security insider april/may 2011

VOL.16 | ISSUE.2 | APR/MAY 2011

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION [ M AG A Z I N E ]

THE MAGAZINE FOR SECURITY PROFESSIONALSS E C U R I T Y

PP255003/02390

2552

SECURITY SERVICESAND THE NATIONAL

BROADBANDNETWORK

AUSTRALIAN CONSUMER LAW:WHAT YOU SHOULD KNOW

2011 AUSTRALIAN SECURITY INDUSTRYAWARDS FOR EXCELLENCE,

4TH MAY, CROWN-MELBOURNE

INSIDER_Apr|May 2011 Iss2_52pp 2/4/11 8:55 AM

6 //SECURITY INSIDER APR/MAY 2011

CONTENTSVOL.16 | ISSUE.2 | APR/MAY 2011

2011 AUSTRALIAN SECURITYINDUSTRY AWARDS FOREXCELLENCE

ASIAL Strategic Partners >

26AUSTRALIAN CONSUMER LAW:WHAT YOU SHOULD KNOW

32SECURITY INDUSTRYLEADERSHIP PROGRAM

41

08 | President’s message

10 | Tyco International to

acquire Signature Security

12 | Tasmania introduces

changes to security

licensing and training

14 | 2011 Australian Security

Industry Awards for Excellence

18 | Promoting ASIAL members

20 | SA security industry laws to be tightened

21 | The Security Services Industry Award 2010

30 | Super fund returns are growing again

36 | Australian Security Medal

39 | ASIAL New Member Listing

42 | Adverse action claims –

employers need to take care

45 | ASIAL Certified Security

Monitoring Centres

46 | Hot Products

50 | ASIAL Calendar of events

SECURITYSERVICESAND THE NBN

22


www.centralsd.com.au

Australia’sFastestGrowingSecurityWholesaler isProudto AnnouncetheDistributionof KenweiVideo Intercoms!

Head Office - VictoriaUnit 6, Nexus Business Park, 35 Dunlop Road, MULGRAVE, VIC, 3170Phone: 03 9946 3200 Fax: 03 8612 3656

Tullamarine Victoria22 Mallet Road, TULLAMARINE, VIC, 3043Phone: 03 9001 1900 Fax: 03 8610 2106

New South WalesUnit 6, 185 Briens Road, NORTHMEAD, NSW, 2152Phone: 02 8014 2600 Fax: 02 8569 0954

New South WalesUnit 23, 56-58 O’Riordan Street, ALEXANDRIA NSW Phone: (02) 8014-2600 Fax: 02 8569 0954

QueenslandUnit 9, 17 Cairns Street, LOGANHOLME, QLD, 4129Phone: 07 3333 0800 Fax: 07 3020 3862

South Australia21 Grove Avenue, MARLESTON, SA, 5033Phone: 08 8468 8400 Fax: 08 8219 0181

Western AustraliaUnit 1, 1 Natalie Way, BALCATTA, WA, 6021Phone: 08 6465 1500 Fax: 08 9238 1303

Style and Performance Kenwei have been manufacturing Video Intercoms for

25 years! With outstanding build quality, support for

installations up to 64 rooms, and industry leading design,

Kenwei are the perfect choice for your next video

intercom project!



PPRREESSIIDDEENNTT’’SS MMEESSSSAAGGEE

THE MAGAZINE FORSECURITY PROFESSIONALS

Editorial and Advertising

Security Insider is published by

The Australian Security Industry

Association Limited

PO Box 1338 Crows Nest, NSW 1585

Tel: 02 8425 4300 • Fax: 02 8425 4343

Email: [email protected]

Web: www.asial.com.au

Publisher

Editor

Bryan de Caires | [email protected]

Editorial Enquiries

Angela Maan

[email protected]

Advertising

Tania Laird | [email protected]

Creative Director

Martin Costanzo | [email protected]

Graphic Design + Prepress

Webfx2 Digital | [email protected]

Editorial Contributors

Chris Delaney,Tim Stone (NBN Co),

Australian Competition and Consumer

Commission, Australian Super

Print + Distribution

Nationwide

Published bi-monthly

Estimated Readership of 10,000

Views expressed in Security Insider do not

necessarily reflect the opinion of ASIAL.Advertising

does not imply endorsement by ASIAL, unless

otherwise stated with permission. All contributions

are welcomed, though the publisher reserves the

right to decline to publish or to edit for style,

grammar, length and legal reasons. Press Releases

to: [email protected].

Internet references in articles, stories and

advertising were correct at the time of printing.

ASIAL does not accept responsibility for misleading

views. Copyright© 2010 (ASIAL) All rights reserved.

Reproduction of Security Insider magazine without

permission is strictly prohibited. Security Insider is

a subscription based publication, rates and further

details can be found at www.asial.com.au.

[NEXT ISSUE] JUN/JUL 2011

ISSN 1442-1720

PROFESSIONALISING THETECHNICAL SECTOR

Iam pleased to announce that at itsFebruary meeting in Brisbane, the ASIALboard endorsed the establishment of a

Technical Security Certification scheme.This scheme has been designed toprovide a pathway for technicians toprogress within the security industry andfor their skill levels to be recognised.Thevendor neutral certification program aimsto provide industry recognition ofcapabilities across a broad range ofareas, including access control, alarms,CCTV and the underpinning ITrequirements for the security industry.

To provide national consistency thefollowing information will need to beprovided for each enrolment:• Name and contact details• Security Licence (where required)• Registration (where required)• Probity (where Licensing or Registration

is not required i.e.Tas & NT)• Cabling Registration• National OH&S Card (White Card)• Signatory to Code of Practice

Once enrolled, the pathway torecognition will be self-paced withassessment at each level being by way ofa formal examination for the Foundationlevel, with the Intermediate and Advancedlevels being assessed by formalexamination or a combination of therecognition of qualifications /experienceand/or formal examination. Additionalsupporting documentation will form partof the Intermediate and Advanced levelassessments.

Successful assessment of thepreceding level is a prerequisite foreligibility to proceed to the next level.

The Advanced SecurityTechnicianLevel will provide a specialist stream forAlarm Installation, Access Control andCCTV. Each stream will be assessedindependently with an assessmenttimetable published at thecommencement of each year.

Enrolment and assessment for theSecurityTechnician – Foundation willcommence in July 2011, with theIntermediate level being first offered laterin the year. Assessment for SecurityTechnician – Advanced level will be firstoffered from January 2013 or earlier ifrequired.

Assessment for each level will takeplace at selected locations in capitalcities. If required, special arrangementswill be offered for regional candidates.

Certification benefits the technician andsecurity industry by providing;• Proof of professional achievement and

knowledge• A competitive advantage over non-

certified technicians• Improved job opportunities• Confirms skills of job candidates and

simplifies recruitment and hiring • Increased competitive advantage over

companies without certifiedtechnicians

• Industry recognition.

I hope that employers and techniciansalike will embrace this scheme as itendeavours to provide a long overdueadvance for the technical sector of theindustry and greater clarity to securityequipment installers in relation to careerpathways and professionalism. It is alsoour desire that a truly national Certificationprogram will help assist COAG with itsstage two objective of harmonisation ofthe electronic sector.

Ged ByrnesASIAL President


Australia’s first national Paid Parental Leave schemestarted on 1 January 2011. It’s a new entitlement for workingparents funded by the Government. Legislation for thescheme came into force in July 2010.

To help support you and ensure you have access to thelatest resources, the Australian Government has developedmaterials for your reference.

Hard copies of the brochures “Paid Parental Leave: Whatemployers need to know” and “If you’re a working parentexpecting a child, there’s something else you can expect”can be ordered by calling 1800 050 009 or you can visit thewebsite www.australia.gov.au/paidparentalleave forfurther information.


IINNDDUUSSTTRRYY NNeWWSS

TYCO INTERNATIONAL TO ACQUIRESIGNATURE SECURITYTyco International Ltd and OceaniaCapital Partners Limited hasannounced an agreement forTyco toacquire OCP’s Signature SecurityGroup forAU $171 million.Thetransaction is expected to close duringthe third quarter of Tyco’s fiscal year,which quarter begins on April 1, 2011.The transaction is subject to customaryclosing conditions.Tyco intends tocombine Signature Security’s Australianand New Zealand operations with itsADTSecurity business under the ADTSecurity name.

Signature Security is a leadingprovider of electronic securityservices in Australia and NewZealand, providing securityinstallation and monitoring servicesto more than 90,000 premises, withannualized revenue of approximatelyAU $80 million. ADT Security, part ofTyco’s security solutions business, isthe world's largest electronicsecurity provider with approximately9 million customers around theworld and annual revenue of morethan US $7.7 billion.

“This acquisition provides us with

the opportunity to strengthen ADT’sbusiness in the Australian and NewZealand security markets whileadvancing our strategy for growth inthe global security industry,” said EdBreen,Tyco Chairman and ChiefExecutive Officer.“Signature Security isan excellent strategic fit with our ADTbusiness, providing us with increasedscale and attractive operatingsynergies that will make thistransaction quickly accretive.”

According to Mark Norton,Managing Director, ADTSecurity,

Australia, the Signature Securityacquisition is ADTSecurity’s mostsignificant transaction in Australia inmany years.

“I am excited about thisacquisition. By combining Signaturewith ADT, we have an opportunity tobroaden our sales, installation andservice capabilities. ADTandSignature have highly complementaryproduct and service offerings, strongsales organisations and a shareddedication to quality customerservice,” said Norton.

AUSTRALIA’S PAIDPARENTAL LEAVE SCHEME




The Department of Consumer

Affairs and FairTrading has advised

of changes to security licensing due

to take effect 1 April 2011.

The proposed changes supports

the agreement to adopt a more

nationally-consistent approach to

the regulation of the private security

sector. New licence categories will

be introduced and linked to new

training for the new licence

activities.

Training and temporary licences

will be introduced in a second

stage from 1 July 2011. Of

significant impact the change

requires existing licence holders to

upgrade their qualifications by 31

December 2012.The Department of

Consumer Affairs and FairTrading

have provided Guidelines for

changes to the Act and Training

requirements.

Visit www.consumer.tas.gov.au/

security_agents for more information.

VIP ACQUISITIONFOR WA’S LEADINGPROTECTION AGENCYWA’s Threat Protect (protection,investigation and intelligence services)has acquired VIP Security as of 1stMarch 2011.

