Siebel 7.5.3 and 7.7

Morten RudlangLead Solutions Specialist, Siebel Systems

Siebel 7: Continued Innovation and Domain Expertise

Siebel 7.7+Siebel 7.7+

>Deep industry functionality

>End-to-end processes

>Full business intelligence

>Robust collaboration and knowledge management

>Expanded mobile solutions

>Federated data support

Q4 2001 Q3 2002 Summer 2003 Spring 2004 Winter 2004

Siebel 7.0.4Siebel 7.0.4 Siebel 7.5Siebel 7.5 Siebel 7.5.3Siebel 7.5.3 Siebel 7.7Siebel 7.7

>Smart Web

>400+ applications

>nQuire acquisition

>20 industries

>Global support

>Simultaneous shipment of languages and platforms

>Best practices

>Web services support

>Performance enhancements

>IE option pack

>Unicode support

>TCO improvements

>Performance and usability

>New functionality

> Marketing

> Analytics

> Industrial

>Dramatic TCO enhancements

>New functionality and processes

> Industries

> CRM

>Enhanced MS Office Integration

>Customer analytics applications

>Next-generation analytics platform

20082001

Critical Areas Targeted for Siebel 7 Improvements

> Installation

> Configuration

> Operations

> Upgrade

> Performance

> Usability

> Test

> Integration

Summary of Planned Improvements

Focus Area7.5.3

Percent Improvement7.7

Percent Improvement

Installation 14%

Configuration 7%

Operations 10%

Upgrade 11%

Performance 25%

Usability 24%

Test 8%

Integration (UAN) 40%

32%

35%

35%

30%

30%

39%

48%

60%

Weighted Cost and ROI Improvements

Area 7.5.3Weighted Costs

7.7Weighted Costs

7.0Weighted Costs

$.009

.294

.187

.036

.084

.060

.046

.114

$.83

$1.54

Configuration

Operations

Upgrade

Performance

Usability

Test

$.010

.32

.21

.04

.11

.08

.05

Integration (UAN) .18

Installation

TCO Ratio $1.00

ROI $1.28

$.007

.205

.147

.026

.067

.056

.026

.076

$.61

$2.10

Scenario: Deployment of medium size and complexity (5,000 users) Configuration and operations for one yearUpgrade to a new minor release

TCO: Costs based on effort (hours)

Installation and Operations

Installation: Environment Verification Tool

>Features Re-runnable tool automatically

validates minimum system requirements & supported platforms

Database server, Siebel server, Gateway server, Web server

Covers all supported platforms Configurable output options include

easy to read color-coded HTML logging

>Benefits Improved reliability and deployment

time by automating validation of common configuration parameters

Dramatic reduction of costly installation and configuration errors and need for troubleshooting

Installation: Web Client Healthcheck

> Features Runtime Validation of High

Interactivity Web Client requirements

IE Browser settings, JRE version, Browser versions

Automated repair of common configuration conflicts

Included as ActiveX control in the HI framework

Optional and fully configurable to run on all HI web clients

> Benefits Provides end users with instant

information to repair or diagnose configuration of their environment

Provides real-time repair and diagnostic information for common mis-configuration issues related to browser environments.

Operations: Improved efficiency for mobile clients

>Feature Distribution of incremental

application changes to mobile clients

>Benefit Order of magnitude reduction

in size of SRFs results in decrease of overall network bandwidth utilization and synchronization time

Operations: Diagnostic Data Collection Tools

>Features Siebel Diagnostic Data Collector

(7.5.3) Flight Data Recorder (7.5.3)

>Benefits Significantly reduce the time

customers spend explaining configuration and sending files to Siebel for analysis

Give Siebel Technical Support the low-level data necessary to understand what was occurring in the application at the time of a failure, resulting in faster resolution time

Operations: Server Component Resiliency and Auto-recovery

> Features Automated Recycling of Server

Components (7.5.3) Component email alerts for critical system

events Enhanced database and network

connection resiliency for selected components

Automatic restart of selected server components on any failure

Report Server Clustering Comprehensive reliability testing

> Benefits Minimize user downtime Reduced application administration

Configuration

Improved Usability – Responsibility Based Read-Only Views

> Make the View Read-Only at Run-time based on Responsibility

> Eliminates time and costs of configuring Read-Only views.

