8/4/2019 Since 1911 - October 2011

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Two issues ago of this

newsletter I began a

five-part series on why

some agents just seem todo better than others even

in challenging times. Last

month I diverted to a topic

that came up as a result of

a radio interview with one of our communitys

most prominent citizens. In this issue I will

return to the promised discussion. As I

mentioned in July, the conclusions I have drawn

have come from meetings with individuals and

groups of our own agents, and agents and

owners of other companies. I am continuing

those discussions in our branches, which may

mean that my conclusions will be amended by

new input. Recently at our East Aurora branch

I had a chance to hear from a significant

majority of our agents there. The themes were

clear and consistent with what has been

expressed to me elsewhere: market time is

extending in some price ranges (higher);

numbers of properties on the market seem to be

growing in proportion to price (the higher the

price, the more available and the longer it seems

to take to find buyers); just putting deals together,

even with willing buyers and sellers, is tougher

as is the financing of those deals; accuracy in

CMAs is a greater challenge reflecting softer

prices in some areas and price ranges; and

perhaps most difficult to deal withthe

generally bad financial news all over the media

is impacting public psychology and not in a good

The Value ofGood CustomerRelationsA message from Peter F. Hunt,Chairman & CEO

Issue 37 The official newsletter of HUNT Real Estate Corporation October 20

David Knox Our Socks Off!A recap from The Business Leaders

Meeting with David Knox!

Continued on inside cover

Location, Location, Location!HUNT ERA has teamed up with ListHub!

Learn how this tool can help your business grow!

Century 21 Capital Realty Group Acquiredby HUNT Real Estate ERA in Rochester

We are pleased to announce the acquisition of

Rochester-based Century 21 Capital Realty

Group. Century 21 Capital Realty Group

was a franchise of Century 21 LLC, a real

estate corporation comprised of approxi-

mately 7,700 independently owned and

operated franchised broker offices worldwide.

Century 21 Capital Realty Group operated

both commercial and residential real estate

brokerage divisions in Greece, NY and the

Greater Rochester area.

Richard Baart, formerly broker owner and

manager of Century 21 Capital RealtyGroup, is a 30 year veteran in the Rochester

real estate community and a well-known

volunteer and philanthropist. Over the years,

he has built a solid team of over 20 real estate

sales professionals who specialize in both

residential and commercial real estate, all of

whom will transition to the HUNT ERA |

Columbus Division Greece branch. The tran-

sition will add over 50 active listings to HUNT

ERA | Columbus Division increasing our

regional market share to almost 10% in sales

volume.

"In these tough economic times when many

companies are struggling to maintain their

business base, we remain optimistic and stay

focused on opportunities to expand our sales

force," said Peter Hunt. "The C-21

acquisition was a perfect play strategica

to grow our market share and solidify o

presence in the Rochester region."

HUNT ERA | Columbus Divisi

currently operates five branches strate

cally located throughout Rochester

Brighton-Pittsford, Greece, Perinto

Webster, and Canandaigua. HUNT ER

has plans to aggressively grow market sha

in the Western New York region a

beyond, and because Century 21 Capi

Realty Group has a strong presence

those geographic areas, this acquisition w

expand HUNTs reach in the Roches

area.

We are pleased to welcome this excit

new group, and we look forward to worki

with our new agents!

Dick Baart

Ralph Annucci

Nancy Baart

Tracy Bill

Jerry Byrnes

Joe Camar

Bernadette Catlin

David Elsperger

Carol Gaelens

Jeff Leusch

Dick Lippa

Rhonda McGonne

Georgi Musso

Tod Myers

Chris Olyer

Paul Sausa

Tom Scheuerman

Samantha Smith

Donna Sullivan

Barbara Thomas

Bonnie Timmons

Rich Vogelzang

8/4/2019 Since 1911 - October 2011

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way. There was good news, too. Our agents in

East Aurora value coming into the office and

enjoy the energy of the team environment

and the group learning that takes place there.

