seller rewards program appendix: program ruleso rewards points are issued after the required pop is...
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SellerRewardsProgramCiscoconfidential
SellerRewardsProgramAppendix:ProgramRules
ContentsPROGRAMOVERVIEW.................................................................................................................................................................................................3
PROGRAMENROLLMENT............................................................................................................................................................................................4
PROGRAMPARTICIPATIONDATES...............................................................................................................................................................................5
COMPANYREMOVALFROMTHEPROGRAM...............................................................................................................................................................5
PROGRAMPARTICIPANTREQUIREMENTS...................................................................................................................................................................5
PROGRAMCHALLENGEREQUIREMENTS.....................................................................................................................................................................7
PROGRAMCHALLENGESREWARDSPOINTS................................................................................................................................................................7
DISPUTESANDDENIEDCLAIMSUBMISSIONS...........................................................................................................................................................10
DISTRIBUTINGREWARDSPOINTS..............................................................................................................................................................................11
REDEEMINGREWARDPOINTS...................................................................................................................................................................................13
REWARDSPOINTSPAYOUTCAPS*............................................................................................................................................................................13
REWARDSPOINTSEXPIRATION.................................................................................................................................................................................15
PROGRAMCHALLENGESREWARDTICKETS...............................................................................................................................................................16
TAXRULESFORCOMPANYANDSELLERPARTICIPANTS............................................................................................................................................19
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GENERALPROGRAMTERMS......................................................................................................................................................................................19
EXHIBITA–MARKETPLACEREDEMPTIONITEMS......................................................................................................................................................22
EXHIBITB–MARKETPLACEREDEMPTIONORDERS...................................................................................................................................................23
EXHIBITC-COMPLIANCEWITHANTI-CORRUPTIONLAWS.......................................................................................................................................24
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Note:ThisdocumentisupdatedperiodicallybyCisco,andallaffectedpartiesarealertedofchangesthroughnoticesprovidedattheSellerRewardsProgramwebsite(“ProgramWebsite”).AlwaysrefertotheEnglishversionfoundonlineatcisco.com/go/sellerrewardsforthemostcurrentversion.IntheeventofadiscrepancybetweenatranslatedversionofthedocumentandtheEnglishversionofthedocumentlocatedontheProgramwebsite,theEnglishversion,whichispartoftheagreementbetweenCiscoanditspartners,shallprevail.
ProgramOverview
TheSellerRewardsProgram(“Program”)awardseligibleCiscoauthorizedPartners(“Partners”)andCiscoauthorizedDistributors(“Distributors”)withCisco®SellerRewardsPointsandTicketPrizes(“Rewards”)whentheirindividualSellerParticipantsearntheavailableRewardsbycompletingdesignatedactivitiesasoutlinedinthespecificrulesforSalesandActivityChallenges(“Challenges”)foundontheSellerRewardswebsite.CompanyParticipantsthendistributeallearnedRewardstotheirSellerParticipantstoredeemaccordingly.BoththeCompanyParticipantsandSellerParticipants(“Participants”)mustcompleteallthesetasksoutlinedontheProgram’swebsiteatcisco.com/go/sellerrewards.InordertoaccesstheProgramwebsite,allParticipantsmusthaveaccesstoCisco.com.ThisaccesscanbeobtainedonlinebycompletingCisco.comregistrationat:https://www.cisco.com/c/en/us/about/help/registration-benefits-help/partner-registration.html.ThisSellerRewardsProgramAppendix:ProgramRulesprovidestheentryeligibilityrequirementswithintheProgram,aswellasoutlinestheenrollmentandparticipationrequirements,andthemanybenefitsoftheProgram.ACompanyenrolledinSellerRewardsshouldencouragetheeligibleindividualswithintheirorganizationstoparticipateintheProgram.
TheSellerRewardsProgramAppendix:ProgramRulesisalsoincorporatedbyreferenceintotheChannelProgramIncentiveAgreementlocatedonthePartnerProgramEnrollmenttoolatcisco.com/go/ppe.IntheeventofaconflictbetweenthisSellerRewardsProgramAppendix:ProgramRulesandtheChannelProgramIncentiveAgreement,thisSellerRewardsProgramAppendix:ProgramRulesprevails.DefinitionsThefollowingdefinitionsarebeingprovidedtoensurethatasthisdocumentisreviewedthesedefinitionsarefamiliarandwillassistinreadingthroughthesetermsandconditions.IfacapitalizedtermisnotdefinedinthisProgramAppendix:ProgramRules,itshallhavethemeaningintheResaleAgreement.IntheeventofaconflictbetweentheResaleAgreementandthisAppendix:ProgramRules,theseTermsandConditionswillcontrolasitrelatestothesubjectmattersetforthinthisAppendix.
• Company:meanstheindividualCiscoauthorizedPartnersandDistributors.• Seller:meansthoseCompanyindividualswhooperateassalespersonsfortheirrespectiveCompanyandenrolledin
SellerRewardswithaneligibleprofileroleasidentifiedontheProgramwebsiteasaSellerasan“IndividualContributor”(AccountManager,SalesEngineerandSystemEngineer)
• SellerParticipant:meansthoseindividualsidentifiedasSellersenrolledandthroughtheProgramwhocompleteChallengesinordertoearn,receiveandredeemtheProgramRewards.
• Leader:meansthoseidentifiedasCompanyindividualsthroughCiscoPartnerSelfServicewithCompanyAdministrator’scredentialsandenrolledinSellerRewardswithaneligibleprofileroleasidentifiedanddeterminedontheProgramwebsiteasa“Leader”suchasCiscoPracticeLead,Administrator,SalesManager,andSystemEngineerManager.
• CompanyParticipant:meansthoseindividualsidentifiedasLeaderenrolledintheProgramwhorepresentandactonbehalfoftheCompanytomanagehowtheirindividualSellersparticipate(earnandreceiveRewards)intheProgram.
• Participant:meansanindividualSellerParticipantandCompanyParticipantunlessthecontextrequiresotherwise.• SellerRewardsPoints:earnedwhenSellerParticipantsselleligibleCiscoproducts,services,andsolutions,andmeet
anyotherrequirementsasstatedineachoftheSalesChallengedetailslocatedontheSellerRewardswebsite,“Viewchallenges”page.Rewardslargelyclaimed,earned,issued,anddistributedforcompletingSalesChallengerequirementsandredeemedinMarketplace.
• SellerRewardsTickets:earnedwhenSellerParticipantssuccessfullycompleteActivityChallenges,(includingbutnotlimitedto,fulfillingtrainingrequirements,andreachingsalesgoals)asstatedineachoftheActivityChallengesdetailontheSellerRewardswebsite“Viewchallenges”page.Seethe“ActivityChallenges”sectionfordetailsonhowaCompanycanalsoearnandreceiveTicketstobeusedasSellerRewardsfortheirowncreatedActivityChallenges.
• RelevantLaw:meansinrelationtoajurisdiction,thestatues,commonlaws,andregulationspromulgatedbygovernmentalinstrumentalitiesandthatarecapableofbeingenforcedinacourtoflawinthatjurisdiction.IntheUnitedStates“RelevantLaw”includesapplicableFederal,andState,Regional,andLocallawsandshallbeconstruedaccordingly.
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• RewardsStatuses:o Claimed:RequestsforRewardsfromSellerorCompanyParticipantsforRewardsfromsuccessfully
completingeligibleChallengesbysubmittingtherequiredandrelevantperformanceinfoonlinethroughSellerRewardsinordertoearnPointsorTickets.
o Earned:ThePointsand/orcontestPrizesthatarecontributedtoSellerParticipantswhentheysuccessfullycompleteChallengesandtheeligibleperformancesareclaimedthroughtheProgramwebsiteinorderforRewardstobeissuedtotheCompany.
o Issued:AlloftheearnedRewardsthataregiventotheCompany(ownerandmanagerofallRewards)tobedistributedtoSellerParticipantsbytheCompany.
o Distributed:TheRewardsPointsandPrizesthathavebeenissuedtotheCompanyandthengiventotheSellerParticipantonlinethroughtheProgramwebsitebyaCompanyParticipant.
o Redeemed:RewardsPointsthathavebeendistributedtoSellerParticipantstobeexchangedintheProgram’sMarketPlaceforvariousmerchandise,experiencesandmore.
Note:AllSellerRewardspointsearnedbytheSellerParticipantswillbeissuedtotheCompanyforfurthermanagementanddistributiontoitsSellerParticipants.Seecompletedetailsinthe“ChallengeParticipation”sectionoftheserules.Challengesmayvarybycriteriasuchascountry,certificationrequirements,eligibleregisteredjobrole,andothersasdeterminedbyCiscoforeachChallenge.
ProgramEnrollment
PartnersForPartnerstoenrollandparticipateintheSellerRewardsProgram,theymustacceptthetermsandconditionsoftheChannelProgramIncentiveAgreement(“Agreement”)tobegintheenrollmentprocess,aswellastheseSellerRewards–ProgramrulestermsandconditionsprovidedinthePartnerProgramEnrollmentToolat:cisco.com/go/ppe.OncetheCompanyhasacceptedthetermsoftheAgreement,theywillbeautoenrolledinSellerRewards.OnceenrolledallofthePartner’sactivecontactsinPartnerSelfService(PSS)(CompanyParticipantsandSellerParticipants)willbeemailedaninvitationtocompletetheenrollmentprocessthroughtheSellerRewardswebsite,whereeachcontactwillberequiredtoaccepttheseSellerRewardsProgramAppendix:ProgramRulesandcreatetheirSellerRewardsprofiles.DistributorsForDistributorstoenrollandparticipateintheSellerRewardsProgram,theymustaccepttheseSellerRewardsProgramAppendix:ProgramRulestermsandconditionsprovidedinthePartnerProgramEnrollmentToolat:cisco.com/go/ppe.OncetheCompanyisenrolled,alloftheDistributorsactivecontactsinPSS(CompanyParticipantsandSellerParticipants)willbeemailedaninvitationtocompletetheenrollmentprocessthroughtheSellerRewardswebsite,whereeachcontactwillalsoberequiredtoaccepttheseSellerRewardsProgramAppendix:ProgramRulesandcreatetheirSellerRewardsprofiles.PartnersandDistributorsACompanyParticipantmustcompletetheenrollmentprocessfortheCompanybycreatingtheCompanyprofilethroughSellerRewards.ACompanyprofilemustbeactiveinSellerRewardsbefore,andinorderfortheirParticipantstoalsocreatetheirownindividualprofiles,accesstheSellerRewardswebsiteandparticipateintheProgram.ACiscoPPE/PSSPartnerorDistributoradministratormustbeenrolledintheProgramwithaSellerRewardsLeaderroleattachedtotheirprofile.TheymustalsoincludeaSellerroletotheirprofileiftheychoosetoalsoearn,receive,andredeemRewards.TheProgramisalsoavailabletotheCompanyParticipantthatenrolledtheCiscoCompany,alsoreferredtoastheAdministratororPracticeLeadrolesinSellerRewards.TheseSellerRewardsLeadersmusthavetheauthoritytobindtheCompanytothesetermsandconditionsoutlinedinthisSellerRewardsProgramAppendix:ProgramRules.ToparticipateasanAdministratororPracticeLeadinSellerRewards,theCiscoPPE/PSSadministratormustfirstcompletetheenrollmentandonboardingprocessinCiscoPartnerProgramEnrollment(PPE)atcisco.com/go/ppeandSellerRewardsatcisco.com/go/sellerrewards.Oncetheenrollmentprocesshasbeenfullycompleted,SellerParticipantswillbeeligibletoparticipateintheSellerRewardsProgram.*IfanyParticipantisunabletoenrollinSellerRewards,theycannotifyCiscoSellerRewardsSupportbyemailatsellerrewardssupport@external.cisco.com.
