Smart inBusiness Voice and Data Services

Message from our CEO

Veer PassiChief Executive OfficerKalaam TelecomKingdom of Bahrain

At Kalaam, we continually look for ways to create sustainable value for our customers. We do that by delivering innovative, cost-effective solutions and a reliable communications network to more than 1000 enterprises across the Kingdom of Bahrain. Our customers include some of the largest corporates from various industry segments - banking & finance, hotels & hospitality, industrial & trading, government & educational institutes, and ICT.

From its inception in 2005, Kalaam has steadfastly created relationships based on personalized service and customer satisfaction. All of Kalaam’s inBusiness Services come backed with the Kalaam Advantage: premium Next Generation Network technology, dedicated corporate account manager for every client; an online account management portal, technical support with defined service level agreements; plus 24 x 7 customer care. This makes us an ideal telecommunications partner for SMEs and corporates who require a one-stop shop for all their communications needs.

Our goal at Kalaam is to be the first choice for best-value offerings in advance voice, data, and value-added services to business customers. We are committed to achieving this goal, through continuous investment in personalized service, quality and innovation.

1

It is my pleasure to introduce Kalaam Telecom, a company that has been committed to bringing premium telecom solutions to your business at an affordable price. Since its inception in 2005, Kalaam has built a reputation on providing customers with a fresh and innovative approach to telecommunications and is well-known and trusted for a comprehensive range of services like International voice offerings (VoIP & TDM) in single-stage and two-stage dialing services, Dedicated Internet Connectivity, and SIP trunking solutions.

Kalaam continues to be the leading alternative telecom solutions provider, offering quality-driven products and services for fixed lines, mobiles and high-speed internet- and a company that delivers exceptional value for customers in the Kingdom of Bahrain.

While these are highly competitive times for the telecom Industry in the Kingdom of Bahrain, we, at Kalaam Telecom see this as an opportunity to provide better service and greater reach. We are looking forward to a dynamic year of growth and are confident that we will remain a customer-focused company.

We thank our customers and partners who have stood by us and we look forward to continuing a long and successful association with them.

And to you, our potential new customer, we hope you will get “inBusiness” with Kalaam as your one-stop cost-savings telecommunications partner.

Message from Our Chairman

Nezar Al SaieChairmanKalaam TelecomKingdom of Bahrain

3

Board of Directors

Mishaal Al Usami - Vice Chairman Yousef Al Quraishi

Basem Al Saie Faisal Al Shoaibi

Suleiman MaaniWalid Al Shoaibi

About Us

About Us

As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced voice, internet, data, and value added services to business customers.

Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain. Our policy of openness and frankness is central to our management’s philosophy. A keyindicator has been the amount of renewed and continuous business awarded to Kalaam over the past five years.

Besides serving the commercial business community in Bahrain, Kalaam has a well-established line of retail products that provide the most innovative, and cost-effective solutions that make communication accessible and affordable to anyone.

Kalaam’s network is a state-of-art Next Generation Network (NGN) deployment, capable of supporting both traditional and non-traditional voice traffic. With direct interconnects to more than 30 operators worldwide and direct routes to more than 150 countries, Kalaam Telecom continues to provide the best alternative voice and data services in the region.

5

Our Technical Profile

Our Technical Profile

Our network consists of Next Generation Network Technology and is fully redundant. Our technical capabilities include but are not restricted to:

Our licenses: •ANationalFixedLicensetoimplement,operateandmanageourownnational fixed network offering voice services. • AnInternetServiceProviderLicense,whichallowsustoofferInternetaccess and services to both residential and corporate customers. • AnInternationalTelecommunicationServicesLicense,whichallowsustooffer international voice services to both local and international customers. • ValueAddedServicesLicense,thatallowsustoofferourcustomersvalueadded services such as our pre-paid calling cards.

7

Data Solutions• DedicatedInternetConnectivity- Wired & Wireless• InternationalDataConnectivity-MPLS,IPLC• ADSLInternetConnectivity

Enterprise Solutions• BranchtoBranchVoiceConnectivity.• Back-up• DataCentreHosting

Voice Solutions• CarrierPreSelect(VoIP&TDM)• SIPTrunkingSolutions-IPPABX• Toll-freenumberandshortcodes• WholesaleVoiceTransit

ICT Solutions• VPN• PABX

Our Values

Customer-Focused:A customer is of primary importance and deserves our best service, attitude and consideration. At Kalaam we understand that our success comes from developing long lasting relationships with our valued customers.

