ACKNOWLEDGEMENT

I express my gratitude towards theMR. GAURAV SAXENA faculty of F.I.M.T.Bareilly who gave me their expert advice to enhance the quality of the project and gave me valuable insights for the project.

I give my special thanks to my faculty member who appreciated and encouraged me to make the project in banking and helped me while preparing the project report.

I am very grateful to FACULTY hose helped me a lot in one or the other way in completion of my project and my friends also.

AMBREEN KHAN

MBA IV SEM

CONTENTS

INTRODUCTION

MEANING OF BANK

OBJECTIVE OF THE PROJECT

BANKING IN INDIA

BANK’S PROFILE (KOTAK MAHINDRA BANK)

PRODUCTS AND POLICIES OF KOTAK BANK

BANK’S PROFILE (ICICI BANK)

PRODUCTS AND POLICIES OF ICICI BANK

BANK’S PROFILE – BANK OF BARODA

PRODUCTS AND POLICIES OF BANK OF BARODA

RECOMMENDATION

FINDINGS & CONSUMER SATISFECTION

SUGGESTIONS

CONCLUSION

QUESTIONNAIRE

BIBLIOGRAPHY

INTRODUCTION

The banking section will navigate through all the aspects of the Banking System in India. It will discuss upon the matters with the birth of the banking concept in the country to new players adding their names in the industry in coming few years.

The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under three separate heads with one page dedicated to each bank.

It is high outlay business with low margins which news the need for efficiency with fast and economical delivery channels. As the consumer behavior has undergone a drastic change in the recent past to change there time of business. As result of that most of the banks are coming with various product and services for their consumers that are called banking system. It involves financing for personal purchasing from buying a household item, vehicle, and shop to buying a house. All these financing are given in the form either credit card or loan.

The first deals with the history part since the dawn of banking system in India. Government took major step in the 1969 to put the banking sector into systems and it nationalised 14 private banks in the mentioned year. This has been elaborated in Nationalisationof Banks in India.

WHAT IS BANK, BANKING AND WHAT ARE ITS OBJECTIVES?

A financial institution that accepts deposits and channels the money into lending activities; "he cashed

a check at the bank"; "that bank holds the.Banking mean providing services to individuals,

focusing on individual needs for different kinds of financial services, in an integrated

manner. The objective of banking is to increase penetration by providing increasing level of

services and increased access, by offering value added services to customers by packing

them with banking products and services. The banking offers considerably better spread of

3-4 % compared to very thin spread available to banks in case of corporate clients.

Relationship is the heart of banking. banking is different from wholesale banking, where

focus is on industry/ institutional clients.

WHY THERE IS NEED FOR EMPHASIS ON BANKING?

With the large corporate borrowers having diversified their sources to fund, What the FM takes

away, consumer financing companies and manufacturers give back. In 2006, consumer

finance companies and manufacturers will largely drive consumer spending. The Rs 50,000-crore

consumer durable industry is relying on finance schemes and promotions to boost a stagnating

consumer demand. The share of sales financed through loans from both the organized and

unorganized sectors is expected to go up from 35 per cent in 2001

to more than 50 per cent this year, according to industry estimates. Zero per cent interest

schemes, which accounted for 35 per cent of all loans in 2001, are expected to go up to over

45 per cent this year. The loans will have to be heavily subsidized by manufacturers. "It

would be up to the financiers and manufacturers entirely to offer any sort of stimuli for

growth. The tax levels and the worry to keep their savings intact may deter consumers

from making any impulse purchases," said Brahmankar Shashi, statistician at NCAER.

According to the National Council of Applied Economic Research (NCAER) estimates,

consumer buying is expected to remain stagnant unless consumer goods financiers step in

and act as catalysts to boost purchases. Volumes since the beginning of 2002 have been

quite sluggish for the industry as a whole, with color television faring better than white

goods like refrigerators and washing machines. Consequently, there may be more price

drops or freebies given to stimulate volume growth. According to Guru Mirchandani,

chairman of Mirc Electronics, there was no `psychological boost' to encourage purchases in

the recent budget. "Even if the funds are provided, the absence of the `feel good' factor may

impact sales" he said. The absence of any incentives to purchase consumer goods and the

added tax burden on the salaried class and on government savings instruments are

expected to depress buying sentiments. According to a senior official from ICICI, the

volumes for the industry did not really make up for the low ticket value of consumer

durables.

costing" he said. Nationalized banks and select players like GE Countrywide, ICICI and

others offer aggressive financing to purchase consumer durables. The foreign banks offer

the same facility through the personal loans route. Unlike car financing, consumer durable

financing calls for huge volumes to make up for the low-ticket value of the durables. The

overall operational costs for this segment are also higher on account of the investments

needed for the backroom operations.

OBJECTIVE OF THE PROJECT

Basic:

To study the nature and scope of public and private Banks and idea is to understand

services and Customer Satisfaction in present scenario.

Objectives:

(1) To do comparison between ICICI Bank, Kotak Mahindra Bank and Bank of Baroda in

the prospects of Banking.

(1) To compare the Public and private banks in Banking prospects.

(2) To know the customers behavior about Banking.

(3) To evaluate the Customer Satisfaction status and productivity.

BANKING IN INDIA

Banking (sales) is in a booming scenario at the moment. the purchasing power of Indian middle

class people has increased substantially over the last decade or so their desire to spend according

to the changing life style. Given the rising purchasing power of this class there is untapped

potential for business. To understand the reasons for this booming we have to negotiate the

following reasons.

Changing government policies

The governments in the last decade have taken some extraordinary steps regarding the

Economy, these are -

(a) Indian economy has opened - Indian economy has got globalize in 1992 and till then it

has been getting the taste of international market. the things happening in the international

scenario is reflecting in Indian market also.

(b) Reducing import duties- it means import duties go less and varieties got increased.

(c) Earning of the people increased- the PCI of Indian people increased significantly in the

Last decade and so the earning in comparison to things.

(d) Flow of reputed international brands to India- various MNCS are coming to India to do

business and that is boosting the availability of the choices

(e) Strong competition among FIs - lots of financial institutes and FIs have been grooming

in India and there is a very strong competition going on to earn more profit.

(f) Free presence of foreign investors - government allowed foreign institutional investors

to invest unto 100% in various sectors.

(g) Decreasing interest rate - in International scenario, the interest rates of banks is lesser

than Indian bank. As India became globalize economy it became necessary for RBI to

decrease the Interest rate so that Indian banks can compete internationally.

(h) Overall due to these revolutionary steps economy became more strong and stable.

Changing consumer behavior –

It is one of the basic reasons because without change in attitude banks cannot develop

alone.

