INSIDE THIS ISSUE My View 2

Operationally Speaking 2

The Bottom Line 3

NH/ME News 4

Empire State News 4

SNY Round Up 4

CNY Crunch 5

ENY News 5

Insight Into Aaron’s 6

Northstar News 6

In This Corner 7

Boston Banter 7

Rochester Recap 8

Central Mass News 8

Buffalo News 8

KY/IN Recap 9

Maine Moose News 10

Kentuckiana Chronicle 10

Coastal Flow News 11 Associate Spotlight 12

Lucky Dog a Hit at Dunkirk, NY Relay for Life Event!

SEI/Aaron’s • A Faster Company Issue 176, June 2014

CONTACT US! Atlanta Store Support

3108 Piedmont Rd Ste 202 Atlanta, GA 30305

404-495-9707

Operational Support Office 100 Prestige Park Rd E. Hartford, CT 06108

860-290-6670 contactus@seiaarons.com

My View By Charles Smithgall Chairman & CEO

Dave Edwards, Chas, and I recently attended the APRO (Association of Pro-gressive Rental Organiza-

tions) Annual Meeting in Indianapolis, IN. One of the featured speakers was Dr. Woody Woodward, an executive coach, consultant, and author from Human Capi-tal Integrated. Dr. Woody stated that eighteen percent of managers are great and twenty percent are okay; that means

business is results-orientation. Measuring yourself, and deriving self esteem from your numbers, is a consistent trait that our top performers have. One of the opportuni-ties that I think we possess as an organiza-tion is to publish more rankings. We have a little over one hundred stores as a part of the SEI/Aaron’s system. Ranking our stores from 1 to 106 gives a manager, and our as-sociates, a pretty good idea of how they are performing. Logically, if you are in the top twenty in a category, you are performing better than eighty percent of the stores in our company. Conversely, if you are in the bottom twenty, there are over eighty stores that are performing better. I know how competitive our team is. I know nobody wants to be at the bottom of any list. I hope all of you have noticed that we have pub-lished more rankings over the past four or five weeks. We are just getting started in how we are going to measure and rank about everything that matters to us in this

By Dave Edwards President & COO May illustrated how small the margin is between growing and losing during the course of a month. As an organiza-tion, SEI/Aaron’s lost $31,000

in GAP and 187 customers. An additional two customer deliveries per store would have resulted in SEI/Aaron’s being posi-tive last month. That equates to an extra delivery every two weeks. I am sure all of you would agree that we could have found a way to deliver one extra customer during a fourteen-day stretch. As we enter the summer months, focus on taking ad-vantage of every customer opportunity.

From a collected standpoint, May was very strong for SEI/Aaron’s. We collected 104.7% of our potential lease income and that should result in substantial profit for the month. Although we have not added cus-tomers or potential lease income in 2014, our profitability has remained strong as our team has focused on expense controls.

One of the things I like best about the lease-ownership industry is how measurable it is. We get a daily report card that allows us to measure ourselves versus our peer group, SEI/Aaron’s, standard, and the en-tire Aaron’s system. We can constantly evaluate how we are doing based on num-bers. One of the most important talents an individual can have to be successful in our

Operationally Speaking

Issue 175, Page 2

that 62% of managers probably shouldn’t be in the position. That is a dismal record.

We always talk openly at SEI/Aaron’s about hiring and developing “A” players. Dave Edwards says that “A” players have an exponential, not an incremental impact on our business. Dr. Woodward indicated that Bill Gates believed that out of 80,000 Microsoft employees, the entire company was built around twenty. If it’s true in our business that, “you are who your numbers say you are,” (as former COO, Ken Butler, repeatedly said) then it’s not difficult to

business. I am convinced that is what champions want. I am also sure that SEI/Aaron’s is loaded with current and future champions.

The summer months are upon us. Focus on every customer and make their experience as special as you can make it. Make sure that we have new living rooms and bed-room sets in the front of our stores as we always want to put our best foot forward. Continue to focus on output and collected as our definition of winning and until July, Make Each Minute Count.