Established for 18 years VIP designs,installs and monitors security systemsincluding alarms, CCTV, Smart Wiring,access control, intercoms, powerfencing and safes.

West Perth-based Threat Protect willmove to VIP offices in March, althoughthe two brands will continue to operateseparately, given their establishedpresence in the market.

Threat Protect is a provider ofprotection to senior level executives,typically working for resourcecompanies regionally and in Africa.Thecompany also deploys highly trainedguards for sensitive installations onbehalf of both corporate clients andgovernment agencies.

TASMANIA INTRODUCES CHANGESTO SECURITY LICENSING & TRAINING


INSIDER_Apr|May 2011 Iss2_52pp 2/4/11 12:06 PM



Organised by ASIAL, the 2011Australian Security Industry Awardsfor Excellence are Australia’spremier security industry awardsprogram. Now in their 16th year, theawards recognise outstandingindividuals and organisations withinthe security industry.

2010 Award winners included:• Individual Achievement: Michael van

derVelde, Regional Security

Manager (NSW/ACT), Qantas• Security Manager: Alan Bolton,

Kangan Institute • In-house security: Australian Jockey

Club • Training: British American Tobacco

Australia• Integrated Security Solution: Pacom

SystemsThe awards will be presented onWednesday 4th May 2011 at CrownMelbourne. The Master of Ceremonies

for this year’s event will be theirrepressible Sam Kekovich.

To book a ticket to the dinner visitwww.asial.com.au or [email protected].

SECURITY 2011:24-26 AUGUST 2011The 26th annual security industry eventwill be held at the Sydney Convention& Exhibition Centre from the 24-26thAugust 2011.The event will feature:• Conference: 24–25th

August 2011• Cocktail reception:

24th August 2011• Gala dinner: 25th August 2011• Exhibition: 24-26th August 2011

For more information visitwww.asial.com.au orwww.securityexpo.com.au.

2011 AUSTRALIAN SECURITY INDUSTRY AWARDSFOR EXCELLENCE – CROWN, MELBOURNE

The Australian Turf Club (ATC),formally the Australian Jockey Clubhas established an alliance with anAmerican organisation thatspecialises in mounted police training.

The accredited Mounted PoliceTraining Academy (MPTA) inpartnership with the Southern PoliceInstitute at the University of Louisvilleconducted an extensive MountedPolice Training course at RoyalRandwick.

The Academy for the first timeoutside USA trained up to 8participants including ATC securitypersonnel and members of the NSWMounted Police, involvinghorsemanship, crowd managementtraining, arrest techniques, mountedtactical formation training andequine psychology.

"The ATC is the first organisationin the Southern Hemisphere toimplement mounted security. Byengaging the MPTA, the ATC is

investing in the future and buildinginternal capability to deliver thisspecialist training" said Shane Brady,Head of Security & Risk.

MOUNTED POLICE TRAINING ACADEMYTRAINS AUSSIE GRADUATES




PROMOTING ASIAL MEMBERS

During April, ASIAL will embark on another consumer awareness campaign, promoting the use ofASIAL member companies.The campaign featuring 260 taxis and 45 buses in major metropolitancentres, along with over 1600 news and sports break radio adverts airing across regional Australiawill have an estimated reach of approximately 5-10 million.

The ongoing awareness campaign compliments the Association’s regular editorial contributionsto business and consumer publications promoting the use of ASIAL Members.




The South Australian Attorney-General John Rau hasannounced the tightening oflicensing and regulation of thesecurity industry.

The proposed changes reflect the

SA support of The Council of

Australian Governments (COAG)

agreement to adopt a more

nationally-consistent approach to the

regulation of the private security

sector including agreed minimum

standards relating fingerprinting,

police probity checks, eligibility

criteria and the licensing of trainers.

The Office of Consumer and

Business Affairs (OCBA) has provided

a summary of the key changes, the

Draft Bill and other supporting

documentation on their website.

SOUTH AUSTRALIA – SECURITYINDUSTRY LAWS TO BE TIGHTENED

Read more at www.ocba.sa.gov.au/licensing/security/reforms.html



The education campaign onchanges to the Security ServicesIndustry Award 2010 is now wellunder way!

Central to the campaign is ‘A guideto the Security Services IndustryAward 2010’ information booklet.Theguide can be downloaded from theSecurity Industry Award website(www.securityindustryaward.com.au)or a hard copy can be mailed to youfree of charge – please call 13001ASIAL or email [email protected].

The Security Services IndustryAward website contains everythingyou may need to know regarding themodern award – and perhaps more!The site contains all the informationavailable in the Guide, including theNational Employment Standards(NES), hours of work, breaks, shift

work penalties, overtime, employmentstatus, employee records, rates of pay.

The site also contains other linksto other useful sites, online videos,fact sheets, checklists and the optionto provide feedback or ask aquestion. Employers are encouragedto call Chris Delaney, ASIAL’s FairWork Liaison Officer on 1300 1ASIAL(1300 127 425) with any queries.

ABOUT THE CAMPAIGNIn early 2011, the FairWorkOmbudsman (FWO) in conjunctionwith the Australian Security IndustryAssociation (ASIAL) commenced anational education campaign onchanges to the Security ServicesIndustry Award 2010.

The campaign has been funded bythe Australian Government through

the FairWork Ombudsman’s SharedIndustry Assistance Projects (SIAP)Grant Program, which aims to betterinform employers (particularly small tomedium businesses) about changesto modern awards applicable to theirindustry sector. Following acompetitive selection process, ASIALwas one of 15 successfulorganisations selected to deliver theeducation campaign in conjunctionwith the FWO.

POWER

PLUG-IN

READY& SECURE

Mas

ter

Mas

ter

aste

r Li

cen

Lic

en L

icence

se: 4

0se

: 40

se: 4

04045

8873

4588

7345

8873

4588

7345

8873

6. ©

C6.

© C

6. ©

C6.

© C

6. ©

op

yrig

opyr

igop

yrig

opyr

igpy

rigop

yrig

ht A

D

ht A

D

ht A

D

ht A

D

ht A

D G

roup

G

roup

G

roup

G

roup

Gro

upu12

/01/

12/0

1/12

/01/

12/0

1/12

/01/

111111111

See for yourself. Book your demo today.

Closed IPTV combines open standard IP protocols with patent pending innovation to provide simple to install, safe and secure IP video solutions whether deployed in a standalone system, or across both new and existing network infrastructures.

The Layer 3 Enhanced CCTV Switch provides greater security for less configuration effort than a conventional managed switch.

Speak to us: + 612 9634 4211 Email us: [email protected] Book a Demo online: www.closediptv.com

SECURITY INSIDER APR/MAY 2011// 21

THE SECURITY SERVICESINDUSTRY AWARD 2010


The relationship between the NBNand the security industry is importantfor two reasons. Firstly, because theNBN is planned to – in most cases –replace the old copper phone lines, itis important that the network is able tosupport the continued operation of thethousands of existing security systemscurrently operating in Australian homesand businesses. Secondly, a highspeed broadband network covering100% of Australian premises opens upa huge range of future businessopportunities for security providers.

Over its expected nine-and-a-halfyear construction period, the NBN willmake it possible to connect everyAustralian premises to a single,nationwide high-speed broadbandnetwork. It is currently planned thatapproximately 93 per cent of premiseswill be connected with fibre, which will

offer speeds of up to 100 Megabits persecond* (Mbps). A further range ofservices providing peak speeds of upto 1,000Mbps over fibre are scheduledfor release mid-to-late 2012.Theremaining 7 per cent of Australianpremises will have access to a fixedwireless broadband network or asatellite service which will offer peakspeeds of up to 12 Mbps*.

SECURITYSERVICES ANDTHE NATIONAL

BROADBANDNETWORK

By Tim Stone


>continued page 24

NNBBNN OOVVEERRVVIIEEWW

*The speeds actually experienced by end-users will depend on a number of factors including theretail broadband plan they choose, their equipment and their in-premises connection.

92% Fibre Coverage

92% Fibre Coverage + 4% Wireless

92% Fibre Coverage + 4% Wireless+ 3% Satellite



As construction of the National Broadband Network (NBN)begins, and more and more information becomes availableabout the networkÕs features, speeds and pricing Ð we thoughtit would be useful to share some details about the implicationsand benefits of the NBN for the security industry in Australia.

OVERVIEWOF THE NBN


INDICATIVE NBN FIBRE,WIRELESS AND SATELLITECOVERAGE AREASNBN Co, the company responsible forbuilding and operating the NBN, willprovide wholesale services over thenetwork – which means retailtelecommunications providers will beable to use the network to build theirown internet, telephone and videoproducts for Australian homes andbusinesses.

THE NETWORKFor those who are into the heavytechnical detail: the NBN will deliverlayer 2 bit-stream services based onEthernet and Gigabit Passive OpticalNetwork (GPON) technologies. The

technology under-pinnings of thenetwork are all based on widely-accepted global standards, to enablea high level of compatibility and inter-operability for devices that willconnect to the network. Additionally,NBN Co has established a nationaltest facility in Melbourne to allowretail service providers to test thesedevices.

The NBN will also be an “openaccess” network, allowing end-usersto operate multiple services fromdifferent retail providerssimultaneously. For example, a homeconnected to the NBN may chooseto have their internet and telephonysupplied by one retail provider, theirsubscription television servicesprovided by another and their in-home tele-health or security

monitoring services supplied by yetanother retail provider – subject tofree ports being available on theNetwork Termination Unit (NTU) whichwill be installed in each premises.NBN Co expects that this openaccess feature will lead to a numberof new entrants and niche providersoffering services over the network inthe future.

To enable this open access model,NTU that NBN Co intend to install inpremises connected to the fibrenetwork, will feature four data portsand two voice ports. Customers willbe able to connect compatiblebroadband modems,TV set-topboxes, telephones and other devicesinto these ports on the NTU.The NTU

will be installed in each premiseswhen the owner orders their first NBNservice from a retail service provider.

NBN CO INDOOR ANDOUTDOOR NTUSThe NBN will be using ribbon fibrecable technology in many parts of thenetwork. Ribbon fibre is a specific typeof cable where fibres are preciselyaligned next to each other and thenencapsulated in plastic to form acontinuous ribbon. Multiple ribbons canthen be bound together to form adense arrangement of fibres. Ribbonfibre cables are much more compact,and – because of their precisealignment – are faster and easier toinstall and join than many other types offibre cabling.They also deliver improvedreliability and restoration times.

