sme masterclass: 5 steps to making remote working a reality in your business
TRANSCRIPT
SME Masterclass:5 Steps to Making Remote Working
a Reality in Your Business
Follow us @Daisy_Group
Speaker
Graham Harris
Product Director for Connectivity and Security at Daisy
• 30 years’ telecoms and IT experience
• Previously worked for Lucent Technologies, Ascom and Avaya
• Making the complex simple to understand and consume
What you will learn
• What remote working actually is
• Why it is growing in popularity
• The different types of remote workers
• The benefits
• The 5 step approach to success
• Why you need to embrace it
What is remote working?
£52billion
Remote working is work done off-site, away from a company’s main location.
Home working is often referred to as REMOTE WORKING. It is qualified by the level of consistency that your telecoms and IT solutions can replicate the experience that you enjoy in the office
What we didn’t have in 80s…
REMOTE WORKING WAS HARD TO DO BECAUSE NONE OF THIS EXISTED!
Why is it a growing trend?
Source: ONS
2.9M
1998 2015
4.2M ?
2020
The different types of remote workers
Field-based worker
Full-time home worker
Part-time remote worker
1 32
The benefits of remote working
Improved staff
morale
Improved productivity
Online marketing
Substantial cost
savings
Reduced carbon
footprint
Business continuity
Improved customer
service
Improved staff
retention
Step 1: Establish the rules
Create a remote working policy• Know the law• State expectations• Define roles and responsibilities
Measure success• Set KPIs and objectives• Arrange meetings and
reviews
Step 1: Establish the rules
Trial remote working• Use senior/experienced staff• Evaluate suitability after the
trial
Train your staff• Equipment• Policy• Communication expectancies
Step 2: Invest in technology
Provide staff with • Tablets• Laptops• Internet connectivity
Use cloud-based services• Access files, data and software from
anywhere possessing an internet connection
Step 2: Invest in technology
Go GreenProvide staff with a 4G-enabled device
• 4G provides superfast internet speeds
• Staff need high data allowance• Windows, Android and Apple all
work with the cloud
Consumerisation & web-based tools• Dropbox to share files• Google Drive to store files• Basecamp to measure productivity
Step 3: Communicate, communicate, communicate
Go Green
Communicate regularly by:
• Email and mobiles• Video conferencing software• Skype, Google Hangouts and
FaceTime• Instant messaging
Step 3: Communicate, communicate, communicate
Go GreenInvest in VoIP:
• Improved customer service
• Never miss a call• Free internal
calls
Step 4: Keep security in mind
• Use cloud-based services
• Consider Mobile Device Management (MDM)
• Consider VPNs if workers need access to corporate network
• Use strong passwords
• Use anti-virus software
Step 5: Trust your workforce
Go Green
TREAT YOUR EMPLOYEES WELL AND THEY WILL TREAT YOUR BUSINESS WELL
Recap
Establish the rules1
2
3
4
5
Invest in technology
Communicate, communicate, communicate
Keep security in mind
Trust your workforce
70% of UK workers