senior it network operations engineer band 8a

8/16/2019 Senior IT Network Operations Engineer Band 8a

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REF CODE: CORP ICT 0047

PORTSMOUTH HOSPITALS NHS TRUSTJOB DESCRIPTION

Job Group: : Profession al and Technical FOR OFFICE USE ONLY

Job Title: Senior IT Network Op erations Engineer Position No:

Directorate/ CSC: Corpor ate Services Approved Matching Classification

Existing Grade: Band 8a Job Analysis

Unit: ICT Servic es Job Evaluation

Base Location: St James Hosp i ta l, Portsmouth, RodneyRoad, Portsmo uth or Queen Alexandra Hospital , Cosham

Pay Band code: Band 8a, Score 551

Reports to: IT Operations Manager - Infrastruc ture

Accountable to: Head of IT Operations Entered By: SL and VR

Job Purpose

Play a leading senior technical role in the provision of effective, efficient and fully integrated ICT operational services

that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its

investment in ICT. This will be achieved by;

- Designing multiple network architectural models with varying complexities ensuring business strategy and processes

are considered in translation to IT solutions;

- Ability to operate across organisation and computer technology ‘silos’ to drive common approaches across the Trust

enterprise network architecture;

- Acting as champion for the department’s ITIL processes, providing professional guidance in and execution of Incident,

Change, Release, Problem, Performance, and Availability Management;

- Provide leadership in enterprise network architecture technologies when working with external vendors, suppliers and

other stakeholders.

ORGANISATIONAL CHART

Key Dimensions

1. Budgets – No budget responsibilities, but influence over products selection for ICT capital programme of c.

£2.5M

2. Staff – No direct reports.


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Trust Organisational Expectations

The post holder will:

1. Proactively and positively contribute to the successful overall performance of the Trust.

2. Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.

3. Develop effective ways of working and create strong partnerships and relationships with all stakeholders tosupport the implementation of the Government’s policies on Health.

4. Develop an organisational culture that fosters collaborative working among all staff groups, to ensure afocused commitment to delivering quality services and outcomes.

5. Act as an advocate for the Trust & its contribution to the Health Service arena through creating effectivepartnerships and relationships with internal and external stakeholders.

6. Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.

7. Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering qualityservices and outcomes, which support the Government’s policies on public health

8. If your employment is to a post that requires you to be registered with a professional body, the continuation ofyour employment is conditional upon you continuing to be registered with the appropriate professional body.The Trust will require evidence of current registration.

9. In compliance with the Trust's practices and procedures associated with the control of infection, you arerequired to:

Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standardsat all times.

Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not.

Challenge poor practice that could lead to the transmission of infection.

Head of ITOperations

Band 8c

ICT OperationsManager

(Infrastructure)

Band 8b

ICT OperationsManager (SD)

Band 8a

IT OperationsManager (Hosting)

Band 8b

IT OperationsManager

(Applications)

Band 8a

S.N.O.E

Band 8a


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Shared Core Functions

1. Proactively and positively contribute to the achievement of deliverables through individual and team effort.Manage the production of the required deliverables and control risks,

2. Support team members to deliver on their functionally relevant objectives through offering advice, guidanceand support as appropriate.

3. Ensure that approved budgets are spent effectively and in accordance with agreed procedures

4. Liaison with Senior Professionals and related functions to ensure that work is neither overlooked nor duplicated

5. Build and sustain effective communications with other roles involved in the shared services as required

6. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantlycontributes to the Trust’s stated objectives & aims

7. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links madethrough the team. Engage with external partners/stakeholders to gain their necessary level of contribution &commitment to the successful delivery of your work.

8. Undertake proactive horizon scanning for either developments relating to Trust work or opportunities for Trustinvolvement around health issues

9. Increase the level of knowledge & skills within the Trust through documenting key learning and supportingothers to develop their professional abilities.

10. Dissemination of knowledge through engagement in report writing, and reviewing, taking full responsibility fortechnical accuracy and reliability and being sensitive to the wider implications of that dissemination.

11. Ensure that expertise is seen as a resource within and outside the Trust and form working partnerships withgovernment departments, national agencies and key stakeholders.

12. Develop structures, systems, ways of working and personal values that will support the Trusts sustainabledevelopment objectives with regard to issues such as Carbon reduction and waste minimisation; and toencourage all stakeholders of the Trust to act as enthusiastic agents of change.

Specific Core Functions

Network Design and Hosting

1. Working alone on complex network infrastructure and modifications to existing network components, or withpartners, vendors or colleagues on enterprise systems. Specifies user/system technical requirements, including

the overall management of the network implementation and transition into both the Operational Service and DataCentre.

2. Participate in projects including, but not limited to network design, product design, network expansions and DataCentre Scale outs.

3. Designs and completes detailed analysis of network solutions (fixed and wireless) which meet security standardsand are resilient in the event of disaster.

