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Simple Strategies for an Effective Online Tutorial Copyright Megan Oakleaf, 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

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Simple Strategies for an Effective Online Tutorial Our Goal To prepare students for academic and lifelong information challenges. To support connections between students and librarians. To foster faculty and librarian collaboration. To create a model for future instructional developments.

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Simple Strategies for an Effective Online Tutorial Requirements Time & location independent. Scalable to large user group. Integrated into university curriculum. Flexible, maintainable. Assessable. Memorable.

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Simple Strategies for an Effective Online Tutorial Our First Solution LOBO (Library Online Basic Orientation) First launched in 1997, replaced workbook approach. Mandatory component of ENG 101, a required course meeting the Writing, Speaking, & Information Literacy General Education Requirement. Failed to address adult learning needs. Linear structure & conceptual focus. Not flexible, not easily maintainable, not assessable. Redesigned and relaunched in Fall 2002.

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Simple Strategies for an Effective Online Tutorial The New LOBO Solution Same name, different animal. Course integration. Collaborative content creation. Synchronous communication capability. Interactivity focused on higher-order skills. Modular, flexible structure. Technology enhancements. Outcomes-based assessment.

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Success & Feedback Library of the Future Award, 2003 For building partnerships between librarians and instructors. For demonstrating innovative use of technology in teaching. For creating a tutorial that provides live, online help. Internet Education Project, 2003

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Simple Strategies for an Effective Online Tutorial Feedback from Stakeholders From Students: I found the LOBO tutorial to be very helpful in many different ways. It was easy to follow, understand, and use. The entire program was very systematic, completing one topic at a time before going on to the next. It showed you how to do multiple things within the library system, as well as on the web and in various different media groups (such as newspapers, journals, and websites).

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Simple Strategies for an Effective Online Tutorial Feedback from Stakeholders From Instructors: I am quite pleased with the program and even found it helpful in my own studies. I know some students go back to LOBO to do more researchI think the content is great. I especially like the focus on evaluating web-sites. I LOVE lobo. Some students wept with joy when they saw the Build a Citation page.

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Simple Strategies for an Effective Online Tutorial Collaboration LOBO Team Library-wide Research & Information Services Distance Learning Services Digital Library Initiatives Systems Campus-wide ENG 101 http://clinton-legacy.org/humor/it_takes_a_village.gif

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Simple Strategies for an Effective Online Tutorial Project Management Orchestrate collaboration. Facilitate communication & curriculum integration. Encourage progress. Make difficult decisions. Integrate parts to form final whole. Image fro: http://machaon.fmed.ulaval.ca/cdp/equipe/collaboration.jpg

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Simple Strategies for an Effective Online Tutorial Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Simple Strategies for an Effective Online Tutorial Assess Needs Challenges Identifying all stakeholders. Accurately understanding stakeholder needs. Finding, but not drowning in, learning theory. Focusing on need to learn outcomes, not nice to learn. Limiting outcomes to those that can be addressed in online environment.

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Simple Strategies for an Effective Online Tutorial Assess Needs Successful Strategies Think broadly about stakeholders. View stakeholder needs and expectations through a lens of learning theory & practical experience. Anticipate future assessments.

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Simple Strategies for an Effective Online Tutorial Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Simple Strategies for an Effective Online Tutorial http://homepages.uc.edu/~kleinei/howto-outline.htm http://classes.aces.uiuc.edu/ACES100/Mind/graphics/food-map.gif http://classes.aces.uiuc.edu/ACES100/Mind/graphics/eco-map.gif

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Simple Strategies for an Effective Online Tutorial Structure Framework Challenges Making decisions. Creating a fixed form. Preventing technology from driving framework.

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Simple Strategies for an Effective Online Tutorial Structure Framework Successful Strategies Make outcomes drive the framework. Create drafts, then get approval. Solidify collaborations & commitments.

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Simple Strategies for an Effective Online Tutorial Framework: Structured Modularly & Around Outcomes

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Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Simple Strategies for an Effective Online Tutorial Create Content Challenges Collaboration roadblocks. Restrictive technologies. Seduction of easy assessments. http://www.micromuseums.net/one.htm

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Simple Strategies for an Effective Online Tutorial Create Content Successful Strategies Divide and conquer content & drafts. Communicate appropriate difficulty levels and tones to content developers. Write for the Web. Recognize the need for interesting visuals. Plan for realistic & telling assessments.

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Simple Strategies for an Effective Online Tutorial Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Simple Strategies for an Effective Online Tutorial Apply Technology Challenges Wanting technology you cant have. Bogging down in endless training. Securing staff for development & support.

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Simple Strategies for an Effective Online Tutorial Apply Technology Successful Strategies Love the technologies youre with. Choose new technologies cautiously. Resist the temptation to overuse. Identify tech experts and back-ups.