They believe that touring our new listings is

critical to working together successfully and

knowing our inventory. These positive attitudes

show which helps explain why this branch is

doing well.

In July I cited the first reason why some agents

seem to do better than others: They are learners

and are constantly seeking to improve their

knowledge and skills. One of the positive

byproducts of a commitment to professional

development is good customer relations,

which is the second reason why some

agents seem to do better than others.

How many customers have a poor initial

experience with the real estate industry because

of a random contact with an agent who simply

didnt know what they were doing, or never

called back a customer, or never responded to

an electronic inquiry on a listing, or created such

a poor impression at an Open House that the

customer turned around and left, or who

fumbled an in-bound phone inquiry on an

individual listing? Even the best training will not

adequately replace productive real-world

experience. It is safe to say that our industry isperceived and received as poorly as it is at least

in part because of sour first impressions of our

agent population. While certainly not universal,

given average agent productivity, there is a

possibility, perhaps even a strong possibility, that

a random customer experience will be a

turnoffwhich we cannot afford in the market

environment we now are experiencing.

At HUNT, we take the first customer

contact very seriously and refuse to risk

creating a poor first impression. How?Back in 1990, we created the first-ever real estate

industry customer service center,

designed to build a positive first impression with

customers responding by phone to any form of

advertising. All calls are sourced and then

electronically transferred to the appropriate

agent. Data is collected on buyer response by

media, time of day, day of week, etc. so that the

company and individual agents can plan

appropriate marketing designed for the highest

potential rate of return. No other company

The Value of Good Customer Relations...continued from cover

offers anything like it. HUNT University

provides Open House training, and HUNT

Marketing and HUNT Technologies offer

industry leading electronic lead generation and

conversion systems to provide connection between

the inquiring customer and the appropriate agent.

All HUNT customers become members of The

Realty Club, created in 1995 to provide a

complete set of homeownership services. Your

company is the only fully-integrated real

estate and homeownership services

organization (the company Vision ), offering

transactional assistance, mortgage products at the

lowest rate guaranteed, title services, insurance

services, and even home-building. All HUNT

customers are surveyed to measure their

expectations against actual services delivered.

At HUNT we also consider cooperating brokers

and agents as customers and always attempt to

make their experience with us as positive as

possible. Thats why we created ProShowas the

simplest and easiest way to show a house. If our

listings are the easiest to show, they will be shown

more, insuring that we will derive the highest value

possible for our clients.

Many of our agents who are thriving in these

challenging times are using all the tools available

only to HUNT agents to build their reputation for

exceptional customer service. I could list manyexamples, but one in particular comes to mind.

Jenny Gerhartfrom our Lancaster branch

originally came up with the My Team

brochure idea, which I promptly co-opted to

make available to all of our agents. Jenny wants

her customers to know that she has a team working

with her that ensures the highest quality, most

complete service available. Jenny is committed

to the best and most complete customer

service, and her service delivery and

success are testimony to the truth of her

claims. Everyone in our organization has the

same opportunity. Please take advantage of the

opportunity that is uniquely yours as a HUNT

agent.

RelocationAppreciationProgramA message from Mary Croglio

Thank you and congratulations to t

following branches and agents that clos

outgoing referrals in the month of Augu

The total commission to the agents w

$6,792.

Brighton-Pittsford

Esther Krakower

Camillus

David Manzano

Carthage

Kent Burto

Greece

Tracey Dedee

HUNT Commercial

Jane Munro

KenTon

Karen Loffredo

Susan Meyers

Liverpool

Bob Joeckel

Orchard Park

Colleen Brunelle

Perinton

Eric Whitlock

Relocation

Beatrice Dunwoodie

Webster

Patrick Pellegrino

Williamsville-Clarence

Joel Calabrese

Jennifer Maxian

Cynthia Winnie

Williamsville Village

John & Joe Rubino

Thank you to all the agents & branches

all your hard work!

