember you will enhance your comfort level

working on board, and you will become a source of pride to the


50/78

passengers by instilling in them a sense of confidence for their

safety.


51/78

25 TEN STEPS FOR HANDLING PASSENGER

COMPLAINTS

25.1 IDENTIFY YOURSELF!

25.2

LISTEN carefully to the passenger's complaint!

25.3

REPEAT the complaint back to the passenger, and get

acknowledgement that you heard and understood the complaint

correctly!

25.4

APOLOGIZE for any inconvenience the passenger has

encountered!

25.5

ACKNOWLEDGE the passengers feelings and emotions,

(anger, frustration, disappointment, etc.)

25.6

EXPLAIN what action you will take to correct the passenger's

complaint!

25.7 FIND the cause of the passenger's complaint!

25.8 SOLVE the passenger's complaint to the passenger's

satisfaction!

25.9 THANK the passenger for bringing the complaint to your

attention!


52/78

25.10 NOTIFY your immediate supervisor of the Passengers

complaint, and the action you took to rectify the passenger's

complaint!


53/78

26 QUALITY SERVICE GUIDELINES

26.1 Passenger relations means treating the passengers the same way

you would like to be treated.

26.2

The passengers are the most important people in our business.

26.3

Passengers are more than customers. They are individual

people with special needs and wants just like you.

26.4 The passengers are expecting you to accommodate them to:

Enjoy their cruise and feel "at home"

Get the best value for their money

Anticipate their needs

Act to solve any problem they may have

26.5

Any passenger contact is your chance to:

Provide excellent service

Offer other services

Make a great impression

26.6 Have a "can do" attitude. Never say "it's not my job".

26.7 When you offer and give quality service, passengers are more

likely to:

Cruise with us again

Recommend our cruise line to others by word of mouth


54/78

26.8 Always leave your personal problems in your cabin.

26.9 Remember when leaving the crew area and entering the

passenger areas, you are "on-stage".

26.10

Do more than is expected of you. Always be willing to do a

little extra.

26.11 Be a team player. Everyone pulling together to provide quality

service.

26.12

Be friendly and courteous. A warm smile, eye contact, and a

sense of humour go a long way. You are "on-stage" and this

should be a part of your uniform look.

26.13

A passenger is not someone to argue or match wits with. The

passenger may not always be right, but the passenger is still a

paying customer.

26.14 Always present a professional and caring attitude. Let the

passengers know that you are glad they are cruising with us.

26.15

Always show interest in what the passenger is saying when you

are speaking with them. Listen carefully.

26.16

Always use the passengers name, formally and professionally.

26.17 Always acknowledge early and anticipate the needs of the

passengers.


55/78

26.18 Create a positive work environment for the passengers and

practice an image of team spirit.

26.19 Protect the property and privacy of the passengers.

26.20

Be informed by knowledge all aspects of the ship the different

public rooms, vessel directions, various service outlets,

emergency equipment and policies, so that you may be able to

answer and accommodate any guest inquiries.

26.21

Take pride in your work. The passengers depend on you and

your efforts.

26.22

Be prompt with the passengers. Passengers appreciate not

having to wait.

26.23

If you cannot assist a passenger, direct them to someone who

can. Never leave a passenger unattended.

26.24 Help passengers enjoy their "home away from home". It is

good business for everyone.

26.25

By improving your passenger relations you will feel; better

about yourself and your job.

26.26

Always provide the passenger with (5) five star service and

attitude.

26.27 Always show concern and care for the passengers.


56/78

26.28 Act first, without being asked.

26.29 Make amends with the passenger for any inconvenience.

26.30 Remember these three words of service guidelines:

CONSISTENCY COMMITMENT COOPERATION.


57/78

27 RULES AND REGULATIONS FOR SHIP'S CREW

27.1 GENERAL:

This Rules and Regulations manual has been established to give

you a guideline of the expectations and operating procedures on

board M/V----------.

