skils
TRANSCRIPT
-
8/13/2019 Skils
1/2
Strong communication
Attention to detail, and strong problem solving
Strong Client management attributes
Strong Time management
Experience in P2P and control activities preferred
performance reporting , tracking and derive performance improvement ideas
Eye for detailsClient centricity
Process management, Approach driven
Team player
Ability to cross train team members ! "no#ledge of process documentation
$ood Analytical Skills
$ood Communication skills
%uick grasping of the sub&ect and '(( ) delivery
*esolving +ueries by team members
ocumentation of assumptions-underlying #orking
%uality checks-peer revie# process
Accompanying under#riting system information
$ood Communication skill, team management and conflict management, interfacing #ith client
"no#ledge of .S office /Excel, 0ord, .S Access1 !Strong business communication skills /#ritten oral1 3!4lexibility to
#ork in different shifts 5!Ability to meet timelines, #hile remaining flexible and agile in areas of focus
Excellent #ritten and verbal communication skills #ith the ability to talk to Ex67nfy candidates and Ex managers
8ave the ability to multi task!
Able to prepare reports
Should be able to train ne# team members
$ood experience in .S 9ffice tools : Excel, Po#erPoint, 0ord, 9utlook etc preferred
0illingness to #ork in shifts!
Strong decision making skills
Accuracy, ability to operate a system to perfection and persistence in routine #ork
Strong presentation skills
$ood at coordinating #ith multiple dept! and stakeholders
Coordinating #ith vendors
.anaging a team of '2 members
Client .anagement and S;A .anagement
Performance and Career planning for team members
7mplementing process improvements
.aintain updated S9P7?, C, C@@, S%;, ava, !net Testing preferred$ood in technical kno#ledge in troubleshooting on 0indo#s 3 preferred
$ood understanding of 7T7; concepts, 7ncident! Problem and change management preferred
Bery good Boice / #ith neutralied accent1
4lexible to #ork in shifts
$ood kno#ledge of S;A .anagement preferred
7ncident .anagement experience preferred
$ood email eti+uette D! $ood analytical articulation skills
-
8/13/2019 Skils
2/2
S;A Process Compliance! 2! Client 7nteraction aily-0eekly-.onthly Calls! ! Complete o#nership of tasks and
deliverables! F! Timely and error6free delivery! D! %uality Audits ashboard! ! "no#ledge .anagement! 3! 8andling client
complaints
Ensure the "ey performance 7ndicators - S;Aeed to handel of 7ncident .anagement /;' ;2 1 activities!