skywatch - watch how your business runs sap
DESCRIPTION
SAP systems are located in the very heart of many successful enterprises. Monitoring and controlling such systems is a challenging task, which requires resources and unceasing attention. Skywatch helps controlling technical, application and business aspects upon multiple SAP environments simultaneously.TRANSCRIPT
MONITORING AND ALERTING SOLUTIONFOR YOUR APPLICATIONS ANDBUSINESS PROCESSES
[email protected]( +972 )524640067
www.skywind.com
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IS THE AMOUNT OF PURCHASE ORDER TOO HIGH?
DID THE BASIC PRICE OF A MATERIAL CHANGE UNEXPECTEDLY?
DID A CUSTOMER REACH HIS/HER CREDIT LIMIT?
WERE SALES ORDERS CREATED WITH WRONG STATUSES?
ARE ALL SYSTEMS UP AND RUNNING?
WERE THE FTP/INTRANET FILES REPLACED AS PLANNED?
IS THE PROCESS RUNNING FOR MORE THAN XXX HOURS?
DID A DATABASE TABLE REACH ITS CRITICAL SIZE?
ARE CRITICAL MESSAGES WRITTEN IN THE APPLICATION LOG?
DID IDOCS INTERFACE FAIL?
DID ONE ATTEMPT TO OPEN THE SYSTEM FOR CHANGES?
IS THE NUMBER OF UPLOADED RECORDS TOO LOW?
BASIS
APPS
BUSINESS
DO YOU CONTROL YOUR SAP ENVIRONMENT ?
DAY BY DAY WE LIVE WITH THESE FACTS
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BUSINESS PROBLEMS ARE CAUGHT BY USERS BEFORE THE IT GUYS CATCH THEM
SYSTEM PROBLEMS ARE SOMETIMES DISCOVERED LATE, AND AFTER AN EVENT TOOK PLACE
LACK OF PROACTIVE MECHANISMS WHICH ALERT THE USER ABOUT PROBLEMS THAT MIGHT OCCUR
SIGNIFICANT ORGANIZATIONAL RESOURCES SPENT ON SYSTEMS MONITORING
EACH SYSTEM INSTANCE IS TRACKED SEPARATELY
EACH SYSTEM TYPE HAS A DIFFERENT INTERFACE AND ITS OWN MONITORING PARAMETERS
MONITORING AND ALERTING PARAMETERS ARE NOT FLEXIBLE ENOUGH
Basis Alerting
Jobs ControlIDOCS stateFiles Control
Application locks
XI messagesDisks space
Work Processes ControlLogon Users Control
System Log ControlPrint Spool Control
DB Locks
Sales document statesOrder credit checks status
Active Contract Status Fraud Detection
Business Alerting
SOX Compatible
BW Monitoring
SKYWATCH DELIVERS...
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Incorrect sales orders
Incorrect delivery statusDelayed orders
Exceptional discount rates
Incorrect contract documentsFailed credit checks
Exceptional order net values
Suspicious goods return
Customers without salesStuck sales orders
Obligo debt control
Control billing documents statesControl quotation documents states
Purchased material is without vendor
The price in pricing conditions of purchase order was changed manually
Clock in and clock out validity check
Invoice items are blocked for payment
Customer's credit limit is depleted
Shopping carts are waiting for approval
Materials with old costing
Employee without organizational assignment
Value of returned goods is too high
Scheduling agreements will expire within x days
Contracts will expire within x days Insurance of supplier is about to expire
Previous fiscal period is still open
Equipment without maintenance plan
Receivables are open more than x days after the due date
Direct update from datasource to infocube
Report that runs more time than expected
Identify inactive transformations
DSO with unnecessary generated sids
Infocube with unnecessary loadingRepeat delta request detection
Data source attributes were changed (BC)
Count PSA requests Control canceled change runs
ALERTING
MONITORING
MOBILE&
WIDGETS
SCAN YOUR SYSTEMS FOR EXCEPTIONS
PUSH WARNING
MESSAGES VIA EMAIL OR SMS
MONITOR ALL YOUR SAP SYSTEMS ON ONE SCREENJUMP TO THE
PROBLEM USING A
SINGLE CLICK
MONITOR CRITICAL
PROCESSES FROM YOUR DESKTOP OR
SMARTPHONE NO NEED TO ENTER SAP
SYSTEM
BUSINESSAPPLICATIONS
INFRASTRUCTURE
ENTERPRISE ALERTING AND MONITORING FRAMEWORK
SKYWATCH SOLUTION SUITE