27.2 TRAVEL ARRANGEMENTS:

Travel arrangements vary depending on the crewmember, in

your Letter of Agreement or Contract this item is specified.

27.3

EMPLOYMENT CONTRACTS:

Every member of the ship's crew is entitled to and will receive a

Letter of Assignment or Contract. Aboard this vessel, letters of

assignment are issued to marine crew by----------, while other

staff are employed directly by the Owners.

27.4 PASSPORT / VISA:

Your Passport and necessary Visa's are the responsibilities of

the individual crewmember and will be kept secure with the

Port Clearance Officer.

27.5 SIGNING ON / OFF:


58/78

When joining a ship for the first time and on subsequent

occasions, you are required by law to "sign on". You are now

bound by Maritime Law, and the disciplinary procedures

established by the Merchant Marine Regulations. When going

on leave or departing the ship, you will be instructed to "sign-

off". Always remember to sign off as a crewmember and never

as a passenger unless instructed otherwise by your department

head.

27.6

CREW PASS:

A "crew identification card" will be issued to you. This is your

official Identification Card / Pass. You must carry it with you

at all times when departing and boarding the ship. When

signing off the ship this pass must be returned to your

department head. You will receive your pass back when you

sign back on the ship.

27.7

ASSIGNMENTS AND RESPONSIBILITIES:

You will have specific assignments and responsibilities aboard,

related to your position. You are required to comply with all


59/78

responsibilities as outlined in your job description and/or

advised by your department head. You are expected to perform

your assigned responsibilities to the best of your ability. If you

have any questions regarding your responsibilities, please

discuss them with your department head.

27.8 SAFETY PROCEDURES:

You are responsible for making sure that you are supplied with

a life-jacket in your cabin. If not, request one from your

department head or the safety officer.

You will be given safety instructions and responsibilities to

perform during emergency drills and actual emergency

situations. It is required that you familiarize yourself with this

safety information and follow all safety procedures as

instructed. A safety card describing the alarms to be sounded in

an emergency, as well as your station during Emergency and

Survival Craft stations, is placed in your cabin. It is to be read,

understood and signed on arrival.

Safety and sanitation are responsibilities shared by all

crewmembers. All members of this vessel are expected to

follow safety and sanitation standards and procedures as they


60/78

apply to their work assignments. All toilets have signage in

English & Chinese, prohibiting personnel from throwing any

objects (including toilet paper) into the cistern. A special bin is

provided for soiled toilet paper, by each cistern.

27.9 FIRE / LIFEBOAT EMERGENCY DRILLS:

You will be responsible for attending and participating in all

mandatory Fire / Lifeboat drills on embarkation days as well as

other required days of safety drills. Please be guided by the

assigned duties on the Muster List.

27.10

CUSTOMS REGULATIONS:

You will be informed when necessary, during the course of any

voyage or prior to arriving in port, when you may be required to

complete a customs declaration form. Correct and honest details

must be provided on the customs form, especially when you are

about to depart the ship. All crew must obey the customs laws

of the country of port of entry and departure. It is an offense to

give incorrect or false information.

27.11

CABIN ASSIGNMENTS:

A cabin will be allocated to you on board the ship. In most

cases this will be on a shared basis which is a prerequisite of


61/78

your terms of employment. Your cabin is "your home away

from home" and is treated as such. You will be responsible for

keeping your cabin neat and clean in accordance with the ship's

standard. All crew must retain the cabin allocated to them. No

cabin changes can be made without approval from the Hotel

Manager through your department head.

27.12 CABIN INSPECTION:

Cabins will be inspected once per week on a random schedule

during the Captain / Hotel Manager Inspection, and your cabin

is expected to be in compliance with all ship's standards. The

Captain and/or Hotel Manager may also hold a periodic "spot"

inspection as necessary and cabins may be inspected when

demanded by customs authorities at any given time on a day-to-

day basis.