EXAMPLES OF RIBBONFIBRE CABLES BEINGUSED IN THE NBNThe NBN will feature a number ofcharacteristics which have not beenwidely available on existing mass-market networks in Australia, andwhich are expected to create newbusiness opportunities for theAustralian security industry. The NBNwill offer a range of speedcombinations that include muchlarger upstream bandwidth speedsthan can currently be provided onexisting ADSL and HFC networks.Traditional residential copper internetnetworks are typically asymmetrical,in that the amount of bandwidthavailable for data coming into thepremises (downstream) is muchlarger than the amount of bandwidth



The NBN will also feature a range of Quality of Service (QoS)options, which retail providers can choose from to enablethem to tailor their products to different market segments.

>continued page 25




available for data going in the otherdirection (upstream). For example, themaximum size of the upstreamchannel on most residential ADSLservices is around 1.4 Mbps. Thisasymmetric nature has typicallysuited things like web-surfing, wheremost of the data is being downloadedinto a home, but it has oftenpresented challenges for scenarioswhere a large upstream channel isrequired – for example, for securityproviders wanting to stream videofrom cameras located at a premiseswhich are connected by ADSL.

The NBN will offer peak upstreamspeeds of as much as 400Mbps.These speeds, which are expected tobe available next year, will – forexample – allow many channels ofhigh-definition video to besimultaneously sent from a premisesto a security monitoring centre ordata-centre used to store largeamounts of footage.

Similarly, the NBN will offer theoption of committed speeds on thehigher-end packages. Existing ADSLbroadband networks are distance-dependent. This means that generally,the further a premises is located froma telephone exchange, the lower theirbroadband speed will be. The NBNhas been designed and is intended to

be constructed so that servicesprovided over fibre will experience nospeed loss over distance no matterwhere an end-user’s premises islocated in the fibre footprint. Thesecurity industry stands to benefit fromthis greater bandwidth predictability byknowing that any customer within theNBN fibre footprint will be able toorder a service fast enough to carry, forexample, multiple CCTV feeds.

The NBN will also feature a range ofQuality of Service (QoS) options, whichretail providers can choose from toenable them to tailor their products todifferent market segments. It isplanned that the NBN will feature fourtraffic classes for data travelling overthe network.These traffic classes willrange from ‘Traffic Class 1’, (for veryhigh priority traffic like voice calls andsecurity data), to ‘Traffic Class 4’ (for“best efforts” traffic like consumerinternet data).These flexible quality ofservice options have been designedinto the network to enable retailproviders to develop customisedproducts, and they are suited toservices such as home security andhome tele-health monitoring.

NETWORK ROLLOUTThe NBN is currently being built in anumber of “first release” sites across

Australia:Townsville in Queensland;Armidale, Minnamurra and KiamaDowns in NSW; Brunswick in Victoriaand Willunga in South Australia.Thesesites are being used to test a range ofdeployment models, includingunderground and above-groundconstruction, as well as indoor andoutdoor deployment of the NBN NTU.

These sites were also deliberatelychosen because they represent avariety of geographies and dwellingtypes.The construction crews drillingthrough volcanic rock in Minnamurraface very different challenges to theteams working with heritage listedsandstone terraces in Brunswick.

Several hundred services arealready running in Smithton, MidwayPoint and Scottsdale in Tasmania.

EXISTING SERVICESTo assist the large number of existingsecurity services which currentlyoperate over the copper telephonenetwork to continue operating over theNBN, the two voice ports on the fibreNTU will feature Analogue TelephoneAdapter (ATA) functionality.The ATAports will allow a wide range ofservices that currently operate overthe existing copper network (eg.phones, faxes, EFTPOS terminals andhome security systems) to bemigrated over to the NBN by the enduser’s service provider.

Similarly, where the NTU is installedin any premises within the fibrefootprint across Australia, end userswill have the option to connect theNTU to existing in-home cabling at thebuilding entry point.This will allow anymode 3 wiring functionality to becarried over when a home or businessmigrates from copper to fibre.

In designing the products, systemsand construction solutions that willunderpin the NBN, NBN Co has been

>continued page 28



Following on from the success oflast year’s event, the 2011Australian Security Awards forExcellence will be held at CrownCasino in Melbourne on Wednesday4th May 2011.

The awards, now in their 16thyear, provide an opportunity torecognise and showcase theachievements of securityprofessionals across Australia.

“Slammin’” Sam Kekovich, one ofthe vibrant personalities of AFLfootball, well known for hiscontroversial behaviour both on andoff the field, will be MC for the night.He will bring his flamboyanthumorous style to the 2011Awardsdinner, which promises to be anight of entertainment.

AAWWAARRDDSS FFOORR EEXXCCEELLLLEENNCCEE

2011 AUSTRALIAN SECURITY INDUSTRYAWARDS FOR EXCELLENCE

4th May 2011, Crown Melbourne

Corporate tables or individual tickets are available. Book your tickets now on the ASIAL website store.

Platinum sponsor

Gold sponsor Entertainment sponsor

Slammin’ Sam Kekovich


AAWWAARRDDSS FFOORR EEXXCCEELLLLEENNCCEE


N SECURITY INDUSTRYOR EXCELLENCE11, Crown Melbourne

Organised By

ilable. Book your tickets now on the ASIAL website store.

In-House Security AwardCategory sponsor

Training Award Categorysponsor


working closely with not only thetelecommunications industry, but alsowith groups such as ASIAL to ensurethat the requirements of the securityproviders are captured and reflected inthe network design and rollout. NBNCo is very keen to continue thisconsultation process throughout thelife of the network, so we’d welcomecontinued feedback on issues andquestions about the security industryand the NBN.

SECURITYINDUSTRYCASE STUDIESWe thought it might be helpful todescribe one or two scenarios of howsecurity solutions might work over thenetwork.

A basic home security service thatcurrently uses a traditional copperphone line can be migrated to theNBN.The entry-level fibre product thatwill be available over the NBN is abroadband and voice offering featuringa 12Mbps downstream and 1Mbpsupstream speed combination, with 4data ports and 2 ATA voice ports onthe NTU.This product also features150kbps of ‘Traffic Class 1’, which hasbeen included so that any prioritytraffic, like telephone calls and securitydata, can be carried at the highestpriority level over the network.

If a home-owner chooses topurchase a package from a retailprovider based on this entry-level NBNproduct, the security system can

simply be connected to the ATA porton the NTU – and that security trafficwill automatically be carried as ‘TrafficClass 1’. Similarly, because the fibrewithin the home can be integrated withthe existing copper wiring, features likemode 3 wiring will be retained at thepremises.

NBN Co intends to set a wholesaleprice of $24 per month for this entry-level, 12/1 access service (pricing issubject to regulatory and otherapprovals). However, the final retailpricing that a home-owner will pay is adecision for the retail provider, and willlikely include a number of other costsassociated with supplying a broadbandand telephone service.

An example of a next-generation

security solution running over the NBNcould be as follows.The NBN willfeature a range of packages with largeupstream speeds suitable for sendingmultiple CCTV feeds from a premises.For example, NBN Co will initially offerdownstream/upstream speedcombinations of 50/20 and 100/40,and eventually 250/100, 500/200 and1000/400Mbps as well. Given that atypical high-definition video stream isapproximately 10Mbps and a standarddefinition stream is 2-5mbps, all of thespeed combinations listed above willenable multiple video feeds to be sentto a security monitoring centre and/or adata storage facility via the upstreamchannel.The 100/40 package will becapable of supporting as many as 10

standard definition camera feeds, andgiven that IP is the technology thatunderpins the NBN, IP-based cameras,DVRs, computers and software shouldoperate seamlessly over the network.

These types of solutions mayremove the need to have video-storageequipment installed and maintained atevery site. Video data can be securelystored “in the cloud” – where it can bemuch more easily accessed, viewedand distributed.

The 100/40 access service isintended to be sold by NBN Co toretail telecommunications providers for$38 per month. Again, the final retailprice that an end-user will pay is adecision for retail providers, and willlikely include a number of other costs –

but NBN Co believes that thetechnology, construction, productrange and pricing of the networkpresent a huge range of businessgrowth opportunities for Australiasecurity providers, while ensuring thatexisting services are able to be easilymigrated over to the new network.

As mentioned earlier, we are alwayskeen to hear from individuals andorganisations who have questions orcomments about the network rollout.You can contact us through ourwebsite www.nbnco.com.au, whereyou will also find more detailedinformation about our technicalspecifications, products, pricing andconstruction activities.



NBN Co has been working closely with not only thetelecommunications industry, but also with groups such asASIAL to ensure that the requirements of the security providersare captured and reflected in the network design and rollout.

Tim Stone works for the NBN Co within the Customer & Business Development (Products) Department. On 7 April 2009 the Australian Government announcedthe establishment of NBN Co Limited (NBN Co) to design, build and operate the wholesale-only National Broadband Network (NBN).The NBN will provide theinfrastructure that will allow wholesale and retail service providers to deliver advanced digital services to the nation.


corporate design: ©2011 www.webfx2.com.au

FEATUREDASIAL MEMBERPUBLICATIONS

SECURITY OFFICERNOTEBOOKS

ALARM MONITORINGAGREEMENT

To purchase any ASIAL publication visit www.asial.com.au/store

The Security officer notebook is a convenient,pocked sized notebook for Security guards

and patrol staff. Each page isruled and numbered.Dimensions are 8cm width x13cm length x 1/2cm thickwith 50 pages in each booklet. Available for purchase byASIAL members only.

$295.00 for 100 bookletsJan/Feb 2011 only.

An updated version of ASIAL’s AlarmMonitoring Centre Agreement which takesinto account the recent changes toAustralian Consumer Law is now availablein an electronic format only.ASIAL Members canpurchase a downloadableelectronic version by logginginto the ASIAL Member areaat www.asial.com.au/store.

White = Customer Copy | Blue = Installer Copy | Pink = Monitoring Company Copy Alarm Monitoring Service Agreement ©ASIAL 2011 V4.0

Agreement Between ABN: (herein ASIAL Member)

And CustomerABN: (herein Customer)

Of

Billing Address:

A COOLING-0FF PERIOD OF 10 BUSINESS DAYS APPLIES ONLY IF THISAGREEMENT IS THE RESULT OF AN UNSOLICITED (UNINVITED) SALE.