8/4/2019 Since 1911 - October 2011

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Your Friend In Realty Express

Fifteen years ago we commissioned a

marketing consulting firm to do a series of

focus groups with our customers,competitors customers, for sale by owner

types, and our agents. We began with a

hypothesis that our customers wanted

options when it came to buying and selling

their homes. Five options were created and

presented at some point to the people in

each of the focus groups.

The outcomes, while not entirely

surprising, were somewhat disheartening

for those of us that believed that everyone

should see all the value we bring to real

estate transactions. What we learned was

that customers had a very limited idea of

what we did to earn our commissions. We

also learned that they would see real value

in enhanced services, if they could be easily

communicated. Many would be willing to

pay more for these services, while others

would also be interested in paying a fee for

a very limited set of services.

Our solutions were the introduction of

Seller Select, the first time in real estate

history when a seller could select their level

of service and commission and, upon the

encouragement of our top agents the cre-

ation of Realty Express. At the time, many

of our agents were suffering from loss of

some customers to a group that billed

themselves as a real estate marketing com-

pany (not a broker) who charged a fee

up front and provided limited service. We

were losing listings. Action was

demanded by our agents. Some wanted the

BNAR to put a stop to them. Others wanted

a boycott of showing their listings. Still

others saw the opportunity. The opportunitycame in two forms: to go and list the homes

that were only on a marketing agreement;

and to create a competing, better system.

Hence the birth of Realty Express, a fee-for-

service broker offering listing services only.

The target market is and always has been the

committed do-it-yourself home seller, what we

lovingly call FSBOs (fizz-bos). Over the last

twelve years, Realty Express has gone about

the business of offering a solution to the

do-it-yourselfer providing a limited set of

services for a fee up front. Clients of Realty

Express can convert to full service through

HUNT Real Estate ERA and receive a credit

toward their commission of most of their

payment.

In the last year, many of the Realty Express

clients converted to HUNT ERA listings. Still

others were referred to Realty Express by our

HUNT ERA agents, who received a fee for

the referral. The Buyers that call on Realty

Express listings are referred to HUNT ERA

agents, many of whom have sold houses to

these callers. Realty Express is a steadily

growing resource for HUNT ERA agents and

our core companies as well.

Learn how Realty Express can be an asset to

your career. Contact Gary Utech, COO, to

learn how you can participate and increase

your earning opportunities. Find a new friend

in Realty Express!

Welcome to HUNT

At HUNT, our agents are our most valuab

assets, so we pursue every opportunity

attract and develop the right talent in o

organization. We thank these fi

professionals for choosing a career in r

estate and us as their team.

Please join us in extending a warm HUN

welcome to these individuals and wishi

them much success in their careers with

Nicholas Berst / Lancaster

Kimberly Canoy / Hamburg

Ashley Cleary / Amherst

Arthur Cooper / Saratoga Springs

Jeffrey Crannell / Oneida

Susan Dillon / Perinton

Iftikhar Farooqui / Loudonville

MariaLisa Giglia-Remington / Amherst

Cheri Horan / Cicero

Syed Hussnain / Loudonville

Kellie Kieley / Loudonville

Julie LaMastra / Williamsville Village

Malcolm Lane / Canandaigua

Joseph Lops / Williamsville-Clarence

William Lynch / Chittenango

Scott Molanare / Cicero

Terri Perl / East Aurora

Geneiva Ann Radomski / Fayetteville

Justin Reitz / Wheatfield

Colette Rosati / ScottsdalePaul Rubino / Williamsville Village

Andrea Ruzzine / Lockport

Nicholas Sofos / Scottsdale

Lynne Smith / Lancaster

Michael Swanson / Scottsdale

Thomas Tait / Cazenovia

Gary TraMontana / Webster

8/4/2019 Since 1911 - October 2011

4/8

David Knox Our Socks Off !

Hundreds of our dedicated HUNT real

estate professionals were empowered by

renowned speaker, David Knox, at our

recent 100th Anniversary Celebration

Speaker Series event. Events took place inBuffalo, Syracuse and Rochester, and

between 40-50% of our agents attended!