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ProgramParticipationDates
ParticipantscanbeginparticipatingintheSellerRewardsProgramoncetheCompanyacceptstheSellerRewardsProgram:ProgramRulestermsandconditions,andeachParticipantenrollsindividuallyintheProgrambyacceptingthesetermsandconditionsoutlinedinthisSellerRewardsAppendix:ProgramRules.ThedatethattheParticipantacceptsthesetermsandconditionsisconsideredtheeffectivedatetheParticipantcanenrollintotheProgramandbeginearningRewardsbycompletingavailableSalesandActivityChallenges.Note:Programqualificationdates,criteria,challenges,andotherrequirementsvarybycountry.ForadditionalinformationontheProgramandqualifications,referencecisco.com/go/rewardsforageneralProgramoverviewandthequalifications,aswellasSellerRewardstrainingandresourcesitethroughCiscoSalesConnect.IfaParticipantisunabletofindanswers,theyshoulddirectallinquiriestotheCiscoSellerRewardsProgramSupportteamthroughtheProgramsiteatcisco.com/go/sellerrewards,usingtheSupportlinklocatedinthepagefooter,orbyemailingthemdirectlyatsellerrewardssupport@external.cisco.com.
CompanyRemovalfromtheProgram
CompanyParticipantshavetheabilitytocanceltheirCompany’sparticipationbyoptingoutoftheSellerRewardsProgramthroughthePartnerProgramEnrollment(PPE).OnceaCompany’sparticipationhasbeencanceled,allactiveParticipantsforthatCompanywillautomaticallybecanceledaswell.ThisProgramalsoincludesavoluntary“RemoveMefromtheProgram”functionfortheindividualSellerParticipantsthroughCiscoPartnerSelfService(PSS).IfaParticipantoptstoberemovedfromtheProgramduringanystage,CiscoshallnotcontacttheParticipantbye-mail,phone,orstandardmailwithrespecttoanymarketing-relatedactivitiesrelatedtothisProgramafterthedateonwhichtheParticipantoptsout.Participantswillthenhavesixty(60)calendardaysfromtheopt-outdatetoredeemanyRewards(ifapplicable),afterwhichtimeallremainingRewardswillbeexpiredandtheirProgrammembershipwillterminate.IfaCompanyisvoluntarilyremovedfromtheProgram,associatedParticipantswillnolongerhavetheabilitytodistributeand/orredeemanyremainingRewardsasoftheCompanyremovaldate.AnyassociatedProgramaccountswithremainingRewardsthathavenotbeendistributedand/orredeemedbeforetheCompanyremovaldatewillbeexpiredandnolongeravailableforanyreason,andtheirProgramparticipationwillterminate.Note:ACompanythathasbeeninvoluntarilyremovedfromtheprogramwillforfeitallRewardsearned,claimed,issued,ordistributedtoanyParticipants.SellerParticipantscanalsocanceltheirownProgrammembershipandparticipationatanytimebycontactingtheProgramSupportteambyemailatsellerrewardssupport@external.cisco.com,bysubmittingacaseonlinethroughtheSellerRewardsSupportpage,orthroughtheCiscoPartnerSelf-Servicetool.AllParticipantsfromaCompanythathasbeenremovedvoluntarilymustredeemanyRewardsbeforetheCompanyremovaldate,afterwhichtimeallremainingRewardswillbeexpiredandallmembershipswillterminate.FollowingtheCompanyremovaldate,ParticipantswillnotbeeligibletocompeteinanyChallengesorsubmitclaimsonpastorcurrentChallenges.
ProgramParticipantRequirements
ToqualifyandparticipateintheSellerRewardsProgram,CompanyParticipantsandSellerParticipantsmustmeetthefollowingeligibilityrequirements.CompanyEligibilityRequirements
TheCompanyeligibilityrequirementforthePartnerCompanyisthatitmustbeacurrentCiscoResalePartner,andfortheDistributorCompanyisthatitmustbeaCiscoAuthorizedDistributor,bothasdeterminedbyCiscoforaselectedregionorcountry.SellerRewardsisprohibitedandrestrictedbylawintheCisco-definedEMEARcountries,NorthandSouthKoreaandMainlandChina;therefore,anyCompanylocatedintheseregionsarenoteligibletoparticipate.
NOTE:EmployeesofCiscoPartnerresellersandDistributorsthatprohibitemployeeparticipationduetoCompanypolicyarenoteligibletoparticipate.TheCompanyisresponsiblefornotifyingtheSellerRewardssupportteamofanysuchpolicyatsellerrewardssupport@external.cisco.com.
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CompanyParticipantsRequirements*
TheCompanyParticipant(SellerRewardsLeaders)eligibilityrequirementstoparticipateinthisProgramareasfollows.They:
• mustbealegalresidentoftheirrespectivecountrywhohasaneligibleroleofPartnerAdministrator,orDistributorAdministratorinCisco’sPartnerProgramEnrollment(PPE)toolorPartnerSelfService(PSS)tool
• mustbecurrentlyemployedbyhisorherCompany
• mustbeauthorizedtobindhisorherCompanytothetermsandconditionsoutlineinthisProgramAppendix:Program
RulesorassigntosomeonewhoisabletobindtheCompany• mustcompletetheenrollmentandonboardingprocessinPartnerProgramEnrollment(PPE)andprofileinSellerRewards
TheCompanyParticipantsmayalsoenrollasanindividualSellerParticipantwithrolessuchasSEManager,SalesManager,AccountManager,SystemorSalesEngineer,oranotherroleasdeemedeligibleinthePSStool.InadditiontheymayalsorequestadditionalCompanyProgramManagementaccessandinformationabouttheProgram,makeSellerparticipationchangeswithintheProgramwebsite,andanyotherchangesorrequestsbycontactingtheProgramSupportTeaminwritingand/orrespondingasrequestedorinstructedotherwise.*Note:EligibilityissubjecttothepoliciesofrelatedSellerParticipants’CompanyregardingtheacceptanceofChallengebenefitsand/orregardingparticipationin,andperformanceofactivitiesunder,theProgramgenerally.
SellerParticipantsRequirements
SellerParticipantsinclude,butarenotlimitedto,thefollowingCompanyindividuals:AccountManager,Systems/SalesEngineer,SystemsEngineerManager,SalesManager,andothersalesqualifiedindividualsasidentifiedinPartnerSelfServiceandenrolledintheSellerRewardsProgramasa“Seller”.
TheSellerParticipant(SellerRewardsSellers)eligibilityrequirementstoparticipateinthisProgramareasfollows.They:• mustbeemployedbyCompanyenrolledintheProgramthatpurchasesCiscoproductsandservicesdirectlyfromCiscoor
fromaCiscoAuthorizedDistributor• mustbealegalresidentofthecountryoftheirCompanythroughoutthetermoftheProgram.
• mustbeandremainemployedatorundercontractwithaneligibleCompanyassociatedtotheirprofileontheCisco
PartnerSelfServiceportal• musthaveavalidateduniqueidentifierasdeterminedbyCiscooravalidusername(alsoreferredtoasCiscoCCOIDor
UserID),andavalidpasswordonCisco.com,associatedtotheCompanyprofileonthePartnerSelfServicePortalorcisco.com/go/pss*
*AccesscanbeobtainedonlineattheCiscoPSStoolathttps://tools.cisco.com/WWChannels/GETLOG/login.do).Participantsagreetobecontactedthroughemail,telephone,and/orstandardmailatanytimeduringtheirparticipationintheProgram.OnceaCompanyParticipant’sorSellerParticipant’semploymentwiththeCompanyisterminatedforanyreason,suchParticipant’seligibilitytoparticipateintheProgramortobeawardedorredeemanyRewardswillceasewithimmediateeffect.AdditionallyfollowingterminationofaParticipant’semploymentwiththeCompany,ParticipantwillberemovedfromtheProgram,allofParticipant’sremainingRewardswillbeexpiredandallmembershipswillterminate,andParticipantwillnotbeabletosubmitclaimsonpastorcurrentChallenges.WhenaCompanyParticipant’sorSellerParticipant’semploymentwithhisorherCompanyisterminatedforanyreason(voluntarilyorinvoluntarily),theCompanyagreestopromptlyremovesuchParticipantfromtheProgram.
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ProgramChallengeRequirements
ChallengeParticipation
EachSellerRewardschallengeprovidestheParticipantwiththespecificrulesandrequirementsforthatparticularchallenge.Thesechallengerulesandrequirementsincludebutarenotlimitedto,Rewardsearningandclaiming,claimingperiods,earningcaps,aswellastheParticipanttypes,roles,products,services,andsoftware.ThecompletedetailsforeachChallengecanbeaccessed,reviewedordownloadedwithintheProgramwebsiteatcisco.com/go/sellerrewards.
• AllSellerRewardsPointsearnedbySellerParticipantswillbeissuedtotheCompanyaccount.ACompanyParticipant(e.g.,Administrator)willthenberequiredtodistributeallthepointstoitsSellerParticipants.ThedistributionisdonebygoingonlinethroughtheSellerRewards“Distributepoints”page.
• AllSellerRewardsPointsmustbedistributedwithinthesixty(60)daysfollowingthelastdayoftheeligiblequarterfor
whichtheywereearnedandissued,ortheywillbeforfeited.• AllSellerRewardsTicketPrizesearnedbySellerParticipants(contestwinners)willbeissuedtotheCompany.A
CompanyParticipant(e.g.,Administrator)willthenberequiredtodistributeallthePrizestoitsSellerParticipantsthroughthe“ProgramWinnerConfirmation”process.
• AllSellerRewardsTicketPrizesmustbeacceptedanddistributedwithinthethirty(30)daysfollowing
thedateinwhichthewinnernotificationwasemailedtotheCompany.
WhiletheRewardsareearnedbasedonthebehaviorofaSellerParticipant,allSellerRewardsearnedbytheSellerParticipantareautomaticallyissuedtotheCompanyandremainsthepropertyoftherespectiveCompanyuntiltheRewardshavebeendistributedbyaCompanyParticipant(e.g.,Administrator)toitsSellerParticipants.AllSellerRewardsPointsandTicketprizesaredistributedatthesolediscretionoftheCompany;however,onceaCompanyParticipantdistributesanyPointsand/orTicketPrizestoitsSellerParticipants,theRewardsthenbecomethesolepropertyoftheSellerParticipantwhoreceivedtheRewardsandmaythenberedeemedand/orutilizedbytheSellerParticipantattheirsolediscretion.AlltaxandlegalobligationsrelatedtotheseProgramrulesandtheparticipationthereofarethesoleresponsibilityoftheCompany.Refertothe“TaxRulesforCompanyandSellerParticipants”belowforcompletedetails.
AtanytimeduringtheProgram,CompanyParticipantscanenrollorun-enrollintheProgrambygoingintothePPEtoolatcisco.com/go/ppe.AtanytimeduringtheProgram,CompanyandSellerParticipantscanrespondtotheirSellerRewardsemailinvitationsentfromCiscoPartnerSelfService(PSS)toenrollintheProgrampriortoparticipatingintheProgramthroughtheSellerRewardssiteatcisco.com/go/rewards.NOTE:InorderforCompanyandSellerParticipantstobeginclaiming,earning,receiving,distributing,orredeemingRewardsrespectively,anassociatedCompanyParticipantwillneedtohaveenrolledandonboardedtheCompanyintheProgramfirst.Then,alloftheCompanyandSellerindividualParticipantswillbeabletoandarerequiredtoenrollandonboardthemselvesinordertoaccesstheSellerRewardsplatformandfullyparticipateintheProgram.