Congratulations to the F196 Fall River team on capturing the SEI/Aaron’s May store of the Month honors. Left to right are Jeremy Doria, Bill Duarte, Marc De-broisse, Arthur Ruiz, Mario Oquendo Bryan Carlson, Paul Flannery, Cy Medeiros, Dave Edwards and Jason Al-lison. Missing from photo are Fernando Arruda and Ashley Orzeck.

pick out our “A” players. In fact, we rank our general managers at every multi-unit meeting. We know that the team with the best players usually wins. If you want to know how you rank as a general manager at SEI/Aaron’s, first look at profitability. Next, is your store growing in customers, revenue, and GAP? We are in a very trans-parent business. It is very clear how we are performing. We win or lose every day. There is never any doubt about who is win-ning and who is not. We are going to con-tinue to work until we have ALL winners on our team at SEI/Aaron’s.

Issue 176 Page 2

Issue 175, Page 3

Page 3 Issue 176

Store A Store B

Lease Potential $105,263 $105,263

Percent Collected 95% 95%

Lease Income $100,000 $100,000

Secondary Revenues $12,000 12% $12,000 12%

Net Revenue $112,000 $112,000

Available Inventory $100,000 $90,000

Inventory Depreciation $35,840 32.0% $35,424 31.6%

Profitability $12,000 10.70% $12,416 11.1%

Store A Store B

Lease Potential $105,263 $105,263

Percent Collected 95% 97%

Lease Income $100,000 $102,105

Secondary Revenues $12,000 12% $12,253 12%

Net Revenue $112,000 $114,358

Available Inventory $100,000 $100,000

Inventory Depreciation $35,840 32.0% $35,840 31.3%

Profitability $12,000 10.70% $14,252 12.5%

By Robert Barnes Dir. of Northeast Operations One of our primary objec-tives is to maximize the profitability of our stores. With that in mind, looking at

our P&L, we know that our biggest expense is inventory depreciation, both from a raw

dollar, and percentage of net revenue per-spective. As we examine our stores, we have a disparity in the inventory deprecia-tion in many of our stores. Our most profit-able stores have an inventory depreciation of 28% to 29%, while other less profitable stores have Inventory Depreciation at 32% or higher of net revenue. The question many General Managers ask is “What

steps do I take to reduce my inventory depreciation, and improve my profitabil-ity?” In many instances we first look at reducing the amount of inventory we have available in the store as a method to im-proving the inventory depreciation. While this will help, it is not the only step or the most impactful solution. Let’s look at the following example.

Reducing the available inventory by $10,000 does save Store B $416 in invento-ry depreciation expense and improves the inventory depreciation expense percent-age by .4%. This savings and reduction

only will improve profitability by $416. While there is improvement, is there an-other method to make a more impactful improvement ? You will notice in the above example both stores collected 95%.

What would happen if Store B collected 97%, and didn’t reduce their available in-ventory?

Improving percent collected by 2%, Store B improves their inventory depreciation ex-pense by .7%, without changing the availa-ble inventory. A 2% improvement in per-cent collected in this example might seem

like a lot, but is only an increase of $2,358 in lease revenue and secondary revenues. The only changes to expenses in this ex-ample should be a small increase in the royalty fee we pay, an additional $2,252

would flow to the bottom line. This will provide a much greater impact to both in-ventory depreciation percent and profita-bility.

The Bottom Line

SNY Round Up

By David Phillips Regional Manager As you read this summer will have officially begin in the northeast. We may not have the longest summer season, but we do enjoy it. While at

work we follow a simple safety system and with schools wrapping up their year it is im-portant to remind ourselves of these. They are valuable not only at work, but can help you during times with your family.

The Commandments of Safety

ALWAYS think safety first.

NEVER back without a guide.

NEVER lift without a back belt.

NEVER ride without a seat belt.

Follow these closely and enjoy SUMMER 2014!

Empire State News

By Justin Baker GM F479 Binghamton, NY The summer months have sprung upon us in Southern New York. It's time to get back to the basics and start winning

each day. I challenge all the GMs in our dis-trict to challenge their staff to win daily. It all starts with assigning daily goals and fol-lowing up numerous times throughout the day. We must capitalize on every opportuni-ty we get to sell. From the time the customer walks through the door and the time they leave, we must attempt to sell them. Try selling them at the door, at the counter, and once more before they walk out the door. This is a very simple task that I'm sure we can all improve on. With the nice weather upon us, get out there and flyer! Make sure

Issue 176 Page 4

your PTs are out there doing their 5 up and 5 downs.

