self service troubleshooting tools trm taas presentation

Self Service Troubleshooting Tools TRM TAAS Presentation

What is TAAS?

• Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call.

• Data is collected and transmitted via our collection tool Scout.

• CDF Tracing, Event log collection, Product Specific logs

• What is Scout?

• What does it do to my server?

Scout - Demo

• Running Scout / Upload

• Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668

TAAS Site Overview – Demo

• TAAS Siteᵒ Auto-analyze

ᵒ Hotfixes

TAAS Scout– Demo

• TAAS Site – Login

Links/Additional Info

https://taas.citrix.com/AutoSupport/

https://taas.citrix.com/AutoSupport/howitworks/

Citrix Scout

http://taas.citrix.com/scout

http://support.citrix.com/article/CTX130147

Videos

Citrix Scout for XenDesktop 5.xᵒ http://www.citrix.com/tv/#videos/5584

Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668

How to Gather & Analyze data using Scout & TaaSᵒ http://www.citrix.com/tv/#videos/9268

How to Collect Diagnostic Information for XenServer (System Status Report)

http://support.citrix.com/article/CTX125372

Questions?

Work better. Live better.Work better. Live better.

Documents