session 1434 ibm digital workplace hub - xcc
TRANSCRIPT
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The IBM Digital Workplace Hub: Where Digital and Engagement Propel the Market Leaders of the FutureSession #1434
Randy FrinkIBM WW Sales BUE Social Software
Felix BinsackTIMETOACT GROUP
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1. Introduction from Randy Frink
32. The Digital Workplace Challenge
123. IBM Digital Workplace Hub
204. Live Demo & Customer Panel
275. Screen Shots
286. Use Cases
547. Customer Statements
908. Technical Information
989. What’s New and Upcoming > XCC 12
11210. Services & Partners
13211. Collaboration
13612. Integration
14813. Intranet Strategies
12714. Summary
16915. About TIMETOACT GROUP
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Agenda
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Do not worry, we will only present section 1 to 4
The rest is appendix
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m
IBM Beacon Award 2017
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SHIFT 3Mobile and social are transforming individual engagement – creating expectations of trust and value in return for personal information
OUR POINT OF VIEWCloud is the path to new business models
Our solutions are CognitiveOur platforms is CloudOur focus is Industry
Three shifts transforming our industry, our clients and IBM - Our Strategic Imperatives
SHIFT 2The emergence of cloud is transforming IT and business processes into digital services
SHIFT 1Data is becoming the world’s new natural resource, transforming industries and professions
OUR POINT OF VIEWData is the new basisof competitive advantage
OUR POINT OF VIEWA systematic approach to engagement isnow required
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• Social Collaboration• LoB Key Use Cases• Mobile • Unified Comms• External Engagement• Market leader
• Simple Content Management• Departmental / Enterprise sites• Personalization• Integration• ‘Fits right in‘
• Turn Key in the Cloud• SaaS Pricing• Modern Intranet• Cognitive Future• Orient Me
IBM Digital Workplace Hub A Turn Key Digital Workplace solution in the Cloud
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IBM Digital Workplace HubThe Engagement Sweet Spot
Industry
Enterprise
SMB
Content Engagement(Collaboration)
Application
DWHSweet Spot
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About TIMETOACT
Felix Binsack• IBM Champion• Inventor and Product Manager of XCC• Founder & CEO TIMETOACT GROUP• [email protected]
• Founded 1998• 6 Companies• 280 Employees• Owned and Managed by Founders• HQ in Cologne, Germany• Offices in Munster, Hamburg, Munich, Augsburg,
Stuttgart, Mannheim, Lelystad, Vienna, Zurich
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Digital Workplace HubPowered by IBM Connections and XCC – Web Content & Custom Apps Extension
The Digital Workplace
Challenge
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Background & Product Chronology
IBM Digital Workplace Hub*
1997 1998 2000, 2003 2007 2012
2013 2015 2016 2016
IBM Connections Custom Homepagefor IBM Connections
* “IBM Digital Workplace Hub” is a term partly used by IBM sales & services
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Know Share Do
ApplicationsLinksLists
CollaborationMail- & File
Servers
InformationWeb Content Management
Many ‘Workplaces’ Still Look Like This
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Know Share Do
ApplicationsLinksLists
CollaborationEnterprise
Social Network
InformationWeb Content Management
Most Workplaces Are Silos - Not Integrated
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Pretty and colorful
Functionaland
integrated
Internal Communications
Enterprise Collaboration
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Internal Communications
Enterprise Collaboration
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Web Content ManagementTop-Down Communication (1:n)
Stagnating ContentApproved Content / Binding Directives
Communication of Mgn. Ideas and OpinionsImportant Information stays on Top
Dedicated Authors with Intense TrainingPixel Perfect Layout
Set as default Homepage by Policy"Management’s Intranet"
Know
We have almost 20 years of Intranet experience !
„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on our platform. Our content is approved, reliable and needs to look great.“
Internal Communications
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Enterprise Social CollaborationPeer-To-Peer Collaboration (n:n) / Hierarchy Independent
Growing ContentUnofficial Content
Formation of Ideas and OpinionsPopular Information stays on Top
User Generated Content (without Training)Form Follows Function
Set as default Homepage by Employee"Employee’s Intranet"
Share
“I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“
“Social Software is great to stay on top of things”
Enterprise Collaboration
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ShareKnow
Internal Communications
Enterprise Collaboration
Web Content Management Enterprise Social CollaborationTop-Down Communication (1:n) Peer-To-Peer Collaboration (n:n) / Hierarchy Independent
Stagnating Content Growing ContentApproved Content / Binding Directives Unofficial Content
Communication of Mgn. Ideas and Opinions Formation of Ideas and OpinionsImportant Information stays on Top Popular Information stays on Top
Dedicated Authors with Intense Training User Generated Content (without Training)Pixel Perfect Layout Form Follows Function
Set as default Homepage by Policy Set as default Homepage by Employee"Management’s Intranet" "Employee’s Intranet"
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What happens if you do not integrate
the Antipodes of the Intranet?
Internal Communications
Enterprise Collaboration
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Attention FragmentationContent FragmentationContent Overlap, Redundancy and InconsistencyGovernment ChallengesHow should managers communicate, as themselves “Mike the Manager” using IBM Connections or as “the Manager Mike” through Internal Communications?
User ChallengesWhere should employees look for content? On IBM Connections or in the Web CMS based Intranet?
Too Many Tools, too Little Integration…
..Cause Intranet Schizophrenia
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ShareKnow
Enterprise Collaboration
Internal Communications
With more than one platform,
SPOTSingle Point
of Truth
there CANNOT be a Single Point of Truth
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Introduction
Digital Workplace HubPowered by IBM Connections & XCC - Web Content & Custom Apps Extension
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Know Share Do
ApplicationsApplicationIntegration
CollaborationEnterprise
Social Network
InformationWeb Content Management
Digital Workplace Hub
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Become a ’Connected Company’
EmployeeOn Boarding
AlumniEmployees
Customers
Supply Chain / Partners
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24 New Use Cases for IBM Connections
Employee Magazine
TopManagers
CEO’sOffice
Internal Communications
Engage Employees
BusinessUnits
Branding& Design
Personalization& Targeting
Employee Relations
Single Point of Truth
Internal Communications
Usage &Adoption
Community Managers
New UserOnboarding
CurateContent
Enterprise Collaboration
ApplicationIntegration
Customers & Partners
Forms, Lists and Workflows
ToolsMenu
CustomApps
Application Integration
IT ManagersIntranet as a Service
Anonymous Users
Mobile Users
CFOs
Simple IT
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Use Cases for Everyone
Blue Collar Worker
Customers & Partners
Common Staff & Traditional
Manager
Community & Department
Manager
Senior Manager
InternalCommunications
Knowledge Worker
Retrieve Intranet content without authentication.
Easy interface for applications, content and collaboration.
Benefit from integrated Intranet with collaboration, content and integrated apps.
Easily maintain landing pages for business, service units and communities.