ProgramChallengesRewardsPoints
ClaimingRewardsPointsClaimsagainsteligibleCompanysalesmustbesubmittedbyParticipantsthroughtheSellerRewards“Manageclaims”pagetoearnanyavailableRewardspoints.TheCompanysolelymanagesanddetermines,throughtheSellerRewards“Managechallenges”page,whichParticipantsareabletoparticipate,whichParticipantswillsubmitclaims,andwhichclaimingmethoditsParticipantswillusetosubmiteligibleclaims.Thethree(3)methodsforclaimingareasfollows:
1. QuickClaiming-IndividualClaims(defaultmethod):ClaimsforRewardspointsusingthisQuickClaimingmethodcanbesubmittedindividuallythroughSellerRewardswebsitebytheSellerParticipantsand/orCompanyParticipantsusingeitherorbothofthefollowingmethods:
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a. SellerParticipantsubmissions-IndividualSellerParticipantscansubmitclaimsfortheirownsalesthatmeetspecificSalesChallengerequirements.ThisQuickClaimingsubmissionsmethodallowstheSellerParticipantstoviewtheentirelistofeligibleCompanysalesinordertoselectandsubmitclaimsfortheirowneligiblesales.
b. CompanyParticipantsubmissions-CompanyParticipantscansubmitclaimsindividuallyfortheirSellers’sales
thatmeetspecificSalesChallengerequirements.ThisQuickClaimingsubmissionsmethodallowstheCompanyParticipanttocreateclaimsindividuallybymappingeacheligiblesaletoaSellerParticipantandthensubmittingtheclaimonbehalfoftheSeller.
2. QuickClaiming–BulkClaims:ClaimsforRewardsPointsusingthisQuickClaimingsubmissionmethodcanbesubmittedinBulkonSellerRewardsbyaCompanyParticipant.ThisspecificQuickClaimingmethodallowsCompanyParticipantstosubmitclaimsinBulkfortheirSellers’salesthatmeetspecificSalesChallengerequirements.ThisquickclaimsubmissionsmethodenablestheCompanyParticipantstoviewandsubmitclaimswithoneclickforalloftheireligiblesalesatthesametime.
TheQuickClaimingsubmissionsmethodsrequiresthatCiscovalidateandlistCompanyeligiblesalesonlinethroughtheSellerRewards“Manageclaims”pageinorderforParticipantstoview,selectandsubmitclaimsforthesolepurposeofearningtheassociatedRewardspoints.TheQuickClaimingmethodrequiresParticipantstosubmitalloftheireligiblesalesclaimsonlineatcisco.com/go/sellerrewardsnolaterthansixty(60)calendardaysfollowingthelastdayoftheeligibleCiscofiscalquarterinwhichthesalesorderwasbookedandshipped.
• AnyCiscosalesnotlistedonlineand/ornotsubmittedforclaimingafterthesixty(60)daywindowwillbedenied.This
doesnotincludeanyclaim(s)thatispartofadisputeorexceptionprocess.• QuickClaimingdoesnotrequireParticipantstoprovideanyProof-of-Performance(PoP)tosubmitclaims.However,
SellersmustknowcertaininformationregardingtheirsalesinordertodistinguishandselecttheirownqualifiedCiscosalesoutofalltheCompanyeligiblesaleslistedonlineforclaiming.
• EligiblesalesarelistedandgroupedonlinebasedontheactiveChallenge(s)againstwhichtheyhavebeenvalidatedanddeemedeligibleforearningtheassociatedRewardspoints.
• InanefforttohelpParticipantsdistinguishsalesfromoneanotherinthelistofeligiblesales,thelistwillbeavailableonlinethroughtheSellerRewards“Manageclaims”pageandwillinclude,butnotbelimitedto,thefollowingsalesorderinformation:
o Salesorderdateo Endcustomernameo Ordernetvalueo ResellertoDistributorpurchaseorderNumber(PONumber),ResellertoCiscoPurchaseOrderNumber(PO
Number),oranyotherrelevantProofofPerformancebasedontheChallenge
• WithQuickClaimsubmissions,Participants:o willberequiredtoacknowledgetheircompleteunderstanding,acceptance,andagreementofandwhen
submittingaclaim.o mustconfirm,whensubmittingtheclaim,thatthesubmittedclaimssalesbelongtotheindividualSellerandthe
SellerisrightlyeligibletosubmitthespecificclaimforthesolepurposeofearningtheassociatedRewards.o willberequiredtoacknowledgetheirunderstanding,acceptance,andagreementthatuponsubmissionofa
salesclaim,theywillbeidentified(byfirstandlastname)asthepersontohaveclaimedtheeligiblesales.andthatthisinformation(nameandsubmittedclaiminfo)willbemadeavailableandknowntoalloftheirCompanyandSellerParticipantsenrolledinSellerRewardsforaslongasthesalesarerequiredtobelistedasavalidsalesclaimthroughthe“Manageclaims”pageonProgramwebsite.
• WithQuickClaimingsubmissions:
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o onlythosesalesthathavebeenvalidated,approved,shipped,andeligibleforRewardspointswillbelistedon
SellerRewardsforclaiming;therefore,nofurthervalidationisrequiredforclaimingfromtheParticipantsunlessotherwisestatedand/orrequested.
o RewardspointsareimmediatelyearnedbytheSellerParticipantsandissuedtotheCompanyforSeller
distribution.o onceRewardsPointshavebeenearned,issued,and/ordistributed,theycannotbereversedorremovedfrom
anyParticipants’account.3. ProofofPerformance(PoP)Claiming–IndividualClaims:ClaimsforRewardspointsusingthisPoPClaiming
methodcanbesubmittedindividuallyonSellerRewardsbytheSellerParticipantsusingthefollowingPoPClaimingmethod:
SellerParticipantsubmissions-IndividualSellerParticipantscansubmitclaimsfortheirownsalesthatmeetspecificSalesChallengerequirements.ThisPoPClaimingsubmissionsmethodrequirestheSellerParticipanttoprovidethespecificPoPasstatedintheChallengedetailsfortheireligiblesales.CiscothenreviewstheassociatedPoPsalesinformationinordertomatchagainstthepointofsalesdataandtheSellerRewardsactiveChallengerequirementstovalidatetheearningofassociatedRewardspoints.
• WithPoPClaimingsubmissions:
o theindividualSellerParticipantsmustsubmitallsalesclaimsonlineatcisco.com/go/sellerrewardswithinthethirty(30)calendardaysfollowingthelastdayoftheCiscofiscalquarterinwhichthesalesorderwasbooked.
o anyCiscosalesnotavailableorsubmittedforclaimingafterthethirty(30)dayclaimsubmissionwindowwillbedenied.Thisdoesnotincludeanyclaim(s)thatispartofadisputeorexceptionprocess.
o theSellerParticipantsisrequiredtoknowandprovidethestatedPoPinformationrequestedthroughthe
Programwebsiteinordertosubmitclaims.TherequiredPoPinformationincludes,butisnotlimitedto:
§ theauthorizedResellertoDistributorPurchaseOrderNumberforeligiblesales§ theResellertoCiscoPurchaseOrderNumberforeligiblesales§ anyotherrequiredPoPasdescribedinthespecificChallengesdetailsasfoundonthesiteatView
challengeso RewardsPointsareissuedaftertherequiredPoPissubmittedanditsassociatedsalesdataisproperlyvalidated,
verified,andshipped.
o RewardsPointsareissuedonceperweek,intheweekthattheclaimhasbeenvalidatedandconfirmedforPointsissuance.Thisentireprocesscantakefromoneweektosixty(60)daystobevalidatedbasedonproductshippingdates,confirmedasearnedandpointsissuedtotheCompany.
o SellerParticipantsmaynotusethesamePoPinformationtosubmitformorethanoneclaimunlessotherwise
notedinthespecificChallenges’rulesontheSellerRewardsProgramwebsite.
• WithPoPClaimingsubmissions:
o onlythePoPforpurchasesmadewithonequalifiedEndUser(Customer)iseligibleforclaiminginthisProgram.PurchasesmadewithmultiplequalifiedEndUsersonasinglePoPareineligibleforthisProgramandwillbedenied.
o PointswillbeconfirmedasearnedandissuedtotheCompanyaccountonceanaudithasbeencompletedand
therequiredPoPhasbeencheckedforreturnedCiscoproductsorservices.ReturnswillbecheckedatthesolediscretionofCiscoorCisco’sAuthorizedDistributorandanyPointsgiveninconsiderationofthepurchaseofareturnedproductwillbedeductedfromtheParticipantsRewardsaccount.
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o claimswillexpireifnomatchingPoPhasbeenfoundintheCiscodatabaseortheproducthasnotshippedaftersixty(60)calendardaysfromthedatetheclaimwassubmittedbytheSellerParticipant.ExpiredclaimscannotberesubmittedunlessresubmissionisattherequestofCiscoaspartofanauditprocess.
IntheeventthatCisco,itsvendors,ortheirrespectivesubsidiaries,oraCiscoAuthorizedDistributorattemptstocontactaParticipanttoclarifyinformationonaclaim,noticewillbesenttotheParticipantthroughemail.IftheParticipanttowhomnoticeissentfailstorespondwithinfifteen(15)calendardaysafterthedateofmailing(ortransmissioninthecaseofemail),theParticipantclaimisdisqualified,andthePointsassociatedwiththatclaimareforfeited. ACompanyParticipantcanchangetheclaimsubmissionmethodatanytimethroughthe“Managechallenges”pageontheProgramwebsite.Onceadifferentclaimingmethodhasbeenselected,regardlesstothedateinwhichitwaschanged,thenewclaimingmethodwilltakeeffectimmediately. AllclaimsubmissionsaresubjecttoverificationbyCiscoAuthorizedDistributorsandCisco,whosedecisionsastothevalidityoftheclaimsarefinal.Claimsrequiringauditingwilldosowithintwenty-one(21)calendardays,althoughinsomecasesitcantakelongerdependingonreasonfor,responsefrom,orresult(s)ofanaudit. ParticipantsareencouragedtoretaintheProof-of-PerformanceClaiminginformationusedwhensubmittingtheirCiscosalesinsuchacaseasphysicalproofisrequestedand/orrequired EachCompanyissolelyandindependentlyresponsibleforwhichParticipantssubmitclaimsandthemethodbywhichclaimsaresubmitted.Note:ThereisamaximumamountofRewardsPointsthatcanbeearnedbyaSellerorissuedtoaCompany,referencethe“RewardsPointsCaps”sectionbelowformoreandcompletedetails.
DisputesandDeniedClaimSubmissions
Claimsreflectingspecialorpromotionalpricingareineligible,unlessotherwisenotedinChallengerules;claimssubmittedbyunqualifiedroleswillbedeniedorexpired;andclaimsnotsubmittedbythespecifiedclaimingand/orsalesdeadlineswillbedenied.Intheeventaclaimisdenied,Participantshavefourteen(14)calendardaystoappealthedenial.AppealsshallbeacknowledgedbyopeningacasewithCiscoSellerRewardsSupport,orasdirectedbyaSellerRewardsSupportteammember.Appealsmadeafterthefourteen(14)calendardayshaveelapsedwillnotbeconsidered.Whenexceptionshandlingordisputeresolutionisrequired,theSellerRewardsSupportteamwillinstructParticipantsastothenecessarynextsteps.ThismayrequiretheParticipantstosubmitcopiesoftheAuthorizedDistributororCiscoproofofperformanceand/ortheCompany’sresaleinvoices.Participantsshouldkeepacopyofthesubmitteddocumentsfortheirrecords.AlldocumentssubmittedbecomethepropertyofCiscoandwillnotbereturned.Invoiceswillonlybeacceptedbyemailandmustbeaddressedto“SellerRewardsClaimsVerification.”TheclaimsportionofanexceptionshandlingordisputeresolutionprocessmustbesubmittedthroughaninquiryonlineatSellerRewardssupport,orbyemailingtheSellerRewardsteamdirectlyatsellerrewardssupport@external.cisco.com.Maileddocumentswillnotbeaccepted,andanydocumentationmailedwillnotbeprocessedorreturned.Cisco,itsvendors,andtheirrespectivesubsidiaries,andCiscoAuthorizedDistributorsarenotresponsibleforlost,late,incomplete,invalid,illegible,fraudulent,ormisdirectedsubmissionsorclaimdocumentationorinformation;forfailed,partial,orgarbledcomputertransmissions;orfortechnicalfailuresofanykind,includingbutnotlimitedtoelectronicmalfunctioningofanynetwork,hardware,software,electronic,orhumanerrorthatmayoccurinthetransmissionofanyinformationrelatedtothisProgramorintheprocessingofclaims.Participationislimitedtoone(1)accountperindividualParticipant(regardlessofthenumberofCCOIDsanindividualParticipantmayhaveoruse).SpecificrulesfortheclaimingprocessesareoutlinedontheSellerRewardsProgramwebsiteatcisco.com/go/sellerrewardsforeachrespectiveChallenge.OnlyclaimsmadeforactivitiesafterParticipantsenrollmentintheProgramarevalid.
