Department of Computer Science & Engineering

Smart Complaint Register for

Government Bodies

Under Guidance of

Mrs. Aruna Reddy

Lecturer, Department Of CS & E

BY

Mohammed Nasar-1VI07CS031

Siddharth Kumar-1VI08CS68

Shashi Shekhar-1VI08CS065

Ankit Kumar-1VI08CS091

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Department of Computer Science & Engineering

Contents:

Introductiom

Existing and Proposed system

Hardware & Software Requirements

Analysis

Flow diagram

Implementaion

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INTRODUCTION

In India most of the Complaint registrations for government

bodies i.e.: BWSSB, KPTCL, etc are offline i.e filling a form,

writing the details of problem and address for which we have to

travel to offices or make calls which is tedious.

A mechanism to accept complaints from citizens 24 × 7 would be

the expectation from both the citizens and the government bodies.

With number of people using mobile phones is increasing, it has

become a need for users to provide application on their mobiles, all

facilities one is been utilizing on the internet.

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Introduction(cont...)

In this project the user can take a snap shot of the particular

activity i.e.: water leakage, power cable hanging around, tree fall,

unsocial activity etc.

The application will augment the current position where the

picture is taken. The above augmented picture is sent to the

concerned authority.

The priority of the complaint would be raised if the numbers of

them are considerably more in an area.

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EXISTING SYSTEM

The chief modes of registering complaint is

(a) A visit to the ward office –person in charge listens to the

complaint and asks for some personal details and put it across

into an electronic form for other departments

(b)Through a contact center over a telephone - where the

complaint is registered by an call center agent by typing the

complaint into the system and more recently

(c) Through a web portal.

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Department of Computer Science & Engineering

User can take a snap shot of the activity i.e.: water leakage.

The application will augment the current position of picture taken.

The priority of the complaint would be raised if the numbers of them

are considerably more in an area..

PROPOSED SYSTEM

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PROPOSED SYSTEM(cont..)

The map of city is drawn; here it is colored with red, yellow or green flags

respectively ward wise, depending upon the no. of complaints received in and

area.

Statistical information is maintained such as the no. of complaints received

ward wise, no. of them solved.

The pictures are also displayed to the general public on a discussion forum,

where they can post their comments.

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HARDWARE AND SOFTWARE

REQUIREMENTS Hardware Requirements Mobile which has below features

1.GPS

2.GPRS

3.Android 1.5 or higher

Software Requirements 1.Android Google Api 1.5 or higher

2.Android Development Tool plugin

3.Eclipse 3.4 or higher

4.Sun JDK 5 or higher

5.VS 2008

6.SQL Server 2000 or above

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ANALYSIS FUNCTIONAL REQUIREMENTS

Technical Requirements Client is on android platform buit using android devlopment kit

integrated with eclipse 3.5 or higher sun jdk 5 or higher, written in java

language.

Server side is written in dotnet language using visual studio 2008

integrated with sql server 2000. Visual studio is used to create homepage

containing login for admin and user.

SQL server contains the queries and table for maintaing database

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FUNCTIONAL REQUIREMENTS(contd...)

Interface requiremets

Complaints are categorywise and in chronological order with a unique 36

charachter complaint ID & mobile number.

Description of complaint is limited to 160 characters.

If user fail to fill any of the required specification on client, error is genrated.

For augmenting position GPS of phone is used. For linking GPS to project we

need to obtain the secret key from Code.google.com by regestring ourself with

MAP ADT.

This gives us facility to get exact loacation by calculating longitude and

latitude.

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FUNCTIONAL REQUIREMENTS(contd...)

Behaviour This numeric values of GPS are sent to server using REST service. On

Server,google Map is drawn and position is displayed using flags.

To avoid duplicate complaints and redundancy minimum 25 meter

difference is maintained and complaint must be made in 5 minutes gap.

Here image manipulation is important as we use different megapixel

camera devices which may create error while sending and require high

bandwidth sometime. Application crop and convert the image in base 64

format.

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FUNCTIONAL REQUIREMENTS(contd...)