Get attention, communicate directly with high authenticity.
Increase aware-ness for internal communications. Effectively delegate content creation and maintenance to LOB. Curate Content from LOB. Listen to and engage employees.
Benefits from increased adoption and collaboration. Use Intranet Mobile Experience. Get attention thru curation.
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Drive Digital Transformation - Increase Employee Engagement & Participation
DigitalConsumer
Contributor Curator Communicator Knowledge Worker
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Do
A Digital Workplace Should Work Like a Brain!
ShareKnowThe Digital Workplace Will Be the Company’s Brain!
BecauseIntegrationMatters
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Live Demo & Customer Panel
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Sample Screenshots
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Intranet Homepage integrated in IBM Connections - communication and collaboration are always available with one click.IBM Connections is leveraged and utilized for authentication, access control, commenting & liking, content storage, content approval, full text search, notification etc.. No additional software or hardware required.All users are presented ‘their’ personalized homepage, e.g. French users French homepage, UK users UK homepage etc.
Sample Homepage
Architecture
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Content is targeted to a users inherited LDAP attributes (passive personalization, e.g. business unit, location, region, role etc.)Content is personalized to a users individual preferences (active personalization)Personalization does support the combination of attributes with Boolean operators (e.g. If a user is from location A and is not a part-time employee the user will see content ABC, otherwise content 123)
Sample Homepage
Personalization
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Navigation with links to landing pages from business units, service units, teams and projects (e.g. Communities with XCC landing pages)Nested navigation, i.e. large units have their own navigation with their own landing pages which again may contain their own navigationStatic content using IBM Connections embedded experience paradigm
Sample Homepage
Site Navigation
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Tools Menu is available throughout IBM Connections with hover over the tools iconSet up the Flyout Page with the most relevant and / or most frequented applicationsEasy Customization with CSSSample Widgets
People Finder
Sample Homepage
Tools Flyout Page
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Top News(Aggregated from Business Units)Business NewsRegional NewsNews for my InterestService Unit NewsLinks FilesEvents
All content can be personalized and/or targeted
Sample Homepage
Content Widgets
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Management BlogsDrive employees to CXO statementsAvoid CXO disappointments if their statements do not achieve enough attention because many employees do not follow them
Employee’s blogInternal communications rewards employees engagement with a “Pick of the week”
Drive employees attention to questions, discussion threads and ideas where feedback is required
Sample Homepage
Curated Content
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Clipping Widget (e.g. Reuters, Dilbert)
Cropmark / CSS / JQuery SelectorCustom CSS incl.
SocialFacebookTwitter
RSS / Atom Feeds (incl. pictures)Stock, Weather etc.Connections Content Manager Files
Sample Homepage
Foreign Content
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HTML widget that consumes public or private REST service, e.g. retrieves zip code descriptionWidget to widget communication, e.g. maps widget opens Google maps to the zip code
Sample Homepage
Applications
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Easy Customization with CSS
Sample Homepage
Layout
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Customers customize their IBM Connections Cloud Experience with standard CSS know how.
Sample Homepage
Cloud Layout
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Responsive header with integrated IBM Connections and XCC navigationMega navigation with IBM Connections menu opened
Sample Homepage
Responsive Layout
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Internal Communication ScheduleOpen Team TasksCreate Team TasksCreate NewsMy Open Approval RequestsPages to be ReviewedConnections AnalyticsMost Visited ArticlesMost Liked ArticlesMost Commented ArticlesInternal Communications ForumInternal Communications Guidelines
Sample
Editor Dashboard
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Onboarding with a Step by Step wizardEasily customizable
Sample
Onboarding
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Community owners manage landing pageBrings structure to community contentAggregate information from community and subcommunities
Sample
XCC Communities
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Fullpage without IBM Connections community navigation Custom layout for special purposes with background image
Sample
XCC Communities
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“News of the Day” next to the activity stream
Layout Sample with Enhanced Activity Stream
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Layout Sample: Full Responsive Layout with Custom Header
Responsive header with integrated IBM Connections and XCC navigation
Mega navigation with IBM Connections menu opened
(In this example we are using a mega dropdown library, see website for more samples:https://codyhouse.co/gem/mega-dropdown/)
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Layout Sample: Full Responsive Layout with Custom Header
As page is scrolled down navigation remains visible but company logo size is reduced to fit within navigation
With reduced screen resolution Navigation is reduced to an icon. Icon opens a navigation menu from the side.Widgets are arranged below each other rather then besides each other
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External users are welcomed with a designated pageFirst steps introductionBusiness cards of support staffDirect link to individual communities
Sample
External Users
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Integrated into IBM Connections mobile app
Sample
Mobile Users UI
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Integrate Classic Notes applications with twisties using an simple iFrame WidgetModern Notes applications with XPages, post search requests to the application, display search results
Integrate Domino Apps
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Use Single Sign on with Domino (an other platforms) to utilize individual read and write access rights
Integrate (Domino) Apps with Single Sign On
5151 51
With IBM Connections & XCC it is quite easy to build custom applications. In this example we redeveloped an IBM Notes based Information Management application.
Custom Apps (e.g. Information Management)
5252 52
Forms IntegrationEmbed forms (anonymously, authenticated)Display recordsFormat recordsOpen response formsEdit recordsLearn more:https://youtu.be/cKqUksrF6UY
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Public Displays / Kiosk ModeProvide read only access to selected Intranet content in form of an Information Panel Display a variety of different information easily accessible in your welcome hall or other public places
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Integrate Communications
Use Cases 1 - 10
Internal Communications can usea special community to create andmanage their content and publish it on XCC based Intranet home and landing pages. XCC pages can be set up and customized easily, using a set of grid templates and choosing from almost 60 widgets.
Internal Communications can set up and maintain a navigation between the XCC pages, providing employees with an intuitive user experience for surfing the organization.
Design a Personalized Intranet, Create and Publish Content
Internal Communi-
cations
1
With XCC, Internal Communications can turn the typical one way communication into a real dialog with the employees. Here are some examples:
Enable employees to like and comment on all available information.Bring specific forum discussions and / or ideas to the employees’ attention with prominently placed widgets on the Intranet homepage.
Listen to and Respond to Employees
EngageEmployees
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Observe and analyze the employee base sentiment through comments and questionnaires.Engage employees with a picture competition, for example ask employees to upload their pictures with the new company logo and let all employees vote on the best pictures.
With XCC Communication and Collaboration are either on the same page or available with just one click.
Listen to and Respond to Employees
EngageEmployees
2 See video: http://youtu.be/Fg-eh1zHg6Q
XCC is built with the latest Internet technology such as Bootstrap, Fontawesome, IndexDB, JQueryUI and RequireJS.
With standard CSS knowledge it is possible to adopt the design of the XCC pages to match corporate identity and design guidelines.
Business divisions can have their individual CI.
