service transformation analysis
TRANSCRIPT
Service transformation analysisScandic Simonkenttä, 18.2.2016, Jan Ropponen
Agenda
Warm-up - Service Business quiz
Criteria + presentation of chosen companies
Financial overview
Insights from the chosen companies
Inspecta transformation quotes
Warm-up Service business by the numbers
KONE - Question # 1
How many service visits does KONE do in China per day?
22 000
Cargotec - Question # 2
How many containers in circulation around the world?
600 000 000
Criteria
Over 30% of revenue from service business
Information available on development plans
Unique ideas easily transferrable across to other industries
*all information used in this presentation is publicly available information
The companies we analyzed
*all information used in this presentation is publicly available information
Financial overview of chosen companies
2015
Company Revenue 2015 (€ mil)
Service revenue (€ mil)
Service % of total revenue
KONE 8647 2681 31%
Metso 2977 1869 63%
Wärtsilä 5029 2184 44%
Konecranes 2126 935 44%
Valmet 2928 1128 39%
*all information used in this presentation is publicly available information
What can we learn from these companies?
*all information used in this presentation is publicly available information
Gaining a competitive advantage through data
*all information used in this presentation is publicly available information
*all information used in this presentation is publicly available information
*all information used in this presentation is publicly available information
One-stop-shop for all the customers service needs
*all information used in this presentation is publicly available information
*all information used in this presentation is publicly available information
*all information used in this presentation is publicly available information
*all information used in this presentation is publicly available information
Becoming the trusted advisor through Expert services
Experts partner up with customer
*all information used in this presentation is publicly available information
Empowered field service with Augmented reality
*all information used in this presentation is publicly available information
Smart glasses for guided help on the job
Infrared cameras for diagnosis potential problems
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Augmented reality
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Clear focus brings results
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*all information used in this presentation is publicly available information
Summary
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Thank you