FM 2004 - SPEAKERS Thursday 08:45-09:45

Franklin Becker

Cornell University , USA

Professor Franklin Becker, Ph.D., is Chair of the Department of Design and Environmental Analysis and Director of the International Workplace Studies Program (IWSP) at Cornell University . He is the co-founder (with Professor William Sims) of the first Facility Planning and Management Program in the world, at Cornell University in 1980. In addition to his academic responsibilities, Professor Becker is President of IDEAworks LLC, a management consulting firm offering a range of services related to planning, designing, managing and evaluating workplace. Recent clients include Bank of America, Hewlett-Packard, Goldman Sachs, Barclays Bank, and National Australia Bank.

Beginning with its seminal work on Integrated Workplace Strategies in 1989, the IWSP research program has focused on how the the planning, design and management of the physical environment interacts with factors such as organizational culture, work processes, and employee demographics to influence organizational performance.

Professor Becker has conducted research, lectured, and consulted in England , Canada , Europe, Japan , Australia , and New Zealand as well as the United States . He has served as the Academic Affairs member of the Board of Directors of The International Facility Management Association, from which he has received the Outstanding Educator Award and the Distinguished Author Award. He is a member of the Board of Directors of FIDER (Foundation for Interior Design Education and Research), and the editorial board of The Journal of Corporate Real Estate and The Facilities Management Journal . Professor Becker is the author of several books.

Offices at Work: Uncommon Workspace Strategies that Add

Value and Improve Performance.

The facility management field came of age in the United States almost a quarter of a century ago, and to Europe not long after. Aspirations were high; the vision broad. A primary goal was to integrate and leverage facilities, the physical asset that cost organizations the most after salaries and wages, as part of fundamental business strategy. Great strides have been made. The original vision still resonates. This talk looks at some of the ways in which FM can contribute to meeting business objectives by considering uncommon sense workspace solutions. It argues that innovation and inventiveness should be as much a part of FM as they are in any R&D organization.

Thursday 10:15-10:45

Founder of DEGW and Visiting Professor at the University of Sheffield and Chalmers Technical University Gothenburg. He trained at the Architectural Association London, and was a graduate student on a Harkness Fellowship (1965–67) at the University of Pennsylvania and Berkeley , California . From 1993–97 he was

Managing the Distributed Workplace - Blurring the

boundaries between city planning and real estate management

One of the consequences of information and communications

Side 1 af 13

John Worthington

Professor

DEGW, United Kingdom

Professor of Architecture and Director of the Institute of Advanced Architectural Studies at the University of York . He is Chairman of the RIBA CABE Building Futures study group, a member of the CABE Design Advisory Committee, Deputy Chairman for Regeneration Through Heritage and Trustee and Past President of the Urban Design Group. He lectures widely, and is co-author of a number of books including Reinventing the Workplace and Industrial Rehabiltation .

John's current interests are the design and briefing process with a specific interest in urban design and estate strategies. Past projects include directing DEGW's multi-client study, Intelligent Building Europe , the brief for the redevelopment of the Babelsburg Film Studies, Berlin , and briefing and user research for Stockley Business Park , Heathrow.

technology is that how we percieve cities and the way we live and work in them is changing. When, where, and how we work has been freed through the applications of technology. This has led to a blurring of uses, and land zoning. Cities re increasingly percieved in our mind as a distributed network of functions and at the same time as high density distinctive places within a low density networked conurbation. Organisations and individuals work patterns frequently spread across geographical areas and political boundaries in a mixture of home, liesure, travel, and office settings. The role of Facilities Management is growing to be the manager of space, time, and technology and the moderator of change to support business success.

The presentation will describe the characteristics of the emerging networked city, the forces that are stimulating new distributed patterns of work, and propose alternative paradigms for property delivery and real estate management.

