sharepoint in a complex business context
TRANSCRIPT
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Sharepoint in a Complex Business Context
Sarah Barrett, Sharepoint Symposium, November 2015
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Why a “complex” business context?
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Getting everyoneon board.
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A B
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Sender ReceiverChannel
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Service UserExperience
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Business EmployeeSharepoint
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The project:
- Internal portal for underwriters at a personal insurance company.
- Replatforming, partnered with SharePoint specialists.
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Underwriting 101:
1) Evaluate new policies. 2) Evaluate claims on existing policies.
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Mistakes are inevitable. Your job is to avoid doubling down on them.
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Work from shared experiences.
Set the correct course.
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You, too, can do user interviews1. Master the noncommittal noise. 2. Pause. Longer than you think. 3. Specificity is the soul of narrative. Force it.
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You, too, can do user interviews
Bonus points:* Talk to the foot soldiers, not the
generals. * Look for the gut-punch.
1. Master the noncommittal noise. 2. Pause. Longer than you think. 3. Specificity is the soul of narrative. Force it.
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Low-Fi Prototyping
No matter how ugly it is, it’s too much, too soon.
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First define what goes on a page,
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Then decide what’s important.
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Iterate to create precedent.
“Good” is a moving target. You pin it down by establishing precedent.
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The issue is rarely the issue.
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Speak to be understood.Some things aren’t about winning.
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Success?
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Success?"First day, it’s already come in handy. Had to find something and was able to quickly get the process and check the regulations.”
"The site is also pretty neat since I can find quirks I didn’t know about."
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Adoption starts at the very beginning.
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Thank you!
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