Security requirements

Members of client side or third party can see details on website but

cannot modify only add comments.

Members of category admin can only update the status but cannot

delete the entry.

Memebers of administrators group can delete entry on database.

The server domain is bought from the “nettgritty” domain provider,

which has also provide us with response SMS sent to the client.

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NON FUNCTIONAL REQUIREMENTS

Scalability: Functional Scalability: we can enhance the system by adding hospital

services etc.

Rural schools and colleges are provided with Akash Tablets which

has android os, so number of user increases.

Adminstrative scalability: It can be applied to all government bodies

every individual body can do category admin login and update status.

Reliability: The client application can work on any android phone its compatible

to all versions of it and with minimum hardware requirements.

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NON FUNCTIONAL REQUIREMENTS(contd...)

Client requires 64kb/s 2G databandwidth for sending the data. Failure

rate are possible in augumenting the longitude and latitude if GPS is not

conneted

.

Usability: Complaint can be written in natural language. Symbol of government

body name given as option. Turns on camera automatically no need to

turn on camera seprately.

Security: Autentication: for everytime a complaint is requested user mobile

number is sent and displayed so no fake complaint is possible.

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NON FUNCTIONAL REQUIREMENTS(contd...)

Maintainability:

APIs are open so modification can be done on client as well on server

part.

Changing the sim card or changing the device wont create ambiguity as

phone send only own user number.

Portability: Portability possible for android phone but not for any os phone like

symbian, bada or meego as their APIs are not open to third party.

Reusability: Same code can be used in hospital management , PF office, Passport

Office. Department of Computer Science & Engineering

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Department of Computer Science & Engineering

START

Display the Home Activity with Buttons for each category

If Button clicked is for one of the category? [BWSSB,BESCOM,TRAFFIC, POLICE,BBMP]

Display Complaint Activity by passing category name which user has selected [Take picture, Remark, Register ]

Y

N

Exit Button clicked Close the Application

Get Handle of Location Manager

Find out Location Providers available on device

A

FLOW DIAGRAM

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If GPS Provider avaialable?

Use GPS Provider

Y

Type the Remark

If Take Picture Button Clicked

1) Device camera is accessed to take the picture

2) encode the Image(Base64 Format)

Y

Request Location Manager about the location updates for every 5 mins for minimum distance as 25m.

N

N

Display toast C

C

C

If Network Provider avaialable?

Use Network Provider

Y

N

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Department of Computer Science & Engineering

Get latitude and longitude, date & time

Send the following Data to the server via HTTP

1)Mobile number 2)Lat & Long 3)Date & time

4)Category 5)Priority 6)Image

Once the Register Button is clicked, Display dialog with options 1) High 2) low 3) medium priorities

Rest Client is used to communicate between Client and server

Web page Login can be done by user or Admin

Category wise status of the complaint can be checked

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Department of Computer Science & Engineering

SMART COMPLAINT CLIENT

Main Activity

Attributes Private Button bwwsbB

Private Button bescomB

Private Button policeB

Private Button trafficB

Private Button bbmpB

Private Button exitB

Operations Public void onCreate(Bundled

Saved Instance

Public void onClick(view v)

Upload Service

Attributes Private string remark

Private int priority

Private double longi

Private double latti

Private string imageName

Private string number

Private int category

Private Handler

uiHandler=new Handler()

Private Runnable runner=new

Runnable()

Operations Public Binder onBind(Intent

arg[])

Public void onStart(intent

intent int started)

Private String Create xml()

MODULES

Complaint Activity

Attributes public class

private Button pictureB,

registerB;

private EditText remarksE;

private ImageView iv;

private Location

currentLocation = null;

private LocationManager

locationManager;

private int category;

private String

LOCATION_PROVIDER =

null;

protected LocationListener

listener;

private String

mPhoneNumber;

private int priority;

private boolean isPicTaken

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SMART COMPLAINT SERVER

Smartcomplaintweb Smart

complaintservices

Attributes Imagesampler.cs

IsmartComplaint.cs

SmartComplaint.cs

Web.config

SmartcomplaintDAC

Attributes

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THANK YOU

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