sm 7.1-pres - product roadmap

SAP Product Roadmap for SAP Solution

Manager

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SAP Solution Manager Overview

Description

Key Trends and Customer Needs


SAP Solution Manager 7.1 is Now Released to Customers

SAP Solution Manager 7.1 was released on

August 15, 2011 to all SAP customers and

partners worldwide!

SAP Solution Manager 7.1 is the only

integrated end-to-end orchestration platform

for accelerating innovation, application

lifecycle management, and improving

operation quality and lowering costs.


Change

Single Source of Truth

Single

Source

of Truth

Application Lifecycle Management Run SAP like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt

Test Mgmt

Release &

Deployment

Mgmt

Design

Mgmt

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

SAP Solution Manager:

One Integrated Solution for IT Management

Business

Requirement Enhancement

Incident

Problem

Request for

Change

SAP Solution Manager Roadmap

Today

Planned

Future


Planned Innovations Future Direction TODAY

SAP Product Road Map for SAP Solution Manager

This is the current state of planning and may be changed by SAP at any time.

Orchestration of HANA, Cloud,

and Mobile

Mobile Applications

Business Blueprinting


Test Management

Infrastructure Management

Change Control Management

Application Operations

Business Process Operations

Custom Code Management

ALM and Run SAP Like a

Factory

Business and IT

Orchestration


TODAY

Technology

Openness

User

interface

Three dimensions – SAP focused on:

User acceptance and protection of

investments, with an overhauled user

interface

Permanent and proactive monitoring,

with a new monitoring and alerting

infrastructure for the whole solution

More openness, for example,

integration with third-party products

Improvements in SAP Solution Manager 7.1

= SAP Solution Manager 7.1


TODAY

Improvements in SAP Solution Manager 7.1

Simplicity

Efficiency

Collaboration Ease of Use

Integration

Scope


SAP Solution Manager 7.1

For the Entire Customer Solution – SAP and non-SAP

TODAY

Key Needs Key Innovation

Solution

Implementation

One central platform for all activities.

Intuitive workflows.

Solution documentation assistant for non-ABAP

programming language

Enhanced Business Blueprint

Test Management Change impact analysis of software changes

and identification of risk-based test plan

Minimize test efforts

Integrate more partners

Test Automation Framework for process integration

of 3rd party test automation products

Risk-based test scope for SAP support packages

and enhancement packages

Change Control

Management

Change management and central software

logistics.

Unification of quality gate management and change

request management

Decision criteria for quality gates

Incident Management Manage incidents professionally.

Adhere to industry standards.

Centralize incident management in one

platform.

ITIL-compliant ITSM functionalities

Web-based, adaptable user interface

Integration in ALM processes, multiple support

levels, and connected systems

Application Operations Stable and extendable monitoring and

alerting infrastructure. Automation and

reporting based on industry-specific

templates.

End-user experience monitoring

Process integration monitoring

Business Intelligence monitoring

Connection monitoring

System, DBMS, and host monitoring

Technical analytics

Management Dashboards

Business Process

Operations

Keep mission-critical processes operational.

Benchmark business process performance

with peers.

Business process monitoring for non-SAP software

Business process monitoring templates

Business process monitoring benchmarking


From SAP-centric ALM to Solution-wide ALM: SAP Enterprise Support Usage Rights

TODAY

New sales opportunity

received via mobile device Entered in SAP ERP

/ CRM System

Saved in 3rd party

database

Printing

of Invoice

SAP Components

only

Enterprise

Support

With SAP Standard Support only SAP components are covered for SAP Solution Manager

* = for a full legal description please see current SAP Enterprise Support contract

Usage of SAP Solution Manager for End-To-End support of business processes

With SAP Enterprise Support you can use the SAP Solution Manager for all IT components that are required to execute

your documented business processes.*

SAP Solution Manager

Solution Documentation

(Business Process Descriptions)

Standard

Support

Mobile

SAP

Components Database Printer

Mobile

SAP

Components Database Printer


SAP Solution Manager 7.1 Summary

TODAY

SAP Solution Manager 7.1 is the:

