sipoc diagram bradlee j. watson mba student of global supply chain management marriott school of...
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![Page 1: SIPOC Diagram Bradlee J. Watson MBA Student of Global Supply Chain Management Marriott School of Management Brigham Young University](https://reader036.vdocument.in/reader036/viewer/2022081504/56649cf65503460f949c656d/html5/thumbnails/1.jpg)
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SIPOC Diagram
Bradlee J. WatsonMBA Student of Global Supply Chain Management
Marriott School of Management
Brigham Young University
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1. Welcome and Introductions
2. SIPOC Defined
3. How can SIPOC be used?
4. How It Works
5. An Example
6. In-class Exercise
7. Summary
Class Agenda
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SIPOC is an acronym standing for
1. S = Supplier(s)
2. I = Input(s) & key requirements
3. P = Process
4. O = Output(s) & key requirements
5. C = Customer(s)
SIPOC Defined
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• A SIPOC Diagram is a visual representation of a high-level process map; including suppliers & inputs into the process and outputs & customers of the process
• Visually communicates the scope of a project
SIPOC Diagram Defined
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• SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope
• A SIPOC helps teams verify that • inputs match outputs of upstream processes• outputs match inputs of downstream processes
How can SIPOC be used?
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How can SIPOC be used in your organization?
Brainstorming Exercise
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Suppliers Inputs Process Outputs Customers
How a SIPOC works
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Suppliers Inputs Process Outputs Customers
Step 1
Step 2
Step 3
Step 4
Step 1: Begin with the high-level process map
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Suppliers Inputs Process Outputs Customers
Step 2: List all of the outputs from the process
ExamplesServicesProductsReportsMetricsRaw data
Step 1
Step 2
Step 3
Step 4
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Suppliers Inputs Process Outputs Customers
Step 3: Identify the customers receiving the outputs
ExamplesServicesProductsReportsMetricsRaw data
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
Step 1
Step 2
Step 3
Step 4
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Suppliers Inputs Process Outputs Customers
Step 4: List all of the inputs into the process
ExamplesServicesProductsReportsMetricsRaw data
Step 1
Step 2
Step 3
Step 4
ExamplesDataPartsApplicationRaw materials
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
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Suppliers Inputs Process Outputs Customers
Step 5: Identify the suppliers of the process inputs
Step 1
Step 2
Step 3
Step 4
ExamplesDataPartsApplicationRaw materials
ExamplesServicesProductsReportsMetricsRaw data
ExamplesInternalExternalVendorsProducersManagementUpstream Process
ExamplesInternalExternalVendorsEnd usersManagementDownstream Process
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Suppliers Inputs Process Outputs Customers
An Example: Mowing the Lawn
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Suppliers Inputs Process Outputs Customers
Step 1: Begin with the high-level process map
Clean-up &
Removal
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
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Suppliers Inputs Process Outputs Customers
Step 2: List all of the outputs from the process
• Debris from lawn
Clean-up &
Removal
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Happy customer
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Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
Step 3: Identify the customers receiving the output
• Debris from lawn
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
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Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
Step 4: List all of the inputs into the process
• Debris from lawn
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
• Yard waste bags
• Lawn-mower
• Trimmer
• Gasoline
• Rake & broom
• Long lawn
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Clean-up &
Removal
• Happy customer
Suppliers Inputs Process Outputs Customers
Step 5: Identify the suppliers of the process inputs
• Debris from lawn
Prepare Lawn
for mowing
Mow the
Lawn
Trim the
Lawn
• Beautiful lawn
• Bagged grass clippings
• Homeowner
• Yard waste recycler
• Yard waste bags
• Lawn-mower
• Trimmer
• Gasoline
• Rake & broom
• Long lawn
• Home Depot
• Chevron
• Homeowner
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Brainstorm an in-flight or planned project in your
organization
In-Class Exercise
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Suppliers Inputs Process Outputs Customers
Step 1
Step 2
Step 3
Step 4
Step 1: Begin with your high-level process map (Keep to 4-5 process steps)
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Suppliers Inputs Process Outputs Customers
Step 2: Brainstorm all of the outputs from the process
List process outputs
List key output requirements
Step 1
Step 2
Step 3
Step 4
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Suppliers Inputs Process Outputs Customers
Step 3: Identify the customers receiving the outputs
List customersStep 1
Step 2
Step 3
Step 4
List process outputs
List key output requirements
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Suppliers Inputs Process Outputs Customers
Step 4: Brainstorm all of the inputs into the process
Step 1
Step 2
Step 3
Step 4
List process outputs
List key output requirements
List customersList process inputs
List key input requirements
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Suppliers Inputs Process Outputs Customers
Step 5: Identify the suppliers of the process inputs
Step 1
Step 2
Step 3
Step 4
List process inputs
List key input requirements
List process outputs
List key output requirements
List customersList suppliers
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What we covered today
1. Defined SIPOC
2. Discussed how SIPOC can be used
3. Showed how it works
4. Demonstrated an example
5. Completed an in-class exercise
Summary
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Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma Pocket Toolbook. New York: McGraw-Hill, 2005.
Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg. 54, 9 pgs
Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp
Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project Selection. http://finance.isixsigma.com/library/content/c060322a.asp
David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC Relationship. Wisconsin: Oriel Incorporated, 2006.
Reference Materials