(1) It was an old phase "I don’t need" .Now Indian people or customer’s wants to have the

authenticity whichever comes in their way

(2) Using various high tech communication system - TV has become a necessary item and

in this advertisement became necessary. So this flashy and attractive advertisement solely

attracting all kinds of house holds.

(3) Changing the vision of life - now day’s people live in the present not in the future.

Because they feel more secured about the future. Moreover the western culture affecting

the mind of the Indian people.

BENEFITS TO THE CUSTOMER:

(1) Consumer can realize the dreams easily without accumulating money.

(2) Easy to get the financing

(3) Very easy payback system (low EMI)

(4) Low interest rate

BENEFITS TO THE FINANCER

(1) The ideal money of the financial institutes is going to start earning

(2) Risk of financer is going less because it is not a single client borrowing large amount

(3) Earning for long period (say 7 yrs).

RISK AND REMEDIES:

For customer -

(1) Returning capability may get reduced

- For this customer has to ensure his loan

(2) Inability to take up further obligations.

-for this there should be a proper planning before taking a loan

(3) Consumer is not traceable

-for this it is necessary to take a calculated risk

For financer -

(1) Death of customer

-For this financer can take following steps

- Bank takes guarantee of other people

- Can give insurance package with loan.

(2) Customer may not ready to pay

- For bank can take over the property of customer

A GAINING PROCESS OF BANKING

Banking now a days booming only because it is a win -win process for all where nobody

looses neither the customer nor the financer

1-For customer it is a great opportunity to up grades his standard of living.

2- From Right now instead of waiting for years to accumulate the amount. They can

take loan bank and can pay them in monthly Installments.

3- For manufacturers its stimulates demand and lower inventory.

4- For middle man it is a sales boosting factor or device and for players of

Banking it is a means of profit generation.

Moreover the buyers now pay later culture that is still infant in India and is evolving

thought various forms like consumer landing, consumer credit, consumers loan, family

borrowings, daily payments schemes etc.

BANK’S PROFILE

KOTAK MAHINDRA BANK

Kotak Mahindra is one of India's leading financial conglomerates, offering complete

financial solutions that encompass every sphere of life. From commercial banking, to stock

broking, to mutual funds, to life insurance, to investment banking, the group caters to the

financial needs of individuals and corporate.

The group has a net worth of over Rs. 3,380 crores, employs around 12,300 people in its

various businesses and has a distribution network of branches, franchisees, representative

offices and satellite offices across 320 cities and towns in India and offices in New York,

London, Dubai, Mauritius and Singapore. The Group services around 2.9 million customer

accounts.

Group Management

Mr. Uday Kotak     (Executive Vice Chairman & Managing Director)

Mr. Shivaji Dam

Mr. C. Jayaram

Mr. Deepak Gupta

The Kotak Mahindra Group was born in 1985 as Kotak Capital Management Finance

Limited. Uday Kotak, Sidney A. A. Pinto and Kotak & Company promoted this company.

Industrialists Harish Mahindra and Anand Mahindra took a stake in 1986, and that's when

the company changed its name to Kotak Mahindra Finance Limited.

Since then it's been a steady and confident journey to growth and success.

1986 Kotak Mahindra Finance Limited starts the activity of Bill Discounting

1987 Kotak Mahindra Finance Limited enters the Lease and Hire Purchase market

1990 The Auto Finance division is started

1991The Investment Banking Division is started. Takes over FICOM, one of India's

largest financial retail marketing networks

1992 Enters the Funds Syndication sector

1995

Brokerage and Distribution businesses incorporated into a separate company -

Kotak Securities. Investment Banking division incorporated into a separate

company - Kotak Mahindra Capital Company

1996

The Auto Finance Business is hived off into a separate company - Kotak Mahindra

Prime Limited (formerly known as Kotak Mahindra Primus Limited). Kotak

Mahindra takes a significant stake in Ford Credit Kotak Mahindra Limited, for

financing Ford vehicles. The launch of Matrix Information Services Limited marks

the Group's entry into information distribution.

1998Enters the mutual fund market with the launch of Kotak Mahindra Asset

Management Company.

2000

Kotak Mahindra ties up with Old Mutual plc. for the Life Insurance business.

Kotak Securities launches its on-line broking site (now

www.kotaksecurities.com). Commencement of private equity activity through

setting up of Kotak Mahindra Venture Capital Fund.

2001 Matrix sold to Friday Corporation Launches Insurance Services

2002Kotak Mahindra Finance Ltd. converts to a commercial bank - the first Indian

company to do so.

2004 Launches India Growth Fund, a private equity fund.

2006

Kotak Group realigns joint venture in Ford Credit; Buys Kotak Mahindra Prime

(formerly known as Kotak Mahindra Primus Limited) and sells Ford credit Kotak

Mahindra. Launches a real estate fund

2007Bought the 25% stake held by Goldman Sachs in Kotak Mahindra Capital

Company and Kotak Securities

PRODUCTS OF KOTAK BANK

Choose the Savings Accounts

Our Savings Accounts are designed to ensure you receive the benefits of quick &

convenient banking transactions along with options for your money to earn high returns.

The savings account goes beyond the traditional role of savings, to provide you a range of

services from funds transfer options to online payments of bills to attractive returns

earned through a comprehensive suite of investment options.

We have a number of variants of our savings accounts customized to suit your individual

needs so pick the one that matches your requirements & sit back to enjoy the Savings

Account best suited to your needs:

Ace Savings Account

Pro Savings Account

Edge Savings Account

Nova Savings Account

Classic Savings Account - available only in select locations

Easy Savings Account

Corporate Salary Account

Current Accounts

Kotak Mahindra Bank offers you unparalleled advantages with its three Current Account

offerings. Whether you have a small/ mid size business or you are an enterprise spread

across multiple locations in the country, you would find a Current

Account that's just designed for you. With features ranging from Free DDs, Free Cheque

Collection, Free At -Par Cheque facility to Free Trading Account & free Demat Account, and

more.

Choose the Current Account best suited to your needs:

Edge Current Account

Pro Current Account

Ace Current Account

Edge Current Account

Key Features

• Free demand drafts & pay orders

• Free electronic fund transfer

• Free business debit card

You need a well-equipped bank account to keep pace with you in all your business

endeavors. We offer you the Kotak Edge Current Account, armed with Kotak 2-Way Sweep

and our entire gamut of Banking Privileges, providing you that extra edge to get ahead. The

feature rich Kotak Edge Current Account is the ideal way to make your money work harder.

Features & Benefits

Multi City Banking Your current account/s with Kotak Mahindra Bank will be recognized in

every other branch. You can just walk into a Kotak Mahindra Bank branch in any of our

branches across country to satisfy all your banking needs.

