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SIGMA OUTSOURCING INDIA PVT LTDWe are doing good.

A Domestic Outsourcing Company

• Head Office: A-13 Commercial lane, Inderpuri, New Delhi -110012

• Registered Office: R-10/68, Sector 10, Rajnagar, Ghaziabad -201001

Email ID: kapil@sigmaindia.com / vivek@sigmaindia.com/ Contact : +919716282855 / +919837053003 / +919719444425

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AGENDA

• Sigma Overview• Key Clients• Our Services • Our Credit verification Process• Management Team• The Sigma Advantage

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A Domestic Outsourcing Company

• Head Office: A-13 Commercial lane, Inderpuri, New Delhi -110012

• Registered Office: R-10/68, Sector 10, Rajnagar, Ghaziabad -201001

• Sigma is a domestic outsourcing company promoted by six sigma certified & experienced professionals with more than eight years of retail financial services experience in organizations like Citicorp, Transamerica, GE & DBS Cholamandlam.

• As a domestic business process partner, we develop and implement a range of outsourcing solutions for organizations in the financial , telecom & insurance sector.

The Mission is – “ We are passionate to enhance the business

performance of our clients by providing professional, effective and best quality services with a wing to wing approach”.

SIGMA OVERVIEW

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KEY CLIENTS

• IDEA CELLULAR• UNINOR• HDFC BANK LIMITED• CITIFINANCIAL• GE MONEY• CHOLAMANDALAM • BAJAJ AUTO FINANCE• GENPACT

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OUR SERVICES

Sigma Outsourcing has core competency inproviding the following professional services:

• Documentation Process – CAF Management.

• Data Entry / Scanning & Warehousing.• Backend Processing & Auditing.• Debt Management Services – Tele and

field collections.• Credit Verifications.• BPO – Outbound & Inbound.• Customers Relationship & Churn

Management.

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OUR CREDIT VERIFICATION PROCESS

Sigma Outsourcing is not just another Credit Verification agency. We have over 3 years of CPV experience, across segments and industries PAN India.

• Professionalism is the key to our success.

• We ensure that every customer account is dealt in a professional manner.

• We focus on a complete understanding of the customer account and maintain a two way communication at every stage of the process.

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CPV - SIGMA WAYOur Mobile application device will have the following features-

• Entire reporting will happen in Real Time.

• Reduced TAT with real time applications.

• All the data will be stored on servers/Cloud.

• Real time Dynamic Work Allocation

• Real time AV completion and instant intelligent decision.

• Elimination of back end data entry.

• Checkers on data duplication.

• Availability of photograph, signature, Voice as per the requirements.

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Allocation of data to the agency

Real Time status update to client CPV: parameters, Images

& Signature Capture.

FOS Login and Authentication

Select Job Order

Allocate / Reallocate Data to FOS

PROCESS FLOW

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THE DEVICE- T-Pad IS701R

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T-Pad IS701R – FEATURES

CPU 1GHz

O/S Android 2.3

RAM DDR2 256MB

FLASH 2GB

TF card TF card support to 32G

Wifi 802.11b/g/n

Size ; Ratio 7” Inch, 16:9, 800*600

Touch Screen High Quality Resistive

G-Sensor Rotator Screen

Camera 0.3MP

USB Micro USB

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MANAGEMENT TEAM

KAPIL MUDGAL – Director

Kapil has over six years of management experience in retail financial services. He has handled functions like product management, credit, collections & legal over these six years with organizations like Citicorp Credit Services India (P) Ltd and GE- Countrywide Consumer Financial Services.

In his last corporate stint, he was the Product Manager for the Two Wheeler business of GE-Countrywide and prior to that he was heading collections for Delhi & NCR for all retail finance products. He was also a team member of the CEO’s quality project and successfully completed his Six Sigma Certification in August 2004.

His entrepreneurship spirit made him take the plunge into domestic outsourcing industry. He started ‘SIGMA’ as a proprietorship firm in Feb 05 & with continued growth, incorporated the firm as a pvt ltd organization and has all top notch clients as business partners.