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SellerRewardsPointsmayonlybeearnedforthequalified,registeredjobroleswhohavesubmittedeligibleclaims.SellerRewardsPointswillonlybeissuedtoCompanyatacumulative,Company-widelevelforthetotalperformanceoftheirCompany.ValidSalesChallengesincludingeligibility,duration,dates,andclaimspecifics,willbelistedonlinethroughtheProgramwebsiteatcisco.com/go/sellerrewards.EarningandIssuingRewardPointsAkeybenefitoftheSellerRewardsProgramisthatSellerParticipantscanearnRewardspoints,duringaqualifyingChallengeperiodforsellingCiscoproducts,andsolutionsandthenhavingtheclaimssubmittedfortheeligiblesales.Eligibleproducts,andsolutionscanchangequarterlyandcancoveranyandallCiscoarchitectures.OtherofferpromotionsandRewardsmaybeavailableforitemssuchasregisteringdeals,softwareactivations,andothers.SomeChallengesmayrequirespecificqualifications,suchasCompanyorindividualcertificationorspecialization.Ifspecificqualificationrequirementsmustbemet,thedatethattheParticipantmeetsthequalification,asrecordedbyCisco,willbethedateonwhichthatParticipantiseligibletoparticipateandreceiveRewardsPointsforthatchallenge.ShouldaParticipantceasetomeettherequiredchallengequalification,thenthedatethattheParticipantceasestomeetthequalification,asrecordedbyCisco,isthedatethattheParticipantwillbecomeineligibleforthatchallenge’sparticipationandRewardsPoints.IfaCompanyqualificationchanges,theassociatedParticipants’eligibilitywillalsochange,ifbasedontheCompanyqualifications.AllSalesChallengespublicizedundertheSellerRewardsProgramthroughtheProgramwebsiteatcisco.com/go/sellerrewardsmayhaveadditionalrules.AnyadditionalruleswillbeoutlinedwithineachofthespecifictermsandconditionforthatChallenge.Referenceadditionalinformationonthe“Viewchallenges”page.WhileSellerParticipantscanclaimandearnRewardsPointsformeetingChallengerequirements,allpointsclaimedand/orearnedbytheSellerParticipantisautomaticallyissuedtotheirCompanyonbehalfoftheSeller.IssuedPointsthenbecomethesolepropertyoftheCompanywiththesoleintentofdistributingthepointstotheirSellersasdeterminedbythatCompany.CiscoassumesnoresponsibilityforthedistributionofthepointstotheSeller.ItisarequirementthatallPointsearnedbySellerParticipants,whetherclaimedbySellerorCompanyParticipants,beissuedtotheCompanyaccount.Note:ThereisamaximumamountofRewardspointsthatcanbeearnedbyaSellerorissuedtoaCompany,referencethe“RewardsPointsCaps”sectionbelowformoreandcompletedetails.
DistributingRewardsPoints
AllRewardsPointsearnedbySellerParticipantsandissuedtotheCompanymustbemanagedanddistributedtoSellersbyaCompanyParticipantfoundonthe“Distributepoints”pagethroughtheProgramwebsite.ACompanyParticipantmustdistributeallitsCompanyissuedPointstoitsSellerParticipantsforredemptionpurposes.PointsmustbedistributedtoSellersnolaterthansixty(60)daysafterthelastdayoftheeligiblequarterforwhichthePointswereearnedandissuedtotheCompany.CompanyParticipantscanonlydistributetheamountofpointsavailablethroughthe“Distributepoints”pageonSellerRewards.TheamountofpointsdistributedtothoseSellersenrolledintheProgramcannotexceedtheCompany“TotalAvailablePoints”atthetimeofthedistribution.However,pointsissuedtotheCompany,thathavenotbeendistributedtoitsSellerParticipantswithinthesixty(60)dayperiodallottedwillbeforfeited.Exceptionswillnotbeconsidered.Therearetwo(2)methodsbywhichaCompanyParticipantcandistributeRewardsPointstoSellerParticipantsonlinethroughtheProgramwebsite:
1.AutomaticDistributionofpoints(defaultmethod)–AutomaticdistributionallowsaCompanytohavePointsautomaticallydistributedfromtheirCompanyaccountdirectlyintotheirSellerParticipantsaccountsexactlyasthePointswereclaimedandearnedfromtheclaimsubmissions.
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WithAutomaticDistributionofPoints,
• SellerParticipantscansubmittheirownclaims(usingeithertheQuickorPoPClaimingmethods)throughtheSellers’“Manageclaims”pageontheProgramwebsite.
• CompanyParticipantscansubmitclaims(usingtheQuickClaimingmethod)onbehalfofSellersthroughtheLeaders’
“Manageclaims”pageontheProgramwebsite.• AsPointsareclaimedbyParticipants,theywillautomaticallybeissuedanddepositedintotheCompanyaccounts,and
theninstantlydistributedintotheSellerParticipantsaccountsexactlyasearnedandclaimed.• UponProgramenrollmentbytheCompany,this“AutomaticDistribution”methodisthepre-selected,defaultmethodfor
distributingPoints.ItcanonlybechangedbyaCompanyParticipantthroughthe“Managechallenges”pageontheProgramwebsite.
2.ManualDistributionofpoints–manualdistributionrequiresthattheCompanyParticipantmanuallydistributeissuedPointsfromtheCompanyaccountintotheirSellerParticipantsaccountsinanymanneroramounttheywish.
WithManualDistributionofPoints,
• theCompanymustopt-inthroughthe“Managechallenges”pageonProgramwebsite:
o tosubmitclaimsonbehalfofSellersusingtheQuickClaim-Bulksubmissionsthroughthe“Manageclaims”pageo tomanuallydistributeCompanyissuedPointstoSellersthroughthe“Distributepoints”page
• TheamountofRewardsPointsactuallydistributedbytheCompanytoanindividualSellerParticipantcandifferfromtheamountofpointsstatedperindividualParticipantintheChallenges’termsandconditions
• IfaSellerParticipantbelievesthatheorshehasbeendistributedPointsbytheirCompanyincorrectly,unfairly,orcontrary
tothestatedamountofRewardsPointsintheChallengetermsandconditions,theyshouldcontacttheirCompanyParticipant(SellerRewardsLeader).
• ItisthesolediscretionanddecisionoftheCompanyastowhompointsaredistributedandtheamountofpoints
distributed• CiscowillnotbeheldresponsibleoraccountablefortheamountofRewardsPointsultimatelydistributedtoSeller
ParticipantsbytheirCompanyParticipantusingtheManualdistributionmethod.CiscowillnotbeheldresponsibleinanymannerforwhichParticipantsultimatelyreceivethemanuallydistributedPointsbytheirCompany.
• CiscowillonlypayoutorissuetheRewardsamountstatedtobeearnedintheChallenges’termsandconditionsfoundon
the“Viewchallenges”pageontheProgramwebsite.• AllSellerRewardsPointsearnedbySellerParticipantsandissuedtotheCompanymustbedistributedbytheCompanyto
Sellersnomorethansixty(60)daysafterthelastdayoftheeligiblequarterforwhichthePointswereissuedtotheCompany,ortheywillautomaticallybeexpiredandnolongeravailablefordistribution.
• AllSellerRewardsPointsissuedtotheCompanythathavenotbeendistributedtoitsSellerswithinthesixty(60)daysthat
followthelastdayoftheeligiblequarterforwhichtheywereissuedwillautomaticallyexpireandnolongeravailablefordistribution.
TheCompanyissolelyandindependentlyresponsibleformanagingandselectingthemethodbywhichPointswillbedistributedtoitsSellers.
TheCompanycanchangethedistributionmethodatanytimeonthe“Managechallenges”pageontheProgramwebsite.Onceadifferentdistributionmethodhasbeenselected,regardlessastothedateinwhichitwaschanged,thenewmethodwilltakeeffectimmediately.
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RedeemingRewardPoints
ParticipantsmayredeemdistributedRewardsPointsforanyitemfeaturedontheirProgram’swebsiteRewardsMarketplaceatthetimeofredemption.RewardPointsvaluesrequiredforredemptionofspecificMarketplaceitemsaresubjecttochangeatthesolediscretionofCiscoand/oritsvendororsupplier.Inaddition,thefollowingpertaintoRewardsredemptions:
• MarketplaceitemleadtimesvaryandarenotedontheSellerRewardsProgramwebsite.• MarketplaceitemshipmentscanonlybemadetotheParticipantscountryofregistrationasindicatedintheir
Programprofiles.• Ciscowillnotbeheldresponsibleforanyissuesorconcernsregardingmerchandise,experientialactivities,orother
usesoftheprepaiddebitorgiftcards.• RefertoExhibitA–MarketplaceItems,PrepaidCardsandTravelandExperientialRewardsforadditionalinformation
ontheseprizes.• RewardPointsearnedstartingontheeffectivedatewillexpireonlyasnotedinthe“DistributingRewardPoints”
sectionabove,andinthe“PointExpiration”sectionbelow.• Allredemptionsarefinalandcannotbereturned,exchanged,orcancelled.• Aredemptionthresholdamountof$10KUSDperday(withina24-hourperiod).Ciscoreservestherighttochange
thethresholdamountatanytimewithoutpriornotification.• IfindividualSellerParticipantshaveregisteredinaccordancewiththeseSellerRewardsProgramRulesand
subsequentlyarenolongerassociatedwithaPartnerorDistributorCompanythroughthePartnerSelfServiceportal(PSS),aftertheSellerParticipant’seligibilitytoparticipateintheProgramandbeawardedorredeemanyRewardswillceaseasofthePSSCompanydisassociationdate,andallremainingRewardswillbeexpiredandtheirmembershipwillcease.
o FollowingaSellerParticipant’sdissociationwithaPartnerorDistributorCompanythroughthePartnerSelf
Serviceportal(PSS),CompanyParticipantscannotredistributetheSellerParticipant’sRewards(ifany)toanotherParticipant’saccountorbacktotheCompany’saccount,exceptincountrieswheredeemedrequiredbyRelevantLaw.
o FollowingaSellerParticipant’sdissociationwithaPartnerorDistributorCompanythroughthePartnerSelf
Serviceportal(PSS),ParticipantswillnotbeeligibletocompeteinanyChallenges,submitsalesclaimsonpastorcurrentChallenges,andanysalesoractivitiesduringthisperiodarenoteligibletoearnanyRewardsPointsorTickets.
o OnceorifaParticipantisemployedwithanothereligibleCiscoPartnerorDistributorCompanythroughthe
PartnerSelfServiceportal(PSS),aslongastheCompanyissuccessfullyenrolledintheProgram,theParticipantcanenrollagaintoparticipateintheProgramundertheirnewemployer;however,theParticipantwillnotbeentitledtoRewardsorTicketsearnedduringParticipant’semploymentwithhisorherprioremployerandwillnotbeabletosubmitsalesclaimsonpastorcurrentChallengesheorsheparticipatedinwhileemployedbyhisorherprioremployer.