2 - Way Sweep* : Term Deposit linked Current Account Kotak 2-Way Sweep ensures that

your money never stops working for you. Daily balances, above a threshold level, in your

Current Account are automatically swept out into Term Deposits (TD). This 'swept out

amount' is brought back into your account to meet fund requirements when your

withdrawals exceed the balance available in the account (or when the account balance goes

below the specified threshold level.) With Kotak 2-Way Sweep you enjoy the twin

advantages of attractive returns & maximum liquidity.

Free Demand Drafts and Pay Orders Enjoy the benefit of our free Demand Drafts, payable at

Kotak Mahindra Bank Branch location in India.

At-par Cheques Get free At-par Cheques that are treated as 'local clearing' cheques across

all our branch locations. All these at nominal costs.

Cheque Collection All Outstation cheques, drawn on any of our branch locations, are

collected 'at nominal charge' for you. Our strong network of correspondent banks enables

us to collect cheques from 1600 locations across India at faster speed and minimal cost

Free Electronic Fund Transfer Smoothen your business transactions with our SEFT Facility

that lets you electronically transfer funds across banks pan India. Unlike EFT this facility is

not restricted to only RBI centers. You can also avail an RTGS facility whereby you can

transfer funds to your party account.

Free Business Debit Card You can use your Kotak Mahindra Bank Global Debit Card to

withdraw cash from any Visa ATM. You can use the card to debit your current account for

all business related expenses

Mobile Banking and Alerts Our Mobile Banking & Alerts service enables you to access your

bank account on your Mobile Phone. You can access all your standing instructions (SI), any

large credits or debits, available balance, balance below AQB, any SI failure and SIs

successfully executed will be intimated to you via SMS.

Free Cash Deposit Free cash deposit, up to a pre-specified limit at any Kotak Mahindra

Branch

24 x 7 Phone Banking Our 24Hrs Customer Contact Center offers you personalized service

round the clock. Just pick up the phone and call us on at our Toll Free number 1800 116022

(North India) OR 1800 226022 (Rest of India).

Net Banking You can transfer your fund to your party account and an immediate update of

all debits and credits into your bank account. With our Net Banking you can also buy/sell

Mutual funds online.

Pro Saving Accounts

Key Features

• Free ATM access all domestic VISA ATM network

• Free investment account

• Quick and easy funds transfer

• Dedicated relationship manager

• Documentation

• Fees and charges

• FAQs

Kotak Mahindra Bank’s Pro Savings Account is an account packed with powerful features to

provide you a superior banking experience at a very comfortable balance requirement. We

provide you a relationship manager who will specifically take care of your banking and

investment needs.

Try the benefits of this account and you will never want to bank elsewhere!

Features & Benefits

Free ATM access all domestic VISA ATM network Walk into any VISA ATM in India to check

your balance or withdraw cash absolutely free. You no longer have to worry about locating

your Bank or Partner Bank ATM – Use the first VISA ATM that you spot, for cash

withdrawal or balance enquiry transactions.

Multiple access channels Access your account through your phone, mobile phone or

Internet to get information on your account balance or track your transactions. You can

even transfer funds through Phone Banking or Net Banking.

Free investment account You can open an investment account, and use the Net Banking

facility to purchase/redeem mutual funds online while directly debiting / crediting your

bank account. Besides this you get a consolidated view of all your mutual fund investments

across schemes with updated returns status, latest NAV information and research reports.

Financial payments facilitated through the savings account Use our free Payment Gateway

to make online payments for utility bills, credit cards, online trading of shares or even

online shopping.

Quick and easy funds transfer Quick funds transfer to a third party account with another

Bank is available across 15 locations through Net Banking. You also get a multi-city

chequebook so that money from account is received by the beneficiary in the fastest

possible time.

Attractive returns earn better returns in your savings account; with our 2-Way Sweep

facility that automatically sweeps out idle funds, above a threshold, from your account into

Term Deposits. These Term Deposits sweep back into your account to meet fund

requirements when your withdrawals exceed the balance available in your account,

thereby providing you maximum liquidity.

Dedicated relationship manager you get a one-point contact for all your banking related

queries and transactions. Your relationship manager will also help you with financial

planning and sound investment decisions.

Free banking transactions you can issue demand drafts or send cheques for collection on

branch locations without any charge to your account.

Free At-Home services Use our At-Home services to make your Utility Bill payments like

electricity, telephone, mobile phone bills etc. You can also get your documents picked up

from your business place. This facility is available at select cities absolutely free of cost!

Edge Saving Accounts

Key Features

• Wide ATM access

• financial payments facilitated through the savings account

• Quick and easy funds transfer

• Documentation

• Fees and charges

• FAQs

Kotak Mahindra Bank’s Edge Savings Account is a complete financial package customized

to suit your individual banking needs. Our constant endeavor is to enable regular financial

transactions through our online platform so that most of your payments can be made

directly through your account or card.

Features & Benefits

Wide ATM access through the Kotak Mahindra Bank Debit Card You can walk into any

KOTAK or HDFC Bank ATMs to withdraw cash or enquire your balance at no extra charge!

Multiple Access Channels Access your account through your phone, mobile phone or

internet to get information on your account balance or track your transactions. You can

even transfer funds through Phone Banking or Net Banking.

Financial payments facilitated through the savings account Use our free Payment Gateway

to make online payments for utility bills, credit cards, online trading of shares or even

online shopping.

Quick and easy funds transfer Quick funds transfer to a third party account with another

Bank is available across 15 locations through Net Banking. You also get a multi-city cheque

book so that money from account is received by the beneficiary in the fastest possible time.

Free investment account You can open an investment account, and use the Net Banking

facility to purchase/redeem mutual funds online while directly debiting / crediting your

Bank Account. Besides this you get a consolidated view of all your mutual fund investments

across schemes with updated returns status, latest NAV information and research reports.

Attractive returns Earn better returns in your savings account, with our 2-Way Sweep

facility that automatically sweeps out idle funds, above a threshold, from your account into

Term Deposits. These Term Deposits sweep back into your account to meet fund

requirements when your withdrawals exceed the balance available in your account,

thereby providing you maximum liquidity.

BANK’S BACKGROUND

ICICI BANK

ICICI Bank is India's second-largest bank. The Bank has a network of about 573 branches

and extension counters and over 2,000 ATMs. ICICI Bank was originally promoted in 1994

by ICICI Limited, an Indian financial institution, and was its wholly owned subsidiary.

ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and

representatives of Indian industry. The objective was to create a development financial

institution for providing medium-term and long-term project financing to Indian

businesses.

In the 1990s, ICICI transformed its business from a development financial institution

offering only project finance to a diversified financial services group offering a wide variety

of products and services, both directly and through a number of subsidiaries and affiliates

In 1999, ICICI become the first Indian company and the first bank or financial institution

from non-Japan Asia to be listed on the NYSE. In 2001, ICICI bank acquired Bank of Madura

Limited.