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DECIDE IF YOU WANT TO
RECEIVE AN ALERT MESSAGE ONCE OR REPEATEDLY
UNTIL THE PROBLEM IS
SOLVED
∆∆∆∆DELTA
ABILITYEVENT
ABSENCE
THE SYSTEM ALERTS ABOUT EVENTS THAT
WERE EXPECTED TO OCCUR BUT IN REALITY DID NOT
TAKE PLACE
BORDERLINE SITUATIONS
THE SYSTEM TRACKS DOWN
AND ALERTS ABOUT
SITUATIONS WHICH MIGHT
TURN INTO PROBLEMATIC
ONES
DEVELOP YOUR OWN ALERTS
IN A QUICK AND SIMPLE MANNER USING STANDARD ABAP INTERFACE
OPEN PLATFORM ARCHITECTURE
ENTERPRISE MONITORING AND ALERTING FRAMEWORK
SKYWATCH UNIQUE FEATURES AND CAPABILITIES
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PROBLEM
ALERT
EXTENDED DRILL DOWN ABILITIES
JUMP RIGHT TO THE PROBLEM
FROM THE MONITOR SCREEN
SMART ALERT SCHEDULER
ALERT SCHEDULING ENGINE HAS
UNRESTRICTED FLEXIBILITY
M T W T F S S
ENTERPRISE MONITORING AND ALERTING FRAMEWORK
ECC
BW
CRMSRM
DYNAMIC RECIPIENT LIST
THE ALERT’S RECIPIENTS MAY
VARY ACCORDING TO THE TIME AND THE CONTENT OF
THE EXCEPTION
POST PROCESSING
NOTIFICATION CAN AUTOMATICALLY
TRIGGER PROCESSES IN ANY
SAP SYSTEM
SKYWATCH UNIQUE FEATURES AND CAPABILITIES
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WIDGETSBASIS AND INFRASTRUCTUREBUSINESS PROCESSES BUSINESS WAREHOUSE
Business Process Monitoring and Alerting in Skywatch focus on supporting Business Process Stabilization & Improvement activities.
Catch inconsistencies and exceptions on various business events in SAP ECC, SRM, CRM, SCM, PLM
There are more than 40 out of the box alert functions for SAP Business Warehouse Monitoring and Alerting in Skywatch.
Track and detect all of the technical and business exception types related to BW activities.
Jobs, IDOCs, files existence and size, disk space, dumps, RFCs, locked users… most of the Basis activities can be monitored and tracked.
Your day by day routines become transparent. Monitor all your systems in one place.
ENTERPRISE ALERTING AND MONITORING FRAMEWORK
MONITORING AND ALERTING TYPES
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ECC SRM CRM
BUSINESS
APPLICATIONS
INFRASTRUCTURE
BW
functionalitytype
SAPinstance
type
PROCESS OWNER’S DOMAIN (example)
“bad” exception
“borderline” exception
“good” exception
Skywatch Alerting and Monitoring mechanisms are ubiquitous. The Process Owner gets full control on his domain, whether it is instance/function specific or if it is cross functional and covers different SAP systems.
ALERT ACROSS THE WHOLE SAP LANDSCAPE
IT DOESN’T MATTER WHERE THE PROBLEM LIESPAGE 8/18
EVERY PROCESS OWNER GAINS END – TO – END CONTROL ON HIS BUSINESS DOMAIN
ADJUST ALERTING AND MONITORING SCENARIOS TO YOUR EXACT NEEDS, WHETHER STANDARD OR TAILOR MADE
REDUCE THE TIME NECESSARY TO REACT TO EXCEPTIONS
BETTER CONTROL OF THE PROCESS CATALYZES ITS STABILIZATION AND IMPROVEMENT
ADDRESS THE PROBLEM EXACTLY TO THE PERSON WHO NEEDS TO KNOW ABOUT IT. THIS WILL ACCELERATE THE SOLUTION
IMPROVEDCONTROL
LESSTIME
BETTERACCURACY
REDUCE THE TIME SPENT BY PERSONNEL TO ELABORATE ON THE PROBLEM’S CAUSE. INCREASE SYSTEM’S RELIABILITY
SKYWATCH BENEFITS
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REDUCE COSTS BY AUTOMATION OF MAINTENANCE ROUTINES
MANAGE MONITORED EVENTS WITH A SINGLE INTERFACE. SIMLIFY THE WAY YOU REACH THE PROBLEM
INCREASE THE EFFICIENCY OF YOUR BUSINESS PROCESS’ WORKFLOW
LOWERCOSTS
BETTERMANAGEMENT
MOREACCURACY
CREATE A SINGLE REPOSITORY FOR ALL MONITORED PROBLEMS
CATCH THE PROBLEMS BEFORE THEY AFFECT THE PROCESSES ON THE NEXT LEVEL
DETECT THE “NEAR PROBLEMATIC” SITUATIONS. SOLVE THE PROBLEMS BEFORE THEY ACTUALLY HAPPEN
PROACTIVEAPPROACH
SKYWATCH BENEFITS
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SKYWATCH ALERTS EXCHANGE NETWORK
Enrich the platform by developing your own alerts.