Most advanced platform to run SAP-centric customer solutions like a factory

Automation booster for operations, to become independent of gurus, and reduce

TCO

Most open application-management solution in the industry

First release with true support of SAP and non-SAP applications

Core value pillar for SAP Enterprise Support and SAP MaxAttention

Most UI-friendly SAP Solution Manager release ever

Release which moved most easily through the largest and shortest ramp-up ever

Release which was most closely developed together with customers and user

groups


Services to Support SAP Solution Manager Adoption: 1/3

YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT

SAP Solution

Manager Onsite

Service

SAP MaxAttention

support

SAP Safeguarding

services

SAP Solution

Manager Remote

Service

SAP Enterprise Support

Configuration

Solution Manager Processes

Blueprint for Solution Manager

Adoption

SAP Solution

Manager Setup

SAP expert explains

step-by-step

configuration using

training materials.

Execution, 2–3 hours on the

same day

Participants have direct

access to an SAP

expert who directly

supports them

remotely, if necessary,

during the execution.

Empowering, Web session, 1–2

hours each morning

Participants execute

demonstrated steps

within their own project,

on their own SAP

Solution Manager

software.

Expertise on demand, during

execution

Expert Guided

Implementation

IMG

TODAY


Setup Remote

Support Component

for SAP Business

Objects

Basic Setup Upgrade to 7.1

SAP BusinessObjects

BI (4.0) Basic Config.

and Setup EWA

Migration

Charm 7.0 to

7.1

Business Process

Analytics and

Improvement

Job Scheduling

Management


I: Basic, Initial Upload,

Verification

Authorization

Concept &

Roles

Solution

Documentation &

Implementation

Incident, Problem and

Request Management

Business Process

Operations

Application

Operations

Change Control

Management

Test Management

Custom Development

Mgmt Cockpit

Software Quality and

Clones

Maintenance Optimization &

Security

EG

I S

AP

Solu

tion M

anager

Roadm

ap


II: Reverse Process

Documentation

Solution Implementation

Test Management I:

SAP Test Workbench

Test Management II:

Business Process

Change Analyzer

Change Control

Management I: CTS+

Change Control

Management II: Quality

Gate Management

Change Control

Management III:

Change Request

Management


Request Management

(ITSM)


Request Management

(ITSM) for VARs

Business Process

Monitoring and

Stabilization

System Monitoring and

Reporting

End-User Experience

Monitoring Reporting

Analytics

Configuration Validation

Data Volume

Management Cockpit

TODAY


Expert Guided Implementation Portfolio


E2E140 Data Volume

Management

E2E300 Business

Process Integration and

Automation

SMI310 Implementation

Projects

Solution

Documentation &

Implementation


Request Management

Business Process

Operations

Application

Operations

Change Control

Management

Test Management

E2E500 Custom Code

Management

E2E400 Technical

Upgrade Management

Maintenance Optimization

and Security

E2

E0

40

: A

LM

an

d R

un

SA

P li

ke

fa

cto

ry E2E200 Test

Management

SM200 Setup Change

Management / Service

Desk

E2E200 Change Control

Management

CR580 SAP CRM User

Interface

SM300 Business

Process Monitoring

SM100 Operations and

Configuration

E2E100 Root Cause

Analysis

TODAY


Available Training

How to Configure How to Use

E2E120 System

Monitoring


The Right Time is Right Now!

Go directly to SAP Solution Manager 7.1

Do not invest in a release (7.0) in which SAP does not provide new

innovation

Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Packages as upgrade

prerequisite

Go to the latest SAP Solution Manager 7.1 stack in one shot

Benefit now

SAP Solution Manager 7.1 is ready for prime time

Most new developments can be selectively adopted at your own

pace

Only the upgrade of Service Desk and Change Request

Management is disruptive and may require migration investment

Over 800 customers installed SAP Solution Manager 7.1 by the end

of 2011!