CUSTOMER ACCEPTANCE: I am authorised to sign this Agreement on behalf of the Customer: (a) I have read and accepted the standard Terms and Conditions of the Alarm MonitoringService Agreement (b) have received statements/notices as prescribed by the law; (c) promise that the Customer and Payment details disclosed are correct; (d) authorise the collection,use and disclosure of any information obtained in connection with this Agreement for commercial purposes; (e) agree that a commission may be paid to any person who introduces theCustomer. The Australian Security Industry Association Limited ABN 91 000 813 365 (“ASIAL”) is not a party to this Agreement. I/We acknowledges that ASIAL is under no obligation toprovide any service to Customer. ASIAL is not responsible for any act or omission of an ASIAL member. This Agreement is subject to the laws of Australia.

Name of Authorised Customer Representative: Signature:

Position: Date:

PRIVACY CLAUSE: Personal Information is collected for the primary purpose of processing orders and providing the Monitoring Service. It is never sold or rented, however, ifCustomer ticks the box below he/she does not consent to the use of personal information for marketing purposes by Monitoring Company and its related companies. Customer maywithdraw consent at any time in writing. If a written Privacy Policy is required by law, a copy of the policy may be obtained by contacting the Monitoring Company. I/we DO NOTconsent to the use of my/our personal information for marketing purposes. ¨ Yes ¨ No

Communications Network Charges are included in the Monitoring Charges. ¨ Yes ¨ NoAll charges include GST.

Alarm Monitoring Service AgreementAgreement No.:

Recurring

services to

be provided

SystemOperation

Sale,

installation

and/or

recurring

charges

Transaction Details | ¨ Recurring Service ¨ Domestic Premises ¨ Commercial Premises

Monitored Services | ¨ Burglary ¨ Smoke ¨ Panic ¨ Duress ¨ Medical ¨ Perimeter ¨ Other__________________

Hardware Installed | ¨ Alarm ¨ CCTV ¨ Access Control ¨ Other ___________________ New/Existing

Monitoring $

Maintenance $

Patrol Response $

Smoke Monitoring $ per mth/qrtr/yr

per mth/qrtr/yr

per visit

per mth/qrtr/yr

per mth/qrtr/yr

per visit

per mth/qrtr/yr

$

$

New System TOTAL (inc gst) $

Deposit received $

BALANCE DUE $

Representative Signature Date: / / s Position Security Licence No:

Monitoring $

Total other recurring services $

Administration fee (if invoices req’d) $

Recurring Monitoring Service Charge Total $

Billing frequency: ¨ monthly ¨ quarterly ¨ other___________

Number of months Agreement Term

Supervised (open/close) $

Reports $

Routine Inspection $

Other_________________ $

Refer member’s commissioning sheetCustomer Account No.:

SALE OR INSTALLATION CHARGES (if new system) RECURRING MONITORING SERVICE CHARGES

ASIAL MEMBER

Name of Authorised Member Representative or Agent (print)

I have read and accepted the standard Terms and Conditions of the Alarm Monitoring Service Agreement

Australian Security Industry Association Limited ABN 91 000 813 365

METHOD OF PAYMENT: ¨ Credit Card ¨ Invoice ¨ Other

CREDIT CARD PAYMENT: Until further notice, I/We authorise the charging of the agreed Monitoring Fees to my/our credit card.

CARD TYPE¨ Bankcard ¨ Mastercard ¨ Visa ¨ AMEX ¨ Diners Card Holder’s Signature

CARD NUMBER EXPIRY DATE NAME ON CARD

ONLINE COURSESBUSINESS ESSENTIALS BUNDLE

SECURITY INSIDERSUBSCRIPTIONS

BI-MONTHLY PUBLICATION

1 year subscription:

$59.00 ASIAL members

$75.00 Non members

2 year subscription:

$99.00 ASIAL members

$115.00 Non members

SECURITY 20101-3 SEPTEMBER, SYDNEY

VOL.15 | ISSUE.2 | APR/MAY 2010

KEEPING THESPORTOF

KINGS SAFE



PP255003/02390

254 5

INSIDER_Apr_May10 Iss2_52pp 14/4/10 10:20 PM Page 1

VOL.15 | ISSUE.4 | AUG/SEP 2010



PP255003/02390

254 7

OFFICIAL EVENTGUIDE

Security2010EXHIBITION AND CONFERENCE

1 – 3 SEPTEMBER 2010 SYDNEY CONVENTION & EXHIBITION CENTRE

The Peak National Body for the Australian Security Industry

INSIDER_Aug_Sept10 Iss4_76pp 3/8/10 8:05 PM Page 1

AVIATIONSECURITY

on routeto change

VOL.14 | ISSUE.1 | FEB/MAR09



PP255003/02390

253 8

2009 Australian Security Industry Awardsfor Excellence & ASIAL 40th Anniversary Dinner

30 April 2009, Crown Melbourne

INSIDER Feb09 Iss1_48pp 6/2/09 10:51 PM Page 1

Business tools created to ensureon-going business success in 2011.

Course duration: 1-1.5 hours

Cost: Normally $395.00 Limited ASIAL member offer $280.00

visit www.asial.com.au/onlinetraining



ASIAL MEMBERS’ SUPERIS GROWING AGAINASIAL members with AustralianSuperwill be pleased to see their super fundreturns in positive territory, as thenegative impacts of the Global FinancialCrisis smooth into investment historyand global and domestic economiesreturn, by degrees, to normality.

Growing investor confidenceboosted the results ofAustralianSuper’s Balanced option,which returned 3.5% for theDecember quarter - well above the2.8% return for the median balancedsuper fund* for the same period.*SuperRatings Fund Crediting RateSurvey, SR50 Balanced Index,December 2010.

Over the longer term too, ourBalanced option is on track,consistently outperforming themedian balanced super fund inAustralia over the last 10 years.

HOWYOUR SUPER HASPERFORMED OVER THE LASTONE, FIVE AND TEN YEARS (ASAT31 DECEMBER 2010)Historical returns are the combinedreturn information from previous ARFand STA investment options. Whereonly one of the merging fundspreviously offered an equivalent to anoption in the new product suite, thereturns of that option have been used.Where both funds offered anequivalent option, combined returns

(asset weighted where possible) havebeen used. Investment returns are notguaranteed as all investments carrysome risk. Past performance is noguarantee of future returns.Benchmark: SuperRatings SR50Median Balanced Index.

WHATIS DRIVING CURRENTSHARE MARKETPERFORMANCE?In Australia, many of the companiesrising on the share market are smallresource and mining companies. In2010, as economic growth improved,demand for raw materials increasedand the value of shares in companiessupplying those raw materialsincreased too. During the final six

Investment markets were optimistic during the December 2010 quarteras growth returned to the economies of most developed countries.AustralianSuperÕs Balanced option, the default investment option fornearly 90% of members, enjoyed improving returns, thanks in part to thestrong performance of Australian small company and resources shares.

AAUUSSTTRRAALLIIAANN SSUUPPEERR

SUPER FUND RETURNSARE GROWING AGAINON THE BACK OFBOOMING RESOURCES

>continued page 31


months of 2010 alone, the smallcompanies sector of the share marketrose almost 30%.

This is good news forAustralianSuper fund members.

Our investment managersspecialising in small company sharesperformed well in this environmentand many outperformed theirbenchmarks.This in turn helped toboost the overall return of ourAustralian Shares portfolio.

Global markets finished 2010 on ahigh, with share markets in Germany,the US and UK rising to match thestrong performance of emergingmarkets in China, India and South-East Asia.

RISE AND RISE OF THEAUSTRALIAN DOLLARAn important trend during the pastsix months was the strongperformance of the Australian dollar,which rose 14% against the USdollar over the course of 2010. Ourdollar also rose against other leadingcurrencies, including the JapaneseYen and the European Euro.

In early November 2010, theAustralian dollar hit a significantmilestone, reaching parity (or tradingone for one) with the US dollar for thefirst time since 1982. Although thedollar declined in late November, itrose again in December to finish theyear hovering around parity.Thisstrong position is supported by thehigh prices of our resource andcommodity exports such as coal andiron ore, the weakness of the USdollar and the high level of Australianinterest rates compared to those in

most other developed countries.While the high level of the

Australian dollar is good news forpeople travelling overseas, it canreduce the returns super fundmembers earn from their internationalinvestments.

LOOKING AHEAD?With the economies of mostcountries now showing definite signsof recovery, shares and other assetclasses such as infrastructure,private equity and property shouldcontinue to improve.

Another positive sign is declining

returns from fixed interest.Traditionally, shares have produced

higher returns than fixed interest overthe long-term, so the return of thisrelationship is a welcome sign thatmarkets are feeling more confidentabout the future.

AustralianSuper is a leadingindustry super fund that providesstrong long-term investmentperformance and low fees to helpmembers retire with more.

For more information aboutAustralianSuper please call us on1300 300 273 or visitwww.australiansuper.com


AAUUSSTTRRAALLIIAANN SSUUPPEERR

This document was prepared by AustralianSuper in March 2011.This document is of a general nature and does nottake into account your personal objectives, situation or needs. Before making a decision about AustralianSuper,consider your financial requirements and read our Product Disclosure Statement, available atwww.australiansuper.com/FormsPublications or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457987 AFSL 233788,Trustee of AustralianSuper ABN 65 714 394 898. Industry Superfund logo used with permission ofIndustry Fund Services (IFS).This consent had not been withdrawn at the date of publication.


Find out what the new changes to consumerlaws means for you and your business.


CCOONNSSUUMMEERR LLAAWW

AUSTRALIANCONSUMERLAW:WHAT YOU SHOULD KNOW

>continued page 33


IN THE SECURITYINDUSTRY, there are

many laws and regulations that members

must comply with including relevant

association rules, codes of conduct, laws

governing safety, workplace relations, and

tax. Another important law to be aware of

is the Australian Consumer Law.

The 1st January 2011 heralded not

only a new year, but also a new consumer

law for Australia – a single, national

consumer law, referred to as the

Australian Consumer Law (ACL).The ACL

which is contained in a schedule to the

Competition and Consumer Act (renamed

from the Trade Practices Act) will make it

easier for consumers and businesses to

understand their rights and obligations

because the law will be the same across

Australia.The ACL also provides new

powers and remedies which assist the

ACCC and other regulators in ensuring

compliance with the law, and to respond

more appropriately to alleged breaches of

the law.