As far as nonrenewals, its simple. Have the correct conversation with the customer about their due date, ask them how they get paid, update their information at all

contacts, get two complete call throughs done a day and 30 field visits.

Lastly, I would like to recognize Abby Valentine on her promotion to GM in F862 Hornell and Bruce White for his promotion to GM in F861 Ithaca .

Pictured above: Dave Moseman (CAM), Malia Glover (SM), and Justin Baker (GM) ready to make dreams come true!

By Nate Bohacs GM F624 Belmont, NH

Summer has certainly snuck up on us once again and we are heading into the 'dog days' of summer. Here, the Granite

Growth District grew 15 customers and over $1,700 in GAP. Matt Kearns and his team in Concord (F1274) led the way growing 30 cus-tomers and $2,706 in GAP. The performance earned them the crown for Store of the Month for the second consecutive month. They weren't the only store to pile on cus-tomers and GAP! Mike Gosselin and Som-ersworth (F1295) were not far behind as they gained 27 customers and over $4,000 in GAP. The Nonrenewals trophy once again went to Jessica Raiche (GM) and Jason Lee (CAM) in Sanford, ME where they collected 107.67% and had a month-end Nons percent-age of 24.38%. Great job, everyone!

Our new additions to the district include Product Technicians Aaron Todd and Ritchnel Etheard-Oh in Biddeford, ME (F765), along with new SM Scott Haseltine in Manchester, NH (F1095). The youngest addi-tion came from Belmont, NH where MIT Joseph Flowers, and his wife Alexis had their first child, a boy Kai Stone, 9lbs 2 oz.

NH/ME News

Congratulations to Joseph Flowers (F624) and wife Alexis on the birth of their son, Kai Stone Flowers, born on June 1, 2014!

ENY News By Brett Pronti District Manager

The month of May 2014 is officially in the books for SEI/Aaron’s. As spring comes to a close we begin to turn our attention to the

summer months and thoughts of festivals, baseball games, and the beach come to mind. They say that baseball is a game of inches and so too is our business at Aaron's Sales and Lease. The baseball season is a grueling one with 162 games played in a six-month period. Each team has its share of ups and downs, but in the end, the teams that are successful are the ones with the greatest command of the fundamentals.

On offense, teams who score the most runs are the most successful. These runs are often generated by small displays of offense in-cluding hitting singles and doubles and stealing to get into scoring position. Our sales teams at SEI Aaron's operate the same way, generating runs through leads and mar-keting. It is not often that we get the easy home run here at SEI Aaron's. Our sales are accomplished little by little, and those teams that are able to generate sales are our most successful stores at SEI/Aaron’s.

Similarly, even when a team can score plenty of runs they also need good pitching to sup-port them. That is the work of our nons de-

partments. When teams give up too many runs, often caused by letting too many peo-ple on base, they can lose regardless of their scoring output. Nons teams function in the same way, by only allowing a certain portion of our customers to get on base (non re-newed). The more people that get on base (non renewed), the more runs are scored against us. These runs come in the form of charge offs and returns. Allowing too many of these can be toxic to the team.

We look forward to an exciting and growth filled summer here in the Eastern New York

district. Congratulations are in order for Eric Sousa and Kevin French, both of which were promoted to the General Manager posi-tion. Eric spent a year in F585 as a sales man-ager before taking the helm at F584 Geneva, and Kevin was promoted from CAM to Gen-eral Manager of F1236. For the month of May, the team at F586 (Utica, NY) led the way in sales with 141 agreements while F480 (Ticonderoga, NY) led the way in nons, col-lecting an astounding 115.6% while limiting charge offs to .64%. Great job to those teams and remember at Aaron's you OWN IT!

Page 5 Issue 176

Pictured above: The F480 team ready to have some fun and flow some deals! From left to right are: Jason Evens, Melissa Sharrow, Dennis Piper, Theresa Martin, and Cliff Woods.