4. Designs and executes network test plans, to verify correct operation of implementations.

5. Documents all work using required standards, methods and tools, including internal tools where appropriate.

6. Prepares and maintains operational documentation for relevant network equipment within the Trusts Data Centres. Advises other ICT staff on the correct and effect use of network related system software.

7. Collects network and application performance data to monitor new and existing services either against theirpublished service level agreements or to aid in the defining of these service level agreements. Monitors bothresource usage and failure rates of installed equipment and provides feedback to IT Operations InfrastructureTeam.

8. Gathers performance statistics from the hosted network devices and application systems to enablerecommendations for the tuning of applications and Infrastructure. Initiate network parameters to maximizethroughput and efficiencies.

9. Provide the Infrastructure Architects with design support and implementation expertise required to aidin the successful deployment and transition of new services.


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Software and Hardware Installation

10. Initiates network device software builds ready for loading onto the target hardware. Held within a configurationmanagement standard arrangement, conducts a series of tests and records the details of any failures.

11. Installs or removes network hardware and/or software, using installation instructions and tools, follows agreedstandards. Adheres to the ICT Change and Release Management Process for all software and hardware changes.

12. Reports details of all Core network related hardware/software items that have been installed and removed so that

configuration management records can be updated.13. Contributes, as required, to the development of installation procedures and standards.

Software and Hardware Installation

14. Produces test specifications as required for testers to follow, carries out fault diagnosis relating to extremecomplex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.

15. Adheres to the ICT Change and Release Management Process for all software and hardware changes.

16. Reports details of all network hardware/software items that have been installed and removed so that configurationmanagement records can be updated.

17. Contributes, as required, to the development of installation procedures and standards.

Infrastructure Developments/Innovation

18. Contribute high-level specialist expertise to the development and innovation of network related technicalstrategies and wider ICT strategies as appropriate.

19. Manage the successful implementation of new or modified network elements within approved ICT developmentprojects to meet project timescale and budgetary targets.

20. Keep abreast of ICT developments and technologies in order to effectively carry out the duties of the post andmake recommendations for bringing benefits to our customers and improving service delivery.

Business Analysis

21. Works with colleagues and IT users to investigate ICT operational requirements functions that contribute toimprovements in the application of ICT and the development of new or changed processes/procedures and ICT

Infrastructure.22. Takes part in customer meetings and assists in presenting issues and solutions both orally and in writing.

23. Documents work using the required standards, methods and tools within the Trust Project Management Policy.

24. Advise colleagues and customers in defining acceptance tests for new and existing ICT system developments.

25. Initiate the defining, planning and justifying in business terms projects to develop/implement for new or existingICT systems.

ITIL Processes

Change & Release Management

26. Initiate the production of schedules of requests for change (RFC) for managing changes to the live infrastructure.27. Initiate the provision of awareness material to customers and IT users to explain the purpose, impact and if

required the risk assessment of technical changes.

28. Initiate the preparation of software and hardware implementation procedures with test plans, fall back contingencyplans.

29. Installs and tests new versions of system software.

Problem Management

30. Diagnosis of complex and recurring ICT incidents in order to reduce the number of ICT service failures andimprove the IT user experience.


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31. Conduct trend analysis resulting in the identification of complex faults within the ICT Infrastructure, createworkarounds and implement a permanent fix to the root cause.

32. Conduct major problem reviews with the intention of identifying what went wrong, right and what can be done toimprove the response in the future. Out come of the review should also identify how to prevent the reoccurrence ofthe major problem.

33. Maintain the ICT Problem Management Information database, to demonstrate the effectiveness of the process,impact of the problem resolution, outstanding known errors, workaround, and contribution to the annual serviceimprovement programme.

34. Advise and train other ICT operational staff on the best available workaround for incident resolution to knownerrors.

Incident Management

35. Following agreed procedures, provides advice on systems, and ICT services as part of the incident resolution.

36. Provides an effective interface between IT Users and service providers, including external commercial supplierswhere applicable.

37. Ensures incidents resolution are documented, external commercial supplier progress checking, and ensuring allrelevant diagnosis information is provided to external commercial suppliers for error resolution and incidentanalysis.

38. Enables the ICT Operations Department in meeting the performance management programme by influencing thedelivery model for meeting KPIs for incident management.

39. Provides information on updates and known errors to colleagues within ICT Operations.

40. Interprets highly complex technical or procedure manuals on behalf of non technical IT Users and colleagueswithin ICT Operations.

41. Provides routine training for colleagues within ICT Operations in incident diagnosis, resolution, known solutionsand changes in availability.

Security

42. Sets security policies and influences IT Users in defining their needs for new access rights and privileges.

43. Analyze network traffic patterns and responds to security issues.

44. Provide advanced level technical support for network related security products.

45. Provides professional advice for enquires related to clinical information and personal information security.

46. Provides professional technology subject matter expertise advice to the department’s business contingencyplanning.


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Other

Job Holders are required to:

1. Maintain personal and professional development to meet the changing demands of the job, participate inappropriate training activities and encourage and support staff development and training.

