well; thank you for all your hard work, focus and dedi-cation. We have started this year, July 1, without the challenge of awaiting special initiative projects and having to share annual bank and CFMC resources to cover pending contract awards. We have turned around the cost of implementation for C2C DME as well as well on our way to stabilize our CE contract productivity. As a result, our first month of this fiscal year provides a contri-bution to reserves of $138,732.87. This is a great place to start and the future is bright. So what else is coming? It appears that QIS/AS will be expanding to enjoy the 2nd floor based on actual and anticipated contract awards. It appears that Review Ser-vices will absorb most of the southern half of the 1st floor. This transition is scheduled to be completed by the last part of September. So, dust will be flying, a variety of staff will be reviewing floor plans and staking out prime locations, to be peacefully negotiated among the inter-ested parties. Our QMS, Fiscal and IT ser-vice areas are participating

Welcome to September, the ninth calendar month of the year. While it is CFMC’s 3rd month of our Fiscal year (July 1-June 30), it is the 11th month of our Federal Gov-ernment’s fiscal year (October 1-September 30). That means for all of you, who have worked so hard on cranking out polished responses to Federal pro-curements, gnashing teeth in frustration in yet to be received responses, that the contract’s office of these procurements will all of a sudden come to life and in the last two weeks of Sep-tember seek to complete all outstanding procurements before the end of their fiscal year. Now the good news is, that we have bid 17 procure-ments since we received the 10th Scope, ICPC/NCC and the first Advancing Excel-lence. Of these 17 we have successfully received 7 and are awaiting a response on 7. Those 7 have resulted in an approximate increase of 20 FTEs either through new procurements or for addi-tional work volume such as C2C’s Durable Medical Equipment. So how’s CFMC doing? Quite

CEO Corner… by Arja P. Adair Jr.

I N S I D E T H I S

I S S U E :

CEO Corner 1

Calendar 2

Heads-Up 2

Lets Meet 3

Proposal Develop 4

Security Awareness 4

Triennel Audit 5

Trivia 5

Leadership IQ 5

From HR 6

Good to Know 6

Yoga Classes 6

PJ Breakfast/ Pot- 7

Birthdays 7

Anniversaries 7

Corporate Q&C 8

Recipes 8

No More Back Pain 9

13 Behaviors 9

S E P T E M B E R 2 0 1 2 V O L U M E 2 , I S S U E 9

in system wide reviews to strengthen what is working well and to revise what needs improvement. Our program areas are diligently focused on meeting and ex-ceeding contract deliver-ables and where challenges exist, additional focus and resources are being utilized to meet and exceed expec-tations. And through all of this, as one team, we are seeking to respectfully measure, to improve and to track changes documenting the accomplishments of ac-tual improvements. So, with our new 20+ staff,

an upgraded accounting sys-

tem call Microsoft SL

(Solomon) housed in the

“Cloud”, the implementa-

tion of a customized Micro-

soft Dynamic, and the

planned implementation for

new projects of MS Project,

we have a lot going on. No

time for the faint; great time

for excessive communica-

tion, sharing of suggestions

and celebration of suc-

cesses. Let’s check our pulse

in October!!!

A L L T O G E T H E R N O W

P A G E 2

September

Events:

3rd Labor Day CFMC is

Closed

4th-7th Fiscal Audit in

Columbine Room

6th Quality Council

10th Town Hall Meeting

11th PJ Breakfast/Potluck

Lunch

12th Platinum Audit

14th Pay Day

18th Leadership IQ

27+28th Principal Finan-cial Reps are here at

CFMC

28th Pay Day

October:

1 year Anniversary for the All Together Newsletter

1st Town Hall Meeting

4th Quality Council

8th Columbus Day (No Mail)

16th Leadership IQ & Bosses Day

24th Board Meeting at CFMC

31st Halloween and CFMC’s Hallow-een Pot Luck

Heads Up: Info for next month to put on your calendars

“Did I put these on my calendar?”

Announcements may not go out

over the month to remind you

of events and activities...

SEPTEMBER 2012

Sun Mon Tue Wed Thu Fri Sat

1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

P A G E 3 Lets Meet and Welcome…

A L L T O G E T H E R N O W

Jay Arnette Works part time as a Health Data Analyst Previously he worked at Heathway's Currently is working on the Deloitte Project In his free time, cycling and hiking 3 words to describe him are: screwdriver, wagon wheel, and wrist watch

Cailin Calonge Is a Admin Assist for QIS Previously she worked at Swedish Hospital in Cus-tomer Service In her free time she skies, sails, hike… 3 words to describe her are: creative, outgoing and spontaneous

Miki Ennyu Is a Health Data Ana-lyst Previously worked at Well Point Currently working on the NCC Project In her free times she likes to hike, bike and canoe 3 words to describe her are: shy, dedicated, cheerful

