see 220114
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labode
transformationpublique
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starting from practices !re-interrogating problems !system innovation !doing with !user expertise !craft !doing for better understanding !prototypes, simulations, tests
satisfying needs !
solving problems !
Innovation in silos !
doing for !
expertise of experts !
excellence !
understanding before doing !
reports, surveys
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2009 : Résidences
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« New practices in future libraries », Région Auvergne
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Week 1 : Observing, listening, understanding, re-interrogating
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Week 2 Co-cdesigning, testing, prototyping
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Week 3 : Documenting, building scenarios, strategy, empowering
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« Sustainable procurement », Région Rhônes Alpes
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« My work as an elected official », Région Nord-Pas de Calais
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« Public services in my neighborhood », Minister of reform
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!
+ a flexible intervention set, fit for
(nearly) all kind of project !
a collection of cases that builds strategic visions for local/regional/national top-managers
- strong side effects when
nothing happens afterwards !
no time to empower people with social innovation & service design capacity
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2011 : La Transfo
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Building « in-house » design and social innovation labs
!Crossdisciplinary teams embedded
during 10 weeks !
Group of 10 to 15 civil servants empowered with social and design skills
!Running real projects
and co-creating their own lab
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the future of social design in the public sector ?
!!
paradoxal injunction : more needs but less money
!need to change our vision
on the public sector !
need for more humility, results oriented, multidisciplinarity, commitment, in-house design
!need for alternative business models