This is a fantastic statement about your

commitment to the business, and your

interest in furthering your education at a

time when it matters most. David Knox

delivered an empowering and entertaining

- talk about the challenges we face in todays

real estate marketplace, and gave us all a

tremendous amount of information and

strategies to help us see it through.

There is no denying that the economic

situation today presents increasing

challenges for all of us, and especially for the

buyers and sellers we serve. David Knoxs

tools help us better service our clients and

successfully guide them towards achieving

their goals even in a challenging market.

HUNT Real Estate ERAs exclusive

relationship with David Knox Productions

brings his hundreds of on-demand videos,

DVDs and training materials to all of our

agents and managers at no cost! All you

need to do is log on to HUNTUniversity.com

HUNT Real Estate ERA agent namedMost Talented Realtor in NYS

Not only has he been a top producing real

estate broker for over 30 years, but he has

been playing drums in bands & performing

live for 50 years!

David Hanlon, a Licensed

Associate Real Estate

Broker with HUNT Real

Estate ERAs DeWitt

branch, was recently

named New York States

Most Talented Realtor in a competition

held by the New York State Association of

REALTORS at the Turning Stone Resort

and Casino in Verona, New York.

Realtors from across the state submitted

applications to take part in the competition

which showcased a variety of talents. This

was Hanlons first year entering the show

where he played drums to Peter Gun by

Henry Mancini before impressing the

audience with one of his signature drum solos.

The judges awarded him first place.

Hanlon has led his own band, Dave Hanlons

Cookbook, for the last 29 years. He has won

numerous awards over the years and is the

recipient of the Syracuse SAMMY Hall of

Fame Award. Hanlon has played drums on

over 30 CDs and continues to perform in

Central New York at several live shows

throughout the year.

He was sales agent of the year in 2010, in the

HUNT DeWitt office.

Dear David, Congratulations to you from your friends

at HUNT ERA!

and click on the David Knox logo in t

upper right hand corner of the page.

For those who may have missed this rece

Speaker Series event, you should consid

watching Knoxs new video series, Prici

Listings in a Changing Market, availab

exclusively through HUNTUniversity.co

Taking a mere 27 minutes to view this tim

series of three videos will give you t

knowledge you need to price listings right

todays market, and have them SELL inste

of SIT!

Congratulationsto the followingbest branchperformersfor August!

Congratulations to

following branches

their August performa

against plan as measu

by written company dlar. These branches are ranked in or

from the top as a percentage over pl

Awesome job in August!

1. Carthage/Evans Mills (Syracuse)

2. Oneida (Syracuse)

3. Manlius (Syracuse)

4. Lewiston (Buffalo/Niagara)

5. Liverpool (Syracuse)

6. Williamsville Village (Buffalo/Niagar

7. KenTon (Buffalo/Niagara)

8/4/2019 Since 1911 - October 2011

5/8

Memories of the 2011 United Way Golf & Wine Outing

HUNT Real Estate Corporation and HUNT

Mortgage are pleased to report that the 2011

United Way Golf Outing and Wine Tour held

on September 22nd was another great

success! With the help and generosity of our

golfers and wine tour participants, the eventraised over $14,000 to benefit the United Way.

This years winning foursome from the golf

tournament was John Rubino, Joe Rubino,

John Mitchell and Kevin Myszka from the

Williamsville Village branch. The men's long

drive contest was won by Patrick Stanchak,

Business Development Manager from our

Lewiston, Lockport and Wheatfield

branches. The womens longest drive was

won by Lisa Faeth from our Perinton

branch, and Closest to the Pin for mens

and womens was won by John Rubino

and Lou Ann Spaulding of our Hamburg

branch.

By all accounts, the day's festivities, which

included the golf tournament, wine tour,

Chinese Auction, Live Auction, lunch

and dinner, were enjoyed by all.

