Slide 1

Second MCSA 911 Program Workshop

• Recap current 911 programs and expenditures

• Discuss changes or additions to the current program

• Develop ideas for presentation to the 911 funding hearing to be conducted by DTE

Slide 2

Total Program (in 2000)Verizon says the net expenditures from fund in 2000

were approx 12.8M:

– E911 program cost approx 7.4MIncluded operating costs, relocate 10 PSAP’s, re-arrange 38

PSAP’s and 1 new PSAP install, plus…

– Disability Access program cost approx 5.4M

NOTE: These and all following cost numbers rounded from Verizon May 2001 report to DTE

Slide 3

How Many Wireline Access Lines Are There?

Population of Mass. = 6,349,097 (2000 Census)FCC says: 4,600,678 access lines reported on 12/01 in

Mass. by: 2 ILEC’s (99.9+% Verizon) – 3,931,46910 CLEC’s (RCN, ATT, Teleport, etc.) – 669,209

About 2.78M Verizon residential access lines in Mass. (says Verizon as ave. in 1997-2000)

(compare to 2,988,667 lines reported by 6 wireless carriers in MA. for Dec 01)

Slide 4

Revenue Estimates

• If a $12.8 M program was supported by a straight monthly charge on 4.6 million access lines, each access line would pay $0.03/month (that’s 36 cents per year per line)

• A more realistic approach (using CT’s sliding scale formula) would generate about $20M per year in MA. This is an increase of $8M which is double the 911 program cost of $7.4M.

Slide 5

Components of E911 Program

• Continue focus on maintaining and upgrading reliable 911 telephone system and answering equipment

• Fund new initiative to certify all 911 telecommunicators and mandate both pre-and in-service training requirements

• Fund grants to large city, regional and innovative PSAP’s

Slide 6

What PSAP Equipment is Provided Now:

• Backroom switch equipment• Analog APU’s (will need replacing)• Call Checks• Digital Loggers• TTY equipment• Call Detail Printers• Headsets• Special gear for Boston’s large center• Other:

Slide 7

What PSAP Equipment is Needed??

• Replacement Equipment

• New Equipment:

• Other:

Slide 8

Survey of TC’s/DispatchersType 103 of 275

PSAP’sEst Total

FT TC’s 566 1500

PT TC’s 188 500

FT Supervisors 75 200

FT Sworn 71 200

PT/Occasional Sworn

514++ 2000++

TOTAL 4400+

Slide 9

Survey Continued

• Looks like 2000+ non-sworn full and part-time dispatchers in 275 PSAP’s

• Need to consider number of others in secondary PSAP’s, fire dispatch, EMS dispatch, etc. = 2500+ total non-sworn?

• Well over 2000-3000 additional sworn personnel who perform TC functions

• Looks like a number of 5000 is a reasonable estimate

Slide 10

Pre-Service Training

• How many new TC’s each year? Say its 15% of total of 2000 or 300. Only 40-50 go to the Dispatch Academy.

• Should we require training pre-service training?• Should we make prior to service or require to

achieve 1-year after hire?• How much training? 5 weeks is current Academy

length

Slide 11

Can Fund Support Pre-Service Training?

• Can pay for staff and per-diem instructors

• But, how to pay for TC’s/dispatchers who are sent?– Could reimburse mileage?– Could reimburse PSAP for sending?– Other ideas:

Slide 12

What Should be In-Service Training?

• Standards for Content• Number of Hours per

Year (40-120 hrs in many states are required)

• Certification Process (many states require basic certification)

• NOTES:

Slide 13

How to Fund In-ServiceTraining?

Reimburse approved dispatchers for 40 hours of training each year at a SETB-approved rate (e.g., $15/hr.)

Make grants to PSAP’sfor approved trainingproportional to the number ofdispatchers.

Reimburse approvedPSAP training programs underguidelines set out by the SETB

MORE…

Slide 14

How to Develop PSAP Managers?

• Many dispatch managers need special training

• Need to build skills and interest…

Slide 15

How to Support the Large PSAP’s

• CT gives subsidies to their large city’s (New Haven, Bridgeport, Hartford, etc.)

• What is fair in Mass.:– The 5 city’s over 100K pop have almost 20% of

the population (Bos, Wor, Spring, Low, Camb.)– There are 12 city’s over 75K pop (adds Brockton,

NB, FR, Lynn, Quincy, Newton and Somerville)

– There are 23 cities and towns over 50K pop.

Slide 16

How to Encourage Regionalization

It can make economic and mutual-aid sense to operate regional PSAP’s. Here are ours with the number of towns they serve:

Barnstable County 70958 5Berkshire County ECC 27375 21Dalton Public Safety 9639 3Dukes County 14987 7Great Barrington Center 10992 3Groton Police 12376 2Hamilton Police 12755 2Lee Police 6335 2Middleborough SP 16519 2New Braintree SP 25847 10North Adams Police 16367 2Northampton SP 19619 13Rutland Police 8026 2Shelburne Falls SP 41140 20Templeton Police 8420 2Winchendon Police 10865 2

Slide 17

Funding 911 Agencies

• Provide funds to support large city PSAP operations and technology (e.g., all city’s over 75K pop.)

• Provide funds to plan and operate regional centers (e.g., 3 or more towns)

• Provide funds to innovative centers (e.g., through a competitive grant program)

Slide 18

Guidelines for Funding

• Must be for 911-related expenses according to state-approved guidelines

• Exclusion of capital costs (e.g., can’t afford to fund buildings, etc.)

• Audit program is required• Uses explicit formulas for calculations so as to

minimize conflict and uncertainty• Could tie-in to training or other requirements

Slide 19

Other Ideas and Needs:

Slide 20

Other States (2000 population)10 Georgia 8,186,453

11 North Carolina 8,049,313

12 Virginia 7,078,515

13 Massachusetts 6,349,097

14 Indiana 6,080,485

15 Washington 5,894,121

16 Tennessee 5,689,283

17 Missouri 5,595,211

18 Wisconsin 5,363,675

19 Maryland 5,296,486

20 Arizona 5,130,632

21 Minnesota 4,919,479