The ACL does not create a whole new

set of rules for businesses; rather, it

brings together 17 existing national, state

and territory consumer laws.While there

are some changes to the law, the basic

principles that underpin it – encouraging

competition and promoting fair and

honest trading – remain the same.

For the security industry, the ACL can

have implications in a variety of areas.

This may be in relation to the sale of

security-related goods and systems, or it

may be the provision of specialised

security services.There are also

requirements that will apply to

businesses that choose to employ

certain sales and marketing techniques

to sell these goods or services.

WHAT’S NEW?The ACL introduced a number of

changes including an unfair contract

terms regime, a new system of statutory

consumer guarantees, national laws on

various sales practices based on existing

state and territory provisions, a new

product safety regime which standardises

product safety requirements across

Australia.The ACL also included new

tools for the ACCC and other consumer

protection agencies to use when

investigating alleged breaches of the ACL

and new remedies for courts to order

when they find that a business or

individual has breached the ACL.

UNFAIR CONTRACTTERMS The ACL introduced a national unfair

contract terms (UCT) regime which

applies to standard form consumer

contracts. If your business uses standard

form consumer contracts, it is important

to ensure that these contracts don’t

include any unfair terms.The new

provisions do not apply to contracts

between two businesses.

The UCT regime was introduced to

create a more level playing field between

businesses and customers by enabling a

court to declare that an unfair term of a

contract is void.This law applies to

standard form consumer contracts in all

forms, whether written or oral, and made

by all means, including online, over the

phone or face to face. A standard form

contract will typically be one prepared by

one party to the contract and not

negotiated between the parties – it is

offered on a ‘take it or leave it’ basis.

Importantly, the contract itself remains

binding on the parties to the extent that it

can operate without the unfair term.

The unfair contract terms provisions

provide a three-pronged test of

unfairness. A term is unfair if:

• it would cause a significant imbalance

in the rights of the parties to the

contract

• it is not reasonably necessary to

protect the legitimate interests of the

party it advantages

• it would cause detriment if applied or

relied upon

When deciding whether a term is

unfair, the court must also consider the

transparency of the term within the

contract, and the contract as a whole.

Some key questions you may wish to

ask when assessing whether your

standard form contract with your

customers contains any unfair terms are:

• Does the contract penalise the

consumer, but not my business, if the

contract is terminated at no fault of

the consumer?

• Can my business change important

terms of the contract without asking

the consumer?

• Is my business the only one that can

decide whether the contract has been

breached?

• Would the term cause consumers

detriment (financial or non-financial) if

it were enforced?

If the answer is yes to any of the

questions above, you should consider

amending your contract. It is important

for businesses providing security

products or service contracts to check

and ensure that consumers aren’t unduly

penalised by terms in a “take it or leave it”

standard form contract.

SALES PRACTICESThe ACL introduced nationally consistent

laws on sales practices, including a

number of requirements for businesses

that use direct marketing techniques or

telemarketing.

Businesses that market their security

products or services through door to




continued page 35

door sales, cold calling or attracting

customers at a temporary stall need to

be aware of these requirements and the

obligations that they have – in particular:

• rules limiting hours of contact – the

Do Not Call Register Act 2006 and

associated telemarketing standards

apply to telephone calls and for other

forms of contact, the ACL sets out

specific hours of contact

• disclosure requirements including

explaining the purpose of the

agreement, producing identification,

informing the consumer that they can

request the supplier to leave and their

termination rights

• sales agreement criteria that must be

in writing and provide full terms of the

agreement, contact details of the

supplier, total price payable and any

postal or delivery charges.

The ACL includes specific rules for

businesses using direct marketing

techniques such as telemarketing or

door-to-door selling and entering into

unsolicited consumer agreements.

An agreement is considered

unsolicited when:

• it results from negotiations by

telephone or at a location other than

the business or trade premises of the

supplier; and

• a supplier, or their salesperson or

dealer, approaches or telephones a

consumer without invitation from that

consumer; and

• the total value is not established when

the agreement is made—or, if the total

value is established when the

agreement is made, it is more than

$100.

The ACL requires that businesses that are

entering into unsolicited consumer

agreements comply with specific rules

about:

• the way in which consumers are

approached disclosure obligations

when making consumer agreements a

mandatory 10 day cooling-off period

post-contractual conduct.

FOR EXAMPLEA security firm engages new customers

through door-to-door selling, offering a

security service arrangement that

included a regular patrol of the

consumer’s premises and also a call out

service when the alarm is set off.

If a consumer agrees to this, they will

be entering into an unsolicited consumer

agreement and the business must

comply with the ACL’s rules about

negotiating these agreements.

The ACL also requires suppliers to

provide a proof of transaction—such as a

GSTtax invoice or cash register receipt--

for purchases of $75 or more, or for lesser

amounts if the consumer requests a

proof of transaction.The ACL also

outlines the circumstances where a

consumer is entitled to an itemised bill for

services setting out how the price was

calculated.

CONSUMER GUARANTEESThe ACL includes a set of twelve

consumer guarantees which apply to all

goods and services purchased by

consumers from 1 January 2011.This

includes the purchase of security

systems and security services by

consumers. Businesses will also be

protected by the consumer guarantees if

they purchase goods or services that

cost less than $40,000 or are ordinarily

purchased for personal, domestic or

household use or consumption and are

not for resale or to be transformed into a

good that is onsold.

The consumer guarantees outline

consumers’ rights when purchasing

goods and services.

All security systems must be safe,

durable, free from defects and acceptable

in appearance.They must also be fit for

purpose and match any description,

sample or demonstration model shown to

the consumer prior to sale.

FOR EXAMPLEA consumer purchased a security system

for their home. After installation, the

consumer found that the alarm could

barely be heard. It was later identified that

the alarm’s speaker was faulty.

This security system is unlikely to meet

a number of the consumer guarantees

and the customer will be entitled to a

remedy.

Importantly for all service-providers,

services must be delivered with care and

skill, using an acceptable level of skill or

technical knowledge and taking all

necessary care to avoid loss or damage.

Services must also be fit for purpose and

if the contract for services doesn’t set a

timeframe, they must be completed within

a reasonable time.


>


The consumer guarantees are in

addition to any rules or code of conduct

that you may be required to abide by if

you are a member of or accredited by an

industry association.

The consumer guarantees also outline

the circumstances where a business is

required to provide a remedy to a

consumer. Where the failure to comply

with a guarantee is a major failure or is

not remedied within a reasonable time,

the consumer may elect to reject the

goods or services and obtain a refund. If

the problem with the good or service is

minor, the supplier or service provider

can choose to fix the problem with the

good or services, replace the good or

give a refund.

A major failure is generally one which

is so severe that a consumer would not

have purchased the goods or services if

they had fully understood the problem

with them at the time of purchase. A

minor failure is one which does not meet

the definition of major.

Importantly for businesses, the

consumer guarantees make it clear that

they are only obligated to provide a

remedy when the business has failed to

comply with the guarantees. If a

consumer has not explained what they

need from the service, changed their

mind or caused the problem, consumer

guarantees do not require a business to

provide a remedy.

OTHER CHANGESThe ACL introduced a national product

safety regime--a nationally consistent

approach to safety standards related to

safety bans, product recalls, reporting and

notification requirements. In particular,

there is a new mandatory reporting

requirement. Under this requirement,

businesses must notify the ACCC within

two days of becoming aware that a

product they have supplied has caused

or may have caused, serious injury, illness

or death.

The ACL also introduced a number of

new powers which the ACCC and other

consumer protection agencies can use

when investigating conduct which may

breach the ACL.These powers include

substantiation, infringement and public

warning notices.

The ACCC can now seek civil

pecuniary – or financial – penalties of up

to $1.1 million for corporations and

$220,000 for businesses and individuals

found to have breached certain provisions

of the ACL. A court can now also, on

application by the ACCC, make an order

disqualifying a person from managing

corporations for a given period if the

court is satisfied that person has

contravened or attempted to contravene

the ACL and that the disqualification is

justified.

While the ACL introduces some new

provisions, it is important to remember

that the majority of the existing provisions

in the Trade Practices Act are included in

the ACL and the Competition and

Consumer Act. It is also important to

note that outside of the ACL there may

be other applicable laws you must

adhere to, including any specific state-

based laws, association rules or codes of

conduct.

WANTTO LEARN MORE?The ACCC, ASIC and state and territory

consumer protection agencies have

prepared national guidance on each of

the key areas of the ACL — unfair contract

terms, sales practices, consumer

guarantees, product safety, avoiding unfair

business practices and compliance and

enforcement.These guides, along with

shorter, overview publications prepared by

the ACCC, are available from the ACCC

website: www.accc.gov.au/acl

The ACCC has also produced an

online education module for businesses

to use to help them understand the new

consumer guarantees and also to train

their staff.This online education module

can be viewed at

www.accc.gov.au/consumerguarantees

A national website

www.consumerlaw.gov.au provides a

large amount of information for

businesses to ensure they are aware and

understand their rights and obligations

under the new consumer laws.

The ACCC also sends periodical

updates about trade practices issues in

the small business sector through its

Small Business Information Network.To

receive this free service, please email

‘SUBSCRIBE’ (in the subject field) to

[email protected] along

with your details.

The ACCC also operates a Small

Business Helpline — 1300 302 021 —

which can provide guidance on your

rights and obligations under the Trade

Practices Act now renamed to the

Competition and Consumer Act — and

the ACL.



Importantly for businesses, the consumer guarantees make it clear thatthey are only obligated to provide a remedy when the business has failedto comply with the guarantees. If a consumer has not explained whatthey need from the service, changed their mind or caused the problem,consumer guarantees do not require a business to provide a remedy.



Australian SecurityMedal of Valour (ASMV)The very first Australian Security Medalof Valour was awarded posthumouslyto Security Officer Gary Allibon andreceived by his wife, Monica.

In 2010, Gary was part of a cashescort team in Sydney when armedoffenders struck and shot him in thechest with a .45 Magnum firearm.Theoffenders stole Gary’s firearm and fled,leaving him to die at the scene.

