Machine Data Analytics is helping Storage Vendors reach 99.9999% availability.

99.9999% Availability

BIG Challenge

MACHINE DATAANALYTICS

Transforming unstructured machine data is a herculean task for storage vendors.

TWO KEY CHALLENGES INCLUDE:

According to top storage vendors:

In storage, rampant data growth coupled with compliance have increased complexity to unmanageable levels

– Forrester

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Monitoring the health and uptime of storage infrastructure.

Incident Management

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65%of companies are focusing their efforts on Monitoring – the ability to monitor assets to identify operating issues for more proactive maintenance.

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– Accenture

Reducing mean time to resolution (MTTR) Preventing future incidents from occurringUsing analytics for root cause identificationIdentifying the conditions that created the problem to create a permanent fix or workaround

It takes an average of 12 hours to identify and resolve any escalated issue

More than two thirds of the time is spent on root cause analysis: finding, organizing, and making sense of the glut of diagnostic log data coming back from the product.

BIG OpportunityGlassbeam’s unique cloud based machine-data analytics is now available to storage product manufacturers – so they

can offer them as a value-added, revenue generating service to their customers.

How it works:The Glassbeam Platform is able to capture terabytes of structured and unstructured operational data from product log files of all deployed devices. This revolutionary system has a breakthrough technology language called SPL™ (Semiotic Parsing Language) which is used to describe and create meaning and relationships between elements in operational data.

WHAT IT CAN DO:End-to-end coverage: Glassbeam Storage encompasses the entire life cycle of a data artifact: Collection, Ingestion, Transformation, Preparation, Analysis, and Visualization.

Predictive capabilities: Apply deep machine learning algorithms to analyzed data to predict outcomes for key variables: Capacity, Performance, Storage, etc.

Remote Monitoring and Maintenance: Easily monitor and interact with your connected machines and perform critical patches, fixes and upgrades for optimal performance.

Deployment: Avail of a secure cloud-based platform with a lightweight version also available at the edge.

Speedy root-cause analysis: Reduce MTTR by more than 40% by drilling down to the root-cause of any Support issue using powerful keyword search.

Auto-ticket creation: Support tickets are automatically created (including in Salesforce.com) based on known patterns in log file data.

BIG BenefitsGlassbeam gives the following benefits to storage

product manufacturers:

Enhanced revenue opportunities. The service can be private-labeled and priced by the product manufacturer. It can be sold as a new Healthcheck Service or

packaged as part of a premium support plan.

No capital expenditure. Since it is easily accessed via standard web browsers, the

Glassbeam platform requires no capital investment by product suppliers or their customers

Reduced support SPEND.Customers are empowered to take a more active, self-service

approach to monitoring product performance. Potential problems can be spotted in advance, allowing preventive steps

to be taken before performance is affected.

Faster problem resolution.Mean time to resolution (MTTR) can be drastically reduced. If a

problem should occur, all parties working on the matter can see the same set of data by logging into the Glassbeam portal.

This streamlines the resolution process by ensuring that everyone is looking at the same information.

Stronger customer relationships:By adding Glassbeam capabilities to their support services,

suppliers demonstrate to customers that they are in the vanguard of modern support techniques leading to:

Enhanced customer satisfaction

Elevated product reputation

GLASSBEAMTechmart Building5201 Great America ParkwaySuite 360Santa Clara, CA 95054

Ph: 408-740-4600Fax: 408-740-4601Media Inquiries: glassbeam@claritycommunications.us

© Copyright 2016 Glassbeam, Inc. All rights reserved.

Smart StorageHow Analytics on Unstructured Machine

Data can transform Storage Machines into intelligent Storage Systems

Glassbeam Analytics

Glassbeam is trusted by some of the largest and most innovative storage companies in the

world to provide them meaningful analytics on machine data

TM