> Promotes view reusabilityRead Only

Rich Set of Building Blocks - Entity Relationship Designer

Attributes

Entity Relationship Diagram

Entity 1-to-1Relation

1-to-MRelation

M-to-MRelation

Hotel Guest Stay Room

AmenitiesPriority Club

BC: ContactTable: S_PARTY

BC: Freq. VisitorTable: CX_FF

BC: ProductTable: S_PRO...

Name BC Field Data Type Example

First Name First Name String John

Last Name Last Name String Doe

Passport Issuing Country String Canada

Preferred Credit Card String AMEX

> Features User can visually describe

data model requirements using drag and drop ERD diagramming interface

Intelligent Object Picker assists user in mapping Siebel objects to ERD artifacts.

> Benefits Helps customers understand

relationship between their requirements and Siebel’s pre-built business components

Improves configuration design quality

Accelerates configuration of business object layer of application

Improved Usability – Siebel Workflow Designer in Tools

Input Arguments

Siebel Workflow

> Features An integrated

environment for object configurations and workflow design

Developers and Systems Analyst can design, simulate and test Siebel Workflows in Tools.

> Benefits Provides a single platform

for configuring business processes and repository objects to meet business requirements

Significantly improves Usability

Improved Usability – Enhanced Debugger Watch Window

> Features Display a rich set of

information helping developer to understand the current state of the application

> Benefits Reduces time to

debug scripts Helps developers

understand the interactions between scripts and repository objects

Single Object Check-In/Out

> Features Check out individual repository object instead of

the entire Project Developer checks out / in only the object(s) he/she

modifies

> Benefit Facilitates Parallel and Team development

process

Developer 1

Check out

Check in

Account Project

Master Repository

Developer 2

Account Note BC

Check out

Check in

Modified Account BC

Modified Account Note BC

Account BC

Ensuring Application Consistency - Logical String Model

> Features Strings and their translations are defined

once within the repository and referenced as needed by all UI objects

> Benefits Ensures consistency in translation. Significantly reduces the size of repository

and translator’s resource by eliminating duplicated translations for the same word

Order Form Applet

Field Label

ENU - Account

Order Form Applet

Field Label – ID #: 1ABX

Asset Form Applet

Field Label – ID #: 1ABX

ENU Account

FRA Compte

JPN 取引先

ID#: 1ABX

Logical String Dictionary

Siebel 7.5 Siebel 7.7

FRA - Compte

JPN - 取引先

Asset Form Applet

Field Label

ENU - Account

FRA - Compte

JPN - 取引先

Upgrade

Preserve Custom Layout Allows Customers to Keep Their Preferred View and Applet Layout

7.77.7

Prior CustomLayout

Prior CustomLayout

NewStandardLayout

NewStandardLayout

Without Preserve Custom Layout Feature

Without Preserve Custom Layout Feature

With Preserve Custom Layout Feature

With Preserve Custom Layout Feature

NewCustom Layout

NewCustom Layout

Siebel Changes Merged with Customer Changes

Siebel Changes Merged with Customer Changes

Siebel Changes NOT Merged with Customer Changes

Siebel Changes NOT Merged with Customer Changes

Usability

Navigation Levels

> New “link-style” tabs for easy viewing and access to 2nd and 4th level navigation> 2nd level navigation includes items other than visibility currently found Show menu> Additional tab drop-down menu for tabs that do not fit onto screen

4th-level Navigation

( Can be Links)

3rd-level Navigation (View Tabs)

2nd-level Navigation (Links)

