skils

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  • 8/13/2019 Skils

    1/2

    Strong communication

    Attention to detail, and strong problem solving

    Strong Client management attributes

    Strong Time management

    Experience in P2P and control activities preferred

    performance reporting , tracking and derive performance improvement ideas

    Eye for detailsClient centricity

    Process management, Approach driven

    Team player

    Ability to cross train team members ! "no#ledge of process documentation

    $ood Analytical Skills

    $ood Communication skills

    %uick grasping of the sub&ect and '(( ) delivery

    *esolving +ueries by team members

    ocumentation of assumptions-underlying #orking

    %uality checks-peer revie# process

    Accompanying under#riting system information

    $ood Communication skill, team management and conflict management, interfacing #ith client

    "no#ledge of .S office /Excel, 0ord, .S Access1 !Strong business communication skills /#ritten oral1 3!4lexibility to

    #ork in different shifts 5!Ability to meet timelines, #hile remaining flexible and agile in areas of focus

    Excellent #ritten and verbal communication skills #ith the ability to talk to Ex67nfy candidates and Ex managers

    8ave the ability to multi task!

    Able to prepare reports

    Should be able to train ne# team members

    $ood experience in .S 9ffice tools : Excel, Po#erPoint, 0ord, 9utlook etc preferred

    0illingness to #ork in shifts!

    Strong decision making skills

    Accuracy, ability to operate a system to perfection and persistence in routine #ork

    Strong presentation skills

    $ood at coordinating #ith multiple dept! and stakeholders

    Coordinating #ith vendors

    .anaging a team of '2 members

    Client .anagement and S;A .anagement

    Performance and Career planning for team members

    7mplementing process improvements

    .aintain updated S9P7?, C, C@@, S%;, ava, !net Testing preferred$ood in technical kno#ledge in troubleshooting on 0indo#s 3 preferred

    $ood understanding of 7T7; concepts, 7ncident! Problem and change management preferred

    Bery good Boice / #ith neutralied accent1

    4lexible to #ork in shifts

    $ood kno#ledge of S;A .anagement preferred

    7ncident .anagement experience preferred

    $ood email eti+uette D! $ood analytical articulation skills

  • 8/13/2019 Skils

    2/2

    S;A Process Compliance! 2! Client 7nteraction aily-0eekly-.onthly Calls! ! Complete o#nership of tasks and

    deliverables! F! Timely and error6free delivery! D! %uality Audits ashboard! ! "no#ledge .anagement! 3! 8andling client

    complaints

    Ensure the "ey performance 7ndicators - S;Aeed to handel of 7ncident .anagement /;' ;2 1 activities!