shish ta char
TRANSCRIPT
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86th Foundation Course
Chiranjiv ChoudharyVasudha Mishra
Rajiv Ranjan Mishra
2ndSeptember 2011
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ETIQUETTE
The Customary code ofThe Customary code of
politepolite behaviourbehaviour in ain a
societysociety
-- Oxford English DictionaryOxford English Dictionary
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nn Manners are like the zero
Manners are like the zeroin arithmetic, they may notin arithmetic, they may not
be much in themselves, butbe much in themselves, butthey are capable of adding athey are capable of adding agreat deal to the value ofgreat deal to the value ofevery thing else.every thing else.
nn Be nice to the people on theBe nice to the people on theway up, you may meet themway up, you may meet themon the way down.on the way down.
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BASIC PRINCIPLES
nn Courtesy, PolitenessCourtesy, Politeness
nn Consideration for othersConsideration for others
nn Buildesprit de corpsBuildesprit de corpsnn Gain self confidenceGain self confidence -- personallypersonally
and officiallyand officially
nn Sensitivity to different culturalSensitivity to different culturalsettings, traditions and practicessettings, traditions and practices
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GENERAL BEHAVIOURGENERAL BEHAVIOUR
nn Conduct should be befitting an officerConduct should be befitting an officer
nn Treat each other politelyTreat each other politely
nn Special concern on behaviour outsideSpecial concern on behaviour outsidethe Academy/Institute, with publicthe Academy/Institute, with public
nn If you have to disagree do so politelyIf you have to disagree do so politelyand in an urbane mannerand in an urbane manner
nn Punctuality and decorum to bePunctuality and decorum to be
maintained at all times (including PT,maintained at all times (including PT,Cultural Programmes and all otherCultural Programmes and all otherscheduled activities)scheduled activities)
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GENERAL BEHAVIOURGENERAL BEHAVIOUR
nn Attention to personal hygiene isAttention to personal hygiene is
essential (ref Shishtachar booklet)essential (ref Shishtachar booklet)
nn Do not make loud comments duringDo not make loud comments duringCultural Programmes, FilmsCultural Programmes, Films
nn Respect the Dignity of Artists andRespect the Dignity of Artists and
right of others to enjoy the showright of others to enjoy the show
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CONDUCT IN CLASSCONDUCT IN CLASS
nn Take your allotted seatTake your allotted seat
nn NO SMOKING in the campusNO SMOKING in the campus
nn No cross talk, whispering and otherNo cross talk, whispering and other
distractionsdistractions
nn Questions addressed to GuestQuestions addressed to Guest
Speakers/Faculty Members shouldSpeakers/Faculty Members should
be precise and politebe precise and polite
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CONDUCT IN CLASSCONDUCT IN CLASS
nn Adopt proper posture in ClassroomAdopt proper posture in Classroom(back upright, no slouching in the(back upright, no slouching in the
chair)chair)
nn
Arms not to be crossed behind onesArms not to be crossed behind oneshead while sittinghead while sitting
nn Remain standing after lectureRemain standing after lecture
concludes till the speaker leaves theconcludes till the speaker leaves the
classclass
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CONDUCT IN CLASSCONDUCT IN CLASS
nn No thumping on the table to applaudNo thumping on the table to applaud
onlyonlyappropriateappropriateclappingclappingnn Lapel Card shall always be worn in allLapel Card shall always be worn in all
functions and classesfunctions and classes
nn
NO MOBILE PHONESNO MOBILE PHONES
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CONDUCT IN HOSTELSCONDUCT IN HOSTELS
nn Avoid shouting, loud music, noisyAvoid shouting, loud music, noisy
scenesscenes
nn Music after 2200 hours should beMusic after 2200 hours should beheard through only ear phonesheard through only ear phones
nn Keeping or consuming alcohol isKeeping or consuming alcohol is
prohibitedprohibited
nn Inebriated conduct will result inInebriated conduct will result in
Disciplinary ActionDisciplinary Action
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DEMIDEMI--OFFICIAL LETTERSOFFICIAL LETTERS
DearDear
(Appropriate Greetings)(Appropriate Greetings)
Yours sincerelyYours sincerely
(Name)(Name)
ToTo
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TELEPHONE ETIQUETTE
nn Reflects on the image of the organizationReflects on the image of the organizationand governmentand government
nn
Good speech practicesGood speech practicesnn Do not make caller wait too longDo not make caller wait too long