ICICI Bank set up its international banking group in fiscal 2002 to cater to the cross border

needs of clients and leverage on its domestic banking strengths to offer products

internationally. ICICI Bank currently has subsidiaries in the United Kingdom, Canada and

Russia, branches in Singapore and Bahrain and representative offices in the United States,

China, United Arab Emirates, Bangladesh and South Africa.

Today, ICICI Bank offers a wide range of banking products and financial services.

STRUCTURE

ICICI BANK

REGIONAL SALES MANAGER

PRODUCT MANAGER

BRANCH MANAGER

Kotak Mahindra Bank

BRANCH SALES MANAGER

CUSTOMER ACQUISITIONS TEAMTEAM

OPPARATION SUPPORT TRAINEES

DATA COLLEECTION AND INFORMATION DISSEMINATION

Group Structure of Kotak Mahindra bank

Journey of Kotak

PRODUCTS OF ICICI BANK

SPACIAL FETURES OF ICICI CAR LOAN

The 1 financier for car loans in the country.

Preferred financier status with 12 leading car manufacturers.

Largest network of branches and ATMs amongst private & foreign banks.

Largest network of more than over 800 Direct Sales Agencies over 275 cities.

Tie-ups with all leading dealers to ensure one stop solution.

Flexible schemes & quick processing.

Finance available for used cars.

LOAN AMOUNT

New car

ICICI bank finance up to 90% of the ex-showroom cost of the car.

The amount financed will depend on the Loan to Value (LTV) ratio. The LTV ratios are

applicable on the invoice value of the cars. Customer has to bear registration and insurance

charges.

The LTV also depends on the car model. Higher LTV ratios are available under specific

enhanced income eligibility criteria.

Minimum loan amount for new car Loan is Rs.1 lack.

Private Banks in India

All the banks in India were earlier private banks. They were founded in the pre-independence era to cater to the banking needs of the people. But after nationalisation of banks in 1969 public sector banks came to occupy dominant role in the banking structure.

Private sector banking in India received a filip in 1994 when Reserve Bank of India encouraged setting up of private banks as part of its policy of liberalisation of the Indian Banking Industry. Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector.

Private banks have played a major role in the development of Indian banking industry. They have made banking more efficient and customer friendly. In the process they have jolted public sector banks out of complacency and forced them to become nore competitive.

Major private banks in India are:

Bank of Rajasthan Bharat Overseas Bank Catholic Syrian Bank Centurion Bank of Punjab Dhanalakshmi Bank Federal Bank HDFC Bank ICICI Bank IDBI Bank IndusInd Bank ING Vysya Bank Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank Kotak Mahindra Bank SBI Commercial and International Bank South Indian Bank United Western Bank UTI Bank YES Bank

About Us

A saga of vision and enterprise

It has been a long and eventful journey of almost a century across 20 countries. Starting in

1908 from a small building in Baroda to its new hi-rise and hi-tech Baroda Corporate

Centre in Mumbai, is a saga of vision, enterprise, financial prudence and corporate

governance.

It is a story scripted in corporate wisdom and social pride. It is a story crafted in private

capital, princely patronage and state ownership. It is a story of ordinary bankers and their

extraordinary contribution in the ascent of Bank of Baroda to the formidable heights of

corporate glory. It is a story that needs to be shared with all those millions of people -

customers, stakeholders, employees & the public at large - who in ample measure, have

contributed to the making of an institution.

Our mission statement

To be a top ranking National Bank of International Standards committed to augmenting

stake holders' value through concern, care and competence.

Our Logo

Our new logo is a unique representation of a universal symbol. It comprises dual ‘B’

letterforms that hold the rays of the rising sun. We call this the Baroda Sun.

The sun is an excellent representation of what our bank stands for. It is the single most

powerful source of light and energy – its far reaching rays dispel darkness to illuminate

everything they touch. At Bank of Baroda, we seek to be the source that will help all our

stakeholders realise their goals. To our customers, we seek to be a one-stop, reliable

partner who will help them address different financial needs. To our employees, we offer

rewarding careers and to our investors and business partners, maximum return on their

investment.

The single-colors, compelling vermillion palette has been carefully chosen, for its

distinctiveness as it stands for hope and energy.

We also recognize that our bank is characterized by diversity. Our network of branches

spans geographical and cultural boundaries and rural-urban divides. Our customers come

from a wide spectrum of industries and backgrounds. for our many audiences and easily

decoded by all.

The strength and integrity of relationships

Bank of Baroda believes in the strength and integrity of relationships built with its

customers like you. With over 90 years of experience in the banking industry and a wide

network of over 2700 branches all over the country, we have always been active in

extending financial support and adapting to your changing needs.

Our Deposit Products, Retail Loans, Credit Cards and Debit Cards help you with your

growing financial needs. With facilities like Lockers we ensure that your valuables are

safe with us.

Our countrywide branches offer you convenience and ease in operating your account

wherever you are. Our 24-hour ATMs enable you to withdraw cash, check your account

balance and request for a new chequebook even after banking hours.

Faster technology for better service

Baroda Internet Banking / Baroda Mobile Banking, our latest Internet and Mobile

banking initiatives enable you to operate your account just as you would in any of our

branches. You can through the Internet check your balance, request for chequebooks and

print account details.

Choose from our various products and services, that we sincerely feel will put a smile on

your face; an investment we would like to bank on forever.

Customized services for unique requirements

The small and medium business enterprise is one of the fastest growing sectors in the

country. Bank of Baroda offers various products and services that meet the specific

requirements of such enterprises and help them grow.

In addition to tailor-made products, you can depend on the strength of our nation-wide

network and facilities that will enable you to conduct your business smoothly, without

geographical constraints.

Be it Deposits, Loans & Advances, Collection Services, Working Capital Finance,

Term Finance, Non-Fund based Facilities, Trade Finance, Merchant Banking or other

such aspects of banking, we have a solution to help your business run smoothly and

efficiently.

Deposits

Bank of Baroda offers various deposit plans that you can choose from depending on the

term period, nature of deposit and its unique saving and withdrawal features.

Apart from competitive interest rates and convenient withdrawal options, our deposit

plans offer other features such as overdraft facility, outstation cheque collections, safe

deposit lockers, ATM's etc.

Choose from Fixed, Current and Savings Deposit plans.

Fixed deposits are categorized into deposits with a term period of less than 12 months,

more than 12 months and recurring deposits. These deposit plans offer convenient

solutions to both working individuals as well as senior citizens.

.Baroda Fixed Deposit Account

Why just let your money idle, when you can idle it with interest?

