Simplifying Cloud PBX solutions in Africa.

Professionalfrom the first call.Staying connected to your customers in an ever-increasing competitive business environment is integral to business success.

As technology changes, existing legacy PBX systems are struggling to keep up with the requirements of a modern business.

Business locations and working patterns of employees all affect the way that your telephony system is set up. It needs to be customisable - offering the functionality that best serves your business needs.

Find out more about how Liquid Telecom can provide your business with a fully managed, cost effective Cloud PBX solution – offered through a unique subscription-based model.

Liquid Telecom now offers Cloud PBX on a 24 or 36-month fixed term subscription-based model that allows your business to scale as it needs.

What’s more is your entire new PBX system and functionality is run from the cloud – whereas previously, it could only be installed on your premises or hosted by a service provider.

You decide which combination of desk handset and subscriber licensing model you would like to assign to each user - ensuring you only pay for the features you need and no more.

Enhance your business.Don’t break the bank. A subscription-based model that allows you the freedom to choose the handset model and subscriber licence combination that you require. Only pay for the features you need.

Your Cloud PBX solution:

Hardware Description

IP desk handset(s) • Wireless• Entry, mid–business or high-end model

Wi-Fi access point Fully dedicated to unified communications applications only

4-port PoE switch Includes 1 x Ethernet up-link port

Modular TDM gateway For number mobility or legacy support (with E1 and analog line options)

Hardware available as part of your solution:

This means we can provide your business with a seamless and risk-free way of migrating to a new contact number. We understand that your business’s contact number acts as a lifeline to your customer and changing to it can have consequences to your bottom line. Not with a move to our Cloud PBX system.

We can install an on-site gateway that captures all legacy non-cloud PBX traffic and routes it into our network. We will seamlessly transfer the call and a professional message then alerts your customers that:

• The number dialled has been migrated• The new number is provided to the customer on the message• The customer is then transferred to the new number which is on your

Cloud PBX system

This service can be provided for 3, 6 or 9 months to ensure every caller is updated – the choice is yours.

Keep business thriving.Keep your number.

Liquid Telecom is the only provider to offer a number mobility solution across Africa.

Cloud PBX moves your business into a modern environment - enhancing business productivity and cost saving.

Future-proof your businesscommunications.

Not only is our Cloud PBX system feature rich, but it gives your business the freedom to grow in a competitive market. Here are some of the benefits it can bring to your business:• Works seamlessly anywhere: The Cloud PBX system runs directly from our

fully redundant data centres and can be delivered anywhere via our high-speed fibre network.

• Managed in real-time: Your Cloud PBX is software-based, monitored and managed in real-time.

• Scale as you grow: Scale up or down as your business requirements change, within minutes.

• Improved uptime: In the event of a power shortage or another emergency, we can intelligently redirect all calls to another office or an employee’s mobile as part of an additional service.

• Single number availability, anywhere: Your employees are always available using the same number, via their office phone or using their smartphone with the Liquid Communicator app.

• Virtual Receptionist: Our Virtual Receptionist will answer incoming calls and apply time-dependant call routing 24x7x365.

Bill controlSet a monthly spend limit on youraccount, our system will track your spend in real-time.

100% uptimeCloud PBX runs from our redundant data centres, soCloud PBX connects all your locations into one singlecloud-based PBX solution.

Trusted CloudCloud PBX uses a secure cloud platform to ensure your phone and devices are protected against cyber threats.

We have all the features you’d expect from a traditional PBX system – plus much more.

Features tailored to your needs.

Direct Inward Dialling (DID) Have one number for the business

and assign unique extensions for each employee.

Attendant MenuA feature that allows callers to listen to a

recording and select an option to be routed to the right extension, i.e. Press 1 for Sales.

Find me / Follow me:Calls are simultaneously routed internally to desktop handsets and also mobile devices,

for those who are working remotely.

Ring Group Set how incoming calls are routed in your business. Set ups include simultaneous

ring, or hunt groups

Call handling features

Music on holdA common way to entertain callers while

they wait on the line rather than listening to white noise.

Professional business features

HD VoiceCall quality is exceptionally important to

the customer experience. Our Cloud PBX solution is High Definition voice compliant

Secure voiceWe provide best in class service protection against unauthorised interception of calls

and call fraud

3-way Audio ConferencingEvery user is provided with their own

personal audio conferencing bridge for hosting multiple callers.

As technology changes, existing legacy PBX systems cannot always keep up with the requirements of a modern business. Business locations and working patterns of employees all affect the way that your telephony system is set up.