Branding, Corporate Identity & User Interface
Branding&
Design
3 See presentation: http://slideshare.net/timetoact/xcc-layoutoptions
XCC makes it much easier for divisions, branches, departments and locations to create and maintain their own landing page on the Intranet than any traditional Web Content Management System.
Almost all Web Content Management Systems are built and optimized for the Internet and are far too complicated for occasional Intranet users. IBM Connections is much simpler to use. Any employee can create a blog post or edit a wiki page without any special training.
Create and Maintain Landing Pages
Business Unit
Communi-cation
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Intranet Homepage(personalized
& targeted)SU1
BU1 BU2
SU2
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
Portal or Web CMS
basedIntranet
Homepage
With traditional web CMS, Internal Communications is mostly unable to effectively delegate the maintenance of the long tail of the departmental web pages.
With XCC on the other hand, Internal Communications are able to set up a departmental page, include it in a divisional or in the global navigation and assign maintenance very effectively to managers or assistants of that respective business unit.
Create and Maintain Landing Pages
Business Unit
Communi-cation
4
With XCC, top managers have a choice: Either they allow Internal Communications to rephrase and publish content on their behalf or they create and publish content directly and just ask Internal Communication to direct attention to their post with a prominent placing on the Intranet home page.
This way, top managers can engage in a more personal way with the employees and still get the attention they deserve.
Communicate Authentically and Effective
Manage-ment
Communi-cation
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With XCC, it is easy to set up a special page allowing a company’s chairman to interact with the employee base:
Introduce the chairman with his bio and an interview. Publish the chairman’s latest ideas, priorities and thoughts prominently. Allow employees to discuss issues, provide ideas and have the chairman’s office help the chairman with the workload.
Engage with Employee Base
CEO‘sOffice
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With XCC, Internal Communications can create an online representation of a printed employee magazine – either as the printed magazine appearing periodically or in continued delivery form.
The online representation of course adds value to the printed magazine, as it provides a feedback channel for employees.
Online Edition of a Print Magazine
EmployeeMagazine
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With XCC, Employee Relations managers are able to document and maintain guidelines and rules and make them easily accessible to employees as part of the Intranet.
Guidelines specific to a business unit or location can be published on the respective landing page only. Via the employees’ comments the guidelines and rules can be constantly improved and honed.
Document Guidelines and Rules
EmployeeRelations
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XCC admins are able to target users with content specific to their interests, according to their inherited LDAP attributes like
Business Unit, Country, Location or Management Level
Users can personalize their experience by setting their individual preferences. Personalization and Targeting both work on an XCC page and on a widget level.
Personalization & Targeting
Personali-zation
& Targeting
9 See presentation: http://slideshare.net/timetoact/xcc-personalization
Using separate platforms for Internal Communications and Collaboration confronts authors and users with difficult choices:
Where are they supposed to publish and where should they search for content? Some managers will choose to communicate through the Web CMS based Intranet website, while others will choose to communicate through the collaboration platform.
Content overlap, redundancy, inconsistency and governance problems are the inevitable consequence of multiple platforms on the Intranet.
With more than one platform, it is practically impossible to create a Single Point of Truth.
Information Architecture
Create a Single
Point of Truth
10
SPOTSingle Point of Truth
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Enhance Collaboration
Use Cases 11 - 14
XCC provides many ways to consume, contribute to and maintain the Intranet. The structure is most important for new employees, occasional users and silver surfers.
The threshold to contribution with liking and commenting is very low. Liking, comments and content creation all appear in the activity stream and thus secure a high awareness.
The content creation and maintenance is much easier than with traditional Web Content Management Systems. Delegation to line of business is very effective.
When each business unit has one person in charge of maintaining its landing page as part of the Intranet, then each business unit automatically has one IBM Connections power user.
Increase Intranet Usage & Adoption
Usage &Adoption
11
With XCC Intranet usage typically increases by 100 percent and more.
Increase Intranet Usage & Adoption
Usage &Adoption
11Consumer Contributor Moderator Internal
CommunicationsKnowledge
Worker
Not only can Internal Communications create and publish content with XCC (as with any other Web Content Management System), they can also curate content.
In other words: Internal Communications can select an employee's blog post and publish it prominently on the Intranet home page or on the landing page of a business unit or location, and thus recognize and reward the employee’s contribution.
Curate Content
Curate Content
12 See video: http://youtu.be/RbqZ6Ukq93c
XCC enables community managers to easily create, customize and maintain landing pages for their community.
They can choose a predefined layout from a variety of templates and arrange the most important content according to their preferences. They can also include content from sub communities or other relevant communities at will.
Design and Maintain Community Landing Pages
CommunityManagers
13
Files and links in widgets can be individually selected and sorted. Introductory information and important posts can be published in a fixed position.
Introduce the community team by their role, using the People Selector widget. Display all events from the main and the sub communities with the Event Calendar widget. Interactive elements help driving user engagement. Community landing pages can either stick to the community navigation or cover the whole width and replace the original community navigation.
Design and Maintain Community Landing Pages
CommunityManagers
13 See video: http://youtu.be/fPksMAuJ2SE
XCC makes it easy to create an onboarding wizard that acquaints new IBM Connections users with a step by step guided tour.
Let the employees know why the company invests in a Social Intranet, what is in it for them and how they can use it. The acceptance of the Intranet guidelines and the enrollment progress can be documented.
Onboard New Employees with a Wizard
New UserOnboarding
14 See video: http://youtu.be/Kc7qqVzQG9U
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IntegrateApplications
Use Cases 15 - 19
XCC provides the iFrame, the HTML and the Clipping widget.
The iFrame widget supports either retrieval through the user or through the server. The HTML widget has an integrated CSS, HTML, JSON and JavaScript editor, which supports direct code editing without copying the code to and from an external application.
The HTML widget is able to post and process REST calls from other applications and display the results in a custom format. Via the integrated JavaScript Event Handler Framework, widgets can communicate with each other (e.g. a CRM widget “talking” to a ERP widget).
Integrate Legacy Apps
CustomApplications
15
The Clipping widget supports users without developer skills in integrating parts of other websites into their own XCC page. The Clipping widget can either use crop marks or CSS marks to select relevant content.
Integrate Legacy Apps
CustomApplications
15 See video: http://youtu.be/GMvT-fUBg1g
Application Developers are able to create their custom widgets and make it very easy for their authors to integrate content or functionalities from other applications.
We have plans to build widgets that allow selection and display content from any Notes database. Application developers can share and exchange their custom widgets with other customers.
Custom Widgets with XCC API
BuildCustomWidgets
16 See presentation: http://slideshare.net/timetoact/xcc-api
Keep most frequented and relevant tools readily available in a fly-out page throughout XCC and IBM Connections. The fly-out page can contain any widget.
Examples are:
people searchemergency helptime tracking applicationweather forecastcompany stockLinksIntranet preferences
Tools Menu Always Available
Tools Menu
17
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
The IBM Forms Experience Builder (FEB) enables line of business users to create web forms applications for stand-alone use or for customer and employee websites. Non-technical users are able to create sophisticated web applications complete with forms, database, reports, security, notifications and more.