Depending on the period, our various fixed deposit products help you get the best out of

your savings by offering you good interest rates.

Enjoy both security and competitive rates of interest on your deposits with any of the

following products. Click each product for more information.

For Deposits upto 12 months:

Short Deposits

For Deposits over 12 months:

o Fast Access Deposit Scheme

o BoB Flexible Fixed Deposit Scheme

o Regular Income Plan

o Monthly Income Plan

o Regular Income Cum Recurring Deposit

o Capital Gain Account Scheme, 1988

o Term Deposits

As Recurring Deposits:

o General Scheme

o Baroda Flexible Recurring Deposit Account

Short DepositsA Scheme for High Return on your savings even for a short period of less than 1 year. An

ideal option for all transitory savings to meet the requirements. An ideal option for all

transitory savings.

Overdraft / loan against deposit provided on demand upto 95% of deposit amount

without any guarantor and processing fee, filling of any forms etc. even for 1 day

and upto the maturity period of deposits to meet short term requirements and

needs.

For such advances interest shall be charged 1% over the deposit rate with monthly

rests in case of depositor -borrower and in case your friends want to avail loan

against your deposit the rate of interest will be a little higher depending on loan

amount.

In case you wish to take premature payment of your deposit , it is provided ,

however interest at @ 1% below the rate applicable for the period deposit has run

with the bank, will be paid.

Accepted as a Security by Govt. Deptt.

Accepted as margin for Non-fund based facilities.

Nomination facility is available.

Baroda Fast Access Deposit Scheme

Bank of Baroda's Fast Access Deposit is a prudent way to security, liquidity and relief.

The plan provides you with the facility of overdrawing your account up to 95% of your

deposits.

Join this deposit product with a minimum deposit of Rs. 10,000/-

Add to this, in multiples of Rs. 1,000/- (under RIRD plan)

Terms & Conditions

Minimum amount required to open an account - Rs. 10,000/-.

Subsequent deposits in multiples of Rs. 1000 (under RIRD plan).

Deposit Tenure:

o Minimum - 12 months.

o Maximum - 120 months.

Interest will be compounded quarterly depending upon the maturity period of the

deposit.

No penalty for premature payment will be levied in case of premature payment of

deposits up to Rs. 5 Lakhs provided it remained with the Bank for a minimum

period of 12 months.

On pre-matured withdrawal of your deposits amount, interest will be calculated at

1% below the rate applicable for the period of deposits.

Interest payments are subject to TDS (Tax Deducted at Source).

Opening of a current account is mandatory.

Documents required:

o Passport size photograph

o Proof of residence

o An Introduction as per bank's norms

Baroda Flexible Fixed Deposit Scheme

A product offering a combination of competitive interests as well as easy liquidity. A

convenient way of utilising your deposits giving you the best of both, long-term as well as

short-term deposit plans.

Key Benefits

A highly flexible product, which works to your needs, always.

Offers dual advantage of attractive rate of interest as well as flexible withdrawal

limit.

Provision for nomination.

Baroda Current Account

Current Deposits plan is ideal for professionals and provides flexibility through overdraft

facility. The most basic, most flexible deposit option for those whose transactions take the

form of an everyday exercise. Bank of Baroda's Current Deposits are the back-bone of

all trading activities.

Key Benefits

Ideal for businessmen & professionals in need of a flexible deposit with an overdraft

facility.

Absolute liquidity for smooth functioning of transactions, helping to meet all kinds

of payment obligations.

Instructions can be issues and carried out at moment's notice.

Provision for collection of third party cheques.

Terms & Conditions

The minimum balance to be maintained in the various current deposits are as

shown in the table below:

  Minimum Balance

Personal A/c. Other A/c.

Rural 1000/- 1000/-

Semi Urban 2000/- 2000/-

Urban 3000/- 5000/-

Metro 5000/- 10000/-

Specific account opening formalities as per the type of account as per bank norms:

1. Partnership Firm.

2. A Public Limited Company.

3. An H.U.F (Hindu Undivided Family).

Documents required:

o Passport size photographs

o Proof of residence

o An introduction as per Bank's norms

o IT Declaration (Form 60/61)

Baroda Savings Account

Depending on the nature of the account and the governing terms and conditions, Bank of

Baroda offers you under Savings Accounts, a choice between Super Savings Account

and General Savings Account.

Click each product for more information.

General Savings Account

Super Savings Account

General Savings Account

This is the most basic saving account brought to you by Bank of Baroda. It offers easy

liquidity, security and good interest rates on deposits.

Key Benefits

Simplest deposit option available to the depositor.

Easy to operate. Terms and conditions kept lucid to facilitate a layman's

understanding.

Ease of withdrawal to conveniently meet all payment obligations on time.

An ideal option to cultivate the habit of banking and saving amongst the younger

generation, without any complications.

Withdrawals can be made at Bank of Baroda branches with withdrawal forms, in

case the cheque book facility has not been opted for.

Provision for nomination.

Terms & Conditions

Money can be deposited for any quantum of time; there are no minimum or maximum

deposit periods for this offering.

Minimum balance to be maintained (with or without cheque book facility).

  Minimum Balance

Rural 250/-

Semi Urban 250/-

Urban 500/-

Metro 1000/-

“Model Policy on Bank Deposits” of IBA

. PREAMBLE

One of the important functions of the Bank is to accept deposits from the public for the

purpose of lending. In fact, depositors are the major stakeholders of the

Banking System. The depositors and their interests form the key area of the regulatory

framework for banking in India and this has been enshrined in the

Banking Regulation Act, 1949. The Reserve Bank of India is empowered to issue

directives / advices on interest rates on deposits and other aspects regarding

conduct of deposit accounts from time to time. With liberalization in the financial system

and deregulation of interest rates, banks are now free to formulate deposit products

within the broad guidelines issued by RBI.

This policy document on deposits outlines the guiding principles in respect of

formulation of various deposit products offered by the Bank and terms and conditions

governing the conduct of the account. The document recognises the rights of depositors

and aims at dissemination of information with regard to various aspects of acceptance of

deposits from the members of the public, conduct and operations of various deposits

accounts, payment of interest on various deposit accounts, closure of deposit accounts,

method of disposal of deposits of deceased depositors, etc., for the benefit of customers. It

is expected that this document will impart greater transparency in dealing with the

individual customers and create awareness among customers of their rights. The ultimate

objective is that the customer will get services they are rightfully entitled to receive

without demand.

While adopting this policy, the bank reiterates its commitments to individual customers

outlined in Bankers' Fair Practice Code of Indian Banks' Association. This document is a

broad framework under which the rights of common depositors are recognized. Detailed

operational instructions on various deposit schemes and related services will be issued

from time to time

TYPE OF DEPOSIT ACCOUNTS:

While various deposit products offered by the Bank are assigned different names.