Share your knowledge with other companies.
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Alerts, developed by customers instantly become a part of the Skywatch content.
Receive other users’ knowledge in exchange of your own.
►SALES ORDERS ARE WAITING FOR ORDER CONFIRMATION ►CUSTOMERS ARE NOT SELLING DURING A GIVEN PERIOD ►OPEN OBLIGO DEBT HAS REACHED ITS THRESHOLD AMOUNT►RETURN OF GOODS HAS SUSPICIOUSLY HIGH VALUE►EXCEPTIONALLY HIGH ORDER NET VALUE WAS POSTED IN SALES ORDERS►QUANTITY OF GOODS SPECIFIED IN THE EDI DOCUMENT EXCEEDS PALLET’S SURFACE ►TOTAL DISCOUNT VALUE EXCEEDS A CERTAIN PERCENTAGE OF PRICE-LIST PRICE►SALES THAT DO NOT MATCH CUSTOMER’S ASSORTMENT LIST►CONTROL VARIOUS SALES ORDER STATES►DETECT SALES DOCUMENTS WITH INCOMPLETE STATUSES►DETECT DELAYED ORDERS ►CONTROL VARIOUS DELIVERY DOCUMENT STATES►DETECT DELIVERY ITEMS WHERE THE GOODS HAVE ALREADY BEEN RECEIVED, BUT A PROOF OF DELIVERY (POD) FOR A SPECIFIC ITEM WAS NOT REPORTED ►DETECT ORDERS IN WHICH A CREDIT CHECK WAS EXECUTED, DOCUMENT NOT OK►CONTROL VARIOUS CONTRACT DOCUMENT STATES►CONTROL VARIOUS QUOTATION DOCUMENT STATES►CONTROL VARIOUS BILLING DOCUMENT STATES►DETECT BILLING DOCUMENTS (ALL CATEGORIES EXCLUDING INVOICE LIST) WITH A PROBLEMATIC POSTING (TRANSFER TO ACCOUNTING) STATUS
SALES AND SERVICES
SKYWATCH BUSINESS ALERTS
MONITORED PROCESSESMODULESDSDSD SD SD SD SD SD SD SD SD SD SD SD SD SD SD SD SD
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►PURCHASED MATERIAL DOES NOT INCLUDE SOURCE LIST (WITHOUT VENDORS)►CONTRACTS WILL EXPIRE WITHIN X DAYS►SCHEDULING AGREEMENTS WILL EXPIRE WITHIN X DAYS►INSURANCE OF SUPPLIER IS ABOUT TO EXPIRE►CHECK IF PRICE IN PRICING CONDITIONS IN A PURCHASE ORDER WAS CHANGED MANUALLY►EMPLOYEE WITHOUT ORGANIZATIONAL ASSIGNMENT ►CLOCK IN AND CLOCK OUT VALIDITY CHECK►EMPLOYEES AND FAMILY MEMBERS BIRTHDAYS REMINDER►CUSTOMER HAS USED MORE THAN A CERTAIN PERCENTAGE OF HIS CREDIT LIMIT►PREVIOUS FISCAL PERIOD IS STILL OPEN►INVOICE ITEMS ARE BLOCKED FOR PAYMENT►RECEIVABLES ARE OPEN MORE THAN X DAYS AFTER THE DUE DATE►MATERIALS WITH OLD COSTINGS►SHOPPING CARTS ARE WAITING FOR APPROVAL ►EQUIPMENT WITHOUT MAINTENANCE PLAN►INCORRECT RECORDS FROM SD WERE WRITTEN TO CO-PA ERROR LOG (E.G. WRONG COSTING)
MMMMMMMMMMHCMHCMHCMFIFIFI-ARFI-ARCO-PCSCMPMCO-PA
SKYWATCH BUSINESS ALERTS
MONITORED PROCESSESMODULE
LOGISTICS, FINANCE AND HR
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►FIND THE DIFFERENCES IN MASTER DATA TABLES’ RECORDS (E.G. MARA vs. 0MATERIAL) ►IDENTIFY INACTIVE TRANSFORMATIONS►ALERT ON ERROR STACK REQUESTS OF DTP’S ►DISPLAY DTP'S WHICH END WITH "GREEN" / “RED” / “YELLOW” STATUSES►CONTROL CANCELLED CHANGE RUNS►DETECT INFO OBJECTS, WHICH ARE LOCKED DUE TO DATA DELETION PROCEDURE►COUNT CORRECT REQUESTS IN ALL KINDS OF INFOPROVIDERS►DISPLAY "GREEN" / “RED” / “YELLOW” REQUESTS IN