service offerings. solution approach benefits proactive sourcing process aep profiling* and...

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Page 1: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Service Offerings

Page 2: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Solution Approach

Benefits

Proactive Sourcing process

AEP Profiling* and Proactive Pipelining process*

Governance Mechanism

Our Services

Professional Fee

Page 3: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

• Recruitment Process Outsourcing

• Full Scale hiring management • Project based Hiring (turn key

assignment)• Campus based hiring• Recruitment Administration• Analytics with technology

• Recruitment Contracts in selected sectors for permanent hiring

• Exclusive sourcing engine and first right of refusal over sourced resumes

• Project based/annuity based contracts

Recruitment Services

STAFFING

OUR SERVICES

RPO

Page 4: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Companies report 21 percent to 80 percent savings by switching their HR delivery mechanism to shared services

Companies typically save 25-30% in direct costs while indirect cost savings and process predictability are additional benefits by switching to RPO model for recruitment

Outsourcing Transactional activities enables HR professionals to focus on strategic support of the organization instead of being bogged down with routine administrative requests

COST BENEFIT RATIONALE

Page 5: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

CostQualityReliability

• Economies of Scale• Best in class Technology

• Industry Best Practices• Service Level

Agreements

• HR Industry Experts• HR Processes

BENEFITS

Page 6: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

RECRUITMENT PROCESSES ACTIVITIES

Recruitment Process Consulting Industry benchmarking Staffing process re-design Metrics assessment Technology assessment

Sourcing Assessment of current sourcing plan Development of resume sourcing plan Candidate database development Vendor management

Selection Management Requisition Management Candidate Communications Classification and Pre-screening First level/Technical assessment & interviews Final interview management

Hiring Logistics Management Short-listing Offer management Pre-joining engagement

Retention Management Exit interview management Data analytics JD re-engineering

Sourced ResumesJDs and CTQ

Classification Pre - Screening

Final shortlisting Offer Generation & shipment

Typical Process

Page 7: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Solution Approach

Solution

□ Recruitment metrics

□ Technology configuration

□ Information / Data Exchange templates

□ Process Calendar / SLAs / TATs

□ Defining of Scope of Project for the process

□ Project Plan (Includes Team Deployment, Resource Allocation & Business Continuity planning)

As is Understanding

□ Project Scope & Objectives

□ Understanding functional requirements & key components

□ Existing functionalities & AEP’s □ Underlying technology interface

□ Analyzing various sources of resume

□ Data Templates

Assimilating Best Practices

□ Gap Analysis

□ Optimum resource utilization

□ Proposed Techno-Functional Requirements

□ Panel metrics and implementations

□ Identifying best practices within & beyond the organization

□ Project Management

Implementation & Roll out

□ Phase-wise approach

□ Sign off on Process, SLAs & Responsibility Matrix

□ Gap Analysis at each step

□ Risk mitigation strategies

□ Integrated process maps

□ Project Management & MonitoringRecruitment

Solution Approach

Page 8: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

JD Understanding & AEP Discussion

•Discussion with Line Manager on Job description and sign off on AEP’s (absolute essential parameters)

Industry Mapping & Research •Extensive industry mapping and research to generate database of matching passive candidates

Sourcing of Active and Passive Candidates

•Sharing of JD and AEP’s with candidates and screening candidate on the basis of AEP.

Sending resumes of interested Candidates

•Sharing profiles only of candidates interested (confirmation sent on mail)

Getting Detailed feedback •Getting detailed feedback at each rejection/selection stage to do any realignment if required

Interview scheduling & co-ordination

•Coordination and scheduling interviews – assuring minimum drop out by regular follow ups

Offer •Coordination with HR and Candidate during offer and pre joining stage

Joining •Keeping candidate warm and ensuring joining as per the decided timelines

Differentiators

AEP Discussion

Industry Mapping

JD Sharing with Candidates

Candidate Tracking

Follow-up & Creating Back-up

Advantages

Low Rejection Ratio of Profiles

Low Ratio of Back-outs

Time Saving in Recruitment

Sourcing Process

Page 9: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Sourcing Strategy

SOURCING MIX

Employee Reference Database Using Domain

Specific portals & Job Portals

Head Hunting across identified

organizations

Candidate referencing and

networking

Tying up with

ORGs Ad Campaign Database

Web Marketing

Alumni Databases (if any)

Identifying profiles from

existing Database

SMS Blast

Page 10: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

AEP Profiling

S.NO AEP Description in Resume % Match Reason for

Qualification Source

1 Age Factor (21-25) 22 100 Resume Scanning

2 Qualification (Strictly Graduate) MBA 0 Resume

Scanning

3 Relevant Experience Resume Scanning

4 Parental Profession Validation email

5 Permenant Resident or Migrated

Resume Scanning

6 Relationship Index Validation email

Client: XYZ

Profile: Front Line Agents

Location: North | NCR| Gurgaon| Location1

Source ID: Cons-xxxxx

AEP: Absolute Essential Parameters

Page 11: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Talent Supply Chain

Hiring Stages Conversions Approx. Numbers

First Contact 10000

Telephonic screening 10% 1000

CV Shortlisting by Line 40% 400

Line OK (After Interview) 30% 120

HR OK (After Interview) 75% 90

Offer 100% 90

Joinees 70% 63

Remain after 3 months

70%

48

Sourcing engine

• First contact to Walk-in

Recruitment

Operations

• Walk-in to Offer

Candidate On

Boarding

• Offer to On-boarding

Page 12: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Proactive Pipelining Process

Active Candidate

Proactive Funnel for Pipelining

at each rejection

stage

CV Rejected

Interview Rejected or Drop Outs

Offer rejected or Drop outs

Criticality

Maintaining a proactive pipeline to be put into the funnel

Candidates rejected/dropped at each rejection Stage

Ensuring that required number of candidates are put into the funnel to

achieved the desired closures

Page 13: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Governance Mechanism

Customer Complaints

Record Customer ComplaintTake Corrective ActionClose Customer ComplaintAnalysis of Customer Complaints

Internal Reviews

Review Mechanism

Weekly Status ReportProject Status

Weekly Conference call Clarifications, Issue Resolution

Monthly ReviewsOver all Project StatusProcess MetricsSignificant Achievements and problem areasProject Plan for upcoming month

Quarterly ReviewProject MetricsOrganizational MetricsCustomer Satisfaction indexEmployee Retention index

Quarterly Reviews by Steering Committee

Weekly Project ReviewsMonthly Reviews by Delivery ManagerMilestone ReviewManagement Review Meeting Internal Quality Audits

Page 14: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Professional Fee

• 8.33%• 12.5%

• Junior & Middle Level• Senior Level

Grade Professional Fee

Page 15: Service Offerings. Solution Approach Benefits Proactive Sourcing process AEP Profiling* and Proactive Pipelining process* Governance Mechanism Our Services

Thank You