The deposit products can be categorised broadly into the following types. Definition of

major deposits schemes are as under : -

i) "Demand deposits" means a deposit received by the Bank which is withdrawable on

demand;

ii) "Savings deposits" means a form of demand deposit which is subject to restrictions as

to the number of withdrawals as also the amounts of withdrawals

permitted by the Bank during any specified period;

2 ii) "Term deposit" means a deposit received by the Bank for a fixed period

withdrawable only after the expiry of the fixed period and include deposits such as

Recurring / Double Benefit Deposits / Short Deposits / Fixed Deposits /Monthly Income

Certificate /Quarterly Income Certificate etc.

iv) Notice Deposit means term deposit for specific period but withdrawable on giving

atleast one complete banking day's notice;

v) "Current Account" means a form of demand deposit wherefrom withdrawals are

allowed any number of times depending upon the balance in the account or up to a

particular agreed amount and will also included.

ACCOUNT OPENING & OPERATION OF DEPOSIT ACCOUNTS:

A) The Bank before opening any deposit account will carry out due diligence as required

under "Know Your Customer" (KYC) guidelines issued by RBI and or such

other norms or procedures adopted by the Bank. If the decision to open an account of a

prospective depositor requires clearance at a higher level, reasons for any

delay in opening of the account will be informed to him and the final decision of the Bank

will be conveyed at the earliest to him.

B) The account opening forms and other material would be provided to the prospective

depositor by the Bank. The same will contain details of information to be furnished and

documents to be produced for verification and or for record, it is expected of the Bank

official opening the account, to explain the procedural formalities and provide necessary

clarifications sought by the prospective depositor when he approaches for opening a

deposit account.

C) For deposit products like Savings Bank Account and Current Deposit Account, the Bank

will normally stipulate certain minimum balances to be maintained as part of terms and

conditions governing operation of such accounts. Failure to maintain minimum balance in

the account will attract levy of charges as specified by the Bank from time to time. For

Saving Bank Account the Bank may also place restrictions on number of transactions,

cash withdrawals, etc., for given period.

Similarly, the Bank may specify charges for issue of cheques books, additional statement

of accounts, duplicate pass book, folio charges, etc. All such details, regarding terms and

conditions for operation of the accounts and schedule of charges for various services

provided will be communicated to the prospective depositor while opening the account.

D) Savings Bank Accounts can be opened for eligible person / persons and certain

organizations / agencies (as advised by Reserve Bank of India (RBI) from time to

time) Current Accounts can be opened by individuals / partnership firms / Private and

Public Limited Companies / HUFs / Specified Associates / Societies / Trusts, etc.

Term Deposits Accounts can be opened by individuals / partnership firms / Private and

Public Limited Companies / HUFs/ Specified Associates / Societies / Trusts, etc.

3 E) The due diligence process, while opening a deposit account will involve satisfying

about the identity of the person, verification of address, satisfying about his occupation

and source of income. Obtaining introduction of the prospective depositor from a person

acceptable to the Bank and obtaining recent photograph of the person/s opening /

operating the account are part of due diligence process.

F) In addition to the due diligence requirements, under KYC norms the Bank is required by

law to obtain Permanent Account Number (PAN) or General Index Register (GIR) Number

or alternatively declaration in Form No. 60 or 61 as specified under the Income Tax Act /

Rules.

G) Deposit accounts can be opened by an individual in his own name (status : known as

account in single name) or by more than one individual in their own names (status :

known as Joint Account) . Savings Bank Account can also be opened by a minor jointly

with natural guardian or with mother as the guardian (Status : known as Minor's

Account). Minors above the age of 10 will also be allowed to open and operate saving

bank account independently.

H) Operation of Joint Account - The Joint Account opened by more than one individual can

be operated by single individual or by more than one individual

jointly. The mandate for operating the account can be modified with the consent of all

account holders. The Savings Bank Account opened by minor jointly with natural

guardian / guardian can be operated by natural guardian only.

I) The joint account holders can give any of the following mandates for the

disposal

II) of balance in the above accounts :

i. Either or Survivor : If the account is held by two individuals say, A & B, the final balance

alongwith interest, if applicable, will be paid to survivor on death of anyone

of the account holders.

ii. Anyone or Survivor/s : If the account is held by more than two individuals say, A, B and

C, the final balance alongwith interest, if applicable, will be paid to the survivor on death

of any two account holders. The above mandates will be applicable to or become

operational only on or after

the date of maturity of term deposits. This mandate can be modified by the consent of all

the account holders.

J) A the request of the depositor, the Bank will register mandate / power of attorney given

by him authorizing another person to operate the account on his behalf.

K) The term deposit account holders at the time of placing their deposits can give

instructions with regard to closure of deposit account or renewal of deposit for further

period on the date of maturity. In absence of such mandate, the Bank will seek

instructions from the depositor/s as to the disposal of the deposit by sending an

intimation before 15 days of the maturity date of term deposit.

L) Nomination facility is available on all deposit accounts opened by the individuals.

Nomination is also available to a sole proprietory concern account. Nomination can

4 be made in favour of one individual only. Nomination so made can be cancelled or

changed by the account holder/s any time. While making nomination, cancellation or

change thereof, it is required to be witnessed by a third party. Nomination can be

modified by the consent of account holder/s. Nomination can be made in favour of a

INTEREST PAYMENTS:

i) Interest shall be paid on saving account at the rate specified by Reserve Bank of India

directive from time to time. However, term deposit interest rates are decided by the Bank

within the general guidelines issued by the Reserve Bank of India from time to time.

ii) In terms of Reserve Bank of India directives, interest shall be calculated at quarterly

intervals on term deposits and paid at the rate decided by the Bank depending upon the

period of deposits. In case of monthly deposit scheme, the interest shall be calculated for

the quarter and paid monthly at discounted value.

The interest on term deposits is calculated by the Bank in accordance with the formulae

and conventions advised by Indian Banks' Association.

iii) The rate of interest on deposits will be prominently displayed in the branch premises.

Changes, if any, with regard to the deposit schemes and other related services shall also be

communicated upfront and shall be prominently displayed.

iv) The Bank has statutory obligation to deduct tax at source if the total interest paid /

payable on all term deposits held by a person exceeds the amount specified under the

Income Tax Act. The Bank will issue a tax deduction certificate (TDS Certificate) for the

amount of tax deducted. The depositor, if entitled to exemption from TDS can submit

declaration in the prescribed format at the beginning of every financial year.