ALL KINDS OF INFO PROVIDERS►ALERT ABOUT “NOT AVAILABLE FOR REPORTING” GREEN REQUESTS IN DATA TARGETS►ALERT ABOUT INFO OBJECTS WITH UNAVAILABLE NEW DATA (REQUIRE CHANGE RUN EXECUTION)►ALERT ABOUT DSO REQUESTS THAT REQUIRE ACTIVATION ►ALERT ABOUT INFOCUBES WITH NON-COMPRESSED REQUESTS (COUNT)►COUNT PSA REQUESTS (BW 3.X/7.X)►COUNT NUMBER OF RECORDS IN THE PSA TABLES►REPEAT DELTA REQUEST DETECTION►ALERT ABOUT YELLOW (PROLONGED) INFOPACKAGE REQUESTS►PROCESS CHAINS STATE CONTROL (INCLUDING EACH VARIANT INSIDE EVERY PROCESS CHAIN)►PROCESS CHAINS WITH "GREEN" / “RED” / “YELLOW” STATUSES►PROLONGED CHANGE RUN DETECTIONS►PSA REQUESTS THAT WERE NOT UPDATED IN DATA TARGETS►INFOCUBES WITH REQUESTS REQUIRED TO BE ROLLED-UP
BWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBWBW
SKYWATCH BW ALERTS
SAP BUSINESS WAREHOUSE
MONITORED PROCESSESMODULE
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►DSO WITH UNNECESSARY GENERATED SIDS ► INFOCUBE WITH UNNECESSARY LOADING►DATA SOURCE ATTRIBUTES WERE CHANGED (BC)►DIRECT UPDATE FROM DATASOURCE TO INFOCUBE►BEX QUERY THAT RUNS MORE TIME THAN EXPECTED►DSO STATE :ACTIVE/INACTIVE►INFOCUBE STATE : ACTIVE/INACTIVE►INFOOBJECT STATE : ACTIVE/INACTIVE►INFOSET STATE: ACTIVE/INACTIVE
BWBWBWBWBWBWBWBWBW
SKYWATCH BW ALERTS
SAP BUSINESS WAREHOUSE
MONITORED PROCESSESMODULE
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►ANALYZE SAP APPLICATION LOG►ALERT ABOUT FAILED BATCH INPUT►CONTROL DISK’S FREE SPACE (SAP SERVERS)►CHECK FILE STATE AT FTP SITES (EXISTENCE/SIZE/DATE-TIME)►CHECK FILE STATE AT FILE SYSTEM (EXISTENCE/SIZE/DATE-TIME)►CONTROL IDOCS STATE►CONTROL SAP BACKGROUND JOBS►CHECK TRFC QUEUE (SM58)►CHECK SRFC QUEUE (SM58)►CHECK XI PROCESSES (ABAP PART)►CONTROL LOCKED USERS►CONTROL DBTABLOG TABLE GROWTH (TABLES LOGS)►ALERT ABOUT SYSTEM DUMPS (ST22) ►ALERT ABOUT QRFC INBOUND QUEUE CHECK►ALERT ABOUT QRFC OUTBOUND QUEUE CHECK►CHECK RFC CONNECTION ►CHECK IF SOMEBODY HAS OPENED PRODUCTION SAP SYSTEM FOR CHANGES►CONTROL CHANGE REQUESTS (ALERT ON SE09/STMS EVENTS)►ALERT ABOUT BOTTLENECKS OF BACKGROUND AND DIALOG PROCESSES►ALERT ABOUT THE NUMBER OF RECORDS IN ANY SAP TABLE
BASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASISBASIS
SKYWATCH BASIS ALERTS
MONITORED PROCESSESMODULE
BASIS, SYSTEM AND COMMUNICATIONS
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►WORK PROCESS CONTROL (SM50/SM66)►LOGON USERS CONTROL (SM04, AL08)►SYSTEM LOG CONTROL (SM21)►PRINT SPOOL CONTROL (SP01)►SAP CONNECT CONTROL (SOST) ►LOGISTICS QUEUE CONTROL (LBWQ)►HTTP SERVICE CONTROL (SMICM)►DB LOCKS (DB01)
BASISBASISBASISSYS.COMM.BASISCOMM.DB
SKYWATCH BASIS ALERTS
BASIS, SYSTEM AND COMMUNICATIONS
MONITORED PROCESSESMODULE
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THANK YOU
© 2014 Skywind Consulting Ltd. All rights reserved.
[email protected]( +972 )524640067
www.skywind.co.il