smart digital world smart education · smart digital world smart education steve given corporate...
TRANSCRIPT
SMART DIGITAL WORLD
SMART EDUCATION
Steve Given Corporate Solutions Technologist, Smart Campus and Healthcare Solutions
Mike Leeder Corporate Solutions Technologist, Smart Campus and Education Solutions
Thank you Sponsors!
Global
Sponsors
Gold
Sponsors
Silver
Sponsors
@Avaya
#AvayaATF
Join the
Conversation
© 2016 Avaya Inc. All right reserved 4
SMART DIGITAL WORLD
© 2016 Avaya Inc. All right reserved 5
1 Competing for a Shrinking Student Population
Providing Superior Learning Experiences and Student Outcomes
Communications with Students and Parents
$ Managing Costs and Complexity
Campus Safety and Security
CHALLENGES AND DRIVERS
LOWER AND HIGHER EDUCATION
© 2016 Avaya Inc. All right reserved 6
SMART EDUCATION SOLUTIONS
Parent
Engagement &
Notification
User
Proximity
Apps
Smart
Buildings and
Campus
Smart
Onboarding
Innovative
Application
Development
Distance
Learning
© 2016 Avaya Inc. All right reserved 7
SMART CAMPUS SOLUTION
IMPROVE CAMPUS SAFETY AND COMMUNICATIONS
Mobility
Video Surveillance
Access Control
Situational Awareness
Notification
Paging and Intercom
Avaya Solution Partners
Challenges
Managing student and staff safety, anytime, anywhere
Cost of disjoint, aging building systems
Solution
Avaya’s Full Stack
Best in class ecosystem partners
Open, scalable and cost effective SIP and multicast network
One integrated solution to learn and operate
© 2016 Avaya Inc. All right reserved 8
SMART CAMPUS SOLUTION
FOLLOWS STANDARD EMERGENCY PLANNING MODEL
Risk assessment
Drills and communication / security systems
Accessibility, mobility &
reachability
Monitor, access and notification
Avaya Smart Campus Solution: Improved Situational Awareness
© 2016 Avaya Inc. All right reserved 9
A COMPREHENSIVE END-TO-END SOLUTION
COLLABORATIVE COMMUNICATIONS
Mobility Collaboration Services
SMART ENDPOINT DEVICES
Paging & Intercom School Security Bells, Alarms & Notifications
COMMUNICATIONS CORE
Avaya IP Office Avaya Networking Avaya Aura
Enhanced communications for effectively managing emergencies
Immediate access to critical situational information
Fully integrated end-to-end solution including: building access control, priority communication and emergency management
Flexible and scalable deployment models for schools of all sizes
Simple management, reusing of current infrastructure
© 2016 Avaya Inc. All right reserved 10
FLEXIBLE DEPLOYMENT OPTIONS
CAMPUSES OF ALL SIZES
Small campus or small multi-site Up to 3000 extensions, 150 sites (IP Office 10.0) Local management and monitoring ERS based networking
Large campus or large multi-site Up to 350,000 SIP endpoints, 250,000 users and
250 sites (Aura 7.0) Centralized management ERS and VSP/Fabric based networking
Midmarket Core
Ethernet Routing Switch
WLAN 9100
Enterprise Core
WLAN 9100 Virtual Services Platform / Fabric
Ethernet Routing Switch
Smart PoE Endpoints
© 2016 Avaya Inc. All right reserved 11
SMART CAMPUS FOR EDUCATION
EXAMPLE
Gym
Library
Office
Hall
101 102 104
105 107
SIP Audio Alerter
IP Office ERS Switches (e.g. ERS 4800)
Bell Scheduler
106
Emergency Call Button
Phone
Phone
Avaya Communicator
Softclient
Main Entrance
Video Door Controller
Audio Door Controller
Rear Door
SIP Ceiling Speakers
Legacy Analog
Speakers
Outdoor SIP Loud Speaker
Hidden Emergency
Button
SIP Video Surveillance
Avaya Mobile Apps
© 2016 Avaya Inc. All right reserved 12
MOBILE ALERTING AND COMMUNICATION
Door Controllers
Emergency Button Notification
PC and Mobile Instant Messages
Paging and Alerting
Avaya Mobile
App