nn Take messages for colleagues who areTake messages for colleagues who areunavailable andunavailable and pass the messages onpass the messages on
nn Remember to call backRemember to call back
nn Avoid rude responsesAvoid rude responses
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nn Do not terminate the call abruptlyDo not terminate the call abruptly
nn The privilege to terminate is of theThe privilege to terminate is of the
callercaller
nn When the person called is senior, doWhen the person called is senior, donot allow your PA to keep himnot allow your PA to keep him
waitingwaiting
nn
Maintain a message book and a callMaintain a message book and a callregisterregister
nn Keep conversations shortKeep conversations short
TELEPHONE ETIQUETTETELEPHONE ETIQUETTE
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Do Not OverloadDo Not Overload
Cell PhoneCell Phone
MannersManners
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EMAIL ETIQUETTE
nn Concise & to the pointConcise & to the point
nn No excessive punctuationNo excessive punctuation
nn Plain text messagesPlain text messagesnn Attachvisiting cardAttachvisiting card
(Keep them short)(Keep them short)
nn Use Reply facility to keep trackUse Reply facility to keep track
nn Correct use of group email addressesCorrect use of group email addresses
nn Reread & Reconsider before sendingReread & Reconsider before sending
nn Avoid sending same message again andAvoid sending same message again andagainagain--------called being apestcalled being apest
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Use the subject line if you haveUse the subject line if you have
one.one.
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Send & receive eSend & receive e--mailmail
attachments with care.attachments with care.nn Ask before sending really large attachments.Ask before sending really large attachments.
nn Consider using a zip/unzip program.Consider using a zip/unzip program.
nn Consider using SpellcheckConsider using Spellcheck
nn Watch outWatch out
forfor
viruses!viruses!
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CALLS AND VISITS
nn Social and official obligationSocial and official obligationnn Help to build inter personal relationsHelp to build inter personal relations
nn Calls generally between 6 and 7 PM unless theCalls generally between 6 and 7 PM unless theofficer called on specifies a later timeofficer called on specifies a later time
nn Ring up in advance and ascertain timeRing up in advance and ascertain timenn Calls in the AcademyCalls in the Academy
nn Social Calls in the field :Social Calls in the field :
Central Services / Forest Service OfficerCentral Services / Forest Service Officer
Trainees may call onTrainees may call onnn SeniorsSeniors
nn District Magistrate, District Judge andDistrict Magistrate, District Judge andSuperintendent of PoliceSuperintendent of Police
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RECEIVING CALLERS
nn Receive at the door or at the driveReceive at the door or at the drive
as they alight from the cars, ifas they alight from the cars, if
they are senior/ olderthey are senior/ older
nn See the visitors off to their car/See the visitors off to their car/
gategate-- do not shut the door on them.do not shut the door on them.
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CONDUCT IN LOUNGE/DRAWING ROOM
nn Gentlemen stand when ladies enterGentlemen stand when ladies enter
nn Officers stand when seniors enterOfficers stand when seniors enter
nn Officerswives rise for dignitaries onlyOfficerswives rise for dignitaries only
nn Officers stand when they are introducedOfficers stand when they are introduced
nn IntroductionsIntroductions
nn Men to ladiesMen to ladies
nn Juniors to seniorsJuniors to seniors
nn Young to the oldYoung to the old
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CONDUCT IN LOUNGE/DRAWING ROOM
nn Do not sit in the Lounge with yourDo not sit in the Lounge with your
legs up on a table/chairlegs up on a table/chair
nn
Do not disturb the LoungeDo not disturb the Loungearrangementsarrangements
nn Do not fail to wish appropriatelyDo not fail to wish appropriately
nn Do not play music loudlyDo not play music loudly
nn Do not form your own exclusiveDo not form your own exclusive
group .group .
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GreetingsGreetings
When meeting someoneWhen meeting someone
nn rise if you are seated.rise if you are seated.
nn smile and extend your hand.smile and extend your hand.
nn repeat the other person srepeat the other person s
name in your greeting.name in your greeting.nn A good handshake isA good handshake is
importantimportant it should beit should befirm and held for threefirm and held for three--four seconds.four seconds.