MINORS' ACCOUNTS:

i) The minor can open Savings Bank Account and the same can be operated by the natural

guardian or by minor himself / herself, if he/she is above the age of 10 years. The account

can also be opened jointly.

ii) On attaining majority, the erstwhile minor should confirm the balance in his/her

account and if the account is operated by the natural guardian / guardian, fresh 5

specimen signature of erstwhile minor duly verified by the natural guardian would be

obtained and kept on record for all operational purposes.

ACCOUNT OF ILLITERATE / BLIND PERSON:

The Bank may at its discretion open deposit accounts other than Current Accounts of

illiterate person. The account of such person may be opened provided he/she calls on the

Bank personally along with a witness who is known to both the depositor and the Bank.

Normally, no cheque book facility is provided for such Savings Bank Account. At the time

of withdrawal/ repayment of deposit amount and/or interest, the account holder should

affix his / her thumb impression or mark in the presence of the authorized officer who

should verify the identity of the person. The Bank will explain the need for proper care and

safe keeping of the

passbook etc. given to the account holder. The Bank official shall explain the terms and

conditions governing the account to the illiterate / blind person.

CUSTOMER INFORMATION:

The customer information collected from the customers shall not be used for cross selling

of services or products by the Bank, their subsidiaries and affiliates. If the Bank proposes

to use such information, it should be strictly with the consent of the accountholder.

. SECRECY OF CUSTOMER'S ACCOUNTS:

The Bank shall not disclose details / particulars of the customer's account to a third

person or party without the expressed or implied consent from the customer. However,

there are some exceptions, viz. disclosure of information under compulsion of law, where

there is a duty to public to disclose and where interest of the Bank requires disclosure.

10. PREMATURE WITHRAWAL OF TERM DEPOSIT:

The Bank on request from the depositor, at its discretion may allow withdrawal of term

deposit before completion of the period of the deposit agreed upon at the time of placing

the deposit. The Bank shall declare their penal interest rates policy for 6 premature

withdrawal of term deposit. The Bank shall make depositors aware of the applicable rate

along with the deposit rate.

ADVANCES AGAINST DEPOSITS:

The Bank may consider request of the depositor/s for loan / overdraft facility against

term deposits duly discharged by the depositor/s on execution of necessary security

documents. The Bank may also consider loan against deposit standing in the name of

minor, however, a suitable declaration stating that loan is for the benefit of the minor, is

to be furnished by the depositor - applicant.

SAFE DEPOSIT LOCKERS:

This facility is not offered through all bank branches and wherever the facility is offered,

allotment of safe deposit vault will be subject to availability and compliance with other

terms and conditions attached to the service. Safe deposit lockers may be hired by an

individual ( being not a minor) singly or jointly with another individual(s), HUFs, firms,

limited companies, associates, societies, trusts etc.

Nomination facility is available to individual(s) holding the lockers singly or jointly. In

respect of lockers held in joint names, up to two nominees can be appointed. Joint locker

holders can give mandate for access to the lockers in the event of death of one of the

holders on the lines similar to those for deposit accounts. In the absence of nomination or

mandate for disposal of contents of lockers, with a view to avoid hardship to common

persons, the bank will release the contents of locker to the legal heirs against indemnity

on the lines as applicable to deposit accounts.

. REDRESSAL OF COMPLAINTS & GRIEVANCES:

Depositors having any complaint / grievance with regard to services rendered by the

Bank has a right to approach authority(ies) designated by the Bank for handling

customer complaint / grievances. The details of the internal set up for redressal of

complaints / grievances will be displayed in the branch premises. The branch officials

shall provide all required information regarding procedure for lodging the complaint. In

case the depositor does not get response from the Bank within one month from date of

complaint or he is not satisfied with the response received from the Bank, he has a right to

approach Banking Ombudsman appointed by the Reserve Bank of India.

Debit Cards

Bank of Baroda offers a debit card in association with VISA, a product that represents the

most secure, convenient and reliable form of payment.

The Bank of Baroda Debit Card is accepted at over 4000 Visa Electron ATMs and

780000 ATMs worldwide. The card is also accepted at any 45000 point of sales in India

and around 10 million worldwide. The card enables you to enjoy the convenience of cash-

less purchasing power without the fear of overdrawing your account.

Key Benefits

Take advantage of the most widely accepted card and be able to withdraw from

any ATM displaying the VISA logo, in India and abroad.

At VISA Electron merchant shops, it can also serve as your electronic purse, and

money gets debited instantly from your account, as you pay.

Services

Apart from the Loans, Deposits, Credit and Debit Cards, Bank of Baroda offers other

services to make financial dealings easy and convenient.

Remittances (The BoB Money Express)

Business relations get strengthened and add to the trust when financial dealings happen

on time. The Bank of Baroda remittance facility expedites payments and transfer of

funds, saving you and your associates from waiting endlessly for funds to get credited.

This facility is for both retail and corporate customers enabling efficient and easy transfer

of money. So no more delays in transfer of funds typical of Banker's Cheque, Demand

Drafts, Mail Transfers and Telegraphic Transfers.

Key Benefits

Can be used to transfer money to the beneficiary's account in the same bank, or

another bank or even to their residential/office address, thus offering convenient

options.

This electronic remittance is the fastest way of transferring money from one place

to another, at no additional cost.

Added convenience of hassle free and quick customer service.

The facility is available at 345 branches across 53 centres in India inclusive of all

branches in Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Mumbai.

International Banking Services

Wide global network

Bank of Baroda opened its first branch outside the country in Mombassa, Kenya in 1953.

Since then Bank of Baroda has come a long way in expanding its international network

and today is a leading International Bank of Indian origin.

We have a significant international presence with a network of 57 Offices in 19

countries including 38 branches of Bank , 17 branches of seven Subsidiaries and two

Representative Office and one Joint Venture having 9 branches .We have recently opened

new offices in Malaysia and Tanzania.

Truly 'round the clock around the globe', Bank of Baroda is further in the process of

identifying / opening more overseas centres for increasing its global presence.

External Commercial BorrowingsThe foreign currency borrowings raised by the Indian corporates from confirmed banking

sources outside India are called "External Commercial Borrowings" (ECBs). These Foreign

Currency borrowings can be raised within ECB Policy guidelines of Govt. of India/

Reserve Bank of India applicable from time to time. ECBs includes the following:

1. Commercial Loans

2. Syndicated Loans

3. Floating/ Fixed rate Notes and Bonds

4. Lines of Credit from Foreign banks and Financial institutions

5. Import loans, loans from the export credit agencies of other countries.

6. Foreign Currency Convertible Bonds (FCCBs) before conversion

7. Commercial loans from multilateral agencies such as IFC, ADB, CDC etc.

The ECBs route is beneficial to the Indian corporates on account of following:

1. It provides the foreign currency funds which may not be available in India.

2. The cost of funds at times works out to be cheaper as compared to the cost of rupee

funds.