for IP Office
Manage communications
and emergencies from
mobile devices Emergency Activation and
Announcements
Broadcast
Messaging
Emergency
Soft Button
Door Access
Control
© 2016 Avaya Inc. All right reserved 13
SPEECH INTELLIGIBILITY
WIDEBAND (G.722) PAGING
“Naturalness”
STI-PA
Speech Transmission Index
For Public Address
Wider speech bandwidth for better voice quality
Speech clarity and intelligibility, especially in noisy environments
Superior to narrowband (G.711) IP or analog speakers
© 2016 Avaya Inc. All right reserved 14
FLEXIBILITY AND SCALABILITY
AVAYA SIP AND MULTICAST
Fabric Connect / Networking
IP Office
SIP / RTP
IP Multicast of RTP Stream
Group Page
Two-way, hands-free SIP
Group, Multicast and Legacy paging
Massively Scalable with Avaya Aura and Fabric Connect
SIP and Group Paging
Adaptation to Legacy Paging
Multicast Paging
Zones
Multicast Paging
Zones
© 2016 Avaya Inc. All right reserved 15
AVAYA NETWORKING
SECURE NETWORK ACCESS, ENABLE VISITING STUDENTS
Secure Network Access, Enable Visiting Students
Avaya Fabric Connect, WLAN 9100, Identity Engines
Segmented applications & traffic • Provision users/devices instantly • Application control
LMS, SIS,…
Students WLAN 9100 IDE
Visiting Student / Faculty
Classrooms
Internet
Student
Zone
Staff
Zone
UC
Zone Security
Zone
Fabric Connect
© 2016 Avaya Inc. All right reserved 16
IP VIDEO SURVEILLANCE
THE BEST SOLUTION FOR IP MULTICAST VIDEO
Avaya Fabric Connect
Simple Single Protocol
Ease of Configuration Edge provisioning - no need to touch core
Lightning Fast Recovery Sub-second recovery <200 ms
Massive Scaling Support for tens of thousands of cameras
Predictable Performance Eliminates CPU spikes
Secure Traffic Separation One network for all your services
Addressing all requirements and deployment scenarios with one network
configuration for all use cases
Avaya Lab Tested
Always-On Video Feeds and Notifications
© 2016 Avaya Inc. All right reserved 17
SIP ENABLED VIDEO SURVEILLANCE
ENABLING “INTERNET OF THINGS” INTERACTIONS
SIP Invite, SIP Events Non-SIP (IoT) Events • Motion Detection • Audio Detection • Push Button • Device Tampering
SIP Initiated Outcomes • SIP Invite / Calls • SIP Event Notification • Group Paging • SIP Relay Control (e.g.
lock door)
SIP Endpoints
© 2016 Avaya Inc. All right reserved 18
SMART CAMPUS EXAMPLE
LOCKDOWN
A video surveillance trigger alerts staff of a potential forced entry
Video Motion Alarm. Office staff views video
feed to assess the situation
© 2016 Avaya Inc. All right reserved 19
SMART CAMPUS EXAMPLE
LOCKDOWN
Office staff call Emergency Services
Emergency services is contacted to report
the incident
PSAP
© 2016 Avaya Inc. All right reserved 20
SMART CAMPUS EXAMPLE
LOCKDOWN
An alert is sent to key individuals
Principal is informed via a call to their
Avaya Communicator Mobile Apps
© 2016 Avaya Inc. All right reserved 21
SMART CAMPUS EXAMPLE
LOCKDOWN
Real-time situational analysis
Principal analyzes the situation using a video
feed on their smartphone
© 2016 Avaya Inc. All right reserved 22
SMART CAMPUS EXAMPLE
LOCKDOWN
Initiate Emergency Response - Lockdown
Principal activates “School Lockdown” by
dialing Lockdown extension and secure
activation code
© 2016 Avaya Inc. All right reserved 23
SMART CAMPUS EXAMPLE
LOCKDOWN
Visual Notifications
Strobe lights display a specific
“Lockdown” flash pattern
© 2016 Avaya Inc. All right reserved 24
SMART CAMPUS EXAMPLE
LOCKDOWN
Priority page on phones and speakers
Priority Page: “This is the Office. The school is activating
a protective procedure. We are now moving to Lockdown mode.
Please secure classrooms and acknowledge.”