RewardsPointsPayoutCaps*
Ciscoreservestherighttoendandwillendallpointissuancesif/oroncethemaximumdesignatedamountofallottedorbudgetedfundsforaChallenge(orgroupofChallenges),hasbeenconsumed.Insuchacase,nootherpointscanbeearnedorwillbeissuedtoanyParticipantsfortheremainderofthequarterperiodasidentifiedinthecapsprovidedbelow.Ciscoreservestherighttochangepointspayoutcapsatanytimeasneededwithoutpriornotification.
• ProgramCap
Thereisaquarterly“Program”capperSellerParticipantthatstretchesacrossallchallengesandsupersedesalloftheothercapslistedbelow,onceithasbeenreached.
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RegionSellerParticipants
MaximumQuarterlyEarnings
APJC 600,000RewardsPoints
Canada 800,000RewardsPoints
LATAM 400,000RewardsPoints
UnitedStates 1,300,000RewardsPoints
EMEAR NotApplicableThequarterlymaximumtotalProgramCapamountperCompanyisbasedontheregionalcapamountsandthenumberofindividualsenrolledintheSellerRewardsprogramunderaspecificCompanyCiscoBEGEOIDasindicatedinthetableabove.Asanexample:IfaCompanyhasfive(5)individualsenrolledinSellerRewards,themaximumtotalamountthatcanbeearnedbytheSellersandissuedtothatCompanyforthatquarterwouldbethenumberofenrolledSellers(5),multipliedbytheperSellercapamount(400,000Rewardspoints)fortheirregion(LATAM)asindicatedaboveandintheexamplebelow.ExampleofthequarterlyCompanyProgramCapamount:
RegionCompanyBE
GEOIDNumberofEnrolledSellerParticipants
SELLERParticipantsMaximumQuarterly
Earnings
COMPANYTotalMaximumProgramCap
APJC 456788 3 600,000Points 1,800,000Points
Canada 3881 6 800,000Points 4,800,000Points
LATAM 67790 13 400,000Points 5,200,000Points
UnitedStates 12345 45 1,300,000Points 58,500,000Points
EMEAR NotApplicable
• SellerCapsBasedonaparticularchallenge,a“perSeller”pointspayoutcap,perquarter,perChallengemayapply.OnceanindividualSellerParticipantearnsthemaximumamountofpointspayableforaChallengeinaquarter,nootherpointscanbeearnedagainstthatChallengebytheindividualSellerfortheremainderofthequarterperiod.Ifapplicable,theSellercapamountthatcanbepaidperquarterforaChallengeisdetailedinthespecificChallengetermsandconditionsonthe“Viewchallenges”pageontheProgramwebsite.
• CompanyCaps
Basedonaparticularchallenge,a“perCompany”pointspayoutcap,perquarter,perChallengemayalsoapply.OnceaCompany’sindividualSellerstotallyearnthemaximumamountofpointspayablefortheChallengeinaquarter,nootherpointscanbeearnedbytheindividualSellersofthatCompanyforthatChallengefortheremainderofthequarterperiod.TheCompanycapamountthatcanbepaidforaChallenge,perquarterisdetailedintheChallengetermsandconditionsonthe“Viewchallenges”pageontheProgramwebsite.
• Challenge/BudgetCaps
A“perChallenge(orgroupofChallenges)”pointspayoutcap,perquartermayalsoapply.OnceaChallengehasreacheditsbudgetpayoutcapacity,CiscoreservestherighttoterminateallpointearningsandissuancestotheCompanyanditsSellersaccordingly.If/oroncethedesignatedamountofbudgetfundsforaChallengehasbeenexhausted,nootherpointscanbeearned,orwillbeissuedagainsttheChallengetotheCompanyoritsSellersfortheremainderofthequarterperiod.
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If/oronceapointspayoutcaphasbeennotedforaspecificChallenge,thecapamount,captargetaudience,andcapperiodcanbefoundinthespecificChallengetermsandconditionsthroughtheViewchallenges”pageontheProgramwebsite.If/oroncethespecificChallengecapamount,captargetaudience,and/orcapperiodhasbeenissued,CiscoreservestherighttoterminateallpointissuancesagainstthatChallengeandnootherpointscanbeearnedorwillbeissuedfortheremainderofthequarterperiod.
Oncetheabove-mentionedCapshavereachedfundingcapacityinanygivenquarter,foranyreason,andaneligibleorderissubsequentlysubmittedforclaiming,thesubmittedclaimwillbeprocessedasan“Approved”orderordeal,butpointswillnotbeavailabletobeissued.AnySellerbasedcapsforpointsearnedbySellerand/orCompanyParticipantsthroughtheQuickorPoPclaimsubmissionsmethodwithAutomaticDistributionofpointswillbemanagedandcalculatedattheperSellerindividuallevel.SellercapsforpointsclaimedbyCompanyParticipantsthroughtheQuickClaiming“bulk”submissionswithManualDistributionofpointswillbemanagedandcalculatedbasedonthetotalnumberofCompanyenrolledSellersandregionalperSellerProgramcapamountsasillustratedabove.PointcapdetailscanbefoundinthespecificChallenges’generaltermsandconditionsthroughtheProgramwebsiteonthe“Viewchallenges”page.AnotificationinformingtheindividualParticipantsoftheutilizationstatusofanyactiveChallengescapswillbepostedonthe“AlertsandAnnouncements”sectionoftheProgramwebsite,andontheParticipants“Dashboard”.Inaddition,autilizationbargraphingeachapplicablepointspayoutcapamountwillbeprovidedthroughtheProgramwebsiteParticipant’s“Dashboard”.TheutilizationbarwillmonitoranddisplaythepercentageofRewardspointsusedand/orstillavailablepercapinstance.
RewardsPointsExpiration
SellerPointExpirations
AllParticipantsmustremainemployedatCompany,haveaCiscoID(CCOID)thatisassociatedwithsameCompany,andsuccessfullyenrolledthroughPPE/PSSandonboardedintheSellerRewardsProgramtocontinuetoparticipateintheProgram.AllPointsdistributedtoaSellerParticipantthathavenotbeenredeemedatanytimewithinafiscalyear(FY),aswellasanyoutstandingbalancesofunredeemedPointsissuedinearlierperiodswillexpireattheendofthefirstquarterofthesecondCiscofiscalyearfollowingtheCiscofiscalyearinwhichtheywereearned.*Example:ASellerParticipantwhoisdistributed100,000RewardsPointsinCiscoFY1mustutilize(redeemthroughtheSellerRewardsMarketplace)atotalof100,000RewardsPointsbythelastdayofthefirstquarterofFY3orCiscowillexpirethebalanceofthetotalRewardsPointsfromFY1thatwerenotredeemed.AllRewardsPointswillbecountedasredeemedonafirstin,firstoutbasis.
AlloutstandingPointsand/orTicketswillexpireforParticipantswhoseaccounthasbeeninactive(noRewardsPointsorTicketsissuedtoorredeemedbyCompanyorSellerParticipants)fortwenty-four(24)cumulativemonthsandtheirrespectiveaccountmaybeclosedbyCisco,andadditionalmonthswillnotbeallowedtoutilizeanypreviouslyoutstandingRewardsPointsorTickets.InactiveParticipantswillbenotifiedinadvanceofRewardsexpirationand/oraccountdeactivation.Rewardearnings,distributionandredemptionactivitywillbetrackedwithintheSellerRewardsProgramwebsiteatcisco.com/go/sellerrewards.ParticipationthatdoesnotresultinPointsand/orTicketsissuances,distributionsorredemptionsisnotconsideredRewardsactivity.*“Inactive”isdefinedasanaccountthathasneitherearned,distributed,received,orredeemedanySellerRewards(PointsandTickets).
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CompanyPointExpirationsCompanyParticipantsmustremainemployedatCompany,haveaCiscoID(CCOID)thatisassociatedwithsameCompany,andsuccessfullyenrolledandregisteredinSellerRewardsinordertocontinueparticipationintheProgram.AllRewardsPointsearnedbytheSellerParticipantsandissuedtotheCompanyaccountatanytimewithinaquarterperiodthathasnotbeendistributedtoaSellerParticipant(s)withinthesixty(60)daysfollowingtheendoftheeligiblequarterforwhichtheRewardsPointswereearnedbytheSellerParticipantwillbeexpiredandnolongereligiblefordistribution.ACompanyParticipantmustdistributeRewardsPointstoSellerParticipantsassociatedwiththeirCompanyduringthisperiod,orCiscowillexpirethebalanceofthetotalRewardsPointsfromthespecificCiscofiscalquarterthatwasunused.AllPointswillbemeasuredasdistributedonafirstin,firstoutbasis.PointsdistributedtoSellerParticipants(orredeemedbyCompanyonbehalfofSellers)priortothisdatewillnotexpire.ThisexpirationisspecifictoCompanyaccountsanddoesnotapplytoindividualSellerParticipants.CompanyParticipantsandSellersParticipantscanviewactivitybydatewithintheirrespectiveaccountsontheProgramwebsite.ParticipantsmaynotbenotifiedpriortoPointsexpirationasitisatCisco’sdiscretion.
ProgramChallengesRewardTickets
EarningandRedeemingRewardTicketsSellerParticipantsintheSellerRewardsProgramcanearnandreceiveRewardsTicketswhentheysuccessfullyperformeligibleChallengesonorexternaltotheProgram’ssite.EligibleChallengesincludebutarenotlimitedtosuchactivitiesascompletingCiscotrainingsandeducation,reachingcertainbookingsamounts,meetingcertainCiscoarchitecturegoals,submittingasurvey,achievingtopsellerperformances,completinganactivationandmore.TicketsthatareearnedandreceivedbySellersarearesultofSellerscompletingChallengesthathavebeencreatedbyeitherCiscoorCompanyParticipantsthroughtheProgramwebsiteatcisco.com/go/sellerrewards.Theseticketshavenomonetaryvalueandcannotberedeemedforanyitemsequatingtoamonetaryvalue.ACompanyearnsRewardsTicketsquarterlybasedonthenumberofpersonstheyhaveenrolledintheSellerRewardsProgramatthestartofeachquarter.CompanyParticipantscanutilizetheirearnedTicketsonlyasRewardsfortheirSellerParticipantssuccessfullycompletingActivityChallengescreatedandassignedtoSellersbytheCompany.SellersredeemtheirearnedRewardsTicketsforentriesintoregularlygeneratedcontestdrawingsforchancestowinPrizessuchasgiftcards,merchandise,orexperiencesasindicatedandfeaturedintheSellerRewardsProgramwebsite.Prizesmaydifferaccordingtocountry,availability,andlegalrequirements.EachPrizeentryrequiresacertainnumberofTicketsthatcanbeexchangedformorethanoneentryperitem,unlessotherwisestated.ForPrizesthatallowmultipleentriesperParticipant,themoreTicketsredeemedforentriesperPrize,themorechancesthereistowinthatPrize.ForPrizesthatonlyallowoneentryperIndividualParticipant,thereisanequalchancetowinthatPrizeforallParticipantswithanentry.ThePrizeswhichcanbedistributedcanvary.EntriesmustbereceivedduringeachcontestPeriod(permonth,quarterorperiodasindicatedonwebsiteandmarketingcommunications).IntheeventofadisputeastotheidentityofaParticipant,theidentitywillbedeemedtobethepersonwho:
• redeemedtheTickets,• wererecordedaswinningaslistedontheProgramwebsite• whosecorrespondingemailaccountisthegoverningtheemailaddresswhenopened
Ciscoisnotresponsibleforlate,lost,delayed,damaged,misdirected,incomplete,void,corrupted,garbled,illegible,and/orunintelligibleentries,orforanyproblems,bugsormalfunctionsParticipantsmayencounterwhenredeemingtheirTicketsforanentry.