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Simple Strategies for an Effective Online Tutorial Apply Technology Keyword & Citation Builders

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Apply Technology Viewlets

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Apply Technology Synchronous Communication

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Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Build, Test, Launch!

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Simple Strategies for an Effective Online Tutorial Build, Test, Launch Challenges Finding blocks of time. Resisting the urge to farm out work. Implementing usability testing. Maintaining communication.

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Simple Strategies for an Effective Online Tutorial Build, Test, Launch Successful Strategies Require a core team member to input content. Use intuitive, commonly used templates. Usability test using available students. Leverage existing relationships.

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Simple Strategies for an Effective Online Tutorial Steps to Success Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess

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Simple Strategies for an Effective Online Tutorial Assess Challenges Creating a culture of assessment. Building confidence & security. Gathering data that yields useful information. Planning for sustainability.

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Simple Strategies for an Effective Online Tutorial Assess Successful Strategies Manage expectations. Draft a reasonable assessment plan. Plan for easy data capture. Use data ASAP. Customize reports for different stakeholders.

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Simple Strategies for an Effective Online Tutorial Elements to Include in an Assessment Plan Timeline Results Decisions & Recommendations Program Planning Policy Future Assessment Outcome Target Audience Methods for Evidence Collection Plan for Analyzing Evidence Responsible Parties

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Simple Strategies for an Effective Online Tutorial Customizing Assessment Reports Web Site Evaluation

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Simple Strategies for an Effective Online Tutorial Customizing Assessment Reports Web Site Evaluation

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Simple Strategies for an Effective Online Tutorial Customizing Assessment Reports Web Site Evaluation 68% seemed to be aware of authority issues but did NOT use terms like authority, sponsorship, or authorship to describe it. 70% could cite specific clues of web site authority, but only 32% gave examples from the site they were evaluating. 44% indicated whether or not theyd use the site based on authority issues and said why.

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Simple Strategies for an Effective Online Tutorial Customizing Assessment Reports Web Site Evaluation 68% seemed to be aware of bias issues and used terms like bias, perspective, or point of view to describe it. 46% could cite specific clues of web site bias, but only 32% gave examples from the site they were evaluating. 18% indicated whether or not theyd use the site based on bias issues and said why.

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Simple Strategies for an Effective Online Tutorial Customizing Assessment Reports Web Site Evaluation While 44% of students demonstrate the ability to indicate whether or not a specific web site is appropriate for their purposes and provide a rationale for that decision based on authority, only 18% demonstrate this ability based on bias.

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Simple Strategies for an Effective Online Tutorial A Model for Future Tutorials Triangle Research Libraries Network Collaborative Biology Tutorial Duke University University of North Carolina Chapel Hill North Carolina Central University

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University Visibility LOBO is a good example of collaboration between librarians and faculty members, with measurable outcomes Supports the universitys Quality Enhancement Plan for learning in a technology-rich environment Foundation for integration of information skills with all levels of the curriculum

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Simple Strategies for an Effective Online Tutorial Questions? The Steps: Assess Needs Structure Framework Create Content Apply Technology Build, Test, Launch Assess http://bernie.cncfamily.com/img/Questions.gif

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Simple Strategies for an Effective Online Tutorial About LOBO Labs I participated in my first LOBO lab on Friday. Cindy [another librarian] helped two students while I helped one. I just want to say it was one of the best instructional situations I've been in as a librarian. It worked like it was supposed to on paper -- the student really did know a baseline of concepts from having done LOBO (what's a database, what's a catalog, Boolean, etc.) and just wanted some help putting it all together for his particular paper. He and I talked about his topic and who we thought might be writing about it. It was a real conversation about research, not just a tutorial on search mechanics. Bravo to whoever conceived of this format. -- Librarian

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Simple Strategies for an Effective Online Tutorial Integrating LOBO That is amazingly helpful! I realized something from reading this info. LOBO is designed by researchers (librarians) who have real, solid, comprehensive training in how to conduct research. I, on the other hand, have experience in conducting formal research for my English courses (for which I had only one research methods course--the instructor's directions were Go find it) and informal experience looking around for things I'm interested in. I don't think like a real trained researcher, which was part of why I wasn't sure how to integrate LOBO into the course. This helps me see the bigger picture and I'll be able to present it more effectively to my students now

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Simple Strategies for an Effective Online Tutorial Integrating LOBO The other piece is that the schedule you've set up uses LOBO as much more of a structural component than the way I was assigning it. My approach has been to help students with it some, but to primarily assign it as a series of out-of-class activities, in the context of their assignments. Students were viewing it like an extra thing because I, inadvertently, was presenting it that way. Using and demonstrating it in class as a basis for lessons makes much better sense. --Instructor