First-level Navigation

(Screen Tabs)

4th-level Navigation (Or Can be

Tabs)

Order of Top Elements

> Toolbar below application menu

> Threadbar above Screen Tabs

> Siebel back button and history removed – browser back and history will be functional

7.5.3

7.7

List Views

> Longer List Applets

> View tabs not exposed

> Integrated Visibility Filter

> Simplified Column Dividers

> Outlook style sorting

Sitemap

> Access to 1st, 2nd and 3rd level navigation

> Views categorized with intuitive labels

Enhanced! Form Field Layout and Simplification

> Number of fields exposed reduced to improve digestibility of information

> Grid layout capability for very flexible form design

> Labels on the left of fields for improved form scanability

> Fields grouped logically

> Record title and graphical indicators at top of form for enhanced context

> Additional Control buttons for quick access to common functions - (New, Delete and Query)

> Easier menu discoverability through using the word “Menu” instead of icon

New! iHelp

> Embedded guidance Text instruction in

step format Navigation to views Highlights of fields

and buttons in main view

> Pane launched from toolbar icon

> Help tasks available for screen displayed / updated as the user navigates through application

New! Quick Print

> One-click printing for lists of data

> Choose which rows and columns to print

> Print preview capabilities

> Integrated with MS Excel

Test Automation

Performance Test Automation Utility

> Features Replaces problematic data with

100% accuracy Provides out-of-the-box support

for Mercury LoadRunner Ports to multiple test tool

platforms

> Benefits Decreases the time required to

create scripts Reduces tedious manual editing Enables the user to focus on

validating the application instead of the script logic

A new utility in Siebel 7.7 automatically updates the data values

Functional Test Objects

> Features Makes scripts more resilient to

minor configuration changes Increases coverage of application

functionality Improves script readablility Provides out-of-the-box support

for Mercury QuickTest Pro Ports to multiple test tool

platforms

> Benefits Makes scripts easier to maintain

and increases their lifespan Opens scripting to users who are

not expert test engineers Enables automation for most

critical business processes

A new collection of objects creates a thin layer of abstraction on top of the UI

Functional Test Automation Interface

Integration

External Data Access Features

> New External Business Components Introduced as a new type of Siebel Business Component that are based

directly on external tables Enable customers to declaratively configure a Business Component that

derives its data from any RDBMS supported by Siebel applications

Business Object

Data Manager

Siebel Database

External

BC

Standard

BC

Link

External Database

Siebel J2SE/J2EE Interoperability

> New JMS Transport Siebel 7.7 includes a pre-built adapter to send and receive point-to-point

and publish/subscribe messages using the Java Messaging Service (JMS)

Reduces TCO by allowing system integrators to leverage any third party queuing product that supports the JMS specification

> New Java Business Service Siebel 7.7 extends its Java and J2EE integration capabilities with a generic

Business Service framework that allows customers to invoke Java classes, Stateless session beans and Entity beans from Siebel Workflow, Run-time Events, or Scripting

Eliminates the need for customers and their system integrators to implement custom wrappers during their Siebel implementation thus reducing the complexity, risk and time to deployment

Web Services and Integration Support

> New Web Services Security Support Siebel 7.7 introduces support for the UserNameToken element of the WS-

Security specification, allowing Siebel applications to send and receive user credentials in a standards-compliant manner

Conforming to industry standard Web Service and security specifications, Siebel Systems fosters the ability to support secure cross-enterprise business processes

> New Web Services Cache Refresh Administrators can directly refresh the memory cache in real time, without

the need to stop and restart Siebel services Enables truly rapidly deployable Web Services while greatly minimizing

the application maintenance cost

> Enhanced Web Services Infrastructure Enhanced to provide:

Document-Literal and RPC-Literal binding support. Custom SOAP header support. One-Way operation support.

Siebel 7.7

Morten RudlangLead Solutions Specialist, Siebel Systems