27.13 MEALS:

Meals will be provided in an assigned dining area according to

your department and rank on board at no charge. The

scheduled meal hours and menu of the day will be posted for

your information in the dining room(s). If your rank entitles

you to dine in the passenger dining room you must always be


62/78

dressed in the dress code of the day for passengers or authorised

ship's uniform. It is strictly prohibited to take food from the

dining rooms to you cabin.

27.14

RECREATION EQUIPMENT:

Officers and Crew are expected to take care of recreational

equipment supplied for their use.

27.15 MEDICAL ASSISTANCE:

Aboard the ship a certified Doctor and Nurse are always

available at no charge to crewmembers. There are set hours

each day for crew medical visits. If you have to visit the

Doctor or Nurse during working hours, you must notify your

department head.

27.16

TARDINESS AND ABSENTEEISM:

Whenever you are late or absent from your job, an additional

burden is placed on your co-crewmembers and on your

department head. Although we understand that illnesses and

emergencies do happen, it is a serious matter to be late or

absent without notice. In the event of an illness, a Doctor or

Nurse's note must be submitted to your department head.

27.17 MAILING PROCEDURES:


63/78

You may send and receive mail while aboard the ship. Check

with your department head for the proper address and

procedures for sending and receiving mail.

27.18

TELEPHONE PROCEDURES:

While at sea, you may receive and/or make telephone calls.

However, it is to be borne in mind that Inmarsat telephone calls

at sea are expensive.

27.19

PERSONAL HYGIENE:

Personal hygiene and cleanliness must be practiced by all

crewmembers. The daily habits of personal grooming are to be

religiously followed & practiced.

APPEARANCE:

You will be in the public eye any time you are outside of your

cabin. While outside your cabin and the crew areas, you are

working, unless ashore. Therefore you must be properly attired

and well groomed and present a professional appearance.

Personal Protective Equipment must be always used.

27.20

UNIFORM / DRESS CODE:

While on board, all crewmembers are required to wear the

designated ship's uniform. Uniforms are required to be


64/78

immaculately cleaned and ironed with clean and polished shoes,

in order to present a professional image to our passengers.

Slippers are not allowed to be worn on board.

27.21 NAME BADGE:

Name badges are required to be worn as part of the dress code.

These are supplied by the Hotel Department, and carry the

vessels name. You are to contact your department head during

the sign on procedures to receive your name badge.

27.22

LAUNDRY PRIVILEGES:

As the vessel has no onboard laundry facilities, staff are

permitted to send moderate amounts of laundry ashore at,

through the Hotel dept. This service is offered free of charge to

marine staff, and care must be taken to ensure the privilege is

not misused.

27.23

CO-WORKERS SUPPORT:

As a crewmember of M/V-----------, you are expected to be

supportive of your co-workers. All departments are necessary

for the successful operation of the cruise. Some crewmembers


65/78

will have more responsibilities than others. Your objective is to

be an example for others.

27.24

COURTESY / ATTITUDES:

All crewmembers must be courteous and polite to all

passengers and co-workers. Courtesy and politeness and

accommodating manners are absolutely essential in the efforts

to keep our passengers happy. Your attitude towards the

passengers and co-workers must always be a positive and

helpful one. Your attitude will be an extension of your job.

27.25

PASSENGERS' CABINS:

It is strictly forbidden to enter a passenger cabin. There are no

exceptions to this rule. Any crewmembers found in a passenger

cabin that is not fulfilling a passenger accommodation service,

i.e. (room-service, cabin cleaning) shall be subject to immediate

dismissal.

27.26

PUBLIC AREAS:

Our passengers come first, and will never be denied seating in

public rooms or areas due to occupancy by Crew Members,

shoreside employees and/or officers. Passengers will always be


66/78

given first priority at gangways, tenders, unless you have been

scheduled to work these areas. There are some crewmembers

with public areas access privileges and there are some

crewmembers without these privileges. Check with your

department head for your status on this matter.

27.27 PORTS OF CALL:

Ports of Call visits and travel are part of the benefits of working

at sea. However, there may be occasions when a visit ashore is

impossible due to berthing and/or anchoring conditions. You

are also subject to the rules and regulations imposed by the

local authorities. These rules must be complied with at all

times.

