site of study: company command
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Partici patory Forums and the Informal Transfer of Knowledge US Army Officers and Complex Records within a Professional Community of Practice Heather Soyka University of Pittsburgh SAA 2013. Site of study: Company Command. Questions. - PowerPoint PPT PresentationTRANSCRIPT
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Participatory Forums and the Informal Transfer of KnowledgeUS Army Officers and Complex Records within a Professional Community of Practice
Heather SoykaUniversity of Pittsburgh
SAA 2013
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Site of study: Company Command
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Questions
• What can a continuum approach reveal about the nature of an information system created and used by a professional community of practice?
• What is the role of records in actively creating and sustaining this community?
• What can this case study reveal about the records continuum model?
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Frameworks
• Records continuum model (Upward, 2005): a framework for considering systems rather than individual actors that recognizes that human activity is mediated by communication and organizational contexts
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Frameworks
• Communities of Practice (Lave & Wenger, 1999): groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in this area by interacting on an ongoing basis Three defining common characteristics:• Domain• Community• Practice
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Social theory of learning
• Social theory of learning (Wenger, 1999) places social participation as an important process in learning and knowing1) Meaning2) Practice3) Community4) Identity
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Sources of Data
•Forum and forum posts
•Published versions of forum conversations
•Interviews with forum creators and administrators at the United States Military Academy
•Interviews with forum members
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•Selected forum posts published in ARMY magazine on a monthly basis since 2005
•Set of narratives that is complex, mediated, individual, and corporate
•View of war from the edges of the organization
Pilot Test
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Recordkeeping Vector
Evidential Vector
Transactional Vector Auth
ority
Vec
tor
DIMENSION 2Capture Records
DIMENSION 3Organise
Recordkeeping Regime
DIMENSION 4Ensure Societal
Memory
DIMENSION 1Document
Accountable Acts
ACTS
Collective Memory
Organisational/Individual Memory
Evidence
Representational Trace
[Archival] Document
Records
Archive
Archives
Insti
tutio
n
Org
anis
ation
Uni
t(s)
Acto
rs Acts
Activities
Functions
Purpose
Records Continuum
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Emerging Themes
• Micro/macro level impact that can be mapped using the records continuum as a framework
• Impact of records on the formation, sustainability, and growth of community
• Use of knowledge management as a community records practice that contributes to formation of identity