Jim Margolis Is a Health Economist in AS Previously worked at Medical Group Man-ager Association Currently is working on the Deloitte Project In his free time likes to mountain climb, snow boarding, hiking… 3 words that describe him are: dependable, happy and funny

Rachel Coles Is a Program Evaluator in AS Previously she worked at Colorado Department of Public Health Currently is working on the NCC Project In her free time she likes reading Urban fantasy Novels. Kung Fo 3 words to describe her are: science fiction Nerd, Writer, Geek Mom

Leslee O’Day Is the Quality Improve-ment Specialist Previously worked at Medical Center of Aurora Currently is working on the ADE Project In her free time she likes baseball games and Drag Racing 3 words to describe her are: dependable, inven-tive, unpredictable

Rebecca Izzo Is a non Physician Re-viewer in RS Previously she worked at Home Care Currently is working on C2C DME In her free times likes to spend time with her two boys 3 words to describe her are: quiet, dependable, honest

P A G E 4

Proposal Development… Linda Sample During the month of August, a pro-posal development team led by Alicia Goroski and Kim Irby devel-oped and submitted a proposal re-sponse for the Special Innovation Project “Supporting Data and Com-munities”, referenced internally as the "BOB" project. This proposal re-sponse was ready for submis-sion two days prior to the proposal due date to CMS... Great job!

We have now had several opportu-nities to utilize the new proposal development process. We continue to refine our process, tools/templates and supporting roles/responsibilities from the candid and very valuable feedback received through the debrief meetings con-ducted following proposal submis-sions. We welcome your continued feedback to ensure we are. In addition to the debrief meetings,

during the month of September, we will be developing specific metrics in order to begin evaluat-ing our proposal development process with the goal of ensuring we are providing a process and tools/templates to help improve efficiencies and create value for you and CFMC. An update with defined metrics will be provided in the October, 2012 CFMC News-letter. Today we will be holding our first Brown Bag session. Jolene Gurtis and Kimothy Pikor will be pre-senting and facilitating a discus-sion around the new CFMC Style & Brand Guidelines. Thank you Jolene and Kimothy for providing this value added session for our proposal development stake-holders. As a quick reminder, the Proposal

Development Process webpage can be accessed through Qual-ity Central by clicking on "About CFMC" and then clicking on the "Proposal Development Process" link. The webpage in-cludes links to the 10 and 20 day process timelines, roles and responsibilities of proposal de-velopment stakeholders as well as the documents and forms available to support proposal development. In addition, un-der "Resources" on the web-page, the CFMC Style Guide referenced above is available.

Please let me know if you have any additional questions or sug-gestions. Our Proposal Devel-opment Process Optimization Team welcomes your feedback!

Security Awareness... nel using personal workstations are made aware of this policy both in their training and in the written CFMC policies and pro-cedures. You can lock your screen by holding down the windows but-ton and the L key or Control + Alt + Delete then Lock Work-station. If you have further questions, please refer to IT-P-10 located on Quality Central.

Workstation Logout

All CFMC personnel are required to set the screen saver to lock the computer after 10 minutes of inactivity. Or users must log out of the network when they are not in the general area for a period of more than 30 minutes. When more than one person is assigned the use of the ma-chine, the last one to leave the area is responsible for logging out of the network. All person-

N E W S L E T T E R T I T L E

Trivia: Do You Know The Answers To...

Say this fast and tell me what it means:

E. “Inn Wipe Heed He?”

F. “May Gun High Tough Fit?”

G. “Thee Specific Owe Shun?”

What do these have in common: (each

bullet is a separate question)

1. Julie Barnes, Pete Cochran, Linc

Hayes

2. Fallopian, Eustachian, Tracheal

3. The Model T, Neil Armstrong,

Dr. Pepper

2nd

Triennel Platinum Audit – Wednesday, September 12, 2012

P A G E 5 V O L U M E 1 , I S S U E 1

The opening meeting will be held at 8:00 am in the Alpine room. The schedule will be posted the week of September 4

th.

The following departments will

be audited: Continuing Educa-

tion, Review Services

(includes Medicare, C2C re-

view, PR, HCPOTP creden-

tialing and management),

Document and Record Con-

trol, Computer Operations

and Software Development.

