sme corp score

SCORE(SME Competitiveness Rating for Enhancement)

a presentation by

SCORE

• Developed in August 2007 • A need to develop a quantitative assessment tool to enable

SME Corp to evaluate the impact of our programmes to the SMEs’ growth. (RMK-9 financial assistance has benefitted more than 10 000 SMEs and MEs)

Objective• This diagnostic tool is intended to measure companies’

capabilities as a basis to understand their areas of strength and weaknesses, and needs to assist companies to move up to higher level of performance.

Functions• Identify strength and weaknesses of SMEs in order

to recommend measures for improvements.• Facilitate linkages of potential SMEs with large

companies / MNCs.• Link export-ready companies to MATRADE.

Definition of SMEs

• A comprehensive diagnostic tool to rate & enhance competitiveness of SMEs based on performances & capabilities.

• Developed in August 2007.

What is SCORE?

• Identify strengths & weaknesses for improvements;• Facilitate linkages.Function

• Business Performance• Financial Capability• Management Capability• Production Capability

Parameter

• 0 – 2 Stars : Very basic business operation• 3 – 5 Stars : Some degree of sophistication

& can be groomed for exportCharacteristics

• Retail & Distributive Trade (PUNB)

• Construction (CIDB)• ICT (MDeC)

Implementation Channel

(Existing Collaborators)

Example of Radar Diagram (3-Star)

Analysis: Weak in financial capability

Assistance: Require financial management training

• Maintenance, Repair & Overhaul (MINDEF)

• Professional Services

(PSDC)

• Technical capability• Quality System• Innovation

SCORE Introduction

5

Visit & SCORE As a basis to identify :

• Strengths & weaknesses for improvement• Type of incentives/ assistance • Capable SMEs to facilitate linkages.

SMEs

Get SCORE In 3 Easy Steps

SCORE ModelsIn collaboration with the SME Corp. Official Strategic Partners, there are currently 7 types of SCORE Model (inclusive 1 M-CORE Model for micro-enterprises) made suitable for most local type of industries.

SCORE ParametersMANUFACTURING &

MANUFACTURING RELATED SERVICES

DISTRIBUTIVE TRADE CONSTRUCTION ICT MAINTENANCE, REPAIRING & OVERHAUL

PROFESSIONAL SERVICES -

CONSTRUCTION

Business Performance






Financial Capability


FinancialCapability

FinancialCapability

FinancialCapability

FinancialCapability

Management Capability






Production Capacity

Operation Management

Project Management

OperationalManagement

Operational Management

Professional Capability

Quality SystemCompliance to Requirements

Compliance & Recognition

Marketing Capability

Technical Capability

Project Management


Marketing Capability


Talent Development

Quality System & Innovation

Innovation & Creativity

InnovationStock

ManagementProcurementManagement

Innovation

SCORE ResultThe capability and performance are measured based on seven parameters that vary across sectors. SCORE results are being graded by the number of stars acquired (max. 5 Stars) and also being portrayed by the radar diagram (examples) such as follows:




Production CapacityInnovation

Quality System


0

1

2

3

4

5




Production CapacityInnovation

Quality System


0

1

2

3

4

5

Notes:

1. 0 – 2 Stars: Very basic business operation.3 – 5 Stars: Some degree of sophistication and may be groomed ready for export.

2. The result will only applicable/valid for a term of 1 year. Upon expiry, the existing applicants may wish to apply for a re-SCORE.

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SCORE RATING CRITERIA – MANUFACTURING & MANUFACTURING RELATED SERVICES

No Star Very basic operation, manual process and informal negative average growth

Manual process, Minimal quality management system in place, negative average growth

Semi-automated process, Basic certification/ compliance, Minimal activities in product & process improvement, Minimal average growth

Extensive automation, Quality management system in place, Product & Process improvement carried, IPR registered, Moderately ready for export compliance certification

Fully automated, High potential for export, High investment in Product & Process Improvement, With certification for export e.g. CE Marking, GMP, HACCP

Have good branding, packaging, already exporting to other countries, Have compliance to exporting countries certification requirements

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SCORE RATING CRITERIA – RETAIL & DISTRIBUTIVE TRADE

No Star Very basic operation Financial record not well

documented, poor ICT utilization, poor stock management, low management capability

Basic financial record and stock policy, basic level of operation management, minimal compliance to requirement, unstructured marketing activity

Adequate management ladder, good implementation of SOP, good stock policy, average utilization of ICT and good customer relation

Efficient management structure, good stock management, positive business expansion, good financial management and performance, comprehensive marketing plan, good utilization of ICT