Gary worked in security for almost12 years and was highly respected byhis peers and managers, whodescribed him as an exemplary officerand an excellent role model.

Gary had been involved in aprevious robbery in 2007, and when hiswife implored him to find other work,he chose not to, telling her:“This is

what I do.”Monica says Gary loved his work

and was proud to be a security officer,but most of all he loved the people heworked with and the customers heinteracted with on a daily basis.

Ruth Culbert, was on duty at QantasSydney Domestic Terminal when amotorcycle gang member, AnthonyZarvas, was bludgeoned to death.

One of the first to attend, withpolice yet to arrive, and despiteknowing the assailants may have stillin the vicinity, Culbert rendered first aidto the victim in what can only bedescribed as appalling conditions; thevictims head, face and hair wascovered in blood, he was bleedingfrom both ears and the nose.

After the ambulance arrived, Culberttook the distressed brother of the

dead man away to pacify him. Shortlyafter that, she responded to comfort ayoung Qantas woman who had beenknocked down in the car park by thefleeing assailants.

No amount of training could haveprepared Culbert for what she was tobe put through on that fatal afternoon.Her strength of character, courageand resolve displayed on thatafternoon must surely place her actingin a manner well above and beyondwhat would normally be accepted asthe call of duty.

Cheryl Griffith, working as asecurity officer at the ToowoombaMagistrates Court, intervened in afight between a man and a woman inthe busy public area of the court.

As she attempted to separate themanother male started to punch and

The Federal Attorney-General, Mr Robert McClelland, presentedeight Australian Security Medals at this yearÕs inaugural AustralianSecurity Medals Foundation Inc. (ASMF) awards night held at theSydney Town Hall on the 19th February 2011.

AASSMMVV

SECURITYHEROESHONOUREDPhotos John C. Garofalo

>continued page 37


kick the man in the head and chestwhilst the victim was on the ground.

Fearing for the life of the victim,based on the level of violence and theprior history of the combatants, Griffith,shielded the victim with her own body,in the process receiving kicks andblows to her ribs, head and back.

The position of their bodiesprevented the security office door beingfrom opening, slowing assistance.Theassailants continued kicking the victimand Griffith, and tried to pull the victimaway by his hair and in doing so pulleda clump out. By now, Griffith wascovered in the victim’s blood and twomore males joined the fray, kicking andpunching, with one of them stompingon the head of the victim.

With a complete disregard for her

own safety and the continuingassaults on herself, Griffith continuedto shield the victim until she could pullhim to a place of safety. Without herintervention the victim may well havebeen killed.

In a Sydney western suburbsShopping Centre, an argument over aparking space resulted in a frenziedknife attack by two men on another in apublic and highly visible area of thecentre.

Security Officer Tarik Khammashintervened immediately with littleregard to his own safety, placinghimself between the victim and thetwo male attackers shielding the victimwith his own body preventing anyfurther injuries.

As a result of Khammash quickactions and subsequent reports, policearrested and charged the two attackers.

Shoppers alerted Security OfficerBen Williams patrolling a SydneyNorthern Suburbs Shopping Centre ofa robbery at a centre shop by a malearmed with a knife.

Williams saw the offender and — notwanting to scare the offender intothreatening harm to others — followedhim while radioing for support andpolice attendance.

As Williams closed in on theoffender the offender brandished aknife towards Williams, threatened tostab him.

The offender continued to flee withWilliams following, by now joined byother security officers.The officerscornered the offender in an area ofroadway. As they did so, the offenderapproached a vehicle that had stopped

nearby, pointed the knife at the driverand ordered him out of the car.

As the offender attempted to getinto the car to flee,Williams — withoutfearing for his safety — disarmed theoffender and, as a result, he and hisfellow officers were able to subdueand arrest the offender.

Australian Security Medal (ASM)Jason Brown, National SecurityDirector,Thales (Australia), wasrecognised for his contribution to thesecurity profession and the widercommunity throughout his career.Brown, a driving force behind theAustralasian Council of SecurityProfessionals, as well as the newlyformed Security Industry Registry, hasworked tirelessly for furtheringprofessionalism in the sector,committing not only his time but also

his personal and professionalresources to that end.

Mike Rothery, First AssistantSecretary, Federal Attorney-General’sNational Security Resilience PolicyDivision, was recognised for his publicservice and as an excellent role modelin security policy formulation. Rotheryin his role in implementing Federalnational security policy in respect ofcritical infrastructure, including cybersecurity, has been instrumental inpromoting co-operation betweengovernment and private enterprise inensuring the security of the nation.

In the face of personal danger,Toufik Alameddine stopped years ofviolence and brought safety tothousands of people using a WesternSydney bus interchange.

The area was renowned forviolence and intimidation with seriousassaults and even murders occurring,with all prior attempts to stop theviolence and intimidation beingunsuccessful, including efforts by thepolice, the rail authorities, localcommunity, youth groups, schoolsand local businesses.

Alameddine took on the role tomanage the youth at the Exchangeand quickly rid the area of the drugdealers and the gang members,bringing order and safety for all theschool children, local businesses andgeneral public, and in doing so,demonstrated the best that securitycan and should be.

To nominate for next year’sAustralian Security Medals visit:www.australiansecuritymedal.com.


AASSMMVV

Ben Williams Jason Brown Mike Rothery Tarik Khammash Toufik Alameddine Cheryl Griffith Monica Alibon Ruth Culbert


CORPORATE MEMBERSB.H. Corporation Pty Ltd

Direct Approach Security Pty Ltd

Fleurieu Security Systems

Gary Cahill Data and Electrical

Gatecrash Security

Huggy Bear Security

Kim Building Trades

Marvelley Pty Ltd

Multiguard Security & Fire Pty Ltd

QBuild – State Government Security

Rank Security Pty Ltd

RB Security Pty Ltd

RB Static Security Pty Ltd

Sunstate Electronic Security ServicesThe Anglesea Complex Pty Ltd t/a National TransportInstitute of Australia

UTC Fire & Security Australia Pty Ltd

Vacu – Maid Sales Pty Ltd

WA Protection Services Pty Ltd

PROVISIONAL CORPORATE MEMBERSA4S Protective Services Pty Ltd

Almaas Security and Protective Services Pty Ltd

Armcor

Armed Security

Back2Base Services Pty Ltd

BAN Security Pty Ltd

Club 269 Pty Ltd

Digital Integrated Security Systems

Eagle Security Services Pty Ltd

Elaren Security Services

Gamble Investigations International Pty Ltd

Guardsplus Security Pty Limited

Intelligent Security Solutions

Isherwood Protective Services Pty Ltd

KC Security Services Pty Ltd

Lockyer Communications Pty Ltd

McBrides Loss Prevention Services

Metro Site Services Pty Limited

MGM Security Pty Ltd

Mohamed Muslemani

P.R.E. Security Pty Ltd

Security Code Pty Ltd

Solid Security

South Pacific Security and Protection Group Pty Ltd

Sure Group Australia Pty Ltd

Tanner Security Installations Pty Ltd

Tate Group Enterprises Pty Ltd

Wicked Creations

Zolon Computers

ASSOCIATE MEMBERSBME Electrical Pty Ltd T/A Laser Electrical

Waverley College

Think Security,THINK ASIALAs Australia’s peak national security body, ASIAL is dedicated

to supporting members, promoting standards and

safeguarding public interests. Whatever your size or activity,

ASIAL has specialist access to services, support, information

and representation to help your business prosper.

To become a member of the peak national security association

visit www.asial.com.au/apply or phone 1300 1ASIAL.

AASSIIAALL NNEEWW MMEEMMBBEERRSS

WELCOME TO OURNEW MEMBERSASIAL is pleased to welcome the following new members whojoined the Association during January and February 2011:



corporate design: ©2010 www.webfx2.com.au

The peak body for security professionals

FREEEMPLOYEE

RELATIONSADVICE AND ASSISTANCE

IS JUST A PHONE CALL AWAY

As Australia’s workplace undergoes a period of significant change,

keeping up with the latest and most relevant information to manage

your day-to-day employee relations issues can be challenging.

As the only national employer association exclusively

representing the private security industry, ASIAL is able to provide

its members with FREE over-the-phone specialist industrial

relations advice, and where required representation and advocacy.

WHETHER YOU ARE SEEKING:

• ADVICE with underpayment of wage claims, Fair Work

Ombudsman matters, development of enterprise bargaining

agreements, in house training and development;

or

• REPRESENTATION in disputes before industrial tribunals,

Federal Magistrates Courts and in unfair/unlawful dismissal

proceedings.

Professional advice and assistance is just a phone call away.

With over 35 years HR and IR experience, ASIAL’s employee

relations providers know and understand the issues you face as an

employer operating in the security industry.

Before making your next employee relations decision, contact

Chris Delaney on 1300 1ASIAL or email: [email protected]


SECURITY INDUSTRYLEADERSHIP PROGRAM 2011

To address this need, ASIAL hasestablished the Security Industry LeadershipProgram 2011.

Designed specifically for managers andbusiness owners in the security industry, theprogram will focus on developing the skills ofthe industry’s future leaders. Featuring anexceptional teaching faculty, the three-dayprogram will provide a practical and interactiveinsight into the key factors to successfullymanaging and growing a security industry.

The program will focus on developingpractical skills that you can apply at apersonal, business and national industry level.These include an understanding of how to: g communicate effectivelyg develop high performance teamsg drive change g brand and differentiate the product or

service you offerg manage conflict g identify the key elements that underpins

the financial health of your business g use key principles of financial

management to make effective businessdecisionsYou will also be exposed to the diversity of

the security industry and some of the issuesfacing the industry.

The strategic goals of the program are to

strengthen succession management and toprovide practical learning opportunities forfuture leaders in the industry.

Who should participate?The program has been tailored to meet theneeds of managers in medium-largesecurity organisations. If you have a passionfor the security industry and want to make adifference, then this program is for you.Participants will be drawn from all sectors ofthe sector, regardless of your length of timeand experience in the industry.

ASIAL is committed to building thecapacity of the people in our industry andhelping them make a real difference.

As a participant on the program you willbenefit from a tailored and highly interactivelearning environment that will:g Inspire you to become an effective leader

and make a positive difference to bothyour business and the security industry asa whole.

g Provide you with practical leadershipknowledge and skills.

g Help you reach your goals and aspirationsas a manager and leader.

g Enable you to share ideas, develop newskills and gain new experiences to helpgrow your potential as a leader.