Thursday 10:50-11:20

Dr Paul Morgan Program Development Director,

Europe Solutions

Thursday 10:50-11:20

Jochen Abel

Research Assistant

University of Karlsruhe , Germany

Jochen Abel has been a research scientist in the Facility Management Department of the University of Karlsruhe since July 1, 2001. After studying Supply Chain Technology at the Technical College of Braunschweig Wolfenbüttel, Mr. Abel worked at the University Clinic Frankfurt in the area of Technology and Facility Management, where he was responsible for the space management and the CAFM-System. He was employed as a Project Manager in various hospitals for the Dräger Company. Working abroad in San Francisco , Mr. Abel gained comparative methodological experience in American hospitals. Mr. Abel teaches CAFM at the University of Karlsruhe .

Space as a cost producing unit in hospitals

Savings in the field of facility management in hospitals could substantially contribute to reducing health care costs without having a negative impact on the quality of the core competencies and processes of hospitals. The university of Karlsruhe together with its partners has followed the approach to keep facility management costs under control through an increase of transparency. Products in the non core business have been defined and prices for these products were determined. The cost pools of thirteen German hospitals were analysed and the associated product quantities were inquired. The result is a basis for a cost allocation

Side 2 af 13

system using space as one of the central units for allocation.

Thursday 12:00-12:30

Stuart Graham

President and CEO,

Skanska Group

Stuart Graham, 58, President and Chief Executive Officer of the Skanska

Group.

Stuart Graham has a Bachelor of Science Degree in Economics. He joined

Skanska in 1990 when Skanska acquired the company where he was CEO. He has

been an Executive Vice President of the Skanska Group since 2001. He has

overseen Skanska's operations in the US , South America, the UK , Hong Kong ,

as well as the major projects business unit, Skanska International Projects.

Skanska is a global construction services group committed to finding

innovative solutions for its clients. Combining global presence with local

expertise, Skanska offers a broad range of services: from project

development, to construction and facilities management. The Group currently

has 70,000 employees and operations in 11 home markets. Sales 2003 totaled

USD 16.4 billion.

How does a CEO of the World's largest Construction Company see the global Trend towards Service

Thursday 12:00-12:30

Margrit Lipczinsky has achieved profound experience of the economic world through her years of work as Legal Director of an international pharmaceutical corporation. Further: Study of Analytical Psychology at the C. G. Jung Institute at Küsnacht ( Zürich , Switzerland ), training as professional Feng Shui Consultant and continous studies with several Chinese

Psychology of spaces – soft factors for succes!

Office design often lacks proper consideration of „psychic ergonomics“. Many workplaces feature unnecessary stress factors created by office layouts, furnishing, decoration, shapes, colours etc. They frequently act as contrasting or even debilitating messages to the subconscious of employees thus affecting their

Side 3 af 13

Margrit Lipczinsky

Management Consultant

Lipczinsky & Boerner, Konstanz , Germany

Feng Shui Masters. Management Consultant out of Konstanz ( Germany ). Elaboration of two marketing tools: " Psychology of Spaces"

(a deep rooted link between Analytical Psychology and Feng Shui) and "Archetypal Store Marketing" which successfully uses archetypal meaning as a strategic basis for advertising and store appearance. Corporate and private clients throughout Europe . Author of books and articles.

efficiency and creativity. To overcome this problem we created „Psychology of Spaces“, a combination of key elements of western depth psychology and eastern Feng Shui. Depth psychology addresses common prerequisites such as the need for deeply perceived safety, i. e. feeling unthreatened and at ease. The adopted Feng Shui principles - carefully separated from the frequent absurd and exotic recommendations - are in reality reasonable down-to-earth principles for more vital and inspiring office surroundings. In contrast to some architects' and interior designers' ambition for creating „look-at-me“-buildings we put people first, with excellent results as far as quality of working conditions and work results are concerned.

Thursday 13:30-14:10

Christian S. Nissen

General Director, Danish Broadcasting Corporation

Nissen, Christian S, Director General of DR - Danish Broadcasting Corporation, b. 26.7.1945.

MA, political science, 1975. Assistant Lecturer, Inst. of Political Science, University of Copenhagen 1969, Lecturer in international politics, 1972. Reader 1976. Principal with the Danish Ministry of the Environment 1977. Principal with the Danish Ministry of Finance 1981, Financial Director of the Danish National Museum of History 1985, Managing Director of Danish National University Hospital 1991, Director General of The Danish Broadcasting Corporation (DR) 1994.