By Rick Gates District Manager

Store of the month honors once again was close be-tween GM Cameron Stew-art’s team at F377 Syracuse and GM Jason Lane’s team

at F493 Watertown. CAM Brad Halladay and his non-renewal team consisting of CAAs Kevin Mullen and Walter Gates regained the CAM of the month throne for the first time this year after a run lasting almost 18 months. Their results of collecting 116.03% while keeping write offs to 1.5% and raw at 5.80% proved to be too much and pushed Watertown to once again take Store of the month honors. F377 Syracuse was led by SM

CNY Crunch Pictured below: If you know F377’s Camer-on Stewart, it is no surprise he got the first customer of the day involved in the Aaron’s cheer during their Friday morning meeting.

Tony Lopez who repeated as Sales Manag-er of the Month. Tony flowed 8.64% new cus-tomer deliveries while rookie CAM Dave Jordan and MIT Joe Notarian produced the store’s best non-renewal performance in quite some time. They collected 113.23% of their revenue, held write offs to under 1.97% and closed raw at 6.9%. In addition, F377 Syracuse added 19 customers and $4,292 in potential lease income. Rounding out the top performers for CNY was F522 Auburn CSR Patty Ral-ston who won CSR of the month by flowing 33 new customer and 73 agreement deliveries. Great job to all of the top performers.

Issue 175, Page 6

Issue 176 Page 6

By Angelo Martone GM F219 Stratford, CT

The month of May is in the books. By the time you read this article 2014 will be half

gone. It's Halftime. Are you up or down? Time to make your adjustments, and pre-pare to win 2014 over the next six months. Team CT is going to OWN IT in 2014!!!! Speaking about OWN IT, Team F148 owned it in May capturing the District Store of the month honors for the 4th straight time (4 Peat) as well as the CT Sales Trophy for the fourth straight month (4 Peat). Unbelievable!!!! Team F148 was able to grow 37 customers and add $2,831 in GAP. They also collected a district high 107.9 % collected while keep-ing their non-renewals tight. That's what I call balancing the business. This team captained by Mike Hills ( GM) consists of Nick Serafini ( Sales Manager/MIT), Lees Marie Saez (CAM), Steve Murray (MIT), Samuel Burgos (CAA), Dewayne Edwards (CAA), Mio Figueroa (CSR), Rashell Irizarry (CSR), Jessenia Santia-go ( CSR), Juan Torres ( PT), Luis Pa-dilla (PT), Adam Rogers (PT) and Ra-fael Rivera (PT). Great Job Team F148 and keep up the great work. If anyone wants to know how to OWN IT I would suggest calling F148. The CT Non's Tro-

phy was taken away from F219 by Team F263. Team F263 has won this for the sec-ond time this year and finished with 107.3 % collected, 27.0 M/E % and 1.29% write offs. Those are tight non renewals. Great job F263. This team consists of Heyzel Claudio (CAM), Andres Felix (CAA), Lenny Rivers (CAA) and Angel Ruiz (PT) which helps out the non-renewal team 5 hours a week. Keep up the great work F263. Is there anyone that can dethrone

F148 in June or will they continue to OWN IT in 2014? Time will tell.

Pictured below: F219 Stratford enjoying their Store of the Month dinner! From left to right are: Marc Debroisse, John Stavo-la, Dave Edwards, Eric Wells, Hector Santiago, Brandon Medina, Angelo Martone, Vanesa Saez, Tammy Francis and Michelle Garcia.

Northstar News By Dave German GM F1276 Claremont, NH By the time you read this we will probably all have beach-es and Christmas trees up in the stores. Half way through the year is about the time to

look at our goals and see what we need to do in order to hit our goals for the year. I bring this point up because half way through last month, we here at F1276 Claremont, were down 13 customers and over $3.000 in GAP. We had defeat staring us in the face. In order to combat this defi-cit, we decided to have an event later in the month. The team came together and with

Insight Into Aaron’s

everyone’s hard work, we were able to pull out a winning month. My point is never give up or count yourself out. Babe Ruth said, "It's hard to beat a team that never gives up!" That brings us to the champion of the month! This month’s Top Store goes to F601 Bare, VT. The F601 team of GM Will Larkham, CAM Josh Kew, SM Brett Anesh, CAA James Brown, CSR Saman-tha Peavey, Lead PT Rick Babcock and PT David Dube had the highest output for customer and agreement deliveries, 107.9% collected and only .43% in write offs! Way to go, Barre.