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AS A GUEST
nn Inform the host/ hostess of your acceptanceInform the host/ hostess of your acceptanceor your inability to attendor your inability to attend
nn Arrive punctuallyArrive punctually
nn
Greet the host and hostessGreet the host and hostessnn Do not ask for a drink which is not offeredDo not ask for a drink which is not offered
nn Follow Conduct Rules on drinking alcoholFollow Conduct Rules on drinking alcohol
nn (Drinking alcohol prohibited in campus)(Drinking alcohol prohibited in campus)
nn Sit upright in the chair/ sofaSit upright in the chair/ sofa
nn Thank the host and hostess before youThank the host and hostess before youleave and do not slink awayleave and do not slink away
nn Inform the host/ hostess of your acceptanceInform the host/ hostess of your acceptanceor your inability to attendor your inability to attend
nn Arrive punctuallyArrive punctually
nn
Greet the host and hostessGreet the host and hostessnn Do not ask for a drink which is not offeredDo not ask for a drink which is not offered
nn Follow Conduct Rules on drinking alcoholFollow Conduct Rules on drinking alcohol
((Drinking alcohol prohibited in campusDrinking alcohol prohibited in campus))
nn Sit upright in the chair/ sofaSit upright in the chair/ sofa
nn Thank the host and hostess before youThank the host and hostess before youleave and do not slink away.leave and do not slink away.
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CONVERSATION
nn Do not sit aloof, converse withDo not sit aloof, converse with
neighboursneighbours
nn Avoid talkingshopAvoid talkingshop
nn Avoid controversial topicsAvoid controversial topics-- religionreligion& politics, personal affairs& politics, personal affairs
nn Never remain withNever remain with
nn Hands in the pocketsHands in the pocketsnn Hands on hipsHands on hips
nn Crossed in front of the chestCrossed in front of the chest
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ROAD MANNERS
nn Do not edge people off the roadDo not edge people off the road
nn Do not stop to talk in the middle of theDo not stop to talk in the middle of theroadroad
nn Keep between the traffic and the ladyKeep between the traffic and the ladynn When walking with a companion and youWhen walking with a companion and you
meet an acquaintance, introduce yourmeet an acquaintance, introduce your
companioncompanion
nn Catch the eye of the senior officer andCatch the eye of the senior officer and
greetgreet
nn Never avoid greeting persons you knowNever avoid greeting persons you know
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DRIVING
MANNERS
nn Adhere to road rulesAdhere to road rules
and set an exampleand set an examplenn Give way to the right and to uphill trafficGive way to the right and to uphill traffic
nn Do not use the horn unless essentialDo not use the horn unless essential
nn Dip your headlights for oncoming vehiclesDip your headlights for oncoming vehicles
nn Help stranded persons and accidentHelp stranded persons and accidentvictimsvictims
nn Do not stop in the middle of the road toDo not stop in the middle of the road totalk, ask for the way etc.talk, ask for the way etc.
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INTERACTING WITH MPS &
MLASnn Due courtesy and consideration to beDue courtesy and consideration to be
shownshown
nn
Listen patiently & consider carefully, butListen patiently & consider carefully, butact according to best judgmentact according to best judgment
nn Any deviation from appointment to beAny deviation from appointment to beexplained & fresh appointment fixedexplained & fresh appointment fixed
nn Rise from the seat to receive & see offRise from the seat to receive & see offnn Invite to all government functions andInvite to all government functions and
arrange appropriate seatarrange appropriate seat
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nn Information of local importanceInformation of local importancerequested to be providedrequested to be provided
nn Should not approach MPs/ MLAs forShould not approach MPs/ MLAs for
sponsoring his/her individual casessponsoring his/her individual casesnn References from Committees ofReferences from Committees of
Parliament to be replied promptlyParliament to be replied promptly
nn Attempt to contact at the earliestAttempt to contact at the earliest
when a telephone message is leftwhen a telephone message is left
from MP/MLAfrom MP/MLA
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SUBORDINATE OFFICERS
nn Good officers display socialGood officers display social
graces equallygraces equally
nn
Politeness is very importantPoliteness is very importantnn Offering seatsOffering seats
nn Appropriate mode of addressAppropriate mode of address
nn
Set apart time to meet themSet apart time to meet themnn Please treat them the way youPlease treat them the way you
would like your superiors towould like your superiors to
treat youtreat you
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MESS ETIQUETTE
nn Every OfficerEvery Officer--Trainee is a hostTrainee is a host
nn Arrive before the guest, leave afterArrive before the guest, leave afterthe guestthe guest
nn Do not monopolize the senior guest orDo not monopolize the senior guest orleave abruptlyleave abruptly
nn Escort Officers to receive guest at theEscort Officers to receive guest at the
entrance, look after, introduce thementrance, look after, introduce themappropriately and see them offappropriately and see them off
nn Follow dress code in MessFollow dress code in Mess
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DRESS REGULATIONS
nn Jeans, TJeans, T--Shirts, Sneakers, Tennis Shoes,Shirts, Sneakers, Tennis Shoes,Slippers forbidden in classes, Mess,Slippers forbidden in classes, Mess,Official FunctionsOfficial Functions
nn It is compulsory for all Gentlemen OTs toIt is compulsory for all Gentlemen OTs towear Neckwear Neck--Tie during Office Hours. TheyTie during Office Hours. Theyshould be in Jacket with Leather Shoes.should be in Jacket with Leather Shoes.