Combining Social Life and Physical Space – Vision and experiences. The new headquarter of the Danish Broadcasting Corporation

The Danish Broadcasting Corporation (DR) will in 2005-2006 move all its Copenhagen operations from 10 addresses to a new headquarter in Orestad, close to the centre of the town. With 130.000 square meters and construction cost at 400 million Euros the building will be the future working place for about 3000 employees.

From the beginning it has been the vision to use this once in a life time opportunity as a tool to create new working procedures, new production methods and a new company culture from the bottom to the top.

Working with ‘social life and physical space' has been carried out at 4 levels:

� The individual employee and the working space

� The company and the building � The building and the

surrounding quarter � The quarter and “the world

outside”

Side 4 af 13

A number of new methods of planning and project steering have been used to create this future world class multimedia house. And that has already, two years before we move in, changed the daily life of the 79 year old public service broadcaster.

Thursday 14:15-14:45

Bethany Davis

Facilities Manager,

Nokia , Finland

Bethany Davis is Director of Workplace Solutions for Nokia's Workplace Resources function. She has worked at Nokia since June 2001. Her charge is to create effective environments enabling the evolving future of work for Nokia as a mobile enterprise. The strategic intent of her team is to provide world-class workplace solutions and services that enhance employees´ work lives and increase business performance, flexibility and cost-effectiveness. Her most recent projects include developing a scorecard for Nokia's Mobile Workplace initiative and building an experimental environment (the Mobile Workplace Lab) and a series of working prototypes where Mobile Workplace concepts can be tested and evaluated.

Mobile work – challenge for Facilities Management

Thursday 14:50-15:20

Marcel Storms

Workstile consultant

Concept International,

The Netherlands

Marcel Storms studied mechanical engineering and business economics. Since 1993 he has been working on the development of new innovative office concepts and new ways of working. He has been a partner at Concept-international, workstyle consultants, based in the Netherlands and Germany since 1998. Concept-international is a leading European consultancy firm in this new field.

Publications:

Marcel Storms is the joint author with Bart Piepers of the book, “New Business Dimensions” (2000) and of the Workstyle Series (2002). He has also co-authored other books, such as “Office Buildings, a design manual” (2002, Prof. Hasher and others).

New business dimensions in workplace design

Topics:

1. What is the future of office work? Highly innovative concepts for: office design (flexible-, satellite-, home-, virtual-offices), workstyle and mobility. Why do companies implement new concepts? (targets and goals, scope from cultural benefits to cost reduction) 2. International best-practices (realized projects: e.g. in the Netherlands , Germany , USA ) 3. Evaluation of best-practices (regarding issues such as: culture, productivity, communication, cost reduction) 4. Overview of our International Workstyle Research program phase 1:Office Concept Monitor. Containing for example: the opinion of 125 managers on their work-environment, quantitative benchmark information based on 150.000 workplaces throughout Europe .

Side 5 af 13

Thursday 14:50-15:20

Eveline Balogh

Project Manager

Oesterreichishe Kontrolbank AG, Austria

Since April 2003 responsible for:

• redesigning offices as well as all tasks concerning classical facility management

• projects for process optimizing, organisational development, process cost accounting, operational risk management

• sustainability management and sustainability reporting

From September 1990 to April 2003:

project management and work on projects in the internal auditing department and the department for organisational development in Austrian Control Bank

• enterprise data model, projects for reorganising, process optimizing and strategic planning

• personnel development and a new salary system

From 1985 to 1987 computer programmer at Siemens AG Österreich

The Interaction between Office Structures and Organisational Development - A New Approach for Effective Change Management Many projects for organisational development, like change management processes, often result only in a short-term effect, as soon as the efforts of the core project-team are reduced. A new office is a long-term change which can enable a long-term effect to organisational changes if the new office structures correspond to the organisational needs. The analysis of management projects as well as the analysis of different office structures give hints on the mutual effects. The approach of the science of semiotic in architecture helps to translate the language of management into the language of architecture. Using a pattern language of architecture stimulates the specific wanted behaviour. The consideration of this correspondence provides concrete suggestions for facility management projects for a holistic sight for company development processes and so facility management becomes part of organisational development.