TODAY


PLANNED INNOVATIONS Future Direction Today

SAP Product Road Map for Application Lifecycle

Management


Enterprise Resource

Planning for IT


Factory


and Mobile

Mobile Applications



Test Management







Planned Innovations for SAP Solution Manager 7.1 SP05 Run SAP Like A Factory (RSLAF) Innovations


Application Operations Complete coverage of the entire customer

solution, including SAP HANA, mobile and

cloud

SAP HANA completely integrated with system

monitoring and alerting infrastructure

Extended support for SAP/Sybase Mobile Platform

Business Process

Operations

Make business processes more efficient

and effective with Business Process

Improvement methodology

Advanced benchmarking

New analysis types (age, trend)

Detailed analysis and graphical displays

Custom Code

Management

Management and optimize custom code New predefined dashboard apps

Advanced and new data extraction features

Mobile Applications • Access key SAP Solution Manager ALM

and RSLAF processes by mobile devices

New mobile applications for incidents, change

management, monitoring and custom code



Planned Innovations for SAP Solution Manager 7.1 SP05 Application Lifecycle Management Innovations


Solution

Implementation

Advanced Scenario Modeling based on

Business Process Modeling Notation

(BPMN) standards

New Scenario Flow Modeler

Modeling graphics visible within Solution Manager

Test Management Risk-based test scope identification Enhanced BPCA test scope optimization

Infrastructure

Management

Model and Manage IT Infrastructure

components via integration to an ITIL-

compliant CMDB (Configuration

Management Database)

Modeling data stored centrally in Solution Manager

Incident, Problem, and Change Management

Integration into IT Monitoring and Alerting

Change Control

Management

Flexible, validated and compliant change

management processes

Improved flexibility of change processes

New downgrade protection capabilities

Compliance trend analysis

Incident Management Full ITSM and Service Management

capability

Service Request Management

Improved roles and user interfaces

Improved ITSM analytics and dashboards

Simplified setup and configuration


SAP Solution Manager Road Map

Details Today

Planned

Future


Better Blueprinting with SAP Solution Manager 7.1

Business Process

Blueprinting

for SAP Solution Manager

offers a comprehensive

capability towards

Documenting and

Modeling the IT

requirements of your SAP

Implementation that will

help your organization

reduce the total cost of

implementation, achieve a

faster time to market and

reduce overall project risk

Common

Grammar

(BPMN)

Non-Disruptive

Adoption

Increase

Usability

Continous

Improvement

Easy Consumption


New Scenario Modeling Planned for SP05 Based on Business Process Modeling Notation (BPMN)


Connect End-to-End

Business Processes

using BPMN


Embedded BPMN Graphics in Solution Manager

Now Visible within Implementation Projects

This is the current state of planning and

may be changed by SAP at any time.

Visualize Scenarios

Modeled via BPP

inside Solution

Manager

Option to Visualize

Processes Modeled

via BPB inside

Solution Manager


Template Management

Planned Innovations with 7.1 SP05

New method of distributing global project information to local implementation

projects

Mass takeover of identified business process structure differences belonging to

one element and all its children within the business process hierarchy

Identification of newly added business scenarios to a template, and takeover

to the implementing projects

“Push Mode” for distribution of template changes from a global project to one

or many implementation projects, either by direct overwrite or by selective

takeover of changes



Test Management


Business Process Change Analyzer Enhancements:

The BPCA allows user to highly influence the procedure for Test Scope Optimization

Removal of manual tests from the test plan generation when automated tests are available

Customer benefit: Further significant reduction of test effort



Test Management


New HTML-based application to manage automated tests within SAP Solution

Manager:

Supports SAP and Partner test tools (eCATT, HP Quick Test Pro, WorkSoft Certify, …)



Application Incident Management

Planned Innovations for 7.1 SP05

Mobile Application for Incident Management

New Business Roles for IT Service Management

Preconfigured Service Request Management

Integration with SAP IT Infrastructure Management

Extended Analytics with SAP BW reporting and

dashboards

Guided procedure of SAP ITSM Setup

Usability improvements




Incident & Service Request Processing

Highlights:

Guided Service

Request in Self Service

UI

TOP Service Requests

Flexible UI configuration

of individual Service

Request forms

Task Checklist and

approval procedure for

Service fulfillment

Service Request Management

Offer predefined IT services to the end user and enable service

fulfillment with checklists


Push buttons for

easy creation of

service requests



Collaboration Portal for Business Users

Highlights: Display own incidents, and

service requests

Guided procedure to

create incident or service

requests. Include

guidance documentation

for end users

Interact with IT help desk

Enable search for known

solutions

Set own data (my objects,

password, contact data, ..)