27.28

SHORE LEAVE:

When off duty, and permission from Head of Department and

conditions permit, you may proceed ashore for shore leave.

Always carry your crew pass and any identification as required

by the country being visited. When ashore crewmembers

should return to the ship a minimum of (1) one hour before the

ship's scheduled departure, and a minimum of (2) two hours

before being expected to be on duty. All crew must show their


67/78

crew pass upon boarding the ship. Crew Members are not

allowed to congregate at the passenger gangway areas.

Remember passengers come first.

27.29

CONFIDENTIALITY:

In the course of performing duties, crewmembers may come

into contact with information and materials, which are

confidential. Therefore no information, records or materials

concerning crewmembers, employees, passengers or official

business of M/V --------- may be used, released or discussed

with anyone or agency without proper authorization from the

management.

27.30

SEXUAL HARASSMENT:

It is a standing policy aboard this vessel that crewmembers

should be able to work in an environment free from all forms of

discrimination including sexual harassment. Sexual harassment

is a violation of the company's rules of conduct.

Sexual harassment is defined to include: unwelcome sexual

advances, requests for sexual favors and other verbal or

physical conduct of a sexual nature. It is considered to be

sexual harassment when; 1) submission to such conduct is made


68/78

directly or indirectly as a term or condition of your

employment, 2) submission to or rejection of such conduct by is

used as their basis for employment decisions which affect you

or 3) such conduct has the purpose or the effect of unreasonably

interfering with your work performance of creating an

intimidating, hostile or offensive working environment.

27.31 GRATUITY AND TIPS (SERVICE CHARGE):

Gratuities in our area of cruising are not accepted as the norm

by the management. They are to be politely refused, if offered,

and never solicited.

27.32

INFORMATION / KNOWLEDGE OF THE SHIP:

It is imperative to familiarize yourself with the ship and her

layout to answer and accommodate any passenger inquiries.

Also for the passengers and your safety in assisting passengers

in case of an emergency.

27.33

LANGUAGE ON BOARD:

The command language on board this vessel is English. Most

of our passengers will speak one or more Chinese dialects,

though some may speak English. If you do not understand a

passenger's request, seek the assistance of a fellow


69/78

crewmember, or direct/escort the passenger to the Reception

desk.

27.34 PRIVATE PARTIES:

Generally private parties are not permitted, but on special

occasions the Captain and Hotel Manager may grant special

permission. Passengers are not permitted to attend crew parties.

27.35 VISITORS:

Crewmembers are not allowed to have visitors on board without

prior approval from the Captain and the Hotel Manager.

27.36

SMOKING:

Smoking is forbidden in the public areas by crewmembers at all

times.

27.37 ACCIDENT PROCEDURE:

In spite of all precautions, accidents will sometimes occur. If

an accident occurs involving you, it is your responsibility (if

physically capable) to follow the following steps:

27.37.1 Notify your department head or safety officer.


70/78

27.37.2 Depending on the injury, make sure you get prompt

attention from the ship's medical staff.

27.37.3 Make sure all accident report (SAFIR) forms are filled

out by the safety officer.

27.37.4 Get names of other crewmembers (if possible) to verify

the circumstances of the accident.

27.38

GAMBLING:

Crew Members are forbidden to gamble on board. No

crewmembers are allowed to participate in any type of

passenger gaming on board.

27.39

OVERBOARD GARBAGE DUMPING:

It is strictly prohibited to throw garbage of any kind overboard.

It is imperative that we keep our water environment clean of all

pollution. Think twice before dumping anything over the side

of the ship. Very high fines can be levied on the company for

this offense.

27.40 DRUGS / ALCOHOL / WEAPONS:

It is strictly prohibited to bring any drugs, alcohol, and/or

weapons onboard the ship. Violation of this policy may result


71/78

in immediate dismissal. The Drug and Alcohol Policy applies to

all crew, irrespective of department.