Thursday 15:50-16:20

Marie Elf

PhD student

Chalmers University of Technology, Göteborg , Sweden

I started my working carrier as a clinical nurse and continued to educate me further on in nursing and have a master degree in medical sciences. My research carrier started in the field of Quality of Life and informational needs to patients with cancer. For the moment I am a PhD student at Chalmers University of

Technology

The overall aim of my project is to explore modelling and simulation as a tool for the design process of health care environments. One of the most important objectives of the project has been to integrate knowledge from caring, architectural and computer science.

MODELS OF CARE PROCESSES: implications for the design process of new health care environments

In a complex environment such as health care, computer modelling and simulation could be used to improve communication between the various players involved in the design of new health care environments. In the present paper, an example of a conceptual model of one essential care process will be presented. System Dynamics was used as it offers the possibility of describing processes in a non-linear, dynamic way. The method is suitable for players involved in the process of designing new health care environments to explore, comprehend, learn and communicate complex ideas about care processes. The paper presents a systematic approach to modelling of care processes and this first tentative model explores some important variables in the process selected.

Side 6 af 13

Thursday 16:25-16:55

Albert M.M. Pilger

Managing Director

Pilger Facility Management Gmbh , Austria

Albert Pilger is the managing director of Pilger Facility Management GmbH, a consulting and Management Company based in Austria with offices in Graz and Vienna . The core competence of his company is Facility Management. Albert founded the company 1997. The clients are from the public sector as also from the private sector like banks, industry, institutes and other private companies. Albert is specialized in consulting the reengineering process of an organization, the implementation process of Facility Management as also the implementation process of a computer aided facility management or a reengineering of the Facility Management Department including an outsourcing process. Albert is also specialized in managing the Facility Management part of an organization including the commercial business for Facility Management. Prior to founding Pilger Facility Management GmbH, Albert was in the comfort control and building automation business for approx. 27 years, 10 of them in a position as a director. Albert is teaching on the Danube University in Krems, the Fachhochschulen in Kufstein, Spittal/Drau and Graz and on the Chamber of Commerce and also in the FM Academy within the Pilger Facility Management GmbH. Albert holds an IFMA Certified Facility Manager designation and a designation as a sworn surveyor.

New Methods in outsourcing Facility Support Functions

An outsourcing process for Facility Management Support Services will be presented with a Case Study from Austria .

The detailed case study is for a 500.000 m2 Cargo Center in Graz – Terminal Werndorf / Austria . This successful outsourcing project was restarted through an Austrian PPP - Private Public Partnership - and included seven Support Process Parts and service level specifications. The objective of this project was to find a way for the client and customers to get all the support they needed without having any personnel on their payroll.

Thursday 16:25-16:55

Karen Mosbech

Planning director,

The Danish Palace and Property Agency , Denmark

Danish Ministry of Finance, Palaces and Properties Agency

Karen Mosbech (KM) received her Master of Architecture Degree from the Royal Danish Academy of Fine Arts in 1983.

She is now director of the department of planning and development, Palaces and Properties Agency. Her special fields are facilities management, project management, planning and development.

KM is responsible for the development of the Agency's portfolio and the

Presentation of the book: “The work environment”

Side 7 af 13

coorporate real estates stratgies. She has been deeply involved in New Ways of Working and has developed a concept for activity-based workplaces, which has now been realized in Palaces and Properties Agency.

KM is an adviser for many ministries and agencies in Denmark concerning developing workplaces that suits the tagets of the organisations.

Member of the board of the Danish Facilities Management Network for many years.

Friday 8:00 - 8:30

Mike Pearce Partner

EC Harris Central Europe

Mike Pearce has risen through the ranks of EC Harris to become the senior Partner for central Europe . With a wide variety of experience gained in the far East and Europe he has guided EC Harris to be recognised as “Commercial Services Consultancy of the year for Central and Eastern Europe 2003”. Mike spent a number of years in the British Royal Navy before gaining a degree in Quantity Surveying (Cost Consultancy) becoming a member of the Royal Institution of Chartered Surveyors and the Association of Project Managers

PPP in Central Europe – What is the issue The FM market place in Central Europe and Poland in particular lacks professionalism, control and differentiation between management and delivery. As PPP projects in Central Europe have not proliferated and the system itself has not developed into one of the primary procurement and delivery mechanisms that many had predicted and hoped for is there time to change the approach to FM and if so who will drive it. Much has been made of the advantages of the PPP approach but there have been few positive results which would open the flood gates to a wealth of opportunities. Where does this leave the FM market place and the upgrading of the professional FM industry to satisfy the potential that the PPP approach should provide.