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MANAGEMENT TEAM

VIVEK MANCHANDA – Director

Vivek has over nine years of management experience in retail financial & inventory funding services. He has handled functions like Marketing, Sales, Credit & Collections, with esteemed organizations like Transamerica, GE Money & Cholamandlam DBS.

In his last corporate stint, he was the Regional Collections Manager for all retails products of Chola DBS & was acknowledged with MD Nakshatra Award for his exemplary team performance. Prior to Chola stint, he served GE Money as a Regional Collections Manager & was among the few selected members of Collections TOPGUN Academy of GE Money.

His entrepreneurship spirit made him join SIGMA, wherein he holds a Director position.

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MANAGEMENT TEAM

NITIN MUDGAL – Director

Nitin has over five years of Field experience in Credit & Collections wherein he has handled various products. He has been successful in installing operations across Western U.P for SIGMA & setting up team & offices for increased foot print in the region.

He has excellent control over the region in terms of Field Operations & has extensively travelled all the zones to understand the dynamics of operations and client management.

He is a Post Graduate in Commerce & his entrepreneurship spirit made him join SIGMA in Feb 2005 , wherein he holds a Director position .

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MANAGEMENT TEAM

TARUN MUDGAL – HR Advisor & Consultant

Tarun has rich sales & human resource management experience with a FMCG company named Martin & Harris Laboratories (An Apeejay group company) .He was instrumental in establishing a business development network in Western U.P.

Holds valuable experience in HR & organizational development, employee recruitment-both sourcing & outsourcing , pre-training need analysis & evaluation, policies & procedures, employee appraisal and legal aspects.

He has done his Masters in Management with specialization in Marketing & HRD. He also possess specialized :

Masters in Human Resource Development. Diploma in Training & Development from Indian Society for Training Development (ISTD, New Delhi).

Diploma in Labour Laws from Indian Law Institute (ILI, New Delhi).

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MANAGEMENT TEAM

ARUN DAHIYA– Head – New Business Development

Arun brings to Sigma more than 10 years of rich work experience, which was spread across industry verticals such as Telecom, NBFC, and BPO. The organizations that he was working with in the last decade were- Vodafone, G.E Money and GE Capital (GENPACT).

He has spent his entire corporate career within these organizations, handling Operations and Business Development assignments at various levels. He then went on to do a PGDM from Birmingham College (UK) in 2009-10.

His last assignment was with ‘Omega Business Solutions’ in Mumbai, looking after PAN India Operations, while working closely with the managing Director of the company. He is an expert in aligning the daily operations of the business with a growth strategy and has a strong focus on quality.

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MANAGEMENT TEAM

HEMANT ARORA & Co. – Compliance Advisory Firm

Mr.Hemant Arora runs a chartered accountant firm with more than twenty five years of professional experience in Taxation, Company Law, Audits & Management Consultancy. He has his own offices in Gurgaon, Uttranchal & U.P.

Hemant is a Fellow Member of the Institute of Chartered Accountants [‘FCA’], a law graduate and also a qualified Information Systems Auditor.

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THE SIGMA ADVANTAGE• The company is a fairly new start up (started in Feb’05 ) and is eager to prove its professional

merit in the market. We started as a proprietorship firm & incorporated us as a Private Ltd firm in AUG 09.

• The company is run by professionals from the banking industry & have an extensive experience with organizations like GE Capital, Transamerica, Citigroup & Cholamandlam DBS. During these stints they have handled responsibility from an executive to a regional level.

• The company’s director holds “Six Sigma Quality Certification” from GE Consumer Finance, so understands & believes in micro processes, measurement tools to drive and enhance business performance .

• The company’s directors have vast experience on the banking & telecom sector (Vodafone – Retention Model, CPV, Customer Service ) & during their careers with GE had set up tele-calling units, done six sigma Green belt project, product management & handled regions within Collections expertise.

• SIGMA OUTSOURCING INDIA (P) LTD is a private Limited company constituted by Kapil Mudgal & Vivek Manchanda, who came together with a shared vision & experience from GE corporate days. They bring together more than fifteen years of experience in the retail finance and banking industry.

• To further fuel the growth of the organization SIGMA would strengthen its team with more professionals joining us from the telecom & banking industry.

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We are looking forward to working with you

THANK YOU