Hope everyone had a Happy Father's day! Pictured above: F680’s Ashley Stone and Trisha Alger ready for Whacky Wednesday!

Boston Banter

Issue 175, Page 7

By John Saladin District Manager I want to thank everyone on my team for making Western Mass the District of the month (round) for May.

It was a well fought victory leading SEI/Aaron’s with 8.3% output and 112.12% col-lected.

By the time to read this we will be well on our way to the midway point of 2014.

Executing the program at the highest level during these next few months will tell us a lot about where the year (fight) will end.

Have a great June. Fight on!

Pictured top right: The F116 Springfield team setting up at the downtown Spring-field pancake breakfast. Over 10,000 peo-ple attended! At right: F393 sponsored a local racecar. The driver brought the car to the store’s customer appreciation event, which was a huge hit! Far right: F212 put together a great Moth-er’s Day basket giveaway.

In This Corner

Page 7 Issue 176

By Bryan Hidenfelter GM F974 Hyannis, MA

For the month of May the Boston team managed to gain 21 customers. June is here, closing nonrenewals is

more important than ever to keep it in line through the summer months and be in position for a strong third quarter.

The Boston District Store of the Month for May goes to team F974 Hyannis, MA. Led by GM Bryan Hidenfelter, the team gained 16 customers, $2,538 in GAP, and closed nons at 26.8% with losses at .05%. Congrat-ulations to Deron Jackson CAM, Zack Macdonald SM, Adam McMasters CAA and Jared Powell PT. Our District Sales Trophy AND our District Nons Trophy goes to team F974, Hyannis MA.

Also finishing May strong was team F1096 Dorchester, MA. During a remodel, the team gained $425 in GAP, while closing nons at 31.8%. Wiping the dust out of their eyes, congrats goes to Joe Blake GM, Jamal Moon CAM, Josh Laboy AGM, Cheline Garcia SM, Eddie Cartagena CAA, Ednalor Pipkin CSR and PTs Harry Koah and Neil Harris.

The Boston team would like to welcome Aaron Carter MIT at F1096 Dorchester.

With a contest against DM Jeremy Doria and the RI team, the Boston District looks forward to a strong June and a great dinner courtesy of Jeremy and team. BOSTON STRONG!

Pictured above: F974 Hyannis ready for the day! I would want to be a customer walking into this store with those smiles! Left to right back row: Deron Jackson (CAM), Bryan Hidenfelter (GM), Zack Macdonald (SM). Front row left to right: Jared Powell (PT) and Adam McMasters (CAA).

Issue 171, Page 8

Rochester Recap By Jamie Kremer GM F302 Rochester, NY During the past month we have been getting more and more rankings as to where we

stand in our stores. Over the years I have found that rankings are something that can truly make a difference in the outcome of the day, week, and year. Giving visibility to our numbers has proven to be a very powerful tool. As a GM, I hope you would agree that using the rankings as a motiva-tional way to stir the team or to self-evaluate is a tremendous asset. Knowing where I stand compared to my peers gives me little room to dance around the facts

Issue 175, Page 8

Buffalo News

and all the motivation I need to push hard to consistently move up. So who fueled the engine in May for the Rochester Dis-trict? Ken Beckstead SM at F302 delivered 8.04% new customer deliveries and added $504 in lease potential, while the store across town (F301) cut their year to date customer loss by one third, growing 22 customers and adding $1,502 in GAP. Who says June has to be challenging? We are focused on getting better with each rank-ing and I hope to battle all of you for the next higher spot!

Pictured at right: Lucky Dog was a hit with the kids when he visited F042 Niagara Falls!

Issue 176 Page 8

By Tim Gierszewski District Manager

Wow! This year is flying by. June marks the halfway point in 2014 and also marks the end of a quarter. The new

SEI/Aaron's bonus compensation bonus structure is fantastic. As a associate you have the ability to earn extra income just by achieving great results. Each store should frame and hang the newest plan as a daily reminder you can achieve more.