Day 1: STRATEGY & MARKETINGSummary: Strategy and marketing will lookat the skills needed to position yourselfsuccessfully in a changing environment byunderstanding and satisfying the current andfuture needs of your customers against acomplex competitive environment.

Day 2: FINANCE FOR MANAGERSSummary: Finance is the lifeblood of anybusiness. An understanding of cashflow andthe financial levers behind it is central to allmanagers success. This session will explorethe key elements of finance, giving participantsa series of tools to understand the financialhealth of their business.

Day 3: LEADING AND MANAGING PEOPLESummary: The ability to lead and managepeople effectively is a key skill for all managersand an important predictor for a successfulmanagerial career. This session will look atcore techniques for effectively managing andleading people and give participants theopportunity to practice their skills via a rangeof interactive and challenging activities.Participants will have the opportunity to leadand manage each other during the activitiesand get feedback on their performance fromtheir peers as well as the session leader.

For more information and course brochure visit www.asial.com.au/2011SecurityIndustryLeadershipProgram or email: [email protected]

The private security industry is a dynamic and rapidly growing sector of the Australianeconomy. With annual revenues of about $6 billion and over 150,000 employees thesecurity industry is constantly evolving and growing. As it grows, one of the key challengesfacing the industry is attracting and developing its future leaders.

17-19 May 2011, Sydney | 11-13 October 2011, Melbourne


Under the FairWork Act 2009 (the Act),employers, and others, cannot takeadverse action against persons becausethey have a workplace right, becausethey have or have not exercised theright, or because they intend to or (notto) exercise such a right.

An employee now has a right tomake a complaint in relation to his orher employment without fear ofadverse action.

This means that any employee whohas, and exercises, a right ofcomplaint can claim remedies forbreach of a workplace right if theemployer has taken adverse actionbecause the employee made thecomplaint or grievance.

WHATIS ADVERSE ACTION?Adverse action can be action taken byan employer against an employee ifan employer:• dismisses or threatens to dismiss

the employee;• injures the employee in his/her

employment;• prejudicially alters the employee's

position; or• discriminates between the

employee and the employer's otheremployees.

Adverse action can also includeaction against a prospectiveemployee.

WHATIS ADVERSE ACTIONAGAINSTA PROSPECTIVEEMPLOYEE?Adverse action is taken by aprospective employer against aprospective employee if theprospective employer:• refuses to employ the prospective

employee; or• discriminates against the

prospective employee in the termsor conditions on which theprospective employer offers toemploy the prospective employee.

WHATIS A WORKPLACE RIGHT?A person is considered to have aworkplace right under Section 341(1)of the Act if they:Have an entitlement, role orresponsibility;• The entitlement, role or

responsibility must be the subjectof a workplace law.

• For example – an entitlement tomaternity leave or a role as unionrepresentative.

Are able to be involved in a process

or proceeding; or• For example – taking protected

industrial action, making anenterprise agreement or agreeingto cash out paid annual leave.

Are capable of making an inquiry orcomplaint about their employment.• This includes making a complaint to

a person or body if that person orbody has the ability to enforce orseek compliance on workplace laws,for example the FairWorkOmbudsman.

SOME EXAMPLESAn employee questions their rate ofpay with the employer. After theinquiry the employee’s hours arechanged.The employee believes thechange is related to their inquiry.Theemployee can make a claim underthis provision for intervention fromFWA or the court.The employer wouldhave to positively prove the changewas not because of the inquiry toprevent intervention, such as an orderto change the hours back or a fine.

A shift worker refuses to work on apublic and is dismissed.Theemployee claims that under theNational Employment Standards theyhave a right to refuse.The employer


INDUSTRIAL ReLATIONS

ADVERSE ACTION CLAIMS – EMPLOYERSNEED TO TAKE CAREBy Chris Delaney*

continued page 43 >


Employers must prove to the court on the balance ofprobabilities that the reason that adverse action was taken wasnot due to the existence of a workplace right. This is significantbecause it is a reversal of the normal burden of proof.




Note:The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this

information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to

an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing [email protected]

argues that the right is limited andthey have a right to expect theemployee to work and by refusing todo so the business is damaged.Thematter would be treated as anadverse action claim, may be heardby a Federal Court and could result inuncapped damages awarded to theemployee, or reinstatement.

Essentially this means that if anemployee can prove an adverse actionhas occurred the proof then falls onthe employer to show that the adverseaction was not as a result of theworkers exercising a workplace right.It will not matter that there are anumber of reasons for the adverseaction – if one of the reasons was aprohibited one then the employee maybe awarded damages.

REMEDIES AVAILABLETO EMPLOYEESIf the breach involves the terminationof an employee, a conference must beheld between the parties in Fair WorkAustralia (FWA). Failing a resolution atthis conference, FWA will issue acertificate allowing the dispute toproceed to the relevant court. Civilremedies are available for a breach ofthese provisions, which would besought by filing a claim in either theFederal Court or the FederalMagistrates Court.

The Act allows a person to seek an

injunction preventing the other partyfrom taking the adverse action.

Employers must prove to the courton the balance of probabilities that thereason that adverse action was takenwas not due to the existence of aworkplace right.This is significantbecause it is a reversal of the normalburden of proof.

Courts have the power to awardcompensation, reinstatement ofemployment and impose a pecuniarypenalty on the offending party. In thecase of an individual the penalty canbe up to $6,000 and for a companyup to $33,000 per offence.

EMPLOYERS NEED TO TAKE CAREExercise caution in disciplinarymatters, transfers, demotions, changesin conditions of employment anddismissals to ensure that these areexecuted fairly and in accordance withproper process and not as a reactionto an employee exercising aworkplace or right.

Adverse action claims areincreasing and employers risk theseclaims as an alternative to unfairdismissal claims (where thecompensation is capped) ordiscrimination claims.

We recommend that employers takethe following steps to ensure that theyare ready for such claims:• educate managers and supervisors

to understand the generalprotection provisions and theirimplications in the workplace

• make sure decisions are clear andfair and not for some other reasonrelated to the employee'sworkplace rights or industrialactivities

• have proper procedures formanaging complaints, documentingand storing information ondisciplinary action and changes toemployee conditions - becauseadverse action claims that are notin relation to termination ofemployment can be commencedwithin six years of the event

• establish a system to recognize thewarning signs, so that grievancescan be effectively dealt with andresolved internally

Regardless of these laws, employersshould act on disciplinary matters in agenuine way using appropriateprocedures where it is necessary tocorrect performance or conduct issuesin the workplace.

If unsure about how to proceed,members should call ASIAL or theirpreferred provider for professionaladvice and assistance.

ASIAL can assist you with trainingand advice on possible adverse actionclaims and to assist you to identifyand manage your risks.

INDUSTRIAL ReLATIONS

If the breach involves the termination of an employee a conferencemust be held between the parties in Fair Work Australia (FWA).Failing a resolution at this conference, FWA will issue a certificateallowing the dispute to proceed to the relevant court.



ADT Security NSW 359 A1 30 Jun 2011

Allcare Monitoring Services WA 334 A2 28 Feb 2012

ARM Security WA 360 A1 10 Mar 2013

ART Security VIC 356 A1 30 Oct 2012

Central Monitoring Services NSW 343 B1 21 Mar 2012

Commonwealth Bank of Australia NSW 354 A1 24 Sep 2012

Energize Australia VIC 361 C2 16 Jun 2012

Golden Electronics TAS 355 A1 17 Oct 2012

Grade One Monitoring NSW 333 A1 13 Feb 2012

Grid Security Services NSW 336 A1 18 Mar 2012

IAG (operating with IAG Data Centre) NSW 329 C1 27 Nov 2011

Instant Security Alarms QLD 320 A1 09 Jun 2011

ISS Security Services (Manpower Response) NSW 335 C3 30 Nov 2011

Linfox Armaguard VIC 346 A1 08 Aug 2012

Mekina Technologies TAS 349 A1 16 Aug 2012

NSS Group NSW 341 A1 07 May 2012

Onwatch NSW 357 B1 31 Dec 2011

Paul-Tec Australia NSW 342 A2 13 May 2012

Protection Pacific Security VIC 348 C2 31 July 2012

RAA Security Services SA 358 A1 12 Dec 2012

Secom Australia NSW 327 A1 14 Dec 2011

Sectrol Security VIC 322 B2 02 Jul 2011

Securemonitoring VIC 328 A1 23 Nov 2011

Security Alarm Monitoring Service SA 344 A1 18 Jun 2012

Signature Security NSW 352 A1 03 Oct 2012

Signature Security WA 353 A1 30 Jun 2011

SMC (Chubb) QLD 330 A1 07 Dec 2011

SMC (Chubb) VIC 332 A1 16 Dec 2011

SNP Security (Newcastle) NSW 321 A1 17 Aug 2011

SNP Security (Sydney) NSW 347 A1 13 Aug 2012

Spectus WA 325 A1 02 Sep 2011

State Govt Protective Security Service QLD 340 C1 22 May 2012

Summerland Security Services NSW 331 C2 30 Nov 2011

Westpac Banking Corporation NSW 338 A1 19 Mar 2012

Woolworths Limited NSW 351 C1 04 Nov 2012

Company (short form name) State Cert. No. Grade Expires

ASIAL Certified Security Monitoring Centres*Current as at: 1 April 2011

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded forcompliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listedcompanies which may change the nature of their operations subsequent to Certification.


HHOOTT PPRROODDUUCCTTSS

Network Video Management Systemn Pacific Communications > (03) 9676 0222n Email > [email protected] Web > www.pacom.com.au

UniGuard Online Portaln Uniguard Patrol Management > NSW – 1300 1333 66n Email > [email protected] Web > www.uniguard.com.au

Fully automate your business with the newly released UniGuard Online Portal,a giant leap forward in specialized software design by your friends atValuTronics means more savings and the better utilization of your company’stime and resources. UniGuard Online Portal revolutionizes the industry byallowing you to automatically send reports to your clients. UniGuard will checkreports for you, if it finds missed visits, it will hold the report for you to viewbefore sending out.You can also provide your customers with a unique loginand password onto your site which can be white-labeled to your company’scustom look and enable them to generate reports from and monitor their owndata from anywhere in the world.

