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SyndicateBankHO:Manipal CO:Bangalore

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SME Charter

SME CHARTER

Charter for Small and Medium Enterprises

(SME)We have built our reputation as a customer-

centric Bank on a strong foundation of values.We continually sharpen and hone our skills tosuit your convenience. It is our mission toensure that your banking experience with us isunrivalled in excellence. The Citizens Charteris one more effort for improvement of ourCustomer Care measures. It gives youinformation on your rights as a customer, themechanisms available to you to correct us ifnecessary and also on the products andservices offered by us. Our aim is your Delight.This Charter is our way of stating withconfidence: Thank you for choosing us. It isindeed the right choice

Through the Citizens Charter the Bank hascommitted itself to constantly endeavour tocusotmise its initiatives for addressing thevarying needs of different segments of its vastcustomer base. In fulfillment of thiscommitment, the Bank has evolved aCustomer charter for the exclusive use of itscustomers in Small and Medium Enterprises

(SME) segment. This Charter providesdetails of the special terms and benefits thatthe Bank offers to its SME customers.

SME segment consists of THREE major set ofborrowers, viz.,

Micro Enterprises, with investment inplant and machinery upto Rs. 25 lac undermanufacture sector and upto Rs. 10 lacunder service sector

Small Enterprises, with investment inplant and machinery of over Rs. 25.00 lacto 500 lac under manufacture sector and ofRs. 10.00 lac to Rs. 200 lac under servicesector

Medium Enterprises, with an investmentin plant and machinery of over Rs. 500 lacto 1000 lac under manufacture sector andover Rs. 200 lac to Rs.500 lac underservice sector.

The Charter discusses the facilities available tothe Customers under SME as a whole.

Acknowledgement for receipt of loan applicationby branch by affixing date stamp.

Simple loan application form for all creditfacilities to Micro and Small Enterprises and forMedium Enterprises up to Rs. 2.00 crores alongwith checklist as per IBA guidelines

Time Norms for disposal of loan applications:1. Upto Rs. 25000 2 weeks2. Over Rs. 25000 &

upto Rs. 5.00 lac 4 weeks3. Over Rs. 5 lac 8 to 9 weeks

No collateral security for advances upto Rs. 5lac and accounts to be covered under CGMSE asper RBI Guidelines.

Collateral security are also waived for advancesover Rs. 5 lac upto Rs.100.00 lac for viableprojects based on good track record and financialposition under CGMSE.

Composite Loans upto Rs. 100 lac aresanctioned to Small Enterprises under singlewindow scheme.

Loan quantum: Minimum 20% of projectedannual sales turnover (P.R. Nayak Committeenorms) for working capital requirements.

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