© 2016 Avaya Inc. All right reserved 25
SMART CAMPUS EXAMPLE
LOCKDOWN
Staff silently remain in constant communication and monitor status
Teachers quietly report student status to the principal and office
staff with Broadcast Instant Messaging groups
© 2016 Avaya Inc. All right reserved 26
SMART CAMPUS EXAMPLE
LOCKDOWN
Mass notification of emergency status
Office sends a Lockdown notification to parents and
school authorities via email, SMS, & calls
© 2016 Avaya Inc. All right reserved 27
SMART CAMPUS EXAMPLE
LOCKDOWN
Monitor for arrival of Emergency Responders
Staff monitor video surveillance feeds to
see when the first responders arrive
© 2016 Avaya Inc. All right reserved 28
SMART CAMPUS EXAMPLE
LOCKDOWN
Unlock door for Emergency Responders
Two-way video validates the first
responder’s identity; door is remotely
unlocked.
Two-way video validates the first
responder’s identity; door is remotely
unlocked.
© 2016 Avaya Inc. All right reserved 29
SMART CAMPUS EXAMPLE
LOCKDOWN
Activate All Clear
Principal dials Deactivation code; “All clear”
notification played on all speakers and
phones
© 2016 Avaya Inc. All right reserved 30
SMART CAMPUS EXAMPLE
LOCKDOWN
Notify Parents and School Board Authorities
Essential outside contacts notified via email, SMS, &
calls that normal operations have resumed
© 2016 Avaya Inc. All right reserved 31
EMERGENCY CALL
ON-SITE NOTIFICATION
Challenge: When an Emergency Call is made….
Does anyone know?
Which phone made the call?
Can local staff and emergency responders locate the caller?
Do they have real-time situational data, such as maps and video?
© 2016 Avaya Inc. All right reserved 32
ON-SITE EMERGENCY NOTIFICATIONS
USE CASE
1
PSTN
PSAP 2
3
4
Main Office or
Campus Security
ERS
IP Office
PC Notification
(Pop-up, Audible Alarm)
1. User dial an Emergency
Call (e.g. 911)
2. Call is routed to PSAP
3. UC System sends
notification to the Sentry
On-Site Notification Server
4. Office staff are
immediately notified of the
emergency call vi pop-up
and Audible Alarm
© 2016 Avaya Inc. All right reserved 33
GEO-FENCING AND SURVEILLANCE
STUDENT SAFETY
Emergency Response
Student in “unsafe” geo-fenced zone detected with beacons / WLAN 9100 AP
Alert generated to Teacher’s mobile with video feed; IP Office Server picks alert from Beacons server
Emergency Response using Smart Campus endpoints and procedures
Un-Safe Zone
WLAN 9100 Geo-fence Un-safe
Zone Detection
IP Server (Beacons + IP Office) Proximity
Detection
Video Surveillance
1
2
4 3
Alert with Video Feed URL
Trigger Emergency Response
© 2016 Avaya Inc. All right reserved 34
SMART ON-BOARDING
COMPETE EFFECTIVELY FOR SHRINKING POOL OF STUDENTS
Avaya Experience Portal, Avaya Aura Contact Center, POM
© 2016 Avaya Inc. All right reserved 35
SMART ON-BOARDING
USE CASE
1
Scopia Online Class
2
3
4
Student
Registration Web Page
Confirmation Email
Scopia Online Course
© 2016 Avaya Inc. All right reserved 36
DISTANCE LEARNING
REACH MORE STUDENTS WITH IMMERSIVE ONLINE LEARNING
Avaya Scopia, Web Collaboration
EASY Easy to use. No learning curve
Affordable On-premise or hosted
options
ACCESS Video
endpoints, desktops, mobiles
Immersive Scopia video, web and mobile collaboration
© 2016 Avaya Inc. All right reserved 37
NEW SCOPIA STREAMING AND RECORDING
FLEXIBILITY AND SCALE
All in one Appliance
– Up to 10 concurrent captures @ 1080p
– Up to 1,500 live viewers (Live Streaming)
– Up to 400 concurrent playback (VOD)
Distributed Servers
– Flexible CDN
– Build your own private CDN
– Use a 3rd party CDN (Highwinds)
– Or both (hybrid)