FEB is a rapid application development platform and as such an browser based alternative to Domino applications.
TIMETOACT developed two FEB widgets as an extension to XCC that allow embedding FEB Forms and display and edit FEB Data.
See FEB video: https://youtu.be/9TbqkRROars
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
FEB – Form WidgetEmbed FEB Forms
Select Form (from all Forms the user has access to)Select HeightSelect Privacy
Anonymous (e.g for Complaints / Whistleblower Forms)Authenticated (will pass users profile data to forms)
View & Use FormsView & Submit FormView Resultpage ("Thank You"Page, Forms Responses, New Form)
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
FEB Data WidgetSelect Layout (Grid, List, Table)Map Data Fields to Layout FieldsDefine Actions (Create, Edit, Delete)Format Layout and Fields with Custom CSS
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
The capability to edit & delete data records with the FEB Data Widget is a real breakthrough that allows a complete new set of applications. IBM Connections with XCC and FEB make a beautifully integrated Digital Workplace.
Create a Branded and Simplified Experience
Extranet forCustomers& Partners
19
With XCC, it is possible to create and customize a landing page for external users. The landing page could provide introductory information and reduce or limit complexity to the required functionality.
Of course, the resulting Extranet can be branded in the corporate design.
Create and maintain content once, use it in the Intranet and Extranet.
84
Simplify IT
Use Cases 20 - 24
The entire Intranet is accessible with the IBM Connections Android and iOS apps.
XCC uses the latest Bootstrap templates and is responsive too.
No project required.
Participate on the Intranet from Mobile Devices
MobileUsers
20 See video: youtu.be/jv4CrO4DQHE
Provide a read only access to selected Intranet content, of course with your company’s distinctive corporate design.
Anonymous access is restrictedto reading only (no comments, no likes etc.)to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access” to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.
And the website is fully responsive too.
Information Access
AnonymousUsers
21
XCC is available for both IBM Connections on premises and as a service for IBM Connections Cloud.
On premises or cloud: initial setup can be achieved in less than an hour.
On-Premises and Cloud
Intranet as a
Service
22 See presentation: slideshare.net/timetoact/xcc-cloud
Eliminate Web CMS costs for SelectionPurchaseImplementationIntegration
Access Management (Read / Write)Activity Stream IntegrationSearch IntegrationSingle Sign OnUI Integration
Mobile AccessTrainingRunning
another platform besides IBM Connections.
Reduce Costs
ChiefFinancialOfficers
23
XCC dramatically reduces Intranet complexity, as it eliminates the need for an extra Web Content Management or Application Integration platform and meets all requirements for platform integration.
User interface integrationActivity stream integration@Mention Integrationfull text search integrationsingle sign on and much more
are given, no projects required.
Update Intranet layout, templates and landing pages in a test bed without having to set up a separate test environment.
Reduce Complexity – Accelerate Development & Deployment
IT Managers
24
90
CustomerStatements
91
“Last quarter we ran two projects in parallel to develop a new Intranet homepage for two Japanese customers.
One with SharePoint and Yammer where we created a custom homepage to integrate both solutions. This was a 60 day worth of services and a three month delivery time.
Next door we implemented XCC on top of IBM Connections and trained the business users in two days the complete product. After two weeks their Intranet went live.
Although the SharePoint project is interesting from a revenue perspective, we are much happier with the XCC project where the customer maintains the solution themselves and we have moved on to support other companies.”
Comparing IBM Connections & XCC to Microsoft SharePoint Development
Roland DriesenManaging Partner, Silverside B.V.
92
What our Customers Say…
„XCC brings internal communication to a whole new level. It helps increase users‘ awareness about company life and improves the onboarding process for our new employees.“
Marcin Kasa, Axxiome Group
„In an off-time minute (during a break) I installed XCC in our Acceptation Environment. Everything went smooth, no problems during the installation…“
R. Angioni, Saxion, University of Applied Sciences, Netherlands
„We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees.“
Mandfred Meindl, Manager Intranet & Online Marketing, VAUDE Sport GmbH
& Co. KG
93
What our Customers Say…
„With IBM Connections and XCC we can create a more agile Intranet.“
Arey Zargham & John Merlino, Tufts Health Plan
„XCC revolutionizes our Intranet entirely! Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation.“
Eva Martinez, Lapp Holding AG
„This innovative solution brings additional value to an IBM Connections environment, allowing our customers to elegantly integrate their internal communication content into their social business platform.IBM and TIMETOACT together, a partnership to accelerate social business.“
Jason Roy Gary, CTO, IBM Social
Software Foundation
„Information and collaboration platforms are perfectly integrated into a user-friendly and powerful Intranet.“
Retail Customer, Germany
94
What our Customers Say…
„After only 90 minutes training even our IT laymen were able to create great landing pages for their departments. That‘s absolutely incredible!“
Alexander Ramseger, Berge & Meer Touristik GmbH
„XCC has transformed IBM Connections into a complete Intranet environment. With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an Intranet.“
Sander Zwart, ilionx
„In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business. The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management.“
Jürgen Fischer, Pilz GmbH & Co. KG
95
What our Customers Say…
„With XCC the launch of IBM Connections was much more effective.
XCC has increased acceptance of our Intranet and is an indispensable tool for us.“
Carolin Strunk & Stefan Schindlbeck, Ostdeutscher Sparkassenverband
„XCC is a congenial extension of IBM Connections, which increases user acceptance substantially.“
Wolfgang Ponesch, Raiffeisenbank Bregenz
„Employees do not have to go anywhere else.
Everything is in one place.“US Government Customer
96
What our Customers Say…
„We have never been able to evaluate any product as fast as XCC.“
Georg Probst, Lantal Textiles AG
„There is a huge gap from the traditional Intranet to a modern social Intranet. XCC is the bridge between them: It makes the shift more comfortable for the employees.“
Sven Bradtke & Henning Müller, Sparkasse Rostock
„XCC gives more structure to IBM Connection as it prominently places relevant information on the communities home page. Therefore, XCC leads to more transparency and decreases frictionloss.“
Soner BogaHANSA-FLEX AG
97
What our Customers Say…
“XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far. It is really easy to customize with almost no technical skills required.”
Santiago Suarez Mesa GRUPO FAMILIA
“We are very happy with XCC. It has become a total game changer for our use of Connections.”
Sigthor Hilmisson Ministry for Foreign Affairs of Iceland
98
What our Customers Say…
See the URL below for:• An overview of our customer statements• Customer case studies• Video Interviews with XCC users
http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers
Do you want to know more? Most of our customers are willing to talk to potential customers. Just ask us and we set you up for private conversation.