Web Self Service UI – End Users can Manage their Requests


Create and view

your incidents in

one single UI



Manage E-Mail Both Inboard and Outbound

Highlights: Receive e-mails from end

users

Transfer e-mails into

incidents or service

requests

Rejection of e-mails

possible

Solutions will be provided

via e-mail automatically

Replies from end user will

be attached to the existing

IT document

Dispatcher Inbox:

for e-mails and undispatched incidents & service requests


Search for new e-

mails to evaluate

and dispatch



Processing UI for First Level Users

Highlights: Quick access in Tab

view

Fast closing

E-Mail Inbox

Dispatching

Assignment Block

New message from

template

Dispatcher UI: First Level UI for a quick message creation on behalf of Business Users


Create

Incidents for

Business

Users


SAP ITSM Setup

Within SAP Solution Manager Setup Procedure

Highlights: Guided procedure with

additional documentation

Administration area

Link to UI enhancement

tools

Includes How-to Guides

Status Log and Indicator

for upgrade steps

Available for Incident

Management and Change

Management Standard

processes

SAP ITSM Setup procedure: All configuration and administration can be done in a recommended order via SOLMAN_SETUP


Detailed log of all

completed activities


ITSM Analytics

Roles

ITSM Processor

Team Manager

Service Manager

IT Manager (CIO)

“Where should I start to

work next?”

“How does my service

team perform?”

“How efficient are my IT

Services and how can I

improve them?”

“Are there any major

issues in the IT

department?”



New SAP IT Service Management Web Templates

Using SAP BW in SAP Solution Manager 7.1

Incident Management

Average Processing time

Time recording Analysis

Workload

Total amount by…

New incidents

Source Analysis

SLA Analysis

Status iteration analysis

Problem Management



Workload

Total amount by…

New problems


0.001.002.003.004.005.006.007.00

Change Size

Normal Change

Urgent Change

Defect Correction

0

5

10

15

Project A Project B Project C Project D Project F

Object D

Object C

Object B

Object A

T009T

Top 5 Most Changed Technical Objects

0

1

2

3

4

5

6

01.2011 02.2011 03.2012 03.2012

IRT

MPT




Workload

Total amount by…

New change requests


Top 5 Changed Objects

Size of Changes

ITSM-Cross

Total ITSM tickets by priority



Workload

Total amount by…

New ITSM tickets

IRT vs. MPT



Search

47114812

Server down situation high

01.01.2012 In process

Priority: high

Priority: medium

Date Status Priority

My incidents (4)

47114812

Printer queued high

01.01.2012 Customer action

47154812

Database down medium

01.01.2012 In process

47114812

Issue in VA01 medium

01.01.2012 Proposed solution

SAP IT Incident Management App

iOS App running on Apple iPhone & iPad

Highlights:

Create a new incident on your

mobile device

Communicate with IT support

and track your own incident

messages

Scan for barcodes on

equipment

Take a photo and send it as

attachment

This is the current state of planning and may be changed by SAP at any time.h


Expanding the Value of SAP Enterprise Support

With SAP IT Infrastructure Management

SAP Enterprise Support customers can extend Application Lifecycle

Management seamlessly with IT infrastructure management.

IT Infrastructure

Management

Business Process

&

Application Management

SAP non SAP



SAP Solution Manager 7.1 SP05

+ SAP IT Infrastructure Management

Ap

plic

ati

on

Lif

ec

yc

le

Ma

nag

em

en

t

This is the current state of

planning and may be

changed by SAP at any

time.


SAP IT Infrastructure Management 1.0 and SAP Solution

Manager 7.1 will integrate in SP05

Modeling of IT infrastructure components

Agentless auto-discovery based on technology &

functionality provided by SAP IT Infrastructure

Management

Storage of modeling data in the Configuration

Management Database (CMDB) including

integration in SAP Solution manager

Integration into IT Service Management:

Incident & Problem Management (e.g. End-User

issues with desktop PC)

Request for Change & Change Management (e.g.

