shrm presentation final
TRANSCRIPT
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BY
Shefali SSakina
Hamsa
Niven
TRAINING & DEVELOPMENT
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y New technologies have made it possible to:
y Reduce the costs associated with delivering training
y Increase the effectiveness of the learning environment
y
Help training contribute to business goalsy Employees can choose the type of media (print, sound, video)
they want to use in a training program.
y Course enrollment, testing, and training records can be
handled electronically, reducing the paperwork and timeneeded for administrative activities.
y Employees accomplishments in training in progress can be
monitored.
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yy Digital collaborationDigital collaboration refers to the use of technology
to enhance and extend employees abilities to work together
regardless of their geographic proximity
y Digital collaboration can be:
y
Synchronous
y asynchronous
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Technology has allowed learning to become a more dynamic
process.
y The learning environment has expanded to include greater
interaction between learners, instructor and the training
content.
y Instruction is primarily delivered to the learners online
using the internet.
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y Learning occurs through:
y communicating with other learners
yworking on virtual team projects
y exchanging ideas
y interacting with experts
y discovering ideas and applications using hyperlinks
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AdvantagesAdvantages
y Self-paced
y Interactive
y Consistency of deliveryy Unlimited geographic
accessibility
y Immediate feedback
y Built-in guidance system
DisadvantagesDisadvantages
y Expensive to develop
y Ineffective for certain
training content
y Trainee anxiety with using
technology
y
Difficult to quickly update
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ComputerComputer--based training (CBT)based training (CBT) is an interactive training
experience in which:
y The computer provides the learning stimulus,y The trainee must respond, and
y The computer analyzes the responses and provides feedback to
the trainee
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y A personal computer enables animation,
video clips, and graphics to be integrated
into a training session.
y The user can interact with the training
material through using a joystick or touch-screen monitor.
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COMPUTERBASED
TRAINING
INTERACTIVEVIDEO
INTERNETBASED
TRAINING
INTRANETBASED
TRAINING
VIRTUALREALITY
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Interactive videoInteractive video combines the advantages ofvideo and computer-based instruction.
y
Instruction is provided one-on-one to traineesvia a monitor connected to a keyboard.
y Trainees use the keyboard or touch themonitor to interact with the program.
y It is used to teach technical procedures andinterpersonal skills.
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yy InternetInternet--based trainingbased training refers to training that is delivered on
public or private computer networks and is displayed by a Web
browser.
yy IntranetIntranet--based trainingbased training refers to training delivered usingthe companys own computer network.
y The training programs are accessible only to
the companys employees, not to the general
public.
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yy Virtual realityVirtual realityis a computer-based technology that
provides trainees with a three-dimensional learning
experience.
y Trainees move through the simulated environment and
interact with its components.
y Technology is used to stimulate multiple senses of the
trainee.y Devices relay information from the environment to
the senses.
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yy EE--learninglearning or online learningonline learning refers to instruction anddelivery of training by computer online through the Internetor the Web.
yyCharacteristics of eCharacteristics of e--learninglearning:y Involves electronic networks that enable information and
instruction to be delivered, shared, and updated instantly.
y Delivered to the trainee using computers with Internet
technology.y Focuses on learning solutions that go beyond traditional
training.
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y ITS has the ability to match instruction toindividual student needs.
y
IT
S can communicate and respond to thestudent.
y ITS can model the trainees learning process.
y ITS can decide, on the basis of a traineesprevious performance, what information toprovide to him.
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y ITS can make decisions about the trainees
level of understanding.
y ITS can complete a self-assessment
resulting in a modification of its teaching
process.
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y Distance learning is used by geographically dispersed companies
y It provide information about new products, policies, procedures,skills training and expert lectures to field locations.
y Features two-way communications between people.
y Involves two types of technology:
y Teleconferencing
y Individualized, personal-computer-based training
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10 - 20
Legal Issues
Cross-Cultural
Preparation
Managing Work
Force DiversitySchool-to-Work
Transition
Welfare-to-Work
Programs
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LanguageTraining
Cultural Training
Personal andFamily Life
CareerDevelopment and
Mentoring
Key ElementsNeeded to
PrepareEmployees to
Work Overseas
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Basic Skills Training Melting the Glass
Ceiling
Joint Union-
Management Programs
Succession Planning
Developing Managers
with Dysfunctional
BehaviorsTraining and Pay
Systems
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Training Development
Focus Current Future
Use of work
experiences
Low High
Goal Preparation for current
job
Preparation for changes
Participation Required Voluntary
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y Employee development is a necessarycomponent of a companys efforts to:y
Improve qualityyRetain key employees
yMeet the challenges of global competitionand social change
y Incorporate technological advances andchanges in work design
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Formal Education
Assessment
Job Experiences
Interpersonal
Relationships
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yy AssessmentAssessment involves collecting information and providing feedbackto employees about their behavior, communication style, or skills.
y Used most frequently to:
y identify employees with managerial potential
y measure current managers strengths andweaknesses
y identify managers with potential to move intohigher-level executive positions
y Work with teams to identify members strengthsand weaknesses, and factors that inhibitproductivity
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Benchmarks
Myers-Briggs Type
Indicator (MBTI)
ssessment
enter
Performance
ppraisals & 360-
Degree Feedback
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y An emerging trend in development is that the employee must
initiate the development planning process.
y The development approach used is dependent on the needsand development goal.
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LeveLeve
ll
CriteriaCriteria FocusFocus
1 Reactions Trainee satisfaction
2 Learning Acquisition of knowledge, skills,
attitudes, behavior
3B
ehavior Improvement of behavior on the job
4 Results Business results achieved by trainees
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Recipe for Retention
REMUNERATE COMPETITIVELY
E -NCOURAGEMENTAND EXPECTATIONS
T RAININGAND DEVELOPMENT
A -NNUAL REVIEW CYCLES
I - NFORMAND INVOLVE
N -URTURE
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THE RETENTION STRATEGIES
Good
Monitory
package
Good
Relationships
Autonomy Challenges
Effective
mentoring
Work-life
Training
THE RETENTIONSTRATEGIES
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Examples :-
y Infosys
y Wipro
y TCS
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Is Retention Your Competitive Advantage?
Relationship with Immediate Manager is considered thesingle most important job attribute by high-value talent.
Corporate Leadership Council
Employee Retention Study
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Recent studies have shown that
limited praise and recognitionwas ranked as a primary reasonemployees leave their jobs -
not money!
Outstanding leaders go out of their way to
boost the self - esteem of their personnel.If people believe in themselves, itsamazing
what they can accomplish.
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