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Onlycompleteandvalidentrieswillbeaccepted.CiscowillverifyreceiptofentriesthroughtheProgram’swebsite.ParticipantsmustprovideallinformationrequestedtobeeligibletowinaPrize.Ciscoreservestherighttodisqualifyfalseentriesorentriessuspectedofbeingfalse.Incomplete,unreadable,orunintelligibleentrieswillbedisqualified.AllentriessubmittedbecomethesolepropertyofCiscoandwillnotbeacknowledgedorreturned.
WinningRewardsPrizesAlleligibleentriesreceivedwillbeenteredintoaseriesofdrawingswhereaCiscoindependentsourcewillrandomlyselectPrizewinnersfromalleligibleentriesreceivedforeachPrize.Attheendofeachcontestperiod,adrawingpereligibleregion(AmericasandAPJC)willbeconductedbyanindependentsourcethatwillrandomlyselectatleastoneentryforeachoftheavailablePrizesforthatcontestperiodandeachregion.Theremustbeatleastone(1)entryinagivencontestperiod,perprizeinorderforadrawingtotakeplaceforthatcontestperiod.Ifthereisnotatleastoneentrytoholdadrawingforapotentialwinnerforaparticularprize,thedrawingforthatprizewillbepostponedtothenextcontestdrawingnottoexceedatotalofone(1)additionalcontestperiod.Ifaftertwo(2)consecutivecontestperiodswithoutatleastoneentryforthePrize,thePrizewillbechanged,andanewcontestperiodstartedfeaturinganewPrize.Allwinnerswillbedeterminedwithinten(10)businessdaysoftheendofthecontestperiod.Inaddition,theCompanywillbenotifiedbyemailoftheSellerParticipantwhowontheprize.TheCompanyisthenrequiredtoacceptanddistributetheprizebydesignatingaSellerParticipant(Company’sdiscretion)astheactualprizerecipient,whichcandifferfromtheSellerParticipantthatwasselectedandnotifiedbyCiscoasthePrizewinner.ACompanyParticipantmustacceptanddistributeprizestoSellerParticipantswithinthethirty(30)daysfollowingthePrizewinneremailnotificationsenddate.PrizesthatarenotacceptedordistributedbyCompanyParticipantwithinthethirty(30)daysfollowingtheemailsenddatewillbeforfeitedandnolongeravailable.ACompanyParticipantcanalsobenotifiedbytelephone,mail,orcommunicationontheSellerRewardsProgramwebsite,atCisco’sdiscretion.AllCisco’sdecisionwillbefinalinallmatters.PrizeswillbeforfeitedifaCompanyParticipant:(a)cannotbereached;(b)failstorespondtoanyemailfromCisco;(b)failstoprovideanyinfoasrequestedorneeded;(c)failstoreplywithrequestedinformationwithinthirty(30)daysasrequiredpursuanttotheseProgramRules;(d)isnolongeremployedbytheCompanyatthetimeoftheaward;or(e)cannotacceptorreceivetheprizeRewardsforanyreason.And,insuchcase,analternatewinnerwillbeselectedinanotherrandomdrawingbyanindependentsourcefromamongtheremainingeligibleentriesforthatPrize.AtCisco’sdiscretion,Prizewinnersmaybesentadeclarationofeligibility/liability/publicityrelease("Release").Unlessrestrictedbylaw,theWinner(s)receivingsuchaReleasewillberequiredtocomplete,sign,andreturnitwithinthetimeperiodspecified.ThePrizemaybeforfeitedand,insuchcase,analternatewinnermaybeselectedinarandomdrawingfromamongtheremainingeligibleentriesifaCompanyParticipant:(a)cannotbereached;(b)failstoobtainallsignaturesontheRelease;(c)failstoreturnanydocumentsorrequestedinfoinatimelymannerasrequiredpursuanttotheseOfficialRules;(d)isnolongeremployedbytheCompanyatthetimeoftheaward;or(e)cannotacceptorreceivethePrizeforanyreason.CiscowillultimatelydeclarewhenoriftheCompanyParticipanthasmettherequirementstobecometheultimate“Prizewinner”foreachdrawing.SellerParticipants,whosenameshavebeenselectedfromaparticulardrawingasthewinner,doesnotguaranteethattheywillbetheactualrecipientsofthePrizeforthatdrawing.Tobedeclaredtheactual“Prizewinner”andrecipientofthePrize,theCompanyParticipantmusthaveprovidedalloftherequiredinformation,documents,andsignatures(ifapplicable)asrequestedbyCiscoandhasselectedtheSellerParticipanttoreceivetheprize.TherequestsandrequirementsoftheCompanyParticipantcanchangeperprize,contestperiod,region,orasneededandwithoutpriornotificationbyCisco.Asastandardrequirement,theCompanyParticipantmustprovidethenameanddeliveryaddress(physicaloremail)ofthePrizewinner.FailuretocomplyasrequiredwilldisqualifyaSellerParticipantfromthatdrawing,andanotherSellerParticipantwillbeselecteduntilallrequirementshavebeenmetforthedrawingandaSellerParticipanthasbeenconfirmedasthe“Prizewinner”forthatdrawing.
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AspartoftheChallenge,atleastone(1)prizefromanyandallofthePrizecategorieslistedbelowwillbeawardedpercontestperiod.WinnerscanreceivePrizesfromanyofthePrizecategorieslistedbelow,dependingonwhichPrize(s)theSellerParticipantsredeemtheirTicketsasindicatedontheProgramwebsiteforentriesinwhichtowin.Thecontestperiod(monthorquarter)willbesetandcommunicatedpriortoeachconteststartdate.However,dependingonthenumberofentriesreceivedwithinacontestperiod,thetimecanbeextendedorreducedatthesolediscretionofCiscodependingonthetotalnumberofentries(e.g.,toomanyornotenough)arereceivedforanyonePrizeitemwithinaperiod.Thecontestperiodwillnotexceedthree(3)months(onequarter),orgolessthantwenty-nine(29)calendardaysforapotentialwinnertobeselected,whereeligible*,foranyoneofthefollowingprizecategories:
• Experiences:Participantscanentertowinexperiencesthatinvolvetheaccesstotheuse,attendance,orparticipationwithCiscospecificopportunities,events,orpersons.
• CiscoLearningCredits:ParticipantscanentertowinCiscoLearningCreditsthatcanbeusedasapaymentmethod
forCiscoauthorizedtrainingatparticipatingCiscoLearningSolutionsPartners,CiscoLearningPartners,CiscoSalesConnect,andtheCiscoPartnerE-LearningConnection.
• GiftCards:Participantscanentertowinfromaselectionofgiftcardsoftheirchoice.Eligiblegiftcardscanvaryper
contestperiodandregionasparticipatingcompaniesareaddedorremovedfromtheselectionofchoices.Giftcardshavenocashvalue,orcantheyberedeemedorexchangedforcash,debit/ATMcards,oranyothersimilarcash-basedcards.
• CharitableDonationExperience:Participantscanentertowinanopportunitytodonateapre-determinedamountto
theCharityoftheirchoicefromalistofeligibleCharities.EligibleCharitiescanvarypercontestperiodasCiscoreservestherighttoaddand/orremoveCharitiesaccordingly.
• FeaturedRewards:Participantscanentertowinafeaturedhighvaluedbrand-nameditemwherethefeaturedPrize
itemcanvarydependingonCisco’schoiceforthatcontestperiodandavailabilityorrelevancyincountryorregion.*Someprizesarenoteligibleinsomeregionsand/orcountries.Onlywhereeligiblewilltheaboveprizesbeavailableforcontestdrawingsandprizeissuances.Therewillbenocashprizes,orcananyPrizeberedeemedforcash.ReferencetheSellerRewardsProgramwebsiteatcisco.com/go/sellerrewardsforalistofthecurrentcontestPrizes.Thereisalimitofonlyone(1)prize,perparticipatingPrizewinner,percontestperiod,perregionallowed.Theapproximateretailvaluesaresubjecttochangebasedoncurrentmarketconditionsatthetimeofprizefulfillment.Prizewinnersarenotentitledtoanysurplusbetweenactualretailvalue(ARV)ofprizeandstatedARV,andanydifferencebetweenstatedARVandactualvalueoftheprizewillnotbeawarded.Nosubstitution,assignment,transfer,orcashredemptionofanyprizeisallowedbyPrizewinner.Participantswillbenotifiedandissuedprizeaccordingtoanycountry,regionalorlocallaws,businessrules,orrequirementsasstatedin,onandwithintheProgramsiteforthatregionorlocality.Ciscoisnotresponsibleforanyrestrictionsordisqualificationssuchrequirementsmaycause.CiscoreservestherighttosubstituteaPrizewithanotherPrizeofequalorgreatervalueshouldtheadvertisedPrizebecomeunavailableforanyreason.AllPrizesmaybeawardedintheformofavoucher(s),coupon(s)and/orgiftcard(s),atCisco’ssolediscretion,totheCompanyonbehalfofthewinningSellerParticipant.ItisthesoleresponsibilityandchoiceoftheCompanytodistributeanyPrizestotheirselectedandactualwinningSellerParticipant.Ciscowillnotbeheldaccountableorresponsibleforprovidinghelp,support,orcommunicationoutsideoftheseProgramRulestothewinningSellerParticipantintheacquisitionofsaidPrizesfromtheirCompanyorrepresentingCompanyParticipant.IfaCompanyisunabletoparticipateinoracceptthePrizeoranyportionofaPrizeforanyreason,CiscoshallhavenofurtherobligationtoCompany.NeitherCiscooranyofitsPrizesupplierswillreplaceanylostorstolenitems,cards,orcertificatesafterbeingawardedtodesignatedPrizewinners.InnoeventwillCiscoberesponsibleforawardingmorethanthestatednumberofPrizes.
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Eachprizerecipientwillaccepttheprize"ASIS."Allcostsandexpenses,includingsupportservices,notspecificallylistedaspartofthePrize,aresolelytheresponsibilityoftheprizerecipient.Ciscohastherighttochangetheprizecategories,prizeitems,ornumberofprizestobeawardedforeachcontestperiodwithoutpriornotification,andasneeded.RefertoExhibitA–MarketplaceItems,PrepaidCardsandTravelandExperientialRewardsforadditionalinformationontheseprizes.