HUNT Real Estate Corp. and the Unit

Way would like to thank everyone w

came out to support the event as well as o

corporate sponsors: The Buffalo New

Copier Fax Business Technologies In

Fidelity National Title, LVBW AccountanRBC Wealth Management, ERA Franch

Systems, The PCA Group, and Underbe

& Kessler, LLP.

Check out the fun-tivities in livi

color BELOW!

8/4/2019 Since 1911 - October 2011

6/8

Recognizing our Top SalesAgents of the Month

July 2011 August 2011

Buffalo/Niagara

Amherst / Kelly Poulos

East Aurora / Rosa McCabe

Hamburg / Patty Manns

KenTon / Larry Beanan

Lancaster / Donnalea Nykiel/Marcie Kolb

Lewiston / Barb Kivi

Lockport / Cheyanne Seelau

Metropolitan / Ellen Daly

Orchard Park / Geralyn Bonilla

West Seneca / Cynthia Stachowski

Wheatfield / Kelly Ryan

Williamsville-Clarence / Sharon Frisicaro

Williamsville Village / Bonnie Clement

Rochester

Brighton-Pittsford / Chris Carretta

Canandaigua / Sandi Van Camp

Greece / Kay Carpenter

Perinton / John Denniston

Webster / David Riedel

Syracuse / Carthage-Watertown

Camillus / Crocker Team

Cazenovia / Chary Griffin

Chittenango / Dyan Thompson

Cicero / Tibbits-Agati Team

DeWitt / Ann Mullin

Fayetteville / Hodgkins/O'Hara Team

Liverpool / Starr Nicholas Team

Manlius / Margaret Karim

Oneida / Mary Pat Adams

Carthage-Watertown / Stephanie Akin

Capital District

Loudonville / Anthony Gucciardo

S. Glens Falls / Jennifer Ball

Saratoga Springs / Dan Britten

Buffalo/Niagara

Amherst / Mike McDonough

East Aurora / Christye Peterson

Hamburg / Judy Occhino

KenTon / Marsha McCarthy

Lancaster / Sandy Hockwater

Lewiston / Barb Kivi

Lockport / Patricia Kennedy

Metropolitan / Tim Ranallo

Orchard Park / David Nathan

West Seneca / Pete Scarcello

Wheatfield / Cheryl Polasik

Williamsville-Clarence / Amy Mayfield

Williamsville Village / Bonnie Clement

Rochester

Brighton-Pittsford / Chris Caretta

Canandaigua / Sandi Van Camp

Greece / Frank Cimino

Perinton / John Denniston

Webster / Doug DeMar

Syracuse / Carthage-Watertown

Camillus / Crocker Team

Cazenovia / Nancy Proctor

Chittenango / Sandy Leibl

Cicero / Terry Quigg

DeWitt / Dianne Fecteau

Fayetteville / Judy Winslow

Liverpool / CNY Key Team

Manlius / Patti Mathews

Oneida / Linda Ebby

Carthage-Watertown / Erin Meyer

Capital District

Loudonville / Anthony Gucciardo

S. Glens Falls / Jennifer Ball

Saratoga Springs / Dan Britten

Phoenix AZ

Tempe / Brigitte Mueller and Al Rivera

Scottsdale / Susan Raymond

Location, Location, Location!A message from Bob Scholz, Corporate Training Manager

We have all heard the old adage Location,

location, location!

Location is important but todays sellers are

saying Reports, reports, reports! Sellers

more than ever before want to know what

is going on with their property. They want

to know what is being done to market and

expose their home and what you, the agent,

are doing to Get my home sold!

The Listing Activity Report is a unique tool

that allows you to be on the cutting edge of

reporting. Now HUNT ERA has added evenmore tools to help you report to your seller

and validate your value proposition to your

clients. HUNT ERA has now partnered with

ListHub as a registered broker.

ListHub provides reporting tools so that you

can share the number of times someone views

your listing on over 100 Web sites and search

engines. There are actually over 900 places or

Channels where your listing may appear when

you take into account the sub-syndication ofyour listings.