If you have any questions

regarding this audit, please

contact your department di-

rector.

rious (and what you should say instead), how to plant a positive emotional image in customers minds to increase their patience and trust, and the one question you should always ask whenever a cus-tomer calls to report a prob-lem. We’ll share how “positive labeling” can radically improve people’s behavior and why “process transparency” greatly relaxes customers and reduces their anxiety. We’ll discuss how installing a mirror can improve everyone’s be-havior, how to “individualize and personalize” your custom-ers so they feel an intense

The 7 Psychological Se-crets of Great Customer Service: Customer service is the new battleground for organiza-tional success, but most cus-tomer service stinks because companies don’t understand the psychology of their cus-tomers. In this webinar, learn cutting-edge customer service techniques from sciences like psychology and behavioral economics. Learn how one unexpected gesture can give your customers a “wow” ex-perience, why paraphrasing the words of angry customers can make them absolutely fu-

emotional connection to your staff, why beginning conver-sations with questions like “how are you doing today?” can anger 40% of your cus-tomers and three questions that every customer wants you to answer. You’ll also learn how to use “emotional intelligence” instead of fake-sounding scripts, how to apologize to a customer and win back their loyalty, and four questions you should insert into every customer service satisfaction survey. Please RSVP with Cary.

Leadership IQ: September 18th at 11:00am Pinecone

Private Yoga Classes:

P A G E 6 V O L U M E 2 , I S S U E 9

Benefits of Practicing Yoga: Relaxing and Rejuvenate your

Mind and Body, Increase Energy

and Flexibility, Connect with the

Breath and Lower Stress, Weight

Management, Focus on the Pre-

sent!

$30 per class up to 6 people. The

instructor will travel to your home

or business and teach an hour of

yoga.

Recently I took an Office Ergonomic course from The Hartford. I was able to

learn a lot of useful information that I will apply to all our staff in the coming

weeks. As we prepare for new employees and the move, I will be setting up a

presentation schedule that all CFMC employees should attend along with

packets of information that I will hand out to everyone. For those people who

are not going to be moving in the next couple of months, please let me know if

you would like me to stop by and do a current check up on you. The whole

process will take 15 minutes. If you do not want to be rechecked, I will need

you to sign a waiver stating that you have chosen not to have an ergo check

done. It would still be a good idea to attend the presentation in case you have

any questions. An email with the sign-up sheet will go out later in September

and we will have as many trainings as needed.

Thanks to John B and the team of people who picked up the new chairs for us!

We use to have Yoga classes in

the Planning room a few years

back and it was a lot of fun to do

during our lunch break. This is

great for all levels and people.

If you are interested in having

Sara come to CFMC please talk

to Lisa Helseth or call her at 303-

590-4965. Would love to see us

have these classes offered again

here at CFMC this fall...

From HR: Ergonomic Checks...by Scott Elliott

Good To Know: Kaiser Health Info

Summer passes by so

quickly, and before we

know it, children are back

to school. This time of year

is busy for parents. Pur-

chasing school supplies,

digging sports equipment

out of the garage, buying

uniforms — the list goes on

and on!

Making sure that your chil-

dren are prepared for school

from a health and immuniza-

tion perspective is important,

too. “We want your child to

do well at school,” says Ruby

Kadota, MD, medical director

of Clinical Prevention Services

with Kaiser Permanente

Colorado.

“A great school year starts

with staying healthy, so be sure that your child is up-to

-date on immunizations, gets a flu shot, and has

healthy lunches and snacks.”

P A G E 7 V O L U M E 2 , I S S U E 9

Congratulations

to all of you!

21 years – Jo DeBuhr – QIS 19 years – Ron Marx – IT 14 years – Sharel McDonald – IT 13 years – Beth Katzenberg – Q&C 7 years – Terrey Currie – QIS 6 years – Yvonne Beasley – IT 6 years – Maj Mortensen – FS 4 years – Monica Brisse - RS 2 years – Rachelle Labato – QIS 1 year – Dawn Reed – FS

23 – Mario DiDomenico – QIS

29 – Mary Beth Bradley - RS

6 – Kimothy Pikor – QIS

13 – Sue Bethel – RS

14 – Carl Elliott – QIS

14 Kathleen Haas – QIS

17 – Gary Brug – IT

18 – Craig Mattingly – CE

22 – Andrew Bienstock – QIS

Birthdays: For September

Anniversaries: For September

“The Sun Likes

Sunday -

The Moon Likes

Monday,

But I like Oneday -

That’s your

Birthday”

PJ Breakfast/Potluck Lunch... Last time we had a break-fast here at CFMC, it was a huge success. So for Sep-tember, we are going to have a “PJ Breakfast” on September 11th from 8:00am to 10:30am. We will have waffles, quiche, sausage, fruit, yogurt, juice and who all knows what else Lynda will bring…Come

in to work in your favorite or most comfy PJ’s and have a re-laxing breakfast in the lunch room. But wait there is more… just when you thought you were full from eating breakfast, we are asking everyone to pitch in and bring items for our “Potluck Lunch”. Salads, sides and main dishes will all be great. Lunch

will be from 11:30am to 1:30pm. And who knows, af-ter all that, we still might have some afternoon treats… Please sign up on the sign-up

sheet on Lynda’s board out-

side her office by September

10th.

Meet Olivia Kaye Mankin born at 5:58 pm on Sunday July 29th. She weight 7 lbs, 6oz, and is 19.5”. Mother and baby are both doing fine.