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Technical Information
Appendix
100
Frank AdamsI am… (passive personalization, targetingprofile attribute inherited from LDAP)
• German Employee• Business Unit 1• Location A
I prefer… (active personalization, profile attribute set by personal preferences)
• Subject ABC• Subject GHJ
My Connections…
• My Communities• My Files
Personalization & Targeting
Navigation (German)
Links (personalized & aggregated)
Business Unit 1 News
Location A News
My Files
My Events (personalized, aggregated)
Static Content(e.g. Hotline)
Clipping Widget (e.g. Stock Quote)
Corporate Top News (in German)(personalized, aggregated)
My Special Interest
Subject ABC
Subject GHJ
My Communities
ACME Germany Homepage
101
Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.
Using IBM Connections and XCC as Corporate Intranet
XCC Personalized
Corporate Intranet
HomepageSU1
BU1 BU2
SU2
102
Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal XCC is used for landing pages for Business Units, Service Units or IBM Connections CommunitiesLanding pages are available thru conventional Intranet and IBM Connections top navigation
Integrating XCC with a Conventional Intranet
Portal or Web CMS
basedIntranet
Homepage
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
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Page Templating / InheritanceAll elements (widgets, grids and styles) defined in a page template will be inherited to the dependent pages. Editors of dependent pages cannot alter inherited items.Sample Use Cases:
Regional landing inherit corporate content (e.g. Top News, Corporate Events etc.)Branch landing pages inherit grids and layout from landing page template
104
1. Download XCChttps://greenhouse.lotus.com/communities/community/XCC
2. Install XCC Less then 60 minutes
3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users. XCC can therefore be installed, tested and customized in the production environment without any interference with users.
Create and customize your first XCC pages Customize Layout Make XCC visible to all users, add new home button to CNX, set XCC as CNX homepage
Get Started – XCC for Connections On-Prem
105
Intranet as a
Service
XCC is available as a true Multi Tenant SaaS Offering.
Easy setup with a guided Self Servicehttp://slideshare.net/timetoact/xcc-cloudAvailable on a per user / per month basisSingle Sign On with IBM Connections CloudExtends IBM Connections Cloud to a complete and deeply integrated Intranet XCC Cloud is hosted on IBM Bluemix US and UK
Get Started – XCC for Connections Cloud
106
Develop or Relaunch your Intranet without a development system
In Place Development
New Intranet Development Intranet Relaunch Development
Create XCC pages, create and assign Content, CSS and JSModify CNX Navigation to launch Intranet
Create XCC pages, create and assign Content, CSS and JSReplace current XCC landing page with new landing page
107107
Application On-Premises Architecture
Connections ServicesBlogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCCPages
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
XCC4Comm
Anonymous
Localization
Flyout
Mobile
Clie
ntJ2
EE C
onta
iner
Stor
age
CNXDB
XCCDB
REST
API
Browser
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108108
XCC Cloud for IBM Connections Cloud Application Architecture
Connections ServicesBlogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCCCloud
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
Mobile
Localization
Clie
ntIB
M C
loud
XCCDB
REST
API
J2EE
Con
tain
er
IBM
SBT
Stor
age
Stor
age
CNXDB
Browser
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Feature XCC for IBM Connections on premises XCC for IBM Connections CloudHeader-Customization Full Header-Customization:
Home Icon, Flyout PageFull Header-Customization for XCC PagesLimited Header-Customization for Connections (Home Icon / Text / Submenu Entries)
Personalization Full Personalization:- active personalization based on custom profile fields incl. dropdown, radio buttons etc. - passive personalization / targeting based on profile fields inherited from LDAP
Limited Personalization:- active personalization based on up to 10 custom profile fields (text fields only)- passive personalization / targeting not yet tested
Birthday-Widget Available with Profile Extension Not available, no IBM SBT API to search profiles by custom fields
Suggestion Widget available IBM Social Business Toolkit API currently missing
Profile-Edit /Profile Completion Widget
available Possible as custom widget (field names / types are not known)
CNX My Page-Widgets /CNX My Page Right Column
available Not available
Activity Stream available Will be available as an XCC Widget
Language Files Based on IBM Connections preference Based on Browsers preferred Language settingForms Experience Builder available Planned, currently missing single sign onExternal Users Access available Not Available for OAuth2 Security Restrictions
XCC Cloud Feature Restrictions
III Appendix: Comparison OnPrem vs Cloud
110
1. ActivityStream1. ATOM / RSS Feed2. Clipping3. Community Description4. Community Overview5. Event6. Files7. Files Explorer8. Forum9. HTML10. Ideation-Blog11. IFrame12. Important Links13. Links14. Media Gallery15. My Links16. My Notes17. My Quicklinks
18. Navigation19. News20. News Channel21. News List22. News Overview23. News Slider24. People Birthday *25. People Finder26. People Selector27. Pinned Files28. Popular Content29. Preferences30. Profile Completion31. Profile Picture32. Profile Tagging33. Saved Search34. Static Content - Blog35. Static Content - Wiki
36. Suggestions *(People & Communities)
37. Tag Cloud38. Teaser39. Top News40. FEB Data Widget *41. FEB Form Widget *42. Website Navigation
& Breadcrumb Path43. 22 x IBM Connections
MyPage Widgets 64. IBM Connections *
Activity Stream & Right Column
65. Custom Widgets API
* Not available in IBM Connections Cloud
XCC Widgets & Page Elements
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08.2012 Release 1.0for Connections 3.0
05.2013 Release 2.0 Beta (Limited Availability)
Connections 4.0 Activity Stream on Homepage
10.-12.2013 Release 2.0 - 2.03(General Availability)
Connections 4.0 & 4.5PersonalizationImprovements & Bug fixesPerformance IncreasesPersonalization
01.-02.2014 Release 3.0 - 3.02 Improvements & Bug fixesNew WidgetsMobileGrid Layout
03.2014 Release 4.0Extended Page Management CapabilitiesUI & Performance Improvements
04.2014 Release 4.1Atom & RSS Feed WidgetsList and Overview News WidgetsPeople Finder WidgetBreadcrumb Path & NavigationMultilingualism
08.2014 Release 5.0IBM Connections 5 SupportIdeation-Blog WidgetPicture WidgetImport and Export of XCC pageXCC uses database to store your settings
10.2014 Release 6.0Forum WidgetPeople Birthday Widget