27.41 INTOXICATION:

Intoxication will not be tolerated at any time.

27.42 SMUGGLING:

Smuggling of any goods contraband or otherwise is a severe

offense, and the Company will cooperate in the prosecution of

any individual found involved in smuggling.

27.43

THEFT:

Theft of any kind will not be tolerated.

27.44

PERSONAL MATTERS:

All personal matters should be left in your cabin. Never discuss

your personal matters with the passengers.

27.45 NOTICE OF LEAVING:

If you want to sign off the ship, you must give ample notice in

accordance with your contract. If you intend to give notice,

please do so as early as possible prior to your departure date.

When you leave you should remove all of your personal

belongings from your cabin. The company does not cover


72/78

personal effects kept for you by your friends while you are on

vacation.


73/78

27.46 IMPORTANT:

It is repeated that Crew Members are NOT PERMITTED TO

GAMBLE ON BOARD. Anyone found to disregard this rule

will be dismissed.


74/78

28 CREW CABIN RULES AND REGULATIONS

28.1 The use of a steady open flame is strictly prohibited (candles).

28.2 Only the approved wastebaskets (ie. metallic) are allowed.

28.3

No posters or articles of any kind which may damage the finish

of the cabin walls are allowed.

28.4 Painting of walls is strictly prohibited.

28.5 Use of electrical converters unless approved by the Chief

Engineer are not allowed in the cabins.

28.6

Life-jackets are to be kept in your cabins at all times.

28.7

Cooking, storing of open food containers or eating is forbidden

in the cabins. Exceptions are made for sick personnel that have

been relieved of duty by the ship's Doctor or Nurse.

28.8

All crewmembers must retain the cabin allocated to them. The

Hotel Manager through your department head must first

approve any changes.

28.9 Passengers are not permitted in crew cabins at any time.

28.10 When sharing cabin and rest room facilities with other

crewmembers be considerable of their needs and feelings.

29

RULES OF CONDUCT


75/78

High standards of conduct are necessary to preserve a safe and

harmonious productive working environment on board. As a

crewmember of this vessel you are a part of a select team, and it is

necessary that these Rules of Conduct be strictly followed.

The following rule violations or misconduct include, but are not

limited to:

Discrimination by any crewmembers against any passenger or co-

crewmembers because of race - nationality - religion or handicap.

Carrying or having the possession of drugs, firearms, or any other

weapons.

Theft of any property that is not rightfully yours.

Intoxication on board the vessel.

Participation in any type of gaming on board (gambling).

Entering any passenger or crew cabin without proper permission.

Intimacy with passengers.

Cooking in cabins.

Harboring a non-paying person on board (stowaway).

Congregating with co-crewmember and ignoring passengers.

Fighting, under any circumstances.

Indecent language in the presence of passengers or crewmembers


76/78

Sabotage of the ship and/or passengers equipment and property.

Purchasing alcohol from the public bars without permission.

Smuggling of any goods.

Refusal to work.

Creating or contributing to unsanitary or unsafe conditions.

Breach of confidentiality.

Sleeping while on duty.

An excessive pattern of tardiness or absenteeism.

Refusal to comply with the ship's dress code and grooming.

Unauthorized usage of the public areas and rooms.

Violation of fire / lifeboat drills and/or safety regulations.

Exhibiting a negative attitude, which interferes with job

performance or the performance of others.

Dispensing medications as a non-member of the ship's medical

staff.

Flagrant insubordination.

Discussing business, personal or unauthorized matters in public

areas of the ship where passengers can overhear the conversation.

Refusal to wear name badge.

Smoking in public areas.


77/78

Discussing and requesting gratuities from the passengers.

Violation of any other established ship regulations.


78/78

30 DISCIPLINARY ACTION

Rules and Regulations are made in order to maintain order and

discipline aboard the ship. Violations of these rules and regulations

constitute a breach of contract with the Company, and will result in

immediate dismissal.

section a, parts 2-30

Documents