P A G E 8

From Corporate Q&C: Did you know? There is a common miscon-ception that the QMS and Q&C are one and the same. In reality they are two very dif-ferent things.

The QMS is the quality management system. The QMS is the system of proc-esses CFMC uses to run the business to ensure we

provide quality products and services, meet customer ex-pectations, contract, legal, regulatory, and accreditation requirements. Employees at all levels were involved in creating the current QMS. Every employee in the com-pany is responsible for fol-lowing the QMS processes.

Q&C, also known as cor-porate quality and compli-ance, is the name for the department of corporate quality and compliance. Q&C, along with leader-ship, helps to ensure QMS processes are followed.

A L L T O G E T H E R N O W

Note: Like most chilis, this version tastes even better the next day.

Ingredients

6 ounces hot turkey Italian sau-sage

2 cups chopped onion

1 cup chopped green bell pep-per

8 garlic cloves, minced

1 pound ground sirloin

1 jalapeño pepper, chopped

2 tablespoons chili powder

2 tablespoons brown suga

1 tablespoon ground cumin

3 tablespoons tomato paste

1 teaspoon dried oregano

1/2 teaspoon freshly ground black pepper

1/4 teaspoon salt

2 bay leaves

1 1/4 cups Merlot or other fruity red wine

2 (28-ounce) cans whole toma-

toes, undrained and coarsely chopped

2 (15-ounce) cans kidney beans, drained

1/2 cup (2 ounces) shredded re-duced-fat sharp cheddar cheese

Preparation

1. Heat a large Dutch oven over

medium-high heat. Remove casings from sausage. Add sausage, onion, and the next 4 ingredients (onion through jalapeño) to pan; cook 8 min-utes or until sausage and beef are browned, stirring to crumble.

2. Add chili powder and the next 7

ingredients (chili powder through bay leaves), and cook for 1 minute, stir-ring constantly. Stir in wine, toma-toes, and kidney beans; bring to a boil. Cover, reduce heat, and simmer 1 hour, stirring occasionally.

3. Uncover and cook for 30 minutes,

stirring occasionally. Discard the bay leaves. Sprinkle each serving with cheddar cheese.

Recipes: Beginning of Fall yummies by Lynda P

Questions, Comments, Suggestions? If you have something to add, share or say...

Email Scott Elliott, the All Together Now coordinator: SElliott@cfmc.org

No More Lower Back Pain: by Scott Elliott were going to treat me in 6 weeks. I signed up for the program and in just two adjustments; I found myself feel-ing so much better. Not only was my lower back pain diminishing, but my energy returned and most of my en-tire positive attitude. Since starting at Atlas, I have been able to return to training for my Half and Full Marathons that are coming up without any worry of having to

take pain pills after my run or unable to complete my long runs. Through

For as long as I can remember, I have had lower back pain of some kind. I have tried so many drugs and exercise regiments that I started to believe the doctors when they said that the only way to solve this issue was to have my lower back fused together. Since I currently have both Ankylosing Spondilitus and Degenerative Disc Dis-order, they could not see any other option in my future. That type of pain wears on you everyday to the point where you do not notice how negative you become because of the constant annoyance of being uncomfortable. I have seen chiropractors before as well as well as acupuncturists, but nothing worked for long term and I was finding myself back on heavy meds like Hydrocodone. When Atlas Personal Wellness came to CFMC for our staff appreciation day in July, they were able to show me another way out. For $35 I was able to see exactly what the issue was and how they

their correction of my lower back, I will only have to go back for check-ups once my six weeks are up. I will miss having a massage once a week but I know that I will not have to have surgery as long as continue to do the exercise at home and show up for my follow up appointments. Anyone who has been faced with

shoulder, lower back, neck or any

spinal problems; I would highly rec-

ommend that you take advantage of

their offer and get the necessary help

that WORKS. I cannot say enough

nice things about how you will be

treated by the wonderful staff and

how you will feel once you walk out

of their office. I am feeling young and

a new me all at once, and I have to

say that it is a wonderful feeling…

Atlas Personal Wellness: 7955 East Arapahoe

Court, Suite 2400, Centennial, CO 80112—Phone

303-738-0390—www.AtlasPersonalWellness.com

CFMC’s 13 Behaviors: #4 Right Wrongs Opposite:

To deny or justify wrongs, to rational-

ize wrongful behavior.

Right Wrongs:

Make things right when you’re wrong.

Apologize quickly. Make restitution

where possible. Practice “service re-

coveries”. Demonstrate personal hu-

mility. Don’t cover things up. Don’t

let personal pride get in the way of

doing the right thing.

Counterfeit:

“Covering up”, disguising, trying to

hide mistakes instead of repairing

them, failing to admit mistakes

until forced to do so, being hum-

bled by circumstance instead of

conscience.