sentry basic

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SENTRY Data Basic troubleshooting

Guideline

By, S.Kogulamoorthy SOC

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Content:

• Sentry overview diagram

• Sentry monitoring

• Sentry basic field troubleshooting

• Sentry escalation personal

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Sentry Overview Kepong Network Sentry Probe High Level Diagram Besi Network Sentry Probe High Level Diagram

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Sentry to NodeB Connection

• All four nodeB are located in the TOC under controlled environment where only Sentry will attach to the nodeB.

• All nodeB supports HSPA and uses IP transmission.

• Two SIMS (UNET – mobile profile and MAXISBB – broadband profile) embedded to Sentry.

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Sentry Monitoring

• Sentry setup simulates a user using mobile and broadband to connect to internet.

• Test cases that Sentry measures are DNS request time, HTTP request time, WAP request time and maximum download speed.

• Fault or failure in each of these test cases simulates users under the Besi or Kepong network having difficulties to browse internet through mobile or broadband.

HTTP request time:

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WAP request time:

• Test cases for WAP request time involves three mobile phone model profile Nokia 7200, Nokia E61, and Nokia N70

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Maximum download speed:

• To measure maximum download speed, Sentry will do a FTP download to a Maxis owned FTP server within the network.

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URL to view each of the test case results: Maximum download speed: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashboard=CTO.MMProjector.Metric.AgainstTime-WBB.TV.SOC&source=Maxis.MMProjector.Sentry&ta=86400 HTTP request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashboard=CTO.MMProjector.Metric.AgainstTime-PING.SOC&source=Maxis.MMProjector.Sentry&ta=86400 DNS request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashboard=CTO.MMProjector.Metric.AgainstTime-DNS.SOC&source=Maxis.MMProjector.Sentry&ta=86400 WAP request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashboard=CTO.MMProjector.Metric.AgainstTime-WAP.TV.SM+(3G)+(1)&source=Maxis.MMProjector.Sentry&ta=86400

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Sentry basic field troubleshooting

• Any abnormalities at Sentry and to verify below test can be carried out directly from nodeB by performing below setup.

• Using E1762 modem and CRC9 user can directly connected to the nodeB as normal user.

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Normal FTP can be done to verify from nodeB From CMD ftp 121.123.132.202 User: maxisadmin Password: maxis123# To download load the file: Get ftp_dl_testing22MB.txt As per below:

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Below results will verify the current speed, IP address and cell details:

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Sentry escalation personal Sentry 2nd level in charge:

1. S.Kogulamoorthy - 0122138307 2. Nurmayani - 017-9556796

SOC Sentry monitoring:

1. Maxnoc – 03-58802020 NodeB and RNC 2nd level:

1. Regional TECH Support on Duty Core 2nd level:

1. Regional TECH Support on Duty Sentry Administrator:

1. OSS – Raguraman - 012-2049140 2. OSS - Wong Pui Pik

sentry basic

Documents

dashb oard cto

regional tech support

wap request time

maximum download speed

http request time

test cases

source maxis

soc