Deployment of firmware to network infrastructure)

Integration in End-to-End Monitoring &

Alerting:

Integration of alerting data for IT infrastructure

(e.g. availability of network devices)

Visualization of IT infrastructure components in

context of influenced systems, databases and

hosts

Business Process

Applications

Infrastructure

Incid

ent,

Pro

ble

m &

Change

Monitoring &

Ale

rtin

g

Model business process

based on delivered

templates

Deep modeling of

systems, instances,

hosts,… out of the box for

SAP & manually non-SAP

Auto Discovery of Hosts,

Printers, Storage, Network

with SAP Infrastructure

Management




Impact Analysis from Incident to Detailed Infrastructure View

Incident

Configuration

Item

Landscape

Browser

Infrastructure

Graphic


Infrastructure Object

ID visible in Incident


IT Infrastructure Alerts

Visible in SAP Solution Manager Alert Inbox View

View network adapters

and storages of single

hosts

Network devices of

technical system (e.g

routers, switches, …)

Provide graphical view

of devices in SAP IT

Infrastructure

Management

Manually defined

output devices like

printers etc.


Landscape Information

View topology

View list


IT Infrastructure Alerts

Drill into Alert Details

View and analyze alerts for

network adapters and storage

devices of single hosts



SAP Solution Manager 7.1 Mobile Apps


SAP IT Incident Management

Offering access to the Solution Manager Service

Desk in order to view and create incidents

SAP End-User Experience Monitoring

Offering a view on the performance on the client

side for remote locations

SAP System Monitoring

Offering monitoring capabilites for the technical

system landscape

SAP IT Change Approval

Offering the possibility to view and approve /

reject all change requests assigned to the user





The following functional enhancements are planned to be

shipped with 7.1 SP05:

Improved Flexibility for Change Request Management

BI-based Reporting and dashboards for Change Request

Management

Extended Downgrade Protection and Risk Mitigation

Compliance Trend Analysis

Enhanced Validation Capabilities

Additional Deployment Options

Guided Self Service – Transport Execution Analysis for Projects



Improved Flexibility for Change Request Management

Reassign Changes to other Projects

Project A Project B

Decouple / Assign Transports Change Document

Transport A

Transport B

Transport C Add existing transports to change

documents

Decouple transports from change

documents

• Changes can be easily reassigned

to another Change Request

Management project!



Enhanced Reporting for Change Request Management

New Reporting functionalities:

Predefined KPIs based on SAP NetWeaver BI

technology

Dashboard Apps for Change Request Management



Extended Downgrade Protection and Risk Mitigation

Multiple Downgrade Checks:

At Change Recording

Before Export

When Reassigning Change

Before Import

Receive warnings before creating potential downgrade situations

or creating a real downgrade!



Transport Execution Analysis for Projects - Guided Self

Service

Transport Execution Analysis:

Simulates impact before

production Import

Identifies potential import errors

Visualizes wrong transport

sequences

Protects development objects and

customizing settings against

downgrades

Checks transports developed on

different Support Package levels



IT Change Approval Mobile App

Planned Innovation for 7.1 SP05

Implementation

Process Requests for Change approvals

directly from your mobile device

See detailed information about the Request

for Change:

Involved Business Partners

Scope

Attachments

Relevant Processing Data

Will be available from Apple App Store

Approval

Validate

Request for

Change

Create Request for

Change



Complete Monitoring for SAP HANA


• SAP Solution Manager 7.1 SP04

provided the first monitoring coverage

of HANA, as well as extending Root

Cause Analysis capabilities to the

platform.

• For SP05, it is planned integrate

HANA completely in System

Monitoring as well as in BI Monitoring

as a Data Source.

• Monitoring of SLT and Data Services

in BI Monitoring will also be available.