People Selector WidgetPersonalized Home PageCustom JavaScriptPicture Slider in Embedded ExperienceItem Count Editor / Paging
12.2014 Release 7.0Suggestions WidgetProfile Completion WidgetIntranet Preferences WidgetPopular Content WidgetMany more…
03.2015 Release 8.0XCC for IBM Connections CloudXCC for CommunitiesXCC for Anonymous UsersNews AggregationSaved Search
XCC 1.0 – 8.0 Release History (2012 – 2015)
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07.2015 Release 9.0XCC FlyOut PageXCC for IBM Connections CloudGallery WidgetCommunity Overview WidgetCustom Widget APIClient-Side-Caching
12.2015 Release 10Custom GridsAccess Restrictions for XCC PagesBusiness Cards in XCC PagesIntegrated Code Editor Clipping WidgetCommunity Description WidgetPinned Files WidgetMy Links WidgetTag Cloud WidgetIBM Connections 5.5 Compability
03.2016 Release 11 Advanced Personalization with Boolean OperatorsForms Widget Release 1.0Media Gallery Widget with Video SupportAtom / RSS Widget with Rich Content and PersonalizationXCC Admin DashboardEvents Widget 2.015 Improvements…
10.2016 Release 12Page Templating / InheritanceLock Functionality for WidgetsSet XCC Page Access to Community AccessNew Capabilities for IBM Connections Cloud (Iframe Widget, XCC4Communities, …)Widget Title with Graphic & Text
and LocalizableXCC4Communities with NavigationEmbedded Experience PrintingActivityStream Widget (coming)Files Explorer Widget with Folder SupportMy Quicklinks WidgetMy Notes WidgetTeaser WidgetNavigation Widget for XCC4Mobile
02.2017 Update & PreviewWatson Workspace IntegratTeaser Widget
XCC 9.0 - 12. Release History (2015 – 2016)
Fast Weeks Release CycleIndependent from IBM Connections Release Cycle
113
What‘s New and Upcoming
(since XCC 12.0)
Appendix
114
A. New Features1. Content Creation with XCC2. Integration on Node.js with Oauth23. Watson Workspace Integration4. Box Integration5. Salesforce Integration6. Twitter Integration
B. New And Optimized Widgets 7. Activity Stream Widget 8. Translation Widget9. Community Members Widget10.My Communities Widget
C. Forms Experience Builder Widgets 2.0
D. Improvements11.Performance Improvements in
XCC4Cloud12.Quicklinks to Communities13.UI redesign: Hover Buttons 14.Internationalization of Admin Panel
E. Best Practices 15.Horizontal Scrolling16.Public Displays / Kiosk Mode with
XCC4Anonymous 17.Innovation Management With FEB 2.0
What‘s New and Upcoming (since XCC 12.0)
This is NOT a XCC 13 preview, there is more to come for XCC 13
115115
Create and edit content directly within the XCC User Interface
Stay within the XCC User Interface
for all Internal Communications tasks
for users (new ideas, proposals, etc.)
Avoid switching between XCC and IBM Connections Communities UI
1. Content Creation with XCC (I/II)
116116
New content is created is created in a dialogRich Text Editor
Making it easy even for unexperienced users to participate
Choose a channel to which you add your content in the Embedded Experience
1. Content Creation with XCC (II/II)
117
We are currently working on the integration of IBM Watson WorkspaceBoxSalesforcemany more to come
Integration is build on Node.js with Oauth2
fast scalablereliable
2. Integration, Integration, Integration
117
118
Box* IBM Kenexa SalesForce* Twitter IBM Workspace*
New Integrations with XCCWe have built 5 new integration within just 1½ weeks
* Built with
119119
2. Watson Workspace IntegrationIntegrate IBM Watson Workspace permanent chatrooms into your Business Unit or Community Landing Pages using the Watson Workspace Widget
120120
3. Box Integration
Access files in a specified Box directory from XCC interface
Browse Box folders
Upload files to Box
121
4. Salesforce Integration
Embed live Salesforce content and data in Internet or Business Unit Landing Pages
122122 122
Integrate a Twitter feed to your XCC page using the HTML WidgetAllow users to see a customized timeline Show your Company‘s social side by integrating the timeline for your Company Hashtag into your Intranet/ Digital Workplace
5. Twitter Integration
123123
Translate text from and into over 50 different languagesWidget base design is customizable
8. Translator Widget
124
Position the Activity Stream anywhere on any XCC PageDisplay
individual Activity Stream Community Stream
Available within Communities Available for IBM Connections Cloud
5. Activity Stream Widget (I/II)
125125 125
Configure the Activity Stream Widget for Communities:
Use a Community as Content Source Filter Updates: Show All or Status Updates
5. Activity Stream Widget (II/II)
126
Shows all members of a Community with their profile Image
Turning tile shows the individual member’s role on the backside
Adjustable paging
9. Community Members Widget
126
127127 127
Displays all your subscribed communities as tilesCommunities can be opened with a single clickShows the Communities description on the tiles backside
10. My Communities Widget
128128
Allow Create: Open Form and create new records directly without leaving the user interface
FEB Widgets 2.0 (I/VI)
129129 129
New Editor Option: Add an unlimited number of content fields
FEB Widgets 2.0 (II/VI)
130130 130
New Editor Option: Filter by stage ID (i.e.: approvement stage)Allows you to filter submitted data
FEB Widgets 2.0 (II/VI)
131131 131
New Editor Option: Auto completion for choosing forms to displayClearer overview drop down menu
FEB Widgets 2.0 (III/VI)
132132 132
New Editor Option: Additional Table layoutInsert custom layouts
FEB Widgets 2.0 (IV/VI)
133133 133
New Editor Options: Add custom CSS to personalize FEB widgets even further
FEB Widgets 2.0 (V/VI)
134
IBM Digital Workplace Hub
Services & Partners
135
Demo
ShowcaseTechnical
ImplementationBudgetIntranet
Performance Intranet
Strategic Digital Workplace Hub
1 Day 1 Day 4-6 Days 8-12 Days > 15 Days
UI Customization, Demo Content ✔
XCC Installation ✔ ✔ ✔ ✔
Webmaster Enablement ✔ ✔ ✔ ✔
Design Concept, UI Customization ✔ ✔ ✔
Information Architecture Consulting ✔ ✔
Internal Communications& LOB Coaching
✔ ✔
Governance, Guidelines, Templates ✔
Profile Customization & Personalization ✔
Multisite Concept Implementation ✔
Legacy App Integration ✔
Content Migration ✔
TIMETOACT Professional Services for XCC
136
Sample Implementation Roadmap
Enablement & Training
Internal Marketing
LOB Apps & Use Cases
Custom Apps Development
Conception & UX Design
Requirement Analysis
IBM Connections Implementation
Prototyping& Validation
3rd Party Apps
Governance & Guidelines
5 6 7
Kickoff & Strategy
1 4
IBM Connections Platform Family
2 3 8
IBM CNX & XCC Customization
Updates & Support
Managed Services
Bus
ines
sTe
chni
cal
137
50 IDWH / XCC Business Partners
138
CollaborationLet Us Talk About…
Share
CollaborationEnterprise
Social Network
139
SocialColLABORation
Let Us Talk About…
140
“Firms come into being in order to enable human beings
to achieve collaboratively what they could not achieve alone.