Cloud PBX from Liquid Telecom is easily customisable - offering the functionality that best suits your business needs.

The system can be set-up to support different user types and applications per handset device. At the same time, each device can be customised to support the user and their business requirements.

Basics features included as part of the Cloud PBX solution are speed dials, caller ID and name, call pickup groups, call forwarding and automatic call back. But your business can easily introduce more advanced functions using a front end portal – where you are able to easily configure or change functions across devices.

You can even access all our Cloud PBX functions on any device through an app.

Let us manage your telephony system and ensure you stay connected to your customers while you take care of business.

Managed for yourpeace of mind.

When it comes to the day-to-day monitoring and management of your Cloud PBX service, you’re in safe hands with Liquid Telecom. We can manage on your behalf:

• Any issues with faulty hardware or breakage. We replace the hardware within the time stipulated in the Service Level Agreement. The standard time to replace hardware is within 3 working days, but we can also arrange for same day or next business day delivery.

• The installation and management of the solution. This provides you with one point of contact for all your needs.

• Or you can manage the service yourself. But we take care of the back end and hardware, so you can focus on your business.

Entry level High end

• 132 x 58 graphic lattice LCD• LED Phone status indicator• HD full range telephone receiver• 3W high-power loudspeaker• Anti-interference microphone• Wall Mountable support• Built in 5Ghz Wi-Fi module

All the benefits of mid-range level, plus: • 4.3”, 480x272 resolution colour LCD• Support LCD expansion module• Side cart optional (up to 5 side carts,

with 16 buttons each)

Hardware backed byLiquid Telecom.

All our hardware has been fully tested with our network and cloud technology. This means it works more seamlessly than if you select hardware from another supplier.

Liquid Telecom will evaluate your current business set up and recommend the best solution that enables productivity, cost saving and, ultimately, improves customer experience.

The hardware options below are available to your business - speak to Liquid Telecom to find out how we can help move your legacy PBX to the cloud.

Mid range Access point

All the benefits of entry level, plus: • 3.2”, 642x278 resolution colour LCD• 8 BLF key (with dual-colour LEDs)• Support LCD expansion module (AET)

• Ceiling/wall mountable• 802.3af/at standard PoE compliant• 2.4 & 5 GHZ support• Firmware locked for UC application only• High-quality Qualcomm chipset based• 128MB running memory• 4 high-gain omnidirectional antennas

For the best Cloud PBX experience, select one of Liquid Telecom’s customised hardware options.

Liquid Telecom is here.

Mauritius (Head Office)

5th Floor

Ebene Mews

57 Cybercity

Ebene

Tel: +230 466 7620

Uganda

BMK House

Plot 4-5 Nyabong Road

Kampala

Tel: +256 20 240 1100

+256 41 456 2800

Botswana

2nd Floor, Unit 6A

Grand Union Building

Plot 54374, New CBD

Gaborone

Tel: +267 391 8533

Rwanda

Avenue De L’Armee

KN 67 ST #3

P.O.Box 6098

Kigali

Tel: +250 252 503 571

Zambia

Elunda 2

Addis Ababa Roundabout

Rhodes Park, Lusaka

Tel: +260 211 374 600

+260 211 374 605

DRC

110 Boulevard du 30 Juin,

9e Niveau,

Immeuble Onze treize

Kinshasa/Gombe

Tel: +243 81 72 29 941

South Africa

401 Old Pretoria Road

Midrand 1685

Johannesburg

Tel: +27 11 585 0000

United Kingdom

6 New Street Square

London

EC4A 3BF

Tel: +44 20 7101 6100

+44 20 7101 6200

Kenya

Sameer Business Park

Block A

Mombasa Road

Nairobi

Tel: +254 20 5000 000

Tanzania (Raha)

8th/9th Floor

I.T. Plaza Building

Ohio Street/Garden Avenue

Dar es Salaam

Tel: +255 22 212 5230

Zimbabwe

Block B, Stand 45 and 47

Sam Levy Office Park

Piers Road, Borrowdale

Harare

Tel: +263 8677 030 000

UAE

Dubai Distribution Centre

RA08FH01

Jebel Ali Freezone North

(JAFZA)

Tel: +971 042 865 866

Lesotho

Kingsway Street

PO Box 1037

Maseru 100

Tel: +266 22 21 1000

www.liquidtelecom.com

South Sudan

10th Floor

UAP Equatoria Tower

Hai Neem, Malakia Rd

Juba

Tel: +211 921 118 889