Value-Based Solutions:We know that our customers both deserve and appreciate great value, which is why we provide the best quality communication services for prices we know you will find reassuringly affordable. Our value driven business means we offer you exactly what you need to get you talking to the world at a fair and affordable price.

Quality-Driven:Quality to Kalaam means clearer telephone lines and fast & stable internet connections. We offer you product solutions that are equal to and better than anything you can find on the market. We guarantee that our service will always meet and exceed your expectations, increasing your comfort and faith in Kalaam to be your communications partner.

Our Values

9

Our Commitment

Our Commitment

Our commitment enables you to connect through advanced, state-of-the-art products and services, providing personal attention that delivers exceptional value.

Here’s how we deliver on our promise: Choice in connectivity and scalability You may choose to connect your fixed landlines or your mobile lines utilizing your existing telecommunications set-up or choose the latest VolP solutions comprehensive data connectivity with bandwidth management.

Competitive pricing and attractive bundled offers Gives you flexibility, choice and total control over your telecommunication expenditure.

Fully managed and monitored connectivity Offers the highest network resilience and service level assurances for your business critical systems.

Clear & accountable service level agreements Gives you the assurance of consistent delivery of all our products and services.

24 x 7 customer support center and Network Operations Centre (NOC) Continuous support is available around the clock and all year long.

Flexible payment methods You can use either pre-paid or post-paid accounts giving you the ability to monitor and manage your accounts and usage online through our secure website.

11

Our Products & Services

Our Products & Services

Kalaam inBusiness LineAt Kalaam, we work to provide our customers with solutions that significantly reduce their telecom expenditure. Over the past years, we have provided services that give significant savings- upto 80% off on both voice and data communications in some cases. With our Voice, Talk and Data Klik solutions, our corporate clients can be sure of maintaining a high quality of calls and data connectivity.

Kalaam inB2B (Wholesale) Line: Kalaam Wholesale delivers customized communication solutions that effectively meet the needs of the operators, service providers and ISPs who seek to utilize IP, capacity and voice services from Kalaam on a regional/International basis. Kalaam also provides Bulk SMS services.

Kalaam inDividual LineFor the past five years, Kalaam’s pre-paid calling cards, K-talk and Kalaam161 have been providing international calling to over 150 countries making affordable calling available to all. In 2009, a pioneering product hala (smart dialer) was launched successfully, providing a cost-effective alternative to calling cards.

13

We understand that people are fundamental to the success of our business and undertake all assignments with a total commitment to deliver a quality service in the provision of high calibre personnel. Working directly with Service Providers, our exceptionally experienced team of consultants, engineers, and technicians are providing ongoing, cost-effective support for well-known, mission-critical products. Our 24/7 Customer care support and Network Operations Centre are available for any problem resolution and unlimited consultation on services by knowledgeable support staff.

Our Team

Our Partners

Avaya, Bahrain India International Exchange Company, Bank of Bahrain & Kuwait (BBK), Bahrain Finance Exchange, Batelco, Bharti Airtel, CISCO, Dell Networks, Digitalk, HP Networks, IBM, Microsoft One Distribution, Reliance, RIPE, Sharaf DG, Tata Communications, Telecommunication Regulatory Authority (TRA), Viva, Zain, and Zajil Telecom to name a few.

16

For up-to-date contact information, please visit our website: www.kalaam-telecom.com

A. By phone Kalaam’s Head Office - to speak to any department - 1616 8686 Timings: 8.30 a.m. to 5.30 p.m. Days: from Sundays through to Thursdays.•inBusinessServicesSalesDesk-80018001;•inBusinessCustomerCare-16100100

B. By fax Kalaam’s Head Office & Customer Care Centre: 1616 8688

C. By email•Sales:sales@kalaam-telecom.com•Admin:info@kalaam-telecom.com

D. By letter Kalaam Telecom Bahrain, Office Suite 1002, 10th Floor, Almoayyed Tower, P.O.Box 21421, Seef District, Kingdom of Bahrain.

Kalaam Telecom Bahrain B.S.C

10th Floor | Almoayyed Tower P.O. Box 21421 | Seef District | Kingdom of Bahrain Tel. (+973) 1616 8686Fax.(+973) 1616 8688

Kalaam Customer Care CentreMezzanine FloorAlmoayyed Tower North EntranceSeef DistrictKingdom of BahrainTel. (+973) 16 100 100Fax: (+973) 1616 8688

www.kalaam-telecom.com

Contact Us