• Potentially, also other data sources

such as standalone DBMS and ERP

systems will be supported.


http://timoelliott.com/blog/wp-content/uploads/2010/12/hana3.jpg


Support for SAP/Sybase Mobile Platform

SAP Solution Manager 7.1 Roadmap up to SP05

2

1

• End-To-End Change Analysis

• End-To-End Exception Analysis

• End-To-End Workload Analysis

SM7.1 SP04 SUP 2.1 / Gateway

2.0

• End-To-End Trace Analysis

• System Monitoring

SM7.1 SP05 SUP 2.1.1 / Gateway 2.0



Support for SAP/Sybase Mobile Platform

Support Backbone Roadmap

2

1 • Core Support Processes are

working

End of 2011

• Enhanced Features for Support

Processes

06/2012

Manual creation of System Data

Incident Management collaboration with

Sybase via SAP Solution Manager

Download of mobile infrastructure components

via Service Marketplace

Remote Access via NetViewer

Mobile landscape available in SAP Solution

Manager and in Support Backbone

Sybase Support integrated in SAP Support

Infrastructure

Compatibility Check via Store and

Maintenance Optimizer (MOPZ)



System Monitoring View via iPad



Planned Management Dashboards for 7.1 SP05

With SAP Solution Manager 7.1 SP05, new Management Dashboard

applications will be available:

Interactive Continuous Improvement

Data Volume Management



Test Management

Alert Reporting

SAP Solution Manager Usage


Interactive Continuous Improvement Dashboard


Interactive Continuous Improvement (ICI) App

Planned Innovation for 7.1 SP05

Functionality

The new ICI Dashboard is not just a

dashboard which shows your relevant KPI

information.

It also helps you understand the business

benefits of attaining a certain KPI level.

Functional highlights include:

Individual KPI specific dashboard configuration

Understand business related benefit through

“benefit simulation” functionality

Easy to setup KPI targets and alert levels

Direct integration into SAP Solution Manager

Action tracking & KPI specific notepad

functionality

Easy print function



Business Process Analytics – Overview


Business Process Analytics

BPA is a tool that assists with Business Process Improvement methodology, and helps

make business processes more efficient and effective

Main Features:

Complex selection features for cross-solution and cross-system analysis

Analysis types:

Benchmarking

Advanced Benchmarking over additional fields by number of documents & by document value

Trend Analysis

Age Analysis

Enhanced filter functionalities

Detail Analysis

Navigation into document lists on the respective backend system that allows a dedicated root cause analysis

Graphical display of analysis results with interactive charts

Enhanced Usability: Personalization & variants to save regularly used analysis settings

This is the current state of planning and may be

changed by SAP at any time.



Selection Screen

Complex selection features for cross-solution and cross-system analysis.


Filter your analysis by

date, solution, system,

and key figures



Analysis Screen - Filter

Enhanced filter functionalities.


Choose your analysis

type, and the business

data you which to

analyze


Business Process Analytics – Example 1

Advanced Benchmarking

Value in EUR

Credit Memo Reason

Value of credit memo requests (in EUR) created last 30 days - per credit memo reason.

This is the current state of planning and

may be changed by SAP at any time.

View the results of

your analysis, in this

case by credit memo

reason


Business Process Analytics – Example 2

Advanced Benchmarking

Value in EUR

Top 5 Customers

Value of credit memo requests (in EUR) created last 30 days - per customer.



View the results of

your analysis, in this

case by value of

requests per customer


New SAP Solution Manager Scheduling Enabler for Partners

(SMSE)


SAP CPS by Redwood

Third-Party Job Scheduler

SAP Solution Manager 7.1 is

open to integrate with any

external job management system

that allows jobs to be scheduled,

run and monitored.

Third-party software providers

can certify their job scheduling

software for Solution Manager

Scheduling Enable (SMSE)

usage.

Job Scheduling Management Standard

open for best-of-breed Job Scheduling tools






New Reporting Features with Management Dashboards:

Display the dimensions of the Custom code City with five predefined dashboards apps:

• Quantity of custom code

• Quality of custom code

• Criticality of custom code

• Severity of custom code

• Usage of custom code

Integration features: • Custom Code Lifecycle Management will integrate with other ALM scenarios and features,

such as clone finding, Change Management, or Business Process Management

• New features include: • Advanced and new data extraction features to get enhancements, modification and sub-objects

(function modules….)

• Custom Code Lifecycle Management with more flexibility with customer‟s own attributes and

enhancements

• Custom Development Management Cockpit with new Usage and Procedure logging (UPL) info

source for improved analysis



Custom Code Management: The “City Model”

Make the Dimensions Visible

Quality Quantity

Business Criticality Technical Severity

This is the

current state of

planning and

may be changed

by SAP at any

time.