Friday 09:10 – 09:40

Tim Costello

Tim qualified as a solicitor in 1971 and has practised in the commercial, banking and corporate fields. He joined Eversheds in 1994 and has been involved in PPP/PFI projects in housing, education and transport for local authorities and contractors.

Tim's relevant experience includes:

• Responsible for Eversheds services to Grove Village Limited , the contractor on the pathfinder Manchester City Council housing PFI project. This was the first major housing PFI project to be signed and the second to reach financial close.

• Led the Eversheds team advising Nottingham City Council and Nottinghamshire County Council on

The way PPP/PFI is dealt with in the local authority context

Side 8 af 13

Product Group Head, Evereds,

United Kingdom

the Nottingham Express Transit light rail project, the only example of a PFI light rail scheme to have reached financial close.

• He is a member of the Eversheds team advising the London Borough of Camden on their housing PFI project.

• He headed the Eversheds team which advised Derbyshire County Council in the provision of two large replacement secondary schools.

• Tim has played a leading role in 12 PFI projects which have reached financial close and contributed to a number of others.

Friday 09:10 – 09:40

Anssi Salonen

Researcher Helsinki University

of Technology, Finland

Mr. Anssi Salonen has been a researcher at the Helsinki University of Technology for two years. He has been studying network organisations and interfirm relationships. During his studies with interfirm relationships Mr. Salonen has been working with several companies in private sector representing major clients and service providers in Finnish FM industry.

Mr. Salonen has been author of two conference papers, published at IPSERA 2004 and EuroFM 2003.

Managing outsourced support services: observations from case study

A company outsourcing support services which are essential for the continuity of the company may want to secure smooth functioning by tying a closer relationship with the service provider. Whilst companies are modifying their support service sourcing strategies into alliances, there is also a need to readjust mechanisms to manage those transactions and the related risks. Focusing on collaborative FM environment, this paper examines coordination mechanisms that go beyond traditional market mechanisms. A proposed alliance management model is presented. Paper delineates a single case study of a triadic alliance between a client and its two partners providing in concert outsourced maintenance operations. The study was carried out using the action research method.

Friday 10:00-10:30

Suvi Nenonen Senior Lecturer, researcher

Turku Polytechnic

Suvi Nenonen is writing her doctoral thesis about the spaces and places supporting the knowledge creation in Helsinki University of Technology. The thesis is an explorative work combining both knowledge management and organizational behavior issues in the context of workspace. She is master of social sciences and besides researching working in Turku Polytechnic. There she has been developing facilities management education of bachelor level since 1999. She is chairing at the moment the EuroFMnetwork Education network group and function as well in NordicFM network

FM- EDUCATION IN EUROPE : THE WAY AHEAD

The EuroFM Education Network brings together academics and practitioners involved in the development of the field across Europe . Th presentation introduces the activities of EuroFM education network group. The different projects within a network are illustrated as a source for developing competencies of future facilities managers. . The objective is not only to give experts the opportunity to share with colleagues on the state of events in the field, but also

Side 9 af 13

to generate discussion about the future of facilities management education and practice.

Friday 10:00-10:30

Carsten Jarlov

General manager, The Danish Palace and Property Agency ,

Denmark

1974: MA degree in political science University of Århus in Denmark

1974-78: Assistant Professor of political science University of Århus in Denmark

1978-81: Head of Section Ministry of Education

1981-82: Project Manager Danish School of Administration

1982-86: Head of Division Ministry of Finance, Department of Administration

1986-89: Director General Ministry of Labour, Directorate of Employment

1989-90: Director General Ministry of Labour, The National Labour Market Authority

1990-95: Director General Ministry of Taxation, Central Customs and Tax Administration

1995-: Director General Ministry of Finance, Palaces and Properties Agency

- Chairman of the Board of Palaces and Properties Agency's National counsil for Listed Government Buildings

- Committee Member of the Christian Daily in Denmark

- Committee Member of the Royal Exhibition Fond

PPP and outsourcing in Denmark

Friday 10:35-11:05

• Rome , 1958, Architect, Ph.D.