If one accepts this as the true purpose of any organi-zation, then the main focus of executives’ attention should be on how to foster collaboration within their companies.”(Hansen and Nohria, 2004)
Collaboration is the Core of Every Organization
141
Bridging of Locations
142
Bridging of Departments
143
Bridging of Projects
144
Bridging of Generations
145
Workplace Engagement Around the WorldIncreasing Employee Engagement by a few percentage points will create a huge impact.
https://hbr.org/web/infographic/2013/11/workplace-engagement-around-the-world
http://www.gallup.com/topic/employee_engagement.aspx
146
Accelerate InnovationsBridge Business UnitsBridge LocationsBridge GenerationsCreate SynergiesCross-Link KnowledgeFacilitate CollaborationFoster Corporate CultureIdentify Experts Increase EfficiencyPromote TransparencyReduce Mail Load
Enterprise 2.0 Benefits
147
The Connected Companies Will Prevail
148
Intranet Challenge
149
Home pageSee what is happening across your social network and access the social data that is important to you.
Profiles Find and discover the expertise you need.
CommunitiesWork together with people who have common interests, roles and expertise. Also includes ideation, media gallery, and bridging capabilities.
BlogsPresent your ideas, receive feedback and make the most of the experience and opinions of others.
Micro-blogsReach out for help or share news with your network
BookmarksFind, save and share useful web-based content.
MailBring information and experts immediately into view by easily sharing conversations that would have otherwise been hidden in email, for faster and more informed decision-making.
ActivitiesView, manage and organize tasks and quickly complete them. Tap into your professional network.
WikisCreate and share content together with your teams and professional network.
FilesShare and discover documents, presentations, images with your colleagues. Eliminate system duplicates and reduce the amount of mail in your inbox. Provide rich social content & document management experience with add-on capabilities provided by IBM Connections Content Manager
ForumsExchange ideas with others and benefit from their expertise.
Social AnalyticsDiscover who and what you need to know through recommendations.
Polls and SurveysQuickly and easily gather feedback from clients, partners and customers.
DocsAdd IBM Docs online office productivity suite for more efficient document collaboration.
MobileAdd IBM Docs online office productivity suite for more efficient document collaboration.
DocsAdd IBM Docs online office productivity suite for more efficient document collaboration.
Enterprise Collaboration / IBM Connections
150
Application Integration
Let Us Talk About…
Do
ApplicationsApplicationIntegration
151
Application Integration today is mostly “on the glass”, i.e. in the frontend making use of JavaScript Event Handler Frameworks and without backend requirementsSingle Sign On is mostly done independent of the portal framework / serverIntegration Options
iFrame REST Service ConsumptionClipping Widget Custom Widget JavaScript Event Handler FrameworkForms Experience Builder
See Use Cases 15 – 19 for more information
Integration
152
Intranet
Strategies
153
Intranet Strategies for Communication & Collaboration1. Focus on Communication
2. Focus on Collaboration
3. Side-By-Side Communication and Collaboration
4. Enhancing Communication with Collaboration
5. Integrate Communication into Collaboration
We Evaluated 5 Intranet Strategies
Beware of Challenges & Pitfalls
154154
Inefficient collaboration with mail and file servers All knowledge locked up in mail- and file-serversNo expert identificationNo employee participationNo informal learningNot appealing to young employees accustomed to social media
Focus on Communication
Internal Communi-
cations
154
155155
Using an Internet CMS for Intranet
Web Content Management Systems are made for the Internet. That’s where the money is. Typical focus:
Pixel Perfect Layout, Asset Management, Approval Workflows…Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)
These features are mostly irrelevant in the Intranet and just increase cost and complexity.
155
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
156156
Using an Internet CMS for Intranet
Web Content Management Systems are too complicated for occasional users from LOB
Poor LOB AdoptionOutdated Content
Web CMS market size for Intranet shrinks, grows rapidly for the Internet. In 3-5 Web CMS Intranet will be a separate market or vanish.
156
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
157
2. Focus on Collaboration
Intranet Strategies
158158
Difficult to communicate the organization’s priorities, strategy, values.Difficulty to distinguish opinions and ideas from binding / formal information and directives.Difficulty to identify important information.No structure, everything sorted by last update / popularity.
Focus on Collaboration
Peer-To-Peer Collaboration
158
159159
Knowledge Workers are only a small minority in most companiesIntroverted People are not comfortable exposing themselves Without a broad lobby Social Intranet projects are often delayedSocial Intranet can not be sustained by Knowledge Workers alone
Focus on Collaboration
159
160
3. Side-By-Side Communication
and Collaboration
Intranet Strategies
161
How should managers communicate, as themselves (“Mike the Manager”) or through Internal Communications
(“the Manager Mike”)?Where should employees look for content? On the Web CMS based Intranet or in IBM Connections?
Side-By-Side Communication and Collaboration
Will Cause Schizophrenia
162162
Content FragmentationSome managers choose to communicate as themselves using the collaboration platform (“Mike the Manager”)Some managers choose to communicate thru internal communications using the Web CMS (”The Manager Mike”)
Side-By-Side Communication and Collaboration
Attention FragmentationSome users refrain from the internal communications / web CMS based Intranet (“I do not need propaganda”)Some users refrain from the collaborative platform (“If it is important it will be published by Internal Communications”)
162
163163
User ChallengesEmployees have to search the Web CMS based Intranet and the Collaborative / Enterprise Social Software platform Employees need to distinguish between
Official / Unofficial ContentContent from Business Unit run by “Mike the Manager” and Content from Business Unit run by “The Manager Mike”
Side-By-Side Communication and Collaboration
Content Overlap, Redundancy and Inconsistency
Ideas are developed in collaborative platform, need to be republished on communication platformSome content is inevitably going to be stored in different versions in both platforms
163
164164
Government ChallengesInternal Communications defines “their” Web CMS based as the mandatory default homepageContent Policy: All binding and relevant content from ESS in Web CMS
Side-By-Side Communication and Collaboration
164
165
With more than one platform there CAN NOT be a Single Point of Truth
Side-By-Side Communication and Collaboration
SPOTSingle Point of Truth
166
4. Enhancing Communication
with Collaboration
Intranet Strategies
167167
For enhanced Web CMS: Insufficient capabilities
Activity Stream / Social capabilities / Enterprise collaboration missing.
For integrated platforms: Inconsistent UI
Users must leave communication homepage for collaboration.Content fragmentation, overlap, redundancy and inconsistency, governance problems.
Enhancing Communication with Collaboration
Insufficient collaborationCollaboration integrated into communication will never reach critical mass to become self sustaining.Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.
167
168
5. Integrate Communication
into Collaboration
Intranet Strategies
169169
No content overlap, redundancy, inconsistency Social software is more popular with employeesUser generated content grows much faster than centrally managed content
Integrate Communication into Collaboration
SPOTSingle Point of Truth
169
170
IntegrateCommunication
into Collaboration
Enhance Communication
with Collaboration
Focus on Collaboration
Share
Focus on Internal Communications
Know
Intranet Strategies
Side-By-Side Communication
and Collaboration
Share
Know
171
Summary
Appendix
172
XCC is an extension for IBM Connections On-Premises and Cloud. XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities. XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.With XCC it is much easier to compete against Microsoft SharePoint and JiveWith XCC and FEB you have a rapid application development for Line of Business Applications
Summary
173
With XCC it is easy to create use cases for all employees, not just for knowledge workers.XCC brings structure to IBM Connections.XCC dramatically increases IBM Connections utilization and ROI.
