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Skype for Business Case StudyHardy MyersPresident & CEO, AVST
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Who We Are
• Communications Software Developer, Founded 1982
• 20 Million Users Worldwide
• Primary Locations:Orange County, Seattle, UK, Canada
• Best-of-Breed UC Applications with focus on Mobility, Voice, Business Process and Call Center
• Broadest UC Interoperability on Market
Every Industry. Any Size.
20 Million Users in Action.We build business communications applications
that are the roadmap to your digital future.
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16%
Scenario #1
Migrate to Skype for Business Over Time(Skype for Business in a branch office, department, while
co-existing with current PBX infrastructure)
Scenario #2
Rip and Replace(Skype for Business as sole call control solution)
Source: InfoTrack: End-user Primary
Research, 2Q2014. T3iGroup
84%
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Key Facts:
• 1 of 14 authorities in London
• 303,000 residents
• 3,500 members of staff
High Level Requirements
• Replace PBX - Avaya/Nortel CS1000 with Microsoft Skype for Business
• Allow remote working and support a more mobile workforce
London - Local Government
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• Customer understood their requirements
• Level of detail unusual
• Skype for Business challenges understood
• But not viewed as a negative
• AVST’s CX-E accepted as the best way to
address the challenges by the customer
• During system demos CX-E consistently met
challenges
• Use case flexibility was the highlight
• The migration enablement story resonated
strongly with Customer
Situation
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Interoperability
For Migration To
Voicemail
For
Mobility
For
Challenges for Migration to Skype for Business
Automated
Attendant/IVR For
Contact Center
For
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Migration to Skype for Business
• First, AVST’s CX-E was integrated to Avaya so users could start using CX-E mobile features and all features deployed
• Second, deployed Skype for Business for IM and Presence
• Finally, users migrated from Avaya to Skype for Business for PBX replacement
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Automated Attendant/IVR (Call Routing Scenarios)Of the customer’s 11 call routing scenarios, Skype for Business could only address one easily.
AVST’s CX-E was able to deliver them all and some on the ‘fly’ during the demo.
Addressed Some Requirements
Addressed All Requirements
9% 100%Completion of CriticalCall Routing Scenarios
Completion of CriticalCall Routing Scenarios
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Voicemail Compliance
• Keeps voicemails out of Exchange
• Enables separate retention policy for voicemails and emails
Voicemail For
Only Alternative Voicemail
solution for Skype for Business to resolve
customers’ compliance concerns.
Exchange
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Unified mobile experience across their
evolving PBX landscape - Avaya to Microsoft
• Personal Assistant ensures calls are
delivered to the right device - leveraging
location and calendar presence
• Unified Messaging
• Speech for automated attendant, internal
directory and user control
Mobility
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Options for Contact Centers
FUNCTIONALITY
CO
ST
CONTACTCENTERS
INFORMAL CALL CENTERS
RESPONSE GROUPS
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64 Port AVST CX-E with:
• Skype for Business & Avaya CS1000 Integrations
• Speech
• Disaster Recovery/Business Continuity Package
• 3,500 Unified Messaging Clients
• 3,500 Personal Assistant Clients
Economic of Project
VAR Economics at MSLP
• CAPEX – Core system: $ 250,000
• OPEX – User licenses: $ 75,000 (per year)
• Services: $ 125,000
• Five year revenue to VAR: $ 750,000(includes maintenance)
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Headquarters - Orange County, California
Applied Voice & Speech Technologies, Inc.
27042 Towne Centre Drive, Suite 200
Foothill Ranch, California 92610-2810
Phone: (949) 699-2300
Fax: (949) 699-2301
Toll-Free: (866) 368-0400
Engineering, Testing and Support Facilities
Victoria, Canada
Applied Voice & Speech Technologies, Inc.
645 Fort Street, Suite 107
Victoria, BC V8W 1G2 Canada
Phone: (250) 412-1240
Fax: (250) 412-1238
Thank You
Europe, Middle East & Africa Headquarters
Applied Voice & Speech Technologies, Ltd.
The Pinnacle
Central Court, Station Way
Crawley RH10 1JH
United Kingdom
Phone: +44 (0) 870 444 8403
Fax: +44 (0) 152 788 8842
Technical Support: +44 (0) 870 444 8408
Engineering, Testing and Support Facilities
Seattle, Washington
Applied Voice & Speech Technologies, Inc.
20000 North Creek Parkway, Suite 200
Bothell, WA 98011-8228
Phone: (425) 951-1600
Fax: (425) 951-1597
Copyright © 2015 AVST | All Rights Reserved | www.avst.com | Email: [email protected]