• Professor in "Urban and Real Estate Patrimony Management and Maintenance" at the CLSIT, IUAV University of Venice

• Scientific Coordinator and Professor at the Master "Real Estate Integrated Management" at the University of Rome La Sapienza

• Scientific Coordinator and Professor

Public Private Partnerships. State of the art in Italy

In Italy, the topical need to improve the efficiency of the activity and service management and the consciousness of the limits concerning the traditional bureaucratic machinery, get the Public Administration to concentrate itself on strategic and core functions, leaving to someone else periferic or non core functions. That in order to allow Public Administration to optimize the utilization of human and finance resources and to speed up the process of internal reorganization. A Result of this tendency is the now widespread use on the part of public

Side 10 af 13

Silvano Curcio

Professor and Director,

Terotec , Italy

at the Postgraduate Specialization Course "Urban and Real Estate Computerized Management" at the CLSIT, IUAV University of Venice

• General Director of Terotec Association - Laboratory for the Innovation of Urban and Real Estate Patrimony Maintenance and Management

• Author of several researches and over fifty publications on techonological subjects related to urban and real estate patrimony management.

bodies of the "Global Service" instrument for the development of Public Private Partnership (PPP) in Facility Management (FM) Despite the development of the Global Service, there is a lack of shared rules in order to uniform the behaviour of the market. In this context, a special national study Committee at the UNI (the Italian standardisation Body) has recently published a specific standard project called "Global Service for the management of real estate patrimony - Guide lines". This standard will represent the first of its kind in Europe and will be able to supply the public grantors and providers of FM services with a common basis of methodological-operational reference in order to standardize the FM Global Service "process" and its correct adoption and usage.

Friday 11:10-11:40

Preben Gramstrup , M Sc BE is Head of the VKR Holding A/S

Facilities Management

Preben Gramstrup , M Sc BE is Head of the VKR Holding A/S Facilities Management . He holds responsibility for the buildings owned by VKR Holding and used by the VELUX, VELFAC, VITRAL , WindowMaster and Faber and other companies within the VKR Group worldwide. Holds a degree in both Civil Engineering and International Business and has worked within all segments of the building industry both as consultant, contractor and client. With focus on project management and with extensive experience from many international projects is currently spearheading the efforts to combine the delivering of high quality products within the building industry and with leading edge concepts on environmental thinking.

Going Green Won't Cost the Earth! Sustainability in FM is in essence combining sustainability with low construction costs and low costs of use. And on top of that the sustainable building concept shall ensure high user comfort and productivity. The VELUX regional office in Kettering , UK constitutes an inventive green landmark building. Since its completion in 2001, the building has attracted a lot of attention from all stakeholders, of whom some even wanted to buy it. The office was developed as a sustainable building concept named Re-Thinking Space TM and made in partnership with the architect and the construction company. Re-Thinking Space incorporates holistic space management, natural resources, the latest thinking in environmental design, and leading edge technology to minimise energy consumption and carbon dioxide emissions through comprehensive use of timber, natural ventilation, and daylight. Consequently, honoured by M4I Re-Thinking Space meets environmental criteria targets that are within 10% of European best practice.

Friday 11:10-11:40

Ph.D., Economic geography. University of Newcastle upon Tyne , England , 1980. Thesis: The Development of the Icelandic Fishing Industry 1900-40 and its Regional Implications. M.A. Urban geography and planning. University of Durham , England , 1976. Dissertation on regional development planning.

PPP in Iceland/PPP reality in Iceland

Side 11 af 13

Sigfus Jónsson

Managing Director,

Nysir , Iceland

Six years of experience in rural development and fisheries studies and planning in Iceland and Newfoundland , 1978-1983. Six years of experience as a town manager in northern Iceland . Eleven years experience as a management consultant and project developer in public sector reform (local government, health care, energy, utilities and budget reform), business development, local economic development, private finance initiative and public-private partnerships.

