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www.servion.com | © 2017 Servion Global Solutions
C o r p o ra te O v e r v i e w
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Who We Are
About us
Servion is a platform’s led Systems Integrator who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms ServDesign, ServIntuit, ServInsights, ServCloud and ServCare enable enterprises to derive the true value of their CX investments.
Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience with over 10 billion customer interactions in 60 countries across 6 continents.
Servion’s CX experts based in USA, UK, UAE, Singapore, and India deliver measurable outcomes through consulting, advanced technologies and industry-specific IP platforms.
Today, Servion is a partner of choice for several enterprises when they seek to optimize their infrastructure costs while integrating all their digital customer service channels (IVR to Smart Apps). By doing so, Servion maximizes multichannel interactions for superior customer experience by focusing on journey design which results in higher NPS, loyalty and revenue.
Servionenables business transformation for enterprises in the area of customer experience management.
Servion Vision
Servion’s vision is to be a leader in the Customer Experience Management space enabling enterprises to convert their customer touchpoints to journeys and optimize the infrastructure costs of their customer interaction channels.
Enablingenterprises to convert their customer touchpoints to journeys…
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IP Based - CX Platforms
Servion CX Platforms are built on 20+ years of Industry experience and executing 600+ customer experience journey projects
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Enabling PersonalizedOmni-Channel Experience
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ServIntuit is an omnichannel customer experience platform. It predicts customer interaction intent based on events, behavioral patterns and predictive algorithms. ServIntuit empowers enterprises to understand customers like never before, identify important phases in their journey and recommend Next-Best-Actions.
• Create proactive, positive and unified interactions across all channels.
• Deliver a differentiated self-service experience
• Empower agents with rich customer journey insights
ServIntuitsm
Turning data into actionableintelligence
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ServInsights is a data analytics platform that harnesses Servion’s 20-year-old Contact Center know-how. It enables data integration, customer experience analysis, data analysis, performance assessment and business intelligence analytics. ServInsights empowers enterprises with actionable insights and data visualization for informed decision making.
• Track all critical contact center KPIs in one view
• Perform custom reporting andDo-it-yourself Analytics
• Analyze customer effort score, customer journeys and Next Best Actions
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Designing the essence ofCustomer Experience
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ServDesign is a business consulting framework that enables enterprises to deliver a customer experience promised by their brand. It leverages Servion’s two decade-old knowledge base, industry frameworks & multi-domain expertise. ServDesign enables enterprises to align people, processes and technology to their CX goals.
• Align service strategy with the brand promise
• Gain return on relationship and maximize ROI from CX investments
• Quickly and securely redesign the way the overall customer experience
ServDesign sm
Enhancing customer experience with a lower TCO
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ServCloud is a managed CCaaS and UCaaS platform that is powered by Cisco technology. It is an adaptable cloud-based customer interaction management platform with a unified portal to manage all customer interactions and performance insights. ServCloud empowers enterprises to optimally manage operations and deliver a superior customer experience.
• Move towards a cloud model with industry-leading SLAs
• Adhere to highest standards for security, reliability and availability
• Achieve lower TCO through flexible payment options
ServCloudtm
Innovation, automation and flexibility to contact center
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ServCare, a flexible managed Services offering that is designed to offer round-the-clock support to contact centers and collaboration solutions. It’s service-driven model comprises of a core platform along with support for implementation, application development and integration. ServCare enables enterprises to focus on their core business strengths, and deliver an enhanced customer experience
• A unified CC & UC monitoring and management dashboard
• Known Error Database with a repository of over 9000 articles
• Network Operating Centers that follow the sun
• Over 7500 man years of combined experience
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CX Solutions
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Customer Engagement HubServion enables enterprises to deliver end-to-end customer experience across channels and departments, by architecting a Customer Engagement Hub
• Omni-channel Customer Experience • Customer Journey Analytics• Contact Center Analytics • Workforce Optimization • AI Powered Virtual Assistant
Unified Collaboration & Communication• Cisco Technology Based Solutions• Avaya Technology Based Solutions
Contact Center• Contact Center Design and Consulting
CX Offerings
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Servion ensures high Return on Relationships and help derive more value from the spends through a suite of customer experience Solutions
• Business Consulting • Managed Services• Professional Services• Product Engineering• Cloud Services
Servion Improves CX, Increase Revenues and Lower Costs
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Servion Client Engagement Model
WHEREAM I?
WHAT CAN I IMPROVE?
HOW WILL THE BENEFITS CONTINUE?
• Journey Assessment• NPS Benchmarking• Application Analysis • Architecture Assessment
• Opportunity Analysis • Business Indexing • Program Design
• Analytics • Digitisation • Legacy Integration • Implementation • Application
Development • Cloud Migration
• Infrastructure Management
• Business Monitoring • Predictive Maintenance • Preventive Maintenance • Continuous Optimization
HOWDO I
IMPROVE?
CX Offerings
Our Clients
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Our Clients build iconic brands. We ensure their customers experience them.
Results delivered to clients
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Servion’s dedication of client success is best illustrated in these results
300% A telco was able to handle 300% more call without
expanding on capacity
500% Telco improves
self-service performance by
500%
50% A Bank reduces Customer Effort from 3 to 1.5 min
30% reduction in
enterprise time to monitor and
manage operations
$25m A telco saved more than $25 million because of automation
95% A Utility company
achieves 95% Excellence rating
customers
20% Consumer company improves
response and resolution times
by 20%
99.99% A telco was able
to maintain almost 100%
uptime
47% Bank reduces contacts per
customer by 47%
9% A Bank
increases CSAT from 77% to
86%
Fostering collaboration
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Alliances that enable Servion to deliver richer solutions to market, to meet and scale customer expectations
Servion Executive Leadership
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While our leadership team comes from diverse backgrounds they are all equally passionate about Customer Experience
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SAMEET GUPTECHIEF EXECUTIVE OFFICER
SIVAKUMAR NATARAJANCHIEF DELIVERY OFFICER
THYAGARAJAN R.CHIEF FINANCIAL OFFICER
RANGARAJAN M.EXECUTIVE DIRECTOR
ASHISH KOULSTRATEGIC BUSINESS UNIT HEAD
- AMERICAS & PED
SHASHI NIRALESTRATEGIC BUSINESS UNIT HEAD
– EUROPE, MIDDLE EAST & AFRICA
GOKULAKRISHNAN G.STRATEGIC BUSINESS UNIT HEAD
- APAC & INDIA
Investors
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Servion banks on knowledgeable and experienced investors who provide valuable financial and strategic support as we change the way customer
experience is delivered.
Solmark is group of tech entrepreneurs who have launched and built several companies. They bring expertise and experience in all aspects of growing a company in a competitive global marketplace
Everstone offers a strong partnership oriented culture and truly believes in working with entrepreneurs, corporations, asset owners and service providers to achieve success.
Serviont is a registered trademark worldwide. The mention of other product and service names might be trademarks of other companies. This document is current as of the initial date of publication and may be changed at any given point of time. Please do not print if not necessary. Please Recycle. Copyright Servion Global Solutions
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