Visionary leadership, established brand presence, excellent integrated system, high capability in ICT adoption, excellent compliance to requirement, excellent stock management, outstanding CRM, high business value proposition, excellent marketing strategy and very strong financial capability

Good operation and management capabilities, basic certification compliance, strong contract execution capacity and high project management capability

Efficient management structure, positive business expansion, good financial management and performance, comprehensive marketing plan, good utilisation of ICT and high potential for exporting services

Visionary leadership, established brand presence, excellent integrated system, very innovative and high capability in ICT adoption, excellent compliance to requirement, high business value proposition, excellent marketing strategy and very strong financial capability and actively exporting services to international market

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SCORE RATING CRITERIA – CONSTRUCTION

No Star Fulfill registration requirementsand very basic operation

Basic financial capacity, minimal management and technical capability

Able to fulfill contractual obligation , satisfactory quality management and active project participation

Slight business growth, competitive in domestic market; Average financial performance; Some processes in place although not fully compliant; Keen to develop a brand presence but is on the cusp of market recognition; Possesses valid but unclear career path within company; limited management of knowledge assets

Good business revenue growth, highly experienced in ICT sector, globally competitive; Good financial performance and capability; Good operational capability with some form of process in place; Has a marketing & branding system in place, but may not be recognizable industry-wide; Some innovation process in place; Good management of knowledge asset, adopts a semi-aggressive employee retention program

Exceptional business growth, highly experienced in ICT sector, excellent recognition and globally competitive; Proven excellent financial performance and growth potential; Excellent organizational capability in compliance with recognized standards; Effective marketing capability; Excellent innovation management and capability; High dedication in talent development, clear career development path

SCORE RATING CRITERIA – ICT

13

No Star Very basic operation Lack of experience in ICT sector

(new); Poor financial performance; Minimal operational standards; Limited or no marketing/branding presence; Lack of innovation capability

Poor business revenue growth; Below par financial performance; Processes are in place, but development needed to be compliant within entire organization; Has a rudimentary marketing and brand presence

SCORE MODEL – MAINTENANCE, REPAIR & OVERHAUL

Extensive automation, Quality management system in place, Product and Process improvement carried, IPR registered, Moderately ready for export compliance certification

Fully automated, High potential for export, High investment in Product and Process Improvement, With certification for export e.g. CE Marking, GMP, HACCP

Have good branding, packaging, already exporting to other countries, Have compliance to exporting countries certification requirements

No Star Very basic operation, manual process and informal negative average growth;

Manual process, Minimal quality management system in place, negative average growth

Semi-automated process, Basic certification/ compliance, Minimal activities in product and process improvement, Minimal average growth

SCORE Milestones• Internally, SCORE has been regard as the entry point to SME Corp.’s Development

Programs enrollment i.e. The Business Accelerator Program (BAP) & The Enrichment & Enhancement Program (E²).

• Construction Industry Development Board (CIDB) undertakes SCORE as part of their Contractor Development Service. http://www.cidb.gov.my/v6/?q=en/content/1045

• Multimedia Development Corporation (MDeC) has announced SCORE as mandatory for all MSC Malaysia companies. http://biz.thestar.com.my/news/story.asp?file=/2009/12/9/business/20091209145700&sec=business

• Telekom Malaysia (TM) is in the process of exercising SCORE for monitoring their vendors performance.

• The High Performance Bumiputera SMEs (HPBS) program by TERAJU required a minimum of 3 Stars on SCORE as the preference for enrollment. http://www.teraju.gov.my/06-03_hpbs.html

• PEMANDU wants 109 companies under Medical Devices Sector to be SCORE-ed (ETP)

http://www.cidb.gov.my/v6/?q=en/content/1045

http://www.cidb.gov.my/v6/?q=en/content/1045

http://biz.thestar.com.my/news/story.asp?file=/2009/12/9/business/20091209145700&sec=business



http://www.teraju.gov.my/06-03_hpbs.html

http://www.teraju.gov.my/06-03_hpbs.html

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EXISTING PARTNERS

Profesional Services

Development Corporation (PSDC)

Kementerian Pertahanan (MINDEF)

Construction Industry

Development Board (CIDB)

Perbadanan Usahawan

Nasional Berhad (PUNB)

Multimedia Development Corporation

(MDeC)

Malaysian Timber Industry Board

(MTIB)

SME Bank

NCIA

NEW PARTNERS

Perbadanan Nasional Berhad (PNS)

Telekom Malaysia (TM)

BIOTECHCORPCYBERVIEW SDN BHD

HALAL DEVELOPMENT COOPERATION (HDC)

STRATEGIC PARTNERS

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