2. Participate in a Rota system for on-call services.

3. Provide cross matrix support across the three operational functions within ICT Operations, Operations Centre,Service Operations & Infrastructure Services.

4. Other tasks as directed by the ICT Operational Management Team.

5. Core operating hours are 08:00 – 20:00, Monday to Friday

6. Travel between health sites will be required, Travel to conferences, seminars and supplier presentations willbe required, and on occasions staying away from home would be required.

7. Always keep requirements in mind and seek out to improve, including achieving customer serviceperformance targets.

8. Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities, and NoSmoking.

9. Act in such a way that at all times the health and well being of children and vulnerable adults is safeguarded.Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for allemployees. In addition all staff are expected to complete essential/mandatory training in this area.

10. Respect the confidentiality of all matters that they may learn relating to their employment and other membersof staff. All staff are expected to respect the requirements of the Data Protection Act 1998.

Job Description Agreement

Job Holders name: ……………………………………

(print)

Job Holders signature: ………………………………………………… Date: …………………

Senior Officer/ Chief of Service

Name (print) …………….

Signature: …………………………………… Date:

Title: ………………………………………………………………………………………………..


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PERSON SPECIFICATION

QUALIFICATIONS

ESSENTIAL

Masters level qualification or equivalent in computer science or related field.

Technical accreditation in at least two or more of the following; CCNA\CCNA Data Centre, CCNP, CCP-N, VCP.

ITIL Foundation Certificate.

Prince2 Foundation Certificate

Evidence of continuing professional development

DESIRABLE

PRINCE2 Practitioner Certificate.

Cisco Certified Design Associate (CCDA)

Cisco Certified Network Associate- Wireless (CCNAW)

EXPERIENCE

ESSENTIAL

At least five years experience working in a tiered, enterprise scale, Data Center network.

Strong grasp of TCP/IP, routing, switching, and routing protocols including OSPF.

Advanced knowledge of Cisco, Netscaler and Checkpoint hardware and software.

Strong grasp of Load Balancers, and firewalls. Experience of VMware and Citrix virtualized networking.

In depth knowledge of virtualized Windows environments.

Excellent understanding of Cisco Nexus technology.

Advanced hands on configuration skills with network devices.

Advanced troubleshooting of network connectivity and routing issues.

Management of network Incidents.

Management of Events and Alerts.

Advanced technical management of escalations from teams and other departments.

Advanced theoretical and enterprise knowledge across two or more information technology platforms: Databaseadministration, Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage AreaNetworks, Security, Mobility, Server & Peripheral Hardware.

Significant experience of IT Service Management, Incident Management, Problem Management, Change

Management, Performance Management & Availability Management.

Significant experience in leading highly complex technical problems to resolution, including managing externalsuppliers.

Significant experience in project delivery of technical projects.

Experience in assisting with report writing, being operating procedures, options appraisals, risk analysis, userguides.

SKILLS & KNOWLEDGE

ESSENTIAL

Solid in-depth experience of supporting, administering and designing enterprise networks

Cisco CCNP/CCIE or equivalent

Desktop and Server virtualisation technologies experience

Must be able to demonstrate experience and high level knowledge of support, administration and design.

Cisco core products including routing, switching, hardware, support, fibre.

Microsoft Active Directory Infrastructure Microsoft Windows desktop operating systems and office applications.

Storage technologies

Virtualisation Server & desktop technologies, preferably VMWare & Citrix.

Network security and protection systems such as Extranet design, encryption, firewalls, certificates, mail & webfiltering, AV, NAC.

NAS / SAN storage infrastructures e.g. NetApp/EMC

Deployment and use of monitoring tools (e.g. Solarwinds) for proactive infrastructure management

Networking skills (switching, routing, VLANs, PoE, WLAN)

Extensive knowledge of maintaining and troubleshooting networks

Experience of building, managing and maintaining high availability networks with Cisco devices

Experience of Cisco ASA, configuration and management

Experience of Checkpoint Firewalls, VPN and IPSec tunnel configuration and management


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Experience of implementing network monitoring solutions

Experience of managing and maintaining load balancing equipment

Switches Firewalls Routers Mail Appliances IPT / VoIP Remote Access WAN Links

DESIRABLE

Excellent skills in Java Script, scripting..

PERSONAL QUALITIES

ESSENTIAL

Service-orientated, customer-focused.

Self-motivated, enthusiastic and confident.

Ability to work and excel in a fast paced environment.

Methodical, logical and numerate.

Patient and flexible, able to operate as part of a team, accepting others’ opinions as being as valid as her/his own.

Mobility, clean driving license and access to a vehicle essential

Ability to travel across sites, training courses and conferences

Flexible approach to work outside normal office hours, when and if the need arises.