Correspondent Banking

The extensive worldwide network of branches of Bank of Baroda offers Correspondent

Banking services to the Indian Banks as well as banks from other countries.

Our branches are capable of providing the services that an international correspondent

Bank can offer. All the branches of the Bank are well equipped to handle the business of

Correspondent Banking.

The New York, Brussels and London Branches of the Bank are equipped with latest

technology and are having trained and experienced staff for handling the maintenance of

Nostro accounts in US$, Euro and GBP respectively.

The overseas presence of the Bank is further supported by a large number of

correspondent Banks (more than 500) which gives Bank of Baroda access to every corner

of the Globe.

The main services provided are:

1. Collection of bills both Documentary and Clean.

2. Advising / confirming of L/Cs opened by Indian Banks.

3. Discounting of Bills drawn under L/Cs as well as outside L/Cs.

4. Maintenance of foreign currency accounts (Nostro in US$, Euro, GBP at New York,

Brussels and London respectively) for settlement of transactions (Link).

GENERAL QUESTIONS ON LOAN

How do I approach ICICI Bank for a Car Loan?

You can approach us in any of the following ways

Apply online

Write to us at customer.care@icicibank.com

Call us at our 24 hour Customer Care Center

You can just walk into any of our branches

Contact any of our direct sales agents.

How much time will it take for my loan to be approved?

The loans are generally approved within 24 hours of submission of complete documentation.

Who can be the co-applicants for the loan?

Your spouse or any blood relative staying in the same residence can be a co-applicant.

Is a personal guarantor a must?

No, a personal guarantor is not a must..

How do I repay the loan?

The loan can repaid through post dated cheques drawn on ICICI Bank Ltd. Alternately, if you

have a Bank account with ICICI Bank, you can issue a direct debit mandate to your existing

ICICI Bank account for the repayment.

.

What are the stages involved in availing a loan?

The stages involved are:

Application

Processing

Documentation

Sanctioning of the loan

Disbursement

We offer:

Credit Card Scheme: You can submit the last 4 billing statements of a premium credit

card that you hold and you can be free of income documentation

Repayment Scheme : If you have availed of a car loan/ home loan from a leading

financier/ bank / finance company, all you need to do is provide us the repayment record.

No Income Proof Scheme : If you are a self-employed individual who has been in

business for at least 3 years and own a house or office, this special scheme is designed for you.

No need to provide your income details under this scheme.

 

RECOMMENDATION

ICICI BANK:

OBSERVATION CONCLUSION RECOMMENDATION

Product offers Does not provide

education loan

Should provide education

loan

Quota setting No set type of quota Use particular type of quota

Planning style for budget Top down Apply feed back from bottom

also

KOTAK MAHINDRA BANK:

OBSERVATION CONCLUSION RECOMMENDATION

Quota setting Budget and activity

quota

Sales volume quota

Territory allocation Geographically See market and product also

Sources of sales force

recruit

Within the break Take outside also for new

ideas and concept

FINDINGS & INTERPRETATION

1. Do you know about Banking?

Yes 75%

No 25%

2. Have you taken any personal loan from Bank?

Yes 40%

No 60%

.

This figure identifies the minimum number of people take the personal loan.

3. Have you taken any current account In Bank of baroda?

Yes 40%

No 60%

A 40% person prefers current account of bank of baroda.

4. How did you come to know about Banks?

(a) Advertisement 50%

(b) Word of Mouth 30%

(c) Referred by your

company / Friend

20%

What make you to select a particular bank for the Banking?

(a) Service 40%

(b) Brand name 25%

(c) Facilities 20%

(d) Policies 15%

Brand name of any bank with best services than a person will choose that

particular bank.

7. Do you like the products & services of bank of baroda ?

(a) Yes 40%

(b) No 60%

8. Which bank would you prefer if you have never applied for Retail Banking?

Government Sector Banks are on the top but in private sector ICICI Bank is taking

as a leading bank .

SBI 25%

Bank of baroda 20%

HDFC BANK 10%

ICICI BANK 20%

CITI BANK 5%

KOTAK MAHINDRA BANK 10%

HSBC BANK 10%

Suggestions

In view of the strengthand weakness of financial system public and private sector banks and

findings from the study following suggestions can be given.

a. Kotak Mahindra Bank has to provide some risky finance to sheen then the

financial position of priority sector and for their growth because every person

cannot mortgage their land and building for getting loan lower the trend of such

finance should be estimated.

b. Kotak Mahindra should provide some liberalized and adequate finance for

marketing activities. So that solvency position of priority sector could be

increased.

c. Kotak Mahindra Bank has to improve their customer service by which customer

feel satisfy.

d. Bank should open the saving account at 5000 rupees also.

e. Bank also increases their branches so that they cover all type of customers.

f. Kotak bank should give the advertisements because of this customer will know

more about Kotak Mahindra Bank.

g. Kotak Mahindra Bank should provide best facilities to its customers.

h. Bank of baroda should provide new schemes to its customers.

CONCLUSION

There is a very important role-play by the Kotak Mahindra Bank in the present time. They

provide a better quality product to their customer and they also try to provide a high return to

their investment. By which they satisfy their customer and improve their business in the

market.

Conclusion related to financial poison of Kotak Mahindra Bank

a) Kotak Mahindra Bank is the growing private bank in India in terms of profits, assets

deposits, branches and employees.

b) The domestic branches of Kotak Mahindra Bank represents approximately 110 in march

2007.

c) About 12% of domestic deposits of Kotak Mahindra Bank are in the form of interest free

current account and about 27% are in the form of low interest saving account.

d) Kotak Mahindra bank Ltd. has been authorized to under take primary dealer business

with effect from March 20, 2007 and concurrently, the unauthorization given to Kotak

Mahindra capital company Ltd. As primary dealer, stands withdrawn.

e) The solvency position of Kotak Mahindra Bank is also a story. In 2004-05 the

Solvency ratio is 1:02:1, which is increased and comes to 1:045:1 in 2005-06.

f) Interest earned in mar 2007 is 433.66 crore which was high on Dec.2006 which is 357.10

crore.

g) Total income is Rs. 13924 crore in Mar.2007 of Kotak Mahindra Bank.

h) ICICI Bank is a brand name in private sector bank that is why Kotak Mahindra Bank is

facing the problem as a new entrant in the field of marketing.

i) ICICI Bank has more customers in front of Kotak Mahindra Bank.

j) Kotak Mahindra Bank and ICICI Bank both provide best product and facilities to it’s

customer.

BIBLIOGRAPHY

WEBSITES:

www.icicibank.com

www.kotakindia.com

www.google.com

Annual report of the Kotak Mahindra Bank and ICICI Bank (2006-2007).

Brochures of both the banks.