Customers Can Create Their Own Guided Procedures New Guided Procedure Authoring Framework Planned with 7.1 SP05

SAP Solution Manager already contains many Guided Procedures that are delivered standard (SAP

Solution Manager Setup, Data Volume Management Analysis, Guided Self Services, etc.)

However, when production exceptions are detected by SAP Solution Manager from various monitoring applications

(Database, System, Connections, for example) these exceptions should be documented, and a solution proposed

automatically. Any documentation created by the IT organization while solving issues can be created as a guided

procedure to reduce effort and increase resolution time..

Guided Procedure Browser

Search, create, execute, display or remove Guided Procedures in certain contexts

Guided Procedure Maintenance

Create custom guided procedures in different contexts with different search attributes

Customer Benefits: • Customers can build their own Guided Procedures to offer guided solutions for fixing problems, automatically

or manually.

• In parallel, there will be different SAP applications which will pre-deliver Guided Procedure templates to be

used within different areas, such Business Process Monitoring, Technical Operation, Data Volume

Management, etc.



Planned Innovations FUTURE DIRECTION Today

SAP Product Road Map for Application Lifecycle

Management


Business and IT

Orchestration


Factory


and Mobile

Mobile Applications



Test Management







Today Planned Future

What Is It?

SAP Solution Manager is the central, integrated end-to-end

orchestration platform to accelerate innovation, manage the

application lifecycle and run SAP-centric solutions like a factory.

What value does it deliver?

Quality of change and operation

Business continuity

Reduced TCI / TCO


End-to-End Support for the complete customer solution

Ease of Use and Dashboards Run SAP like a factory Relevance to Business Extended Usage Rights

SAP Solution Manager 7.1 SP05 Support for HANA, Cloud, and Mobile Mobile Applications Business Blueprinting IT Service Management Test Management Infrastructure Management Change Control Management Application Operations Business Process Operations Custom Code Management

Improve Collaboration Between Business and IT

From requirement, to design, to implementation, to sign-off from SAP

From SAP continuous improvement to value realization out of maintenance

From business process monitoring to transformation insights

SAP Solution Manager Future Overall Planning

This is the current state of planning and may be changed by SAP at any time. FUTURE DIRECTION



Orchestration for Both Business and IT Strategies

b

Business Strategy and Operations

Strategize and Run the Business!

Impact of change, Development, Test Management,

Change Control

IT Strategy and Resource Management

Strategize and Run the IT Business!

Solution Operation

Run SAP like a Factory!

Availability, Performance, Quality of Data,

Automation

Application Lifecycle Management

Build Faster and Better! Single Source of Truth

Single

Source

of Truth

CIO

Ops Team Apps Team

Business Process Management, Business Improvement & Analytics

IT Strategy: Management Scorecards, IT Portfolio and Project Management, Enterprise Architecture Management

IT Resources: IT Financial and Asset Management, IT Order to cash and Procure to Pay, HR and Skill Management


FUTURE DIRECTION


Key Links for More Information

For Customers and Partners

Key Links

Road Maps on SAP Service

Marketplace

http://service.sap.com/roadmap

SAP Community Network www.sdn.sap.com/irj/sdn

SAP ALM Homepage

ALM on SCN

http://service.sap.com/alm

http://www.sdn.sap.com/irj/sdn/alm

SAP Solution Manager Homepage http://service.sap.com/solutionmanager

7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman

Solution Manager 7.1 Release

Notes

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/

51fbdbd4941803e10000000a1553f7/frameset.htm

Road Map Contact

Evan Stoddard [email protected]

http://service.sap.com/roadmap

http://www.sdn.sap.com/irj/sdn

http://service.sap.com/alm

http://www.sdn.sap.com/irj/sdn/alm

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman



http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm


Key Links for More Information

For SAP Internal

• Road Maps page on Corporate Portal

• Road Maps on Spotlight

• Road Map Wiki on Corporate Portal

• Road Maps on SAP Service Marketplace

• Live SAP Road Map sessions on SAP Service

Marketplace

• SAP‟s Release Strategy for Large

Enterprises on SAP Service Marketplace

Thank You!


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