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Shared Applications & Services
28th April 2010
Dubai eGovernment Evolution Towards a Connected Government
With Focus on :
Document Name
Core Services
Resource Planning
Services
Core Services
Resource Planning
Services
….
CustomersCustomers
Dept A
Dept Z
Joined-Up Virtual Government
Integration Enabling Services
(Information exchange, joined-up service
implementation, etc)
Core Enabling Services (Electronic Payment, Customer Care,
Mobile Messaging, Electronic Surveys, etc)
Resource Planning Enabling Services
(GRP, HR, Finance, Procurement,
Supply Chain Management, etc)
Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &
Collaboration, etc)
DeG
DeG provides eGovernment Strategy, Policy and Enabling Services
Friday, 28 May, 2010 Together to ease your life
Strategy & Policy
Synergistic Services provided by DeG
Friday, 28 May, 2010 Together to ease your life
24x7 multi-channels Contact Center Channels: IVR, Fax, email & online Chatting. 17 Government Departments. Handled more than 209, 003 contacts.
Online Survey Tool. 45 Govt. Depts., 21 Semi , 13 Federal. 252 eSurveys have been launched. 27,696 Responses were received.
Mobile services through Push/Pull messages. 32 Govt. Depts., 2 Semi, 58 Private & 1 Federal. 56,173,788 Push SMS have been sent in 2009. 112,820 Pull SMS have been received.
Hosting environment. Full-Fledged Content Mgt System (CMS). 8 Govt. Depts., 2 Federals & 1 Private.
24 Govt. Depts., 2 Semi, 1 Federal & 1 Private. 16,768 complaints were received in 2009. 11,488 complaints were resolved in 2009.
Centralized payment gateway. Enables online payment. 12 Govt. Depts., 6 Semi & 1 Private. 1,444,774 successful Transactions in 2009. AED 1,556,430,644 transacted amount.
Web-based interactive application. Enables the Depts. To define their online & offline services. Monitors the progress of eGovernment initiative. 95% the AVG e-Enablement of all Depts. 78% the AVG e-Enablement Completion of all Depts. 64% the AVG e-Enablement Adoption of all Depts. 2157 total number of Distinct Services.
Syn
erg
istic S
erv
ice
s
Single point of interaction for the public. Services are categorized based on “Life-Events” concept..
2%
17%
81%
ePay - Successful Transactions By Payment Method in 2009
Direct Debit eDirham Credit Card
9%
10%
81%
ePay - Transacted Amount by Payment Method 2009
Direct Debit eDirham Credit Card
Together to ease your life Friday, 28 May, 2010
Facts & Figures
Document Name
Core Services
Resource Planning
Services
Core Services
Resource Planning
Services
….
CustomersCustomers
Dept A
Dept Z
Joined-Up Virtual Government
Integration Enabling Services
(Information exchange, joined-up service
implementation, etc)
Core Enabling Services (Electronic Payment, Customer Care,
Mobile Messaging, Electronic Surveys, etc)
Resource Planning Enabling Services
(GRP, HR, Finance, Procurement,
Supply Chain Management, etc)
Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &
Collaboration, etc)
DeG
DeG provides eGovernment Strategy, Policy and Enabling Services
Friday, 28 May, 2010 Together to ease your life
Strategy & Policy
Friday, 28 May, 2010 Together to ease your life
GRP Services Provided by DeG
Government Resources Planning Systems (GRPs) :
A unified, secure and fully integrated suite of systems that are utilized by Dubai Government Departments.
GRPs assist those depts. in managing the important part of their business through providing a back-office support systems that cover:
Human Resources.
Payroll .
Finance.
Purchasing & Inventory.
Projects, Assets Management and related Self Services.
GRPs help the depts. to focus on their core businesses while it handles the back-office operations in an effective & efficient manner.
Friday, 28 May, 2010 Together to ease your life
GRP Build
Pilot Implement
Civil Aviation
Diwan
Economic Dev
High level processes
Process Standardization
GRP Design phase
Rollout
Police
Health
Municipality
Improved
design
Improve
Standards Design GRP
Solution
GRP on
Sites
GRP on
Sites
Support
SLA May/June 02 March/April 03 June 04 June 05
- Over 100 Standardization workshops
- Over 300 Business owners
- Over 130 main process Standardized
- Standardized GRP data
- New Accounting policy + Revised exiting Policies: HR, Proc, etc...
Continuous Support
DeG GRP Implementation Approach
HR
Government Resources Planning (GRP)
0 Strategic Decision Making
GRP @
Dept 1
Finance GRP @
Dept 2
Finance GRP @
Dept n
.....
Dept of Finance
(DOF)
The Executive
Council (TEC)
H.H. The Ruler’s
Court (HHRC) Dubai Government
HR (DGHR)
Financial Audit
Dept (FAD)
HR
ALM SCM ALM SCM
GRP High-Level Architecture
Friday, 28 May, 2010 Together to ease your life
GRPs
HR
eJob
Loans
Fixed
Assets
EPMS
Receivables
Payables
SSHR
eLearning Inventory
Cash Mgmt
Order Mgmt
iProc
EAM eSupplier
General
Ledger
Purchasing
Property
Manager
GRP Services Provided by DeG
ALM
Payroll
Time
& Labor
Tasaheel
Friday, 28 May, 2010 Together to ease your life
Government Resources Planning Systems (GRPs) Facts and Figures
Used By 29 Government Departments.
More than 95% of Dubai Government Budget.
More than 25 modules.
More than 46 Integration with Department’s Applications.
More than 68000 Employees.
More than 4200 GRP Power Users.
More than 25000 Self Services Users.
More than 2000 Concurrent Users using GRPs at a time.
Friday, 28 May, 2010 Together to ease your life
Department A
(GRP)
Department of Finance
Consolidated Government Budget
Consolidated Set of Books (Revenue & Expenditure)
Department B
(GRP)
Inter-Government Transfer
GRP Financial Consolidation
Together to ease your life Friday, 28 May, 2010
Department (GRP)
Tejari (Market Place)
Supplier
Electronic Payment
Invoice
PO / Master Agreement
Procure to Pay Cycle
Together to ease your life Friday, 28 May, 2010
Friday, 28 May, 2010 Together to ease your life
More than 44 integrations with Government
Departments’ core applications:
9 with Payroll:
• Time & Attendance.
• Flexi Time.
• Bank Statements.
17 with Finance
• CRA
• Cases.
• AMANAT.
• MIMS.
• Asset Tracking … etc.
5 with SCM:
• DataStream.
• Tejari.
• Fleet.
• Maximo.
• IBA Pharmacy
13 with HR:
• Document Archiving.
• Police Tarasol.
• Aviation ID System.
• Etc.
And More
GRP: Backbone for Government Business
Friday, 28 May, 2010 Together to ease your life
Visibility of resources across the government
Cash to Accrual transformation vehicle
Cost reduction, Efficiency
More efficiency, simplicity and effectiveness of process
Ease enforcement of Government policies
Fewer level of approvals and elimination of non-value added checks
Reduction of manual work and handovers
More data accuracy and elimination of data re-entry and data inconsistency
More accurate and faster end of month closure
Consolidation of balances of all departments
Shared Services Transforming the Government
Friday, 28 May, 2010 Together to ease your life
More Control over processes
Automated paperless approvals
Availability of the budgetary control and fund check
Standardizing the inventory item codes cross
Ability to share the stock resource cross the depts. through inter-Dept transfers.
Enabler Government-wide joint sourcing
Global purchase agreements across the government
Faster & easier Payroll & Bank Reconciliation
Shared Services Transforming the Government
Questions?