Store of the Month in Buffalo is a repeat. GM Marcus Bandalan F057 and his team managed to battle through a tough May and add his name to the trophy. Top gun SM Mildred “The Flow Master” Vazquez add-

By Conroy Blake GM F1270 Putnam, CT As the 2nd quarter is coming to an end, our thought pro-cess is to finish strong and

maintain through the third quarter. We all know summer times are the hardest time, but a wise man said, “Work smarter not harder.” During this time I would like to shine a light on a couple of stores that stood out in June. F1267 Willimantic, up 19 customers up $2,784 in GAP led by Natacha Oliveras (SM), Aimee Carela (CSR) and Scott White (GM). Wow what a great month! Congratulations! Next is F760 who collected 109.7% led by Christ Rivera (CAM) and Paul Abriel (GM). Great job, guys! Keep leading the way for us to follow.

The definition of insanity is doing the same thing over and over again and ex-pecting a different result. Not here at Aaron's! Our goal is to put key players in the right position to produce maximum results. A few changes have been made to our region. Congratulations to Maria Nieves, from F1270 Putnam, who took on the role as Sales Manager. Maria has worked in the industry for both our com-petitor and in corporate stores, and ac-

cepts the new role after being successful in the CAM Department. We will be watching you closely, keep striving for excellence. Next is Denisha Rosario, F760 Lowell, who has only been with us a short time. She has been promoted from CSR to SM. With these key players in position we are look-ing for great things to happen. Now let’s get back to work and end this quarter up customers and up GAP!

Central MASS News

ed another notch to the sales manager trophy on her road to dominance in the district averaging 126 agreement deliver-ies per month on her own in 2014. Great work guys!

Top gun CAM trophy goes to the south towns. New associate in F785, Mark Dodd, captured the nons trophy in his first month! Every time you turn the key opening your store think, “What is my plan today?” “How can I help my associ-ates be successful, today?” Winners make commitments, losers make excuses. Until next month. continue to work hard and flow like Buffamaniacs!

Issue 175, Page 9

Page 9 Issue 176

KY/IN Recap By Mike Church GM F1027 Lexington

Things are starting to heat up, and the Louisville and Lexington district is ready to jump aboard the GAIN

TRAIN! Congrats to F046 on their Store of the Month honors in May. They were able to hold off a charging F1027, gaining $2,136 in GAP. Great job!

The Nons Team of the Month of May was also F046. CAM Mark Tamburo and CAA Kevin Pride closed their Aarons % at a 30.3 and had less than 1% write offs, collect-ing 99.5% as well. Great job!

Our Sales Associate of the Month of May was SM Elgin Smith from F1027. Elgin led the District with 79 Agreements flowed in the Month of May. Fantastic job, Elgin!

Congrats to David Lewis on his recent pro-motion to General Manager at F046. We are all excited to see the impact you will make!

Pictured above is the F046 Store of the Month for the district. Top row left to right: Charlie Norton, David Lewis, Anthony Terry, Derrick Bruce, and Kevin Pride. Bottom row is: Brian Blanford and Chuck Whit. Not pictured is Mark Tamburo.

Having Fun at SEI/Aaron’s!

The F249 Pawtucket team and F326 Cranston team recently enjoyed a night out bowling! Front row left to right are: Joanna De Los Santos, Lisandra Cabrera, Greg Negron, Juan Diaz, Derek Morales, Nestor Marulanda, and D.J. Encarnacion. Back row left to right: Luis Tuberquia, Paul Yankee, Bill Higgins, Tim McEnery, Will Morales, Terence Bain, Charlie Gray, Mike Benitez and Jeremy Doria.

Issue 175, Page 10

Maine Moose News By Eric Pacheco District Manager Goodbye Spring! Hello Sum-mer! This time of the year is very exciting. Why, you may

ask? Well there is the nice warm weather, it's grilling season so there are the BBQ's with family and friends, lots of outdoor

Issue 176 Page 10

Pictured above left: F808 Lewiston presents a $500 ACORP check to John Murphy Homes, which helps people with develop-mental disabilities living in the Greater Lewiston-Auburn area. Above right is the May Store of the Month, F582 Waterville. From left to right back row: Steve Nadeau CAM, Mike Neuts PT, Alec Jones CAA, Phil Harding GM, Horace Grant PT. From left to right front row: Chris Rivera SM, Derek Carter CAA, Jeff Fulcher PT and Jackie Spencer CSR.

activities happening, etc. And on the busi-ness side it means Christmas in July is just around the corner. The Maine Moose are always excited for that. I would like to congratulate F582 on win-ning the store of the month trophy for May. This is the 3rd time this year that Phil Harding and Team Waterville have won

the trophy. Keep it rolling! We're almost halfway through 2014 now. Check your goals. Are you on track to achieve those goals? If not, its time to get your Teams together and set up a game plan that will help you get there! Just re-member...flowing more deals cures every-thing!