TaxRulesforCompanyandSellerParticipants
ThefollowingsectionprovidesthetaxrulesforboththeindividualSellerandCompanyParticipants.LiabilityfortaxationorsocialchargesisthesoleresponsibilityoftheCompany,andCiscogivesnowarrantyoracceptsanyresponsibilityastothetaxationtreatmentoftheProgram,includingwithoutlimitation,theaccumulationofRewardsPoints.SellerParticipantsTaxRulesSellerParticipantsmustacknowledgethatPointredemptions,aswellasanyTicketPrizesmaybetreatedastaxableincome.Thepointsredeemedmayalsobeconsidereddirectcompensationforthepurposesoftaxation,nationalinsurance,orsocialsecuritycontributions(orequivalenttaxesorsocialchargesapplicableunderlocallaw).SinceallSellerParticipantRewardsareissuedtotheCompanyandthendistributedtotheSellersbytheCompanyastheCompanydetermines,SellerParticipantsarenotrequiredtosubmitanytaxidentificationinformationtogainaccesstotheplatformorparticipateintheSellerRewardsProgram.CiscoisnotrequiredtoreportanytaxinformationtotheSellerParticipants.AnytaxinformationrequiredbylocaltaxagenciesforparticipatingintheProgramisthesoleresponsibilityoftheCompanyandSellerParticipants,andnotthatoftheSellerRewardsProgram,itsteammembers,orwebsite(s).CompanyParticipantsTaxRulesTheCompanymustpayallapplicableincometaxes,eveniftheCompanyhasrequiredthattheSellerParticipantstransferownershipofthemoneytotheCompany.TheCompanyissolelyresponsibleforanyfederal,state,provincialtaxes,socialsecurity,nationalinsurancecontributions,socialchargeorothertaxesthatmaybeimposedasaresultofredeemingPointsorTicketsthatresultintheSellerParticipantswinningprizesundertheSellerRewardsProgram.TheCompanywillindemnifyCiscoforanytaxes(whetherdirect,indirect,orotherwise)thatCiscobecomesliableforasaresultoftheSellerParticipantsbeingprovidedwithPointsfortheredemptionofitemsand/orTicketsthatresultinprizespursuanttothisProgram.TheCompanyagreesthattheyareobligedunderapplicablelocallawstoreporttotheSellerParticipants’localtaxauthoritiesand/orsocialchargeorcontributionsagency(oranalogousauthority),informationrelatingtotheirparticipationintheProgram,includingwithoutlimitation,thevalueofRewardsPointsaccumulated.TheCompanyagreesthatCiscoisnotobligedunderapplicablelocallawstoreporttotheSellerParticipants’localtaxauthoritiesand/orsocialchargeorcontributionsagency(oranalogousauthority),informationrelatingtotheirparticipationintheProgram,includingwithoutlimitation,thevalueofRewardsPointsaccumulated.IfaSellerParticipantleavestheemploymentofthePartnerCompany,SellerParticipantmustupdatetheirpersonalinformationinPartnerSelfService(PSS)atcisco.com/go/pss.IfParticipantisunabletoaccessPSS,theycannotifyCiscoCustomerServiceCentralbyopeningacase.TheCompanyParticipantisalsoresponsiblefordisassociatingtheSellerParticipantfromthePartnerCompanyinPSSassoonaspossiblefollowingtheterminationdatetoeliminatethepossibilityoftheterminatedSellerParticipantmakingsubsequentclaimsintheprogram.
GeneralProgramTerms
• TheCompany’sportionoftheSellerRewardsProgramisavailabletomultiplePartnerAdministratorrolesasdesignatedbythePartnerandDistributorCompany.
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• ByparticipatingintheProgram,individualSellerParticipantsandCompanyParticipantswarrantthat(a)theyare
eligibletoparticipateundertheircountry’sRelevantLaws,includingthosegoverningprizesandawardsand(b)participationin,andperformanceofactivitiesundertheProgramareconsistentwiththepoliciesoftheCompanyforwhichtheindividualandCompanyParticipantswork.
• CiscoreservestherighttodisqualifyanyParticipant(individualand/orCompany)andexpireallassociatedRewardsif
CiscodeterminesthatParticipant’sparticipationintheChallenges,receiptofaReward,ortheProgramitselfviolatesanyRelevantLaw.
• CiscoreservestherighttodisqualifyanyParticipant(individualand/orCompany)andexpireallassociatedRewardsif
CiscodeterminesthatParticipant’sparticipationintheProgram,orreceiptofaReward,isinviolationoftheserulesorthetermsofanyChallenge,oriftheParticipantisruledtobeineligible.
• Likewise,Ciscoreservestheright(a)todisqualifyandexpireallassociatedRewardsofanyParticipant(individual
and/orCompany)thatCiscosuspectsoffraudorotherunlawfulconductinobtainingRewardsor(b)todisqualifyandexpireallassociatedRewardsofanyParticipantwhoCiscobelieveshaspurchasedproductsinviolationofCisco’sDistributionChannelPoliciesorCisco’sDirectChannelPolicies(whicheverisrelevant).Ataminimum,theParticipant’saccountwillbefrozenduringthereviewperiodandnoactivitywillbeallowedtotransactagainstit.
• CiscoreservestherighttodiscontinuetheProgramatanytime.Shouldthisoccur,Participantswillthenhaveninety
(90)calendardaystoutilizeanyoftheiroutstandingRewards,afterwhichtimeallremainingRewardswillbeexpiredandtheirmembershipwillcease.
• ByparticipatinginthisSellerRewardsProgram,ParticipantsagreetoreleaseandholdharmlessCisco,thevendors
thatmanagethisProgram,andeachoftheirrespectivesubsidiaries,divisions,relatedcompanies,andtheirrespectiveofficers,directors,employees,andagentsfromandagainstanyandallclaimsorcausesofactionarisingoutofparticipationintheProgram.ParticipantsfurthergrantCiscoanditsagentsandassigneesfullpermissionandauthoritytouse,publish,anddisplayParticipantname,voice,andphotographorotherlikeness,aswellasidentifyinginformationsuchasthenameofParticipantemployer,foradvertisingorotherrelatedpurposesinanymediawithoutadditionalcompensation(optionalforresidentsofTennessee).
• ParticipantsfurtheracknowledgeandagreethatCiscomaypostinformationonaleaderboard,newsfeed,orother
methodtoshowstatus(foundatcisco.com/go/sellerrewardsoranotherCiscopasswordprotectedwebsite)relatingtoParticipant’sparticipationinvariousactivitiesthatfallunder
• Theinformationmayinclude,butisnotlimitedto,Partner’snameandterritory;thefactofPartner’sparticipation;
specifictaskscompleted;and/orPartner’srankingascomparedtootherpartnersparticipating.• RankingscanincludenumberssuchasSellersCiscosalesrankandPartnerorDistributorCiscosalesrank.Regardless
ofwhetherthisinformationcouldbeconstruedascompetitiveinformation,andnotwithstandinganythingtothecontraryinanyotheragreementbetweenPartner,DistributorandCisco,ParticipantacknowledgesandagreesthatCiscomaypostsuchinformation.
• PartnerandDistributoracknowledgesandagreesthatitshallbesolelyresponsibleforensuringthatitsemployees
grantCiscoanditsagentsandassigneesfullpermissionandauthoritytouse,publish,anddisplaysuchinformation,plusemployees’names,voices,andphotographsorotherlikenesses,aswellasidentifyinginformationsuchasthenamesofParticipants’employers,foradvertisingorotherrelatedpurposesinanymediawithoutadditionalcompensationunlessprohibitedbylaw.
• Anyandalldisputes,claims,andcausesofactionwithCiscoarisingoutoforconnectedwiththisProgram,otherthan
determinationorvalidityofclaims,shallberesolvedindividually,andexclusivelybyarbitrationundertheCommercialDisputeResolutionProcedures(January1999)oftheAmericanArbitrationAssociationinSanFrancisco,California,UnitedStates,orunderthedisputeresolutionprovisionofPartner’sresaleagreement,asapplicable.
• Anyandallclaims,judgments,andawardsshallbelimitedtoactualout-of-pocketcostsincurred,includingcosts
associatedwithparticipatinginthisProgram,butinnoeventattorneys’fees.Participantsherebywaiveallrightsto(i)claimorbeawardedanypunitive,direct,indirect,incidental,andconsequentialdamagesandanyotherdamages,
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otherthanforactualout-of-pocketexpenses,and(ii)tohavedamagesmultipliedorotherwiseincreased.• Ciscoreservestheright,atitssolediscretion,tocancelorsuspendtheProgramandtheProgrammembersiteshould
viruses,bugs,unauthorizedhumanintervention,orothercausesbeyondthecontrolofCisco,intheCompany’ssoleopinion,corrupttheadministration,security,fairness,integrity,orproperoperationoftheProgramortheProgrammembersite.Intheeventofcancellation,CiscomayrequireParticipantstoredeemalltransferredPointswithinninety(90)calendardaysofcancellationorsuspension.
• Allissuesandquestionsconcerningtheconstruction,validity,interpretation,andenforceabilityoftheseProgram
Rulesshallbegovernedby,andconstruedinaccordancewith,thelawsspecifiedasthegoverninglawsinPartner’sresaleagreementwithCisco(i.e.IndirectChannelPartnerAgreement,SystemsIntegratorAgreement,orsimilar).IntheUnitedStates,theforegoingmeansthelawsoftheStateofCalifornia.
• CiscoreservestherighttocancelormodifythisProgramatitsdiscretion.AnymodificationoftheseProgramRules
shallbecommunicatedtotheParticipantsbyregularmail,email,orbypostingontheSellerRewardswebsiteatcisco.com/go/sellerrewards.ChecktheseProgramRulesfrequently,asCiscomayfromtimetotimeunilaterallyamendtherulesbypostingrevisedlanguageonthewebsite.Themostup-to-dateversionoftheseruleswillalwaysbeavailableforreviewonthewebsite.Amendmentswillbecomeeffectiveatthetimetheyarepostedonthewebsite.Continueduseofthewebsiteafteramendmentsarepostedwillconstituteacceptanceofsuchamendments.
• Thesubmissionoffalse,incomplete,ormisleadingclaimsinconnectionwiththeProgrammayconstitutemailorwire
fraud,whicharefederalcriminaloffenses,andmayviolateregional/statelawsaswell.• EachindividualSellerParticipantandeachCompanyParticipant,throughitsauthorizedrepresentative,verifiestothe
following:Either:• Theowner(s),principals,directors,officers,andemployeesofCompanyParticipant’sbusiness
(“Owners/Management”)arenotgovernmentofficialsoremployees(atanylevelofgovernment);or• If,duringthetermoftheProgram,oneormoreoftheowners/managementisorbecomesanofficial,officeror
representativeofanygovernment,politicalpartyorcandidateforpoliticalofficeoutsidetheUnitedStatesandisresponsibleforadecisionregardingobtainingorretainingbusinessforCiscoproductsorservicesbysuchgovernmentorgovernmentalentity,CompanyParticipantwillnotifyCiscoinwriting;
• Theowners/managementofCompanyParticipantarenotemployeesofCisco(includinganyofitsaffiliated
companies).
o NeitherCompanyParticipant,ortheowners/managementofCompanyParticipant,havebeenformallychargedwith,convictedof,orpleadguiltyto,anyoffenseinvolvingfraudorcorruption.
o NeitherCompanyParticipant,ortheowners/managementofCompanyParticipant,havebeenlistedbyanygovernmentorpublicagency(suchastheUnitedNationsorWorldBank)asdebarred,suspended,orproposedforsuspensionordebarmentorotherwiseineligibleforgovernmentprocurementprograms.
o NeitherCompanyParticipant,ortheowners/managementofCompanyParticipant,haveofferedto
pay,orhasCompanyParticipantpaidanypoliticalcontributionstoanypersonorentityonbehalfofCisco.
o TheywillpromptlyinformCiscoifanyportionofthestatementsinthissectionchanges(e.g.,anowner
ofCompanyParticipant’sbusinessbecomesagovernmentofficial).
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ExhibitA–MarketplaceRedemptionItems
MarketplaceItemsCiscowillacceptreturnsforanymerchandiseawarditemprovideditisreturnedwithinthirty(30)daysofreceipt,andCiscowillfullyrefundthevalueoftheaward.Wewillalsopayforthereturnshippingforanyreturnsduetodamage,defect,ororderprocessingerror.Ciscoregretsthatitcan’tacceptreturnsformajorappliances,eventtickets,travelawards,vouchers,specialorders,orawardsdeliveredelectronically(downloaded)suchase-books,music,movies,andsoftware.Prices,descriptions,andavailabilityofawardsaresubjecttochangewithoutnotice.