– Best scalability in the market
– Up to 100,000 live viewers
© 2016 Avaya Inc. All right reserved 38
BUILDING REAL-TIME COMMUNICATION APPLICATIONS
RAPIDLY DEVELOP AND DEPLOY
Avaya Breeze, Avaya Snapp Store
Orchestrate interactions between
people, media, devices and events
Event-Driven Outcomes
Business
Events
Emergency Alert
Social Media
Fraud Detection
Inbound Call
Shortage SMS text
Video
Avaya Breeze
Context Resource Assignment
Speech analytics
WebRTC
Team Formation
Multi-channel broadcast
Contact Intercept
Workflow
People,
Media, Devices
© 2016 Avaya Inc. All right reserved 39
DYNAMIC TEAM FORMATION
RAPID TEAM CREATION, SITUATIONAL ANALYSIS
Campus Security
Avaya Breeze
Dynamic Team Formation Application
Avaya Scopia
1
Emergency Alarm Notification
(SIP) Select Emergency Response Team
SMS and Email Notifications with Scopia Link
Join Scopia Video Conference
Present video stream in Scopia conference
2
3 3
4 4 5
Police First Aid Team
© 2016 Avaya Inc. All right reserved 40
PROACTIVELY ASSIST AT-RISK STUDENTS
BETTER STUDENT OUTCOMES
Avaya Proactive Outreach Manager, Avaya Breeze
Analytics Snap-In with a
proactive outreach
communication system
At-Risk Students
data
Live personnel (only as needed)
Voice
Text
E Mail Access data output from
student analysis tools
Contact student by email, voice,
text
Send a reminder to meet with their
TA
SIP
Proactive
Outreach
Manager
© 2016 Avaya Inc. All right reserved 41
AUTOMATED ALERTS AND NOTIFICATIONS
QUICKLY SEND IMPORTANT MULTI-CHANNEL MESSAGES
Mass Notification Solution
Notifications & Alerts:
Emergency notifications
Student, Parent and Staff Alerts
Reminders of upcoming events
Text
Voice Messages, Instant
Conference
Pagers
Avaya Notification Solution / Breeze
Multiple Channels
SMS
IP Phone Broadcast
Voice (TTS)
Instant Conference
© 2016 Avaya Inc. All right reserved 42
PARENT ENGAGEMENT
USE CASE
Avaya Aura® Avaya
Notification Solution
Initiate Lockdown Drill
Report and Manage Lockdown
Resolution and All Clear
Notify Staff, Students and Parents
Voice 1
2
3
4
4
4
© 2016 Avaya Inc. All right reserved 43
AVAYA NOTIFICATION SOLTUION
MESSAGE FORMAT
Avaya Notification Solution – Message Format
1.Text Message Subject
2.Text Message Body
3.Audio Message
4. Save
© 2016 Avaya Inc. All right reserved 44
1 Competing for a Shrinking Student Population
Smart On-Boarding, Proactive Student Management
Providing Superior Learning Experiences and Student Outcomes
Distance Learning, Immersive Web and Video, User Proximity
Communications with Students and Parents
Proactive Student Management, Avaya Notification System
$ Managing Costs and Complexity
Simplified Networking, Avaya Breeze Apps
Campus Safety and Security
Smart Campus Solution, On-Site Notification, Video Surveillance, User Proximity
SMART EDUCATION SOLUTIONS
Visit Our Smart City
6:30pm 9:00pm
Monday, April 4
7:00am 8:30am
12:15pm 1:30pm
Tuesday, April 5
7:00am 8:30am
12:15pm 1:30pm
6:00pm 8:00pm
Wednesday, April 6
7:00am 8:30am
(Expo closes after
breakfast)
Thursday, April 7
Expo Hours
Complete your survey at the end of the session in the Mobile App
✓
✓
✓
✓
✓
© 2016 Avaya Inc. All right reserved 47
© 2016 Avaya Inc. All right reserved 48
AVAYA NOTIFICATION SOLTUION
NOTIFICATION SCENARIOS
Avaya Notification Solution – Message Format
Email Text Notification Scenarios
© 2016 Avaya Inc. All right reserved 49
VISIT THE SMART EDUCATION DEMO BOOTH
Parent
Engagement &
Notification
User Locality
Apps
Smart
Campus
Solution
Smart
On Boarding
Avaya
Breeze
Dynamic
Team
Formation
Distance
Learning