Presently managing director and part owner of Nýsir Ltd., a company specializing in PPP, FM, management consulting and project development.

Friday 12:20-12:50

Bruce Kenneth Forbes

President/Founder - ARCHIBUS, Inc. - Boston , MA , USA

Ph.D., Economic geography. University of Newcastle upon Tyne , England , 1980. Thesis: The Development of the Icelandic Fishing Industry 1900-40 and its Regional Implications. M.A. Urban geography and planning. University of Durham , England , 1976. Dissertation on regional development planning. Six years of experience in rural development and fisheries studies and planning in Iceland and Newfoundland , 1978-1983. Six years of experience as a town manager in northern Iceland . Eleven years experience as a management consultant and project developer in public sector reform (local government, health care, energy, utilities and budget reform), business development, local economic development, private finance initiative and public-private partnerships. Presently managing director and part owner of Nýsir Ltd., a company specializing in PPP, FM, management consulting and project development.

A State of the Profession: Review of World-Class Infrastructure

Successes and Failures (The impact of Collaborative Computing, e-

Commerce and TIFM on our Professions)

This session will address some of the international perspectives and strategies associated with integrated CAFM systems and TIFM (total infrastructure and facilities management) solutions. Tips for Maximizing Shareholder Value through Property Asset Management in the Digital Era will be presented by highlighting the successes of TIFM solutions while also noting some failures of traditional integrated CAFM deployments. Current technology issues that are relevant in the “Digital Era of Property Asset Management” will also be presented. Web and e-commerce deployments that are "FM Web Centric" and Intranet/Internet based are perhaps two of the foremost issues being examined by facilities and infrastructure managers around the globe.

Friday 13:30-14:00

A chartered architect, Douglas Brown has more than 15 years experience managing strategic workplace consulting, architecture and planning projects across Europe . He has worked extensively with clients who are either users and providers of real estate in both public and private sectors, to maximise business benefits for investors, developers and occupiers. He is currently involved in managing DEGW's work with a range of Government and Higher Education clients and has an overview of all of his firm's activities in these sectors, internationally. DEGW has been

PFI's role in delivering the ‘New Government Workplace' in the UK

PFI has now been used successfully to deliver a series of major, high profile office projects for UK Government clients. Beyond the very convincing arguments about cost savings, investment and risk transfer we must not forget the original client objectives for these projects: to facilitate change within government workplaces, to support new working practices and exploit new technologies; to improve ‘business performance' and to create

Side 12 af 13

Douglas Brown FRIAS, RIBA

Group Managing Director DEGW Plc

involved in PFI projects delivering a new generation of UK Government workplaces since the mid 1990's Douglas joined DEGW in 1987 and is currently Group Managing Director, with overall responsibility for DEGW's worldwide business operations.

inspiring working environments that will encourage a new generation of young talent to the civil service. With its success in meeting these objectives it could be argued that the public sector in the UK is leading the private sector by example. Douglas Brown will talk about the experience of leading international architect and workplace consultant DEGW in helping to change the culture of the government workplace.

Friday 13:30-14:00

Sheila M. Sheridan

CFM, CFMJ, CPM Hyde Park , MA

IFMA Chair Sheila Sheridan, CFM, CPM, CFMJ, recently retired from Harvard University 's John F. Kennedy School of Government. There she led the facilities and services department as it has adapted to the growth of the school from two to four buildings and numerous satellite locations. Under her direction, four units in her department were recognized with the Dean's Award of Excellence over the past five years. Sheila has been an IFMA member since 1989, served as treasurer of the Academic Council from 1992-1993, and was also president of the Boston Chapter in 1993-1994. An early proponent of the Certified Facility Manager designation, she also was recognized with IFMA's Distinguished Member Award in 1995. Among her other contributions to IFMA are service on the strategic planning team in 1997, fundraising efforts for the IFMA Foundation's Circle of Corporate Contributors in 1999-2000, teaching roles within IFMA's educational curriculum and numerous speaking engagements internationally on behalf of the Association. She is currently serving her second term as chair

Side 13 af 13