Concept 4000LX by Inner Rangen Central Security Distribution > (02) 8014 2600n Email > [email protected] Web > www.centralsd.com.au | Inner Range > www.innerrange.com


Inner Range has announced the release of the new Concept 4000 LX controller.The Concept 4000 LX is an entry-level Concept Control Module offering

integrated Alarm and Access Control at a very competitive price. With 100users, 16 Areas and 16 Zone inputs on-board, the Concept 4000LX isexpandable to 96 physical zones, 32 wireless zones and 8 Doors, it makes anideal replacement or upgrade from the recently discontinued Concept 2000.

The LX Control Module features a fixed configuration and is ready to supportthe addition of a wide range of Inner Range’s Concept 4000 LAN Modules, suchas LCD Terminals, Card Reader/Door Modules, Universal Expanders aTouchscreen and an RF Expander.

For more information contact Central Security Distribution or Inner RangeMelbourne.

Latitude NVMS V6.1 is a fully scalable enterprise-level multimedia managementsystem.This advanced network-based system architecture enables simultaneousmonitoring of video and audio, live and recorded, from multiple stations.New features include:Web Publishing • Background Export • SNMP Traps • Web based access for Quick •Control Centre • Advanced Alarm Management Features • New Map Builder featuresand improvements • More flexible and granular administrative and user improvements• Additional third party integration models available including Forcefield.

This award winning application now has integrated mobile and iPad applicationsallowing for real-time video monitoring and recording on-the-go, allowing users tomonitor multiple cameras at one time, change the viewing pattern with a touch ofthe finger, control PTZ cameras and start-stop recording.

NEW!

NEW!



Platinum in Real Time D1n Pacific Communications > (03) 9676 0222n Email > [email protected] Web > www.pacom.com.au


The MITT Hands Free AdamsMetal Detectorn ValuTronics Pty Ltd > NSW – 1300 1333 66n Email > [email protected] Web > www.valutronics.com.au

Tag-Board Module: For Insight Professionaln Central Security Distribution > (02) 8014 2600n Email > [email protected] Web > www.centralsd.com.au | Inner Range > www.innerrange.com

The Tag Board module for Insight Professional provides a real time display ofuser locations and is designed to help you locate and monitor personnel in andaround your facility. It can tell you who is in a particular area, or which area aparticular person is in.The Tag Board display is fully configurable, operators cantailor the layout as required to ensure information is grouped filtered andpresented to suit site specific requirements. Multiple layouts can be createdand selected as required.

Use it to locate onsite visitors or contractors or keep track of your personnelin high risk areas, regardless of your requirement Tag Board lets you knowwhere your people are with just a simple glance at its live real-time display.

For more information contact Central Security Distribution or Inner RangeMelbourne.

The MITT hands free Adams Metal Detectors have become a serious choice forprofessionals involved in the pat down search of personnel. The operator candetect standard weapons (small knives, guns etc) yet The MITT has extrasensitivity to detect metal objects as small as a book staple, or even smaller.TheMITT is ergonomic and comfortable enough to be worn continuously throughouta shift and is a flexible fit. Due to the unit’s hands free operation and covertabilities (silent vibrating alarm), The Mitt makes screening simple, fast, safe andmore efficient. With the special flexible search head, operators can bend theirhands or clench a fist comfortably while using The MITT, leaving hands and fingerscompletely free to simultaneously perform other tasks.

The latest Pacom DVR to hit the market is the new H.264 DVR, the PDRH-16-Platinum-HD.

The PDRH-16-Platinum-HD DVR is one of the most powerful digital videorecorders in the security market, capable of simultaneously recording at 400ips atD1 resolution with Real Time recording @ D1 on all Channels.

The exceptional performance, combined with a proprietary data bank system,makes the PDRH-16-Platinum-HD DVR the best option for high-end securityapplications.

Up to 5 monitors can be connected simultaneously. 2 Primary monitors providelive and playback images in Full HD resolution and 2 secondary monitors can beused as dual monitors to display different live images from primary monitors. Inaddition 1 spot monitor can be connected to PDRH-16-Platinum-HD DVR.



Security Commander™ has arrivedn Direct Alarm Supplies > (02) 9717 5222n Email > [email protected] Web > www.das.com.au

ACTi TCM-3011 IP Wide Dynamic Cameran Central Security Distribution > (02) 8014 2600n Email > [email protected] Web > www.centralsd.com.au

ACTi’s Versatile IP Dome: Like a Swiss-Army Camera for IP SurveillanceSystems, ACTi’s TCM-3011 boasts an impressive array of features making it theideal indoor IP dome camera. High glare or low light conditions are no trouble thisWide Dynamic camera supported by LED illumination with mechanical IR cut filter.

Stream your image in H.264, MPEG-4 or MJPEG compressions with Dualstreaming up to 30fps at 640 x 480 resolution.

With a choice from 7 alarm response actions, (including email verification,command other devices and upload video), the on board Video Motion detectionand digital input become powerful and versatile features.

As our daily life is increasingly demanding higher tech solutions, Acti’s TCM-3011 provides security integrators with an intelligent and versatile option with thefeature set to enhance any installation.

ACTi 1.3MP CCD IP Dome Cameran Central Security Distribution > (02) 8014 2600n Email > [email protected] Web > www.centralsd.com.au


ACTi's unique CCD Megapixel Cameras deliver industry-leading low lightperformance! Traditionally, CMOS-based megapixel cameras have deliveredpoorer low light performance than analogue CCD-based cameras. ACTi bringthe low light performance of CCD technology into its Megapixel range with thisnewest release.

Empowered by ACTi's extensive technological innovations in thedevelopment of JPEG/MPEG-4/H.264 format, ACTi's worldwide partners andcustomers enjoy best-quality video performances from VGA up to Megapixelresolution at minimum bandwidth.

Features: CCD for Low Light Imagery, 1.3 Megapixel, Day/Night, IRIllumination, Outdoor Housing, 3-9mm Lens, 12VDC or POE.

The most powerful Windows management software for Challenger™ is nowavailable from Direct Alarm Supplies. Security Commander is a highly-scalablemulti-site application that can support up to 128 Challenger panels, over 6,000intelligent doors and 32,000 alarm points.

One of Security Commander’s standout features is its client-server architecture,capable of allowing up to 10 operator workstations to manage the systemsimultaneously. Multi-site partitioning further enhances Security Commander’sability to manage geographically dispersed sites over an IP network or multipletenant offices in the same building.

Security Commander is compatible with Windows 7 and is intelligently based ona SQL database, ideal for easy access to raw data for powerful databasereplication, information exchange and custom reporting. An XML-based APIadditionally allows integration to thirdparty HR or payroll systems.

NEW!

NEW!


AS

IAL

©20

11w

ww

.web

fx2.

com

.au

Would you like some further information or assistance? Email [email protected] complete the information below and fax to 02 8425 4343.

Company name:

Contact name: Position:

Phone: Email: Your mark of distinction

1VISIT:www.asial.com.auand login to theMember area.

Just four easy steps to get your ASIAL web page up and running!

STEP 2STEP 3STEP 4STEP

SELECT theMember ProfileLink and Click

Register your interest today!

Create webpageCreate webpage

Follow theprompts to beginpopulating yourweb page.

When you areready for the pageto be published, hit

SubmitSubmit

FREEHELP CONSUMERS FIND YOUR BUSINESS!

ASIAL MEMBERWEB PAGE

The ASIAL website attracts 10,000 visitors a month, with themost popular page being the ‘Find a Security Provider’ Search.

ASIAL members can now create and manage a FREE web page on theASIAL website to complement their existing ASIAL member search listing.· Receive a dedicated URL that can appear on external search engine listings

· Upload images and a description of the products and/or services offered

· Choose from two templates and four colours to complement your promotional material

No experience required!


ASIAL NATIONALCALENDAR OF EVENTS 2011

To register online www.asial.com.au/eventscourses or email [email protected]

MAY2011 Industry Awards for Excellence4 May 2011, Crown, Melbourne7pm – 10.30pmSingle ticket: $165 / Table of 10: $1,650Security Industry Leadership Program 17 – 19 May 2011, SydneyASIAL Member: $1,595 / Non-member: $1,995NSW industry briefing25 May 2011, Stamford Grand North Ryde, Sydney7am (for a 7.30am start) – 9amASIAL Member: $44 / Non-member: $54

AUGUSTSecurity 2011 Conference 24 – 25 August 2011, Sydney Convention& Exhibition Centre, Darling Harbour for more information email [email protected] orvisit www.asial.com.au

Security 2011 Exhibition24 – 26 August 2011, Sydney Convention& Exhibition Centre, Darling Harbourwww.securityexpo.com.au

Security 2011 Cocktail Reception24 August 2011, Sydneyfor more information email [email protected] orvisit www.asial.com.au

Security 2011 Gala Dinner25 August 2011, Doltone House,Jones Bay Wharf, Pyrmontfor more information email [email protected] orvisit www.asial.com.au

JUNESA industry briefing16 June 2011, Sebel Playford, Adelaide7am (for a 7.30am start) – 9amASIAL Member: $39 / Non-member: $49

JULYWA Industry briefing8th July 2011, Hotel Northbridge, Perth7am (for a 7.30am start) – 9amASIAL Member: $39 /Non-member: $49ACT Industry briefing12 July 2011, Clifton Suites, Northbourne, Canberra7am (for a 7.30am start) – 9amASIAL Member: $48 / Non-member: $38QLD industry briefing13 July 2011, Victoria Park Function Centre, Brisbane7am (for a 7.30am start) – 9amASIAL Member: $39 / Non-member: $49TAS industry briefing14 July 2011, Hobart Function & Conference Centre,Hobart7am (for a 7.30am start) – 9amASIAL Member: $39 / Non-member: $49VIC industry briefing22 July 2011, Batmans Hill on Collins, Melbourne7am (for a 7.30am start) – 9amASIAL Member: $44 / Non-member: $54


®

An entirely new range of Australian designed & manufactured security power productsspeci�cally designed to conserve precious resources - both manufacturing and operational

®

EcoRange_Security Insider_AprMay2011.indd 1 17/03/2011 3:23:24 PM


security insider april/may 2011

Documents

security insider aprmay

security professionalssecur

security licensing

sa security industry

advertisingsecurity

alexandria nsw phone

industry leading design

new south walesunit