HUNT ERA has provided this distribution,

reporting and marketing system to all HUNT

ERA agents. All the agent needs to do is sign

up for a ListHub account.

When you, as a HUNT ERA professional,

combine this Internet Activity Reporting with

the Listing Activity Report in OneRealPro,

you uniquely provide more informationyour seller than any other real estate age

Your seller will know about every showi

on their property, every phone call that h

come in, every Open House and t

feedback from every buyer who sees th

property. The client will be able to revi

every task you have performed to mark

and expose their property. No oth

company offers more information and

porting to their sellers than HUNT ERA

If you would like to learn how you can

up your account at ListHub.com and be

offering this expanded reporting to yo

sellers, see your Broker Consultant for t

link to the recorded online course or atte

one of the live HUNT ERA ListHub tra

ing sessions in your area. If you would l

to learn more about using the Listing Act

ity Report go to HUNTUniversity.com.

8/4/2019 Since 1911 - October 2011

7/8

The HamburgAnnual Moon-dance RideA message from Lisa Avery, Broker Consultant

On a beautiful July evening the sa

associates from the Hamburg and W

Seneca offices treated themselves to

fabulous sail on the Moondan

Catamaran. The weather was perfect, wind was strong and everyone had a gr

time. It was a wonderful way for us to enj

fellowship with our fellow sales associates

HUNT. Activities like this are alway

great time and combining offices just mak

it better!

Compliments to the HUNT Mortgage TeamA message from Tracey Dedee at the Webster Branch

Nancy re-qualified the buyer for a slightly

higher amount and we wrote an offer on

another, better suited, property that just went

on the market. Now, today, only 16 days after

the first deal died, my buyer received the clear

to close on her future home and will be closingnext week.

There is NO DOUBT in my mind that had it

not been for Nancy Frate, Kelly Alaimo, the

underwriter and support staff at HUNT

Mortgage, this would have never come

together for this buyer.

As a side note, since writing the first offer, this

buyer referred me to another buyer and that

transaction closed flawlessly with HUNTMortgage a little over a week ago and I have

two very satisfied life-long customers.

So, HUNT Mortgage, thank you for Always

Being There for me, in All Ways!

Stop Unwanted Solicitation Before it StartsA message from Linda Mallia, President of HUNT Mortgage

Frequently after we have pre-qualified a

potential buyer, they begin to receive

unsolicited offers from various lenders formortgage financing. Understandably, these

potential buyers are extremely upset and

believe that we may have sold or shared

their information with other lenders and

vendors. Nothing could be further from the

truth. While it is upsetting, it is

unfortunately perfectly legal under the Fair

Credit Reporting Act (FCRA). Credit

bureaus are permitted to send offers to

those individuals who have recently had

their credit report pulled. Companies may

contact a buyer by phone or mail, or

perhaps both, in order to solicit our

customers with unwanted offers.

Fortunately, there is a way to help prevent our

customers from experiencing these very frus-

trating and unwanted solicitations. You can

advise your customers on how to opt out

from receiving solicitations that

arise from having credit pulled by a

mortgage lender. Interested individuals

can call 1-800-567-8688, or visit

www.optoutprescreen.com to prevent them-

selves from being contacted by solicitors. The

process takes 5 days for a name to be taken off

the list, and they will be kept off for 5 years.

For best results, customers should be advised

to complete the removal process six (6) days

before having your credit pulled for a

mortgage pre-qualification or application.

I wanted to take a minute to

let you know about the won-

derful experience I had with

HUNT Mortgage recently.

Earlier this year a past client of mine

referred me to a single mom of two

children, one being disabled. The mom

had some challenges to getting qualified

initially and worked with Nancy Frate to get

everything in line in order to buy. I found a

house for this client, only to have it fall apart

at the closing table when the seller failed to

make the repairs outlined in the contract.

My client was absolutely devastated as there

was very limited inventory in her price

range and in the school district she needed

in order to assist with her son's special

needs. She feared she would never be able

to buy a house of her own.

Within hours of the first offer falling apart,

Save The Date!2011 Annual Holiday

and Award Celebration

Save the date for the2011 Annual Holidayand Award Celebra-tion! Dates are listedbelow, so mark yourcalendars!

Syracuse/Watertown/Capital RegioThursday, December 8thGenesee Grande Hotel1060 East Genesee StreetSyracuse, NY 132102-4pm - Award Ceremony4-6pm - Cocktail Reception

Buffalo/Rochester RegionTuesday, December 13thBuffalo Niagara Marriott1340 Millersport Hwy

Amherst, NY 142212-4pm - Award Ceremony4-6pm - Cocktail Reception

8/4/2019 Since 1911 - October 2011

8/8

Welcome aboard to the over

20 agents and Associate

Brokers of the former C-21

Capital Realty team in

Greece NY, along with

former Broker Owner

Richard (Dick) Baart. Our

existing HUNT team in Greece has been excellent

hosts and hostesses, led by our Broker Consultant,

Catherine Peters, our Regional Business

Development Manager, Jeanne Olson, and our

Administrative Assistant, Margaret Newton. I am

delighted to officially announce you all as part of

our growing Rochester team, and with the support

of HUNT Marketing and Career Development we

are WORKING to make the transition smooth,

seamless and productive!

As we continue to celebrate our 100th anniversary

year, I have received many positive comments and

compliments regarding the series of speaking

engagements we hosted with David Knox, which all

led to many price adjustments as we position our

From the desk of...A message from Louis A. Izzo, Jr., President - Residential Brokerage

inventory for "sale".

Additionally, we have our annual Leadership

Conference approaching soon and that is an annual

reminder that business planning should be well

underway between our Broker Consultants and agents. If you have not reviewed your plan for 2012 and

beyond as of yet, the time is now to make an

appointment and begin planning your goals for 2012.

In addition, our Career Development department offers

a series of tools designed for just that purpose. Contact

Bob Scholz or Laurie Omans for more information.

We are here to help!

In the next month, watch for a new offering through

Career Development known as The Mastery

Program. This one-of-a-kind offering will only beavailable at HUNT ERA in 2012, and is being

written and coordinated with the finest

trainers/speakers and motivators in the real estate

industry. It will be action packed and intense and is

guaranteed to get you producing at record levels if youre

willing to "commit!"

Follow us and join the conversation! HUNTREALESTATE.COM

For more information on these vendor

and to search all of the services availab

through The Realty Club, visit us at

huntrealestate.com.

Featured Realty

Club Vendors

I have also recently begun to visit every HUN

branch (not an easy task anymore!) and will

visiting with all of our folks as we prepare for ne

year in what promises to be another challenging ye

for the residential real estate industry. Invento

levels industry wide in all of our markets ha

dropped significantly and although turnover (t

rate at which our homes sell) is faster than planne

the inventory needs to grow even more to get to mo

desired sales levels.

Our goal remains to provide you with the fin

tools, services and leadership to be more th

competitive everywhere we operate. Our enti

Leadership Team is here for you and we are tota

committed to your success. As we turn the corner

our 2012 fiscal year (Nov 1,) I am Always the

for you!"

Customer Service Compliments

HUNT Real Estate

Corporation would

like to share with you

the kind words that

are being said about

our world-class

Customer Service

team.

Maureen Flavin from the Amherst/Clarence

Realty USA office complimented Customer

Service on their polite and professionalmanners compared to Centralized

Showings.

Kelly Poulos from the Amherst branch

thanks Customer Service for everything

they do. I would not be able to do all that I do,

without all of your help! Thank you so very much!

Joann Parisi from the Wheatfield branch

called for assistance on a few appointments

and listing changes. She was very grateful for

our Always There For You attitude.

Donald Moore from the Liverpool branch,

was very enthusiastic when he called into

ProShow. He said Everyone at ProShow is

absolutely the best. He also stated he

has not previously encountered anyone

who provides the service that we do.

Thank you, to our entire team for

your hard work and dedica-

tionkeep it up!