Summary
174
XCC Customer ScenariosAlternative Use Cases for IBM Connections and XCC – Web Content & Custom Apps Extension
Focus on Communication
Company culture not ready for enterprise wide collaboration
Start with internal communication now, open up to collaboration later (can never add enterprise collaboration to a web content management)
ImproveCollaboration
Bring structure into IBM Connections
Create managed landing pages for important communities, business units and locationsCreate a navigationCreate an Onboarding Wizard for new employees
Communication and Collaboration
Avoid attention fragmentation between competing platforms
Avoid content overlap, content redundancy, and inconsistencyCreate a Single Point of TruthEngage employees
Digital Workplace Hub
Everything is in one place, employees do not need to go anywhere else
Integrate internal communication, enterprise collaboration and custom applications into one intuitive user interface
175
About TIMETOACT
GROUP
176
Felix Binsack, Jason Gary, Susanne Maier, Michael Gollmick, Christian Luxem and Tim Peteler meet in Cologne.
The IBM Connections roadmap will dramatically increase the IDWH / XCC capabilities - we love it !
IBM Connections & XCC Teams Meet
177177
Since 1994 Felix and his team developed numerous custom Line of Business Applications on the basis of IBM Notes & DominoOn January 19th 1997 Felix developed the first Web Content Management System on Domino 4.6In 1998 Felix founded TIMETOACT. The company specializes on creating Intranet, Extranet and Internet projects with Lotus Domino.
TIMETOACT Intranet Experience
177
178178
In early 1999 TIMETOACT launched Bayer News Channel, the Intranet of the Bayer AG (120.000 employees). TIMETOACT has worked closely with Internal Communications (and Marketing) departments ever since.
TIMETOACT Intranet Experience
178
179179
In 2000 TIMETOACT developed the first release of product TIMETOWEB, a Web Content Management System. Over the years we enhanced TIMETOWEB with more and more collaborative functionalities and added interfaces for custom applications.Hundreds of Intranet websites were created with TIMETOWEB throughout the Bayer cooperation and many other companies.Hundreds of custom Line of Business Applications were developed using the TIMETOWEB APIs.
TIMETOACT Intranet Experience
179
180180
In 2007 IBM Connections emerged as a leading Enterprise Social Software Platform. TIMETOACT embraced the software and developed many best practices.In 2012 TIMETOACT invented the “Custom Homepage” for IBM Connections. In 2013 the product was renamed to "XCC - Web Content Management Extension for IBM Connections". In 2015 applications were added and name changed to "XCC - Web Content & Custom Apps Extension for IBM Connections". In 2016 TIMETOACT started marketing IBM Connections and XCC as the "Universal Intranet". IBM started in 2016 to market IBM Connections and XCC as the “IBM Digital Workplace Hub”
XCC Product Chronology
180
IBM Digital Workplace Hub
181181
Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat
Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam
Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc
TIMETOACT Products for IBM Connections
181
182
TIMETOACT is a CNX Full Spectrum Provider
Implementation Rollout Adoption
ITLO
B
Deployment
Information Architecture Consulting
Web Content Management Extension (XCC)
Quick Start Kit
Help CenterTraining Coaching
CI Adoption Widget Development / Legacy Data Integration
Connections Administration Toolkit (CAT)
Consulting
Hosting
Gamification
MarketingBranding
Governance
Support
Admin TrainingsUser Access Manager (UAM)Sign In Mgn.
Asset / Best Practice ServiceProduct
Profile Extension
The ROOTS and FRUITS of a Successful Social Intranet Implementationhttps://socialintranet.org/
Our Social Business Implementation Checklist
Architecture & ConsultingApplication & Mobile Development Interface Design & User ExperienceCognitive ComputingCloud Strategy & MigrationManaged Services, Support & TrainingSoftware Licensing
We enable the Connected Company
Digital Workplace & Productivity
Process Integration & Automation
Commerce & Marketing
Business Intelligence
Mail & MobileCollaboration & Social NetworksChange ManagementLine of Business Apps
Digital AdvisoryFull Service E-CommerceOnline Performance
Business Process ManagementEnterprise Integration Decision OptimizationIdentity & Access Governance
Financial DashboardsPrescriptive AnalyticsData Warehouse & Logistics
IT Services
Driving Digital Transformation
Mission
We Enable the Connected Company – We Drive Digital TransformationWe maximize your Return on Investments in Software Platforms
We want to be your Trusted AdvisorValues
Active, Ambitious, Diligent, Helpful, Respectful, Responsible, Successful
Facts
Over 280 Employees, 52 MM € Revenue, Owned and Managed by Founders, Offices in Cologne, Munster, Munich, Mannheim Augsburg, Stuttgart – Amsterdam, Vienna, Zurich
Services
Consulting, Agile Development, Digital Experience, Information Architecture, Integration, Cloud Migration, Deployment, Change Management, License Management, Managed Services, Training
Expertise
E-Commerce, Customer
Experience, Web Analysis
Business Process Integration &
Automation, EAI, math. Optimization
Business Intelligence, Digital Workplace, Identity & Access Management, Intranet,
ISV, Mail, Mobile, Portals
BPM, Digital Workplace, Mail, Migration, Mobile
Audit, BI, Cloud, Collaboration,
Intranet, Digital Workplace, Workflow
Products
IBM: Commerce, Digital Analytics, Tealeaf, Watson
– Google Analytics, Shopware
IBM: BPM, BlueWorks,
CPLEX, C:D, IIB, Process Server, MQ,
Sterling
IBM: Cognos, TM1, Connections, Docs, Domino, Portal, SameTime, Watson –
BetaSystems, Cubeware, CyberArk, Dell, ForgeRock, Infor, Orcale BI, RSA, Talend
Google: Apps for Work, App Engine –
Office 365, ServiceNow
Office 365, SharePoint, Azure, BizTalk, Xamarin,
SQL-Server
186
Infos & [email protected]://connections-apps.com/xcc+49 221 97343 0
Felix Binsack XCC Product Idea & Sponsor+49 221 [email protected]
Philipp van den Boom XCC Inside Sales+ 49 221 [email protected]
Babett Schäfer Consultant+ 49 221 [email protected]
Call or Mail us for Questions!Tech Support [email protected]://xcc-support.timetoact.de+ 49 221 97343-53
Björn GreulichXCC Inside Sales+ 49 221 [email protected]
Jan Hendrik GroeneConsultant+49 89 [email protected]
Otto FoergConsultant+49 89 [email protected]