8/13/2019 Skils

1/2

Strong communication

Attention to detail, and strong problem solving

Strong Client management attributes

Strong Time management

Experience in P2P and control activities preferred

performance reporting , tracking and derive performance improvement ideas

Eye for detailsClient centricity

Process management, Approach driven

Team player

Ability to cross train team members ! "no#ledge of process documentation

$ood Analytical Skills

$ood Communication skills

%uick grasping of the sub&ect and '(( ) delivery

*esolving +ueries by team members

ocumentation of assumptions-underlying #orking

%uality checks-peer revie# process

Accompanying under#riting system information

$ood Communication skill, team management and conflict management, interfacing #ith client

"no#ledge of .S office /Excel, 0ord, .S Access1 !Strong business communication skills /#ritten oral1 3!4lexibility to

#ork in different shifts 5!Ability to meet timelines, #hile remaining flexible and agile in areas of focus

Excellent #ritten and verbal communication skills #ith the ability to talk to Ex67nfy candidates and Ex managers

8ave the ability to multi task!

Able to prepare reports

Should be able to train ne# team members

$ood experience in .S 9ffice tools : Excel, Po#erPoint, 0ord, 9utlook etc preferred

0illingness to #ork in shifts!

Strong decision making skills

Accuracy, ability to operate a system to perfection and persistence in routine #ork

Strong presentation skills

$ood at coordinating #ith multiple dept! and stakeholders

Coordinating #ith vendors

.anaging a team of '2 members

Client .anagement and S;A .anagement

Performance and Career planning for team members

7mplementing process improvements

.aintain updated S9P7?, C, C@@, S%;, ava, !net Testing preferred$ood in technical kno#ledge in troubleshooting on 0indo#s 3 preferred

$ood understanding of 7T7; concepts, 7ncident! Problem and change management preferred

Bery good Boice / #ith neutralied accent1

4lexible to #ork in shifts

$ood kno#ledge of S;A .anagement preferred

7ncident .anagement experience preferred

$ood email eti+uette D! $ood analytical articulation skills

8/13/2019 Skils

2/2

S;A Process Compliance! 2! Client 7nteraction aily-0eekly-.onthly Calls! ! Complete o#nership of tasks and

deliverables! F! Timely and error6free delivery! D! %uality Audits ashboard! ! "no#ledge .anagement! 3! 8andling client

complaints

Ensure the "ey performance 7ndicators - S;Aeed to handel of 7ncident .anagement /;' ;2 1 activities!