PrepaidCardsIfaprepaiddebitcardorgiftcardisavailableinagivencountry,thecardwillbeachoiceintheProgramwebsiteMarketplaceatthetimeofredemption.FortheUnitedStatesandCanada,reloadableprepaiddebitcardsareonlyavailabletoIndividualParticipantsandcanonlybeissuedintheIndividualParticipant’sname.IfanIndividualParticipantchoosesareloadabledebitcard,whereavailable,onlyoneprepaidcardwillbeissuedtoeachIndividualParticipant.Areplacementdebitcardcanbeissuedforafeeuponlossoftheplasticcard.IndividualParticipantscanviewtheirprepaidcardaccountsonlinetoseetheirremainingbalances.Theprepaidcardcannotbeusedifthereisnolongerapositivebalanceintheprepaidcardaccount.IndividualParticipantsmustaccrueaminimumthresholdofPointsinordertoredeemforareloadableprepaidcard.ChangestothesevaluesandincrementsareatthesolediscretionofCisco.MinimumvalueofapprovedPointsinordertoredeemareloadableprepaidcardandrespectiveincrementisoutlinedintherespectiveProgramwebsiteRewardsMarketplace.PrepaidcardsmaynotbeusedtowithdrawcashfromanATM,subjecttothetermsandconditionsofthecardissuer.Prepaidcardsmayincludetheirowntermsandconditionsofuse,whichwillbesenttoIndividualParticipantalongwiththeprepaidcard.Ciscowillnotbeheldresponsibleforanyproblemsregardingmerchandise,trips,orotherusesoftheprepaidcard.Typically,Rewardscardsareissuedinconnectionwithaloyalty,award,orpromotionalprograms.ExperiencesMarketplaceExperiencesMarketplacetermsandconditionsareprovidedintheHelpCenteronthebottomofeachpageintheExperiencesMarketplace.Specificexperiencedetailislocatedintheexperiencedescription.AnyquestionsParticipantsmayhavepriortoredemptioncanbeansweredbyemailingtheSellerRewardsCustomerServiceTeambyusingtheContactUslinkatthebottomofanypagewithintheExperiencesMarketplace.UnlessotherwisespecifiedintheExperiencepackagetermsandconditions,anyarrangementsthatarenotarrangedandpre-paidbyCiscoarethesoleresponsibilityoftheParticipantincluding,withoutlimitation,spendingmoney,mealsthatarenotpartofthepre-paiditinerary,taxes,insurance,passports,visas,vaccinations,additionaltransfers,itemsofapersonalnature,in-roomcharges,sight-seeingandotherentertainmentcostsandallotherancillarycosts.AconditionofparticipatinginanyexperientialeventisthatallParticipantsconsenttoparticipateintheexperienceattheparticipatingperson’sfreewillandrisk.TheparticipatingpersonmustexpresslywaiveanyresponsibilityorliabilityonthepartofCiscoforanyaccidents,personalinjury,damagetoorlossofanypersonalpropertyandindemnifyCiscoagainstanyclaimsbythirdpartiesunderorinconnectionwiththeexperientialRewards.CiscomayrequiretheparticipatingpersontosignawaiverbeforeembarkingontheexperientialRewardsandmaywithdraworcanceltheRewardsintheeventthataparticipatingpersondoesnotsignsuchwaiver.
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ExhibitB–MarketplaceRedemptionOrders
DamagedMerchandiseItemsshouldbeinspectedthoroughlyatthetimeofdelivery.IftheParticipantisnotsatisfied,theymustrefusetheitembeforesigningthedeliveryreceiptandmustreportanydefectsordamagetothedeliveryagent.DamageditemsshouldalsobereportedtotheSellerRewardsMarketplaceCustomerServiceteamwithinthree(3)businessdaysofreceiptusingthe“ContactUs”linkatthebottomofanypagewithintheSellerRewardsMarketplace.Note:Fromthe“ContactUs”page,choose“Orders”andselecttheorderbeforesendingamessage.IftheParticipant’sorderiseligibletobereturned,theymustcontacttheSellerRewardsMarketplaceCustomerServiceteambyusingthe“ContactUs”linkatthebottomofanypagewithinyourMarketplaceforinstructions.Inordertoprocessaclaimwithfreightcarriersforthedamagedmerchandise,theitemmustbereturnedwithalloriginalpackaging,includingexteriorbox,productpackaging,andshippinglabel.Itisimperativethattheabove-identifiedcriteriaismetinordertoopenaclaimandhaveareplacementitemsenttotheParticipantatnocost.Note:Allreplacementshipmentswillbeforthesameitem.TrackingShippedOrdersOncetheParticipantplacesanorder,theywillreceiveanorderacknowledgmentemailtotheaddressprovidedwithordernumberandcontactinformation.Iftheyhaveanaggressivefirewall,theymustchecktheirspamfolderstoensuretheyseeallordercorrespondences.IfaParticipantwantstoknowanorderstatus,theymustusethe“ContactUs”linkatthebottomoftheirconfirmationemailoratthebottomofanypagewithintheMarketplacetoemailtheProgramMarketplaceCustomerServiceteam.Ifanitemhasbeenreported“lostintransit,”bytheshipperaclaimwillbeopened,andareshipmentwillbeinitiatedwithoutdelay.Thisreshipmentwillbeatnoadditionalcostunlessitislaterproventohavebeendeliveredtotheawardrecipient.Ifthelostitemisfoundtohavebeendeliveredtotheawardrecipient,theSellerRewardsMarketplaceCustomerServiceteamwillinitiateacalltagforthisitem.Iftheitemisnotsuccessfullyrecoveredorisreceivedbackinnon-resalablecondition,theParticipant’saccountwillbedecrementedtheassociatedRewardsPointsforthereshipment.ThisactioncouldtaketheaccounttoanegativePointbalance.Ifthefreightcarrierdeniesalossclaimduetothefactthatthesignaturematchesprevioussignaturesfordeliveriesthatwerereceived,thentheParticipant’saccountwillbedecrementedtheassociatedRewardsPointsforthereshipment.Thisactioncouldtaketheaccounttonegativebalance.AddressUpdatesCiscostrivestoshipasquicklyaspossible.IfaParticipantwishestochangetheaddress,theymustcontacttheProgramMarketplaceCustomerServiceteambyusingthe“ContactUs”linkatthebottomofanypagewithintheirMarketplaceassoonaspossible.Anaddresschangedisnotaguaranteeofacorrectaddress.
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ExhibitC-CompliancewithAnti-CorruptionLaws
InconnectionwiththesaleordistributionofCiscoproductsorservices,orotherwiseincarryingoutitsactivitiesunderorinconnectionwiththeSellerRewardsProgram,eachParticipantrepresentsandwarrantsthefollowing:(a)CompanyParticipantwillcomplywithallcountry,federal,state,andlocallaws,ordinances,codes,regulations,rules,policies,regulations,andprocedures,including,withoutlimitation,allanti-corruptionlaws,includingtheU.S.ForeignCorruptPracticesAct(ApplicableLaws).TheycanfindmoreinformationabouttheFCPAatthefollowingURL:http://www.justice.gov/criminal/fraud/fcpa/,[email protected].(b)Theyshallnottakeanyactionorpermitorauthorizeanyactioninviolationoftheapplicablelaws.(c)TheywillnotusemoneyorotherbenefitorprivilegeprovidedbyCiscoforanyunlawfulpurposes,includinganypurposesviolatingapplicablelaws,suchasdirectorindirectpayments,forthepurposeofassistingCiscoinobtainingorretainingbusiness,toanyofthefollowing:governmentofficials(includinganypersonholdinganexecutive,legislative,judicialoradministrativeoffice,whetherelectedorappointed,orofanypublicinternationalorganization,suchastheUnitedNationsorWorldBank,oranypersonactinginanyofficialcapacityfororonbehalfofsuchgovernment,publicenterpriseorstate-ownedbusiness);politicalpartiesorpartyofficials,candidatesforpoliticaloffice,oranyperson,whileknowingthatalloraportionofsuchmoneyorthingofvaluewillbeoffered,givenorpromised,directlyorindirectly,toanyoftheabove-identifiedpersonsororganizations;(d)Theyremainresponsibleforundertakingappropriateandreasonablemeasurestoensurethattheirownsubcontractors,consultants,agents,orrepresentativeswhointeractwithgovernment-affiliatedorganizationscomplywithapplicableanti-corruptionlaws.(e)CompanyParticipant’skeypersonnelwhodirectlysupportCisco’saccounthaveorwillhavecompletedtraining(providedbyCompanyParticipant,Cisco[1],oranotherthirdparty)oncompliancewithapplicableanti-corruptionlawswithinthepast12months(fromthedatewhentheCompanyParticipantparticipatesinthisProgram);(f)InnoeventshallCiscobeobligatedtotakeanyactionoromittotakeanyactionthatCiscobelieves,ingoodfaith,wouldcauseittobeinviolationofanylaws.(g)Theowner(s),principals,directors,officers,andemployeesofCompanyParticipant’sbusinessarenotgovernmentofficialsoremployees(atanylevelofgovernment).(h)Theowner(s),principals,directors,officers,andemployeesofCompanyParticipant’sbusinessarenotemployeesofCisco(includinganyofitsaffiliatedcompanies).(i) IndividualParticipant,CompanyParticipant,itsowner(s),principals,directors,andofficershavenotbeenformallychargedwith,convictedof,orpleadguiltyto,anyoffenseinvolvingfraudorcorruption.(j)IndividualParticipant,CompanyParticipant,itsowner(s),principals,directorsandofficershavenotbeenlistedbyanygovernmentorpublicagency(suchastheUnitedNationsorWorldBank)asdebarred,suspended,orproposedforsuspensionordebarmentorotherwiseineligibleforgovernmentprocurementprograms;(k)Theyhavenotofferedtopay,orhavetheypaid,orwilltheypay,anypoliticalcontributionstoanypersonorentityonbehalfofCisco.(l)IfCompanyParticipantisanon-governmentalentity,itwillnotifyCiscoinwritingifanyofitsowners,partners,principals,officers,oremployeesareorbecome,duringthetermoftheProgram,officials,officersorrepresentativesofanygovernment,politicalpartyorcandidateforpoliticalofficeoutsidetheUnitedStatesandareresponsibleforadecisionregardingobtainingorretainingbusinessforCiscoproductsorservicesbysuchgovernment.CompanyParticipantwillalsopromptlyinformCiscoifanyotherportionofthestatementssetforthinsubsections(g)through(k)abovechanges,
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(m)NotwithstandinganyotherprovisionoftheSellerRewardsProgram,CiscomayterminateParticipant’sparticipationintheProgramimmediatelyuponwrittennoticeifParticipantbreachesanyoftherepresentationsandwarrantiessetforthinthissection.ParticipantwillindemnifyandholdharmlessCiscoforanyviolationbyParticipantofanyapplicablelaws.(n)ParticipantcanreporttoCiscoanyconcernsitmayhaveregardinganybusinesspracticesbyemailingethics@cisco.com,orbycallingCisco’sHelplinetollfreenumberinNorthAmerica1877571-1700.Otherworldwidetoll-freeHelplinetelephonenumbersarefoundathttp://www.cisco.com/web/about/citizenship/ethics/ethicsLine.html;(o)ParticipanthasreadandagreestoactconsistentlywithCisco’sPolicyre:CompliancewithGlobalAnticorruptionLawsbyCisco’sPartners,publishedathttp://www.cisco.com/legal/anti_corruption.html(availableinEnglishandtenotherlanguages),[email protected];[1]Cisco’son-lineanti-corruptiontrainingisavailableinnumerouslanguagesandisfreeofchargeforuptofiveofIntegrator’spersonnelathttps://ciscocompliance.skillport.com/skillportfe/login.action.