Kentuckiana Chronicle By Zack Noorani District Manager Summer is right around the corner and as the weather heats up, so do our results. KY/IN’s performance was

not great in May, but we are ready to tack-le June and show what we are capable of as a district. We certainly have the talent to make it happen!

Just like our new greeting, we need to “OWN” our results and have a great June!

Pictured at right: F095 presented this cus-tomer with a bouquet of beautiful flowers for Mother’s Day! The customer was thrilled!

Baby Corner

Congratulations to F263’s Heyzel Claudio on the birth of her grand-son, Gabriel Guadalupe.

Coastal Flow News

Issue 175, Page 11

By Jeremy Doria District Manager Here is another addition of the Coastal Flow News. Sum-mer is here and the perfor-mances are heating up as

well in the Coastal Flow District.

The Top Gun CAM for May went to a per-ennial top performer in F214's Mike Furta-do and his nons team. They led the team with 112.8% collected while only charging off .5%. Great job!

The Top Gun Sales Manager went to F326's D.J. Encarnacion. She led the dis-trict along with her team at 187 agree-ments flown. Great job!

The Store of the month not only won the district, but won the SEI/Aaron’s Store of the month as well. That title goes to F196

Page 11 Issue 176

Pictured above are the some of the “Coastal Flow” general managers who attended a PawSox game. From left to right are Jeremy Doria, Mark Henderson, PawSox mascot, Paul Yankee, Miguel Gomez, Bill Higgins and Dave Deluca.

Fall River. They gained 19 customers and $2,270 in potential lease income while col-lecting 109.85% of revenue. Great job to GM Bill Duarte, AGM Fernando Arruda, CAM Cy Medeiros, CAA Jason Allison, CAA Paul Flannery , CSR Ashley Orzeck, PT Arthur Ruiz and PT Mario Oquendo. For the summer months we are focused on customer appreciation as a team. Asking three questions of our customers at all contacts:

1. Are you satisfied with the product you are leasing?

2. Are we treating you well? If so send someone our way to be a customer.

3. You are pre approved for another item, what can we get you today?

And, of course, thanking the customer for their business.

That's all the news fit to print. Until next month, keep your eyes on the Coastal Flow District!

Pictured above: F178s Jhosmar Velez (SM), winner of the computer sales com-petition, being photo bombed by Rafael Espaillat!

100 Prestige Park Rd E. Hartford, CT 06108

Name: Abby Valentine Store: F862 Position: General Manager F862 Hornell, NY Years of Service: 3 Family: My son Braydon and my dog Harley What Abby Likes about Working for SEI/Aaron’s: What I like most about working for SEI/Aaron’s is the ability to meet so many different people, from the customers that walk through our doors, to store associates, to the associates that work in our home offices. I have enjoyed all the opportunities that SEI/Aaron’s has provided me. I was hired as a Sales Manager, was promoted from Sales Manager to CAM, and now I find myself home in Hornell as the General Manager. I love being able to help people get the merchandise that they otherwise couldn’t afford to go out and buy that day. The smile it brings to a customer's face when they hear that they can get it delivered the same day when they are just starting out on their own or restarting their life is just amazing. Being able to build a relationship with each and every one of the customers and associates at this store is so rewarding. Quote from District Manager, Joe Richthammer: Working with Abby as her District Manager over the past two years has been a delight. It's very fulfilling to watch associates grow and mature with the company. Abby was hired as a sales manager in 2011. She is now the GM of F862 after putting in hard work every day and leading by example in the SNY District. I can't wait to see the new heights the store can achieve with her leadership and desire to "Win each day"!

Abby Valentine

The associate spotlight is given to an outstanding associate that represents the SEI/Aaron’s values and deserves to be recognized for their contribu-tion to the organization!

Associate Spotlight