shafi_rahman_executive profile 2015
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Awards and Recognitions
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Executive Profile - Shafihur Rahman (Shafi) MSc. BA (Hons)
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· Shafi is a high impact Service Delivery, Service & Business Relationship Manager with nearly 17 years of industry experience in IT/ICT, Telecoms and Global Development.
· A strategic and hands-on expert across many discipline including: programme & project management, stake-holder engagement, business development, business process re-engineering and international development, spanning across UK, Middle East and South East Asia.
· Currently working for ENEC as a Service Management Advisor to the HR/ICT dept. Successfully launched the phase 1 of Integrated Service Desk, receiving an award for excellence from the CEO.
· An award winning Service Manager for ‘du’ Enterprise, Managed Services managing some of its signature clients, supporting & retaining a growing revenue of more than 70 Million AED per annum.
· Shafi is a doer and a visionary leader with outstanding commercial acumen who knows how to deliver and manage large and small scale changes against strict SLAs & KPIs.
· In his spare time he voluntarily manages an international charity based in the UK that carries out programmes abroad with a work force of over 40 people.
Current Summary
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Previous SummaryKey Positions held across BT UK Plc: Wholesale, Retail, Group & Finance, One IT & Global Services includes:
● Data Centre Services Manager ● Service Client Relationship Account Manager ● Service Manager ● Service Level Manager ● Project & Programme Manager, ● BID Resource Manager ● Business Relationship Manager● Business Analyst ● Solution Designer
Key achievements while at BT includes
● Supporting multi-million £ projects & services e.g. Oracle Business apps I-buy ● Maintaining 40 million + National Health Service Patient Data ● Wholesale Calls Portal with a user base of 50,000 wholesale customers ● Data Centre Services: Winning the European Union Green Data Centre Initiative ● Customer Experience Champion ● Gallup Business Unit lead
Social Development
A visionary leader for social change in Global context, founded the highly successful charity Life Plus currently with 40+ resources from UK & Bangladesh with programmes in: Health, Education & Social Enterprise.
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Academic and Professional Accreditation
Education and Professional Others• Master of Science (MSc) Manchester UK• Batchelor of Arts (BA Hons.) Manchester UK
Business Process Re-Engineering (BPR)
• ISO/IEC 20000 IT SM Practitioner, UK Certified Accenture Leadership development & mentoring • ITIL V3 Expert, UK Certified Consultancy & Facilitation • ITIL V2 Managers, UK Certificated Presentation and Negotiation• ITIL V2 Service Level Manager, UK Certified Recruitment, Performance monitoring and measurement
• Prince2, UK Certified du Programme/Project Management Methodology
• PMP/PMI, Dubai Networks and Systems• CCNA, Dubai Dynamic Systems Development Methodology
Stakeholder Engagement
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International Development work
Shafi’s Guest Sir Gerald Kaufman MP, Father of the House, previous Cabinet Minister House of Parliament, Lord Mayor of Manchester and other VIPs