nn Lady OTs can wearLady OTs can wear SareesSarees,, SalwarSalwar--KameezKameezandand ChuridarChuridar--KurtaKurta ..
nn Use Formal Dress whenever expected.Use Formal Dress whenever expected.
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Dining EtiquetteDining Etiquette
Table mannersTable manners
play an importantplay an importantpart in making anpart in making an
impression of ourimpression of our
personalitypersonality
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DINNERS & LUNCHES
nn Sit down or formal Lunches/ DinnersSit down or formal Lunches/ Dinners
nn BuffetsBuffets
nn Traditional settingsTraditional settingsnn Officers need to be equallyOfficers need to be equally
comfortable doing allcomfortable doing all
nn
Some attention on how to conductSome attention on how to conductoneselfoneself
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FORMAL DINNERS
nn Dress requirementsDress requirements
nn Table Seating with allotted seatsTable Seating with allotted seats
nn Table ServiceTable Servicenn Course by courseCourse by course
nn Use of cutlery & crockeryUse of cutlery & crockery
nn
Drinking ToastsDrinking Toastsnn More a ceremony than totuckMore a ceremony than totuck
inin
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Formal DinnersFormal Dinners
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DiningDiningnn Wait until everyone isWait until everyone is
seated before eating.seated before eating.
nn When dining with others,When dining with others,everyone should start andeveryone should start and
finish at the same time. Iffinish at the same time. Ifyou are a fast eater try toyou are a fast eater try topace yourself. You couldpace yourself. You couldmake the others feelmake the others feeluncomfortable if you finishuncomfortable if you finish
before they do.before they do.
nn When you are finishedWhen you are finishedeating do not push youreating do not push yourplate away from you.plate away from you.
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Place SettingPlace Setting
Start from the outside and work your way in
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Your Basic Place Setting
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Silverware/ CutlerySilverware/ Cutlery
nn If a piece of silverware drops, leave itIf a piece of silverware drops, leave itand ask for a replacement from yourand ask for a replacement from yourserver.server.
nn
Silverware should not touch theSilverware should not touch thetablecloth once used.tablecloth once used.
nn Place knife at the top of the dinnerPlace knife at the top of the dinnerplate, facing in, after use.plate, facing in, after use.
nn When you are finished, place yourWhen you are finished, place yourknife and fork in the center of yourknife and fork in the center of yourplate.plate.
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nn Once seated, placeOnce seated, placethe napkin unfoldedthe napkin unfoldedon your lap andon your lap and
leave it there untilleave it there untilyou are finished.you are finished.
nn Once you areOnce you arefinished place thefinished place the
napkin foldednapkin foldedloosely to the left ofloosely to the left ofyour plate.your plate.
NapkinNapkin
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nn A napkin is used toA napkin is used to
dab the corners ofdab the corners of
you mouth.you mouth.
nn If you need to leaveIf you need to leavethe table during thethe table during the
meal, place themeal, place the
napkin on the chairnapkin on the chair
and slide the chairand slide the chair
under the table.under the table.
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Serving FoodServing Food
nn Pass food to the right.Pass food to the right.
nn Transfer dip to yourTransfer dip to your
plate.plate.
nn Plates are served on thePlates are served on the
left.left.
nn Dishes removed fromDishes removed from
the right.the right.
nn Pass the salt and pepperPass the salt and pepper
together.together.
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nn Bread and rolls should be broken withBread and rolls should be broken with
your fingers, in small pieces andyour fingers, in small pieces andbuttered one piece at a time.buttered one piece at a time.
nn Cut a few pieces of meat or main courseCut a few pieces of meat or main course
at a time.at a time.nn Use your knife to cut lettuce if needed.Use your knife to cut lettuce if needed.
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Excusing Yourself and ProblemsExcusing Yourself and Problems
nn Be discrete if you have problem with the food.Be discrete if you have problem with the food.
nn Remove food the same way it went inRemove food the same way it went in--ononsilverware.silverware.
nn Excuse yourself, if you have to leave the table.Excuse yourself, if you have to leave the table.
nn Turn your head from the table when you coughTurn your head from the table when you coughor sneeze.or sneeze.
nn If someone uses your bread plate as their ownIf someone uses your bread plate as their owndo not inform them of their mistake, simplydo not inform them of their mistake, simplyuse your dinner plate. Do not use the breaduse your dinner plate. Do not use the breadplate on your right as a replacement.plate on your right as a replacement.
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BUFFETS
nn Ladies allowed to approach the tableLadies allowed to approach the tablefirstfirst
nn Guests to serve themselves firstGuests to serve themselves first
nn Do not crowd the table,Do not crowd the table,
serve yourself and move awayserve yourself and move away
nn Go for extra helpings after everyone hasGo for extra helpings after everyone hashad his first helpinghad his first helping
nn
Keep the napkin with you through outKeep the napkin with you through outnn Leave the used plate, cutlery & napkinsLeave the used plate, cutlery & napkins
at the designated location.at the designated location.
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Do not brandish/play withDo not brandish/play withcutlerycutlery
nn Do not speak with your mouth fullDo not speak with your mouth full
nn Do not chew with mouth openDo not chew with mouth opennn Do not take the knife to your mouthDo not take the knife to your mouthnn Do not scrape the plate with cutleryDo not scrape the plate with cutlerynn Do not put your elbows on the tableDo not put your elbows on the table
nn
Do not use a tooth pick at the tableDo not use a tooth pick at the tablenn Do not reach across the tableDo not reach across the tablenn Do wait for all to be served beforeDo wait for all to be served before
starting.starting.
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nn Take small bites, keep yourTake small bites, keep your
mouth closed and finishmouth closed and finishchewing before continuingchewing before continuing
your conversation.your conversation.
nn Try not to gulp your food, itTry not to gulp your food, it
isn't very attractive.isn't very attractive.
nn Do not blow on food that isDo not blow on food that is
hot. Wait until it cools or eathot. Wait until it cools or eat
from the side of the bowl,from the side of the bowl,when having soup.when having soup.
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Posture and ElbowsPosture and Elbows
nn Sit straight and try notSit straight and try not
to lean on the table.to lean on the table.
nn
Keep your elbows offKeep your elbows offthe table and close tothe table and close to
the body when you arethe body when you are
eating.eating.
nn However, when youHowever, when youstop to talk, it is okay tostop to talk, it is okay to
rest your elbows on therest your elbows on the
table and lean forward.table and lean forward.
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nn
Do not search around the dish forDo not search around the dish forthe choicest bitsthe choicest bits
nn Avoid using cutlery when eating outAvoid using cutlery when eating out
of a thali ( traditional )of a thali ( traditional )
nn When you eat with your fingers, doWhen you eat with your fingers, do
not lick them or wipe them on thenot lick them or wipe them on the
napkin/ table clothnapkin/ table cloth
nn Use a finger bowl.Use a finger bowl.
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Being polite sets the tone for work relationships,Being polite sets the tone for work relationships,
how you interact with people and how people perceive you"...how you interact with people and how people perceive you"...
"Take charge of what is yours, maintain proper decorum"Take charge of what is yours, maintain proper decorum
at all times and always treat othersat all times and always treat others
the way you want to be treated"the way you want to be treated"
Paula K. MorningPaula K. Morning
Practice thePractice the
knowledgeknowledge
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