Sirma Business Consulting (SBC)Sirma Business Consulting (SBC) Business Process Reengineering in response to technology

Sofia, April 2013

© 2013 SBC – All rights reserved

Why we are focus on BPR “today” 2013-2015

“Traditional BPR attempted to impose end-to-end processes across entire

organizations. These did not always achieve

data consistency, and had the disadvantage of limiting agility, both at

organizational level and within individual business units and functions. BPR

2.0 resolves the tension between consistency and agility.”“Static business models are no longer able to keep pace with such dynamic change and this is why banks need to be more agile.”

“Process reengineering will be the top investment prospect for banks in 2013”

BPR - BPR - Business process re-engineering

© 2013 SBC – All rights reserved

Improve the way it does business;Produce products and services more efficiently;

Increase profits, Efficiency, Productivity.

Information Technology plays a major role in Business Process Reengineering as it provides office

automation, it allows the business to be conducted in different locations, provides flexibility in

manufacturing, permits quicker delivery to customers and supports rapid and paperless transactions.

© 2013 SBC – All rights reserved

BPR impact in organization

BPR identified several so called disruptive technologies that were

supposed to challenge traditional wisdom about how work should be performed.

•Shared databases, making information available at many places;•Expert systems, allowing generalists to perform specialist tasks;•Telecommunication networks, allowing organizations to be centralized and decentralized at the same time;•Decision-support tools, allowing decision-making to be a part of everybody's job;•Wireless communication, allowing field personal to work office independent;•Interactive videodisk, to get in immediate contact with potential buyers;•Automatic identification and interactive help, allowing things to tell where they are, instead of requiring to be found;•High performance computing, allowing on-the-fly planning;

© 2013 SBC – All rights reserved

Change “traditional” business process wisdom

SBC focus on your business needs, which allows us to offer:SBC focus on your business needs, which allows us to offer:

• Consulting, technology and outsourcing – our disciplines

ConsultingServices

Transformation Consulting

•Business•Technology•Operations

TechnologyServices

Process Consulting•Customer Relationship Management/ Sells•Supply Chain Management•Front office / Back office

Application Consulting

•Extended Enterprise•Application

Architecture Services

•Systems Architecture•Solution Design

System Integration•Application Packages•Development & Integration Services•Data & Content Services

Infrastructure Services

•Systems Engineering•Security

OutsourcingServices Infrastructure

Management•Desktop & Distributed

Services•Data Center Services

Application Management

•Support & Fix •Proactive Maintenance and Optimisation

Business Process Management

•Corporate banking•Retail and private banking •Finance and Accounting

Service Desk and Service Management as standardized user interface!!!

© 2013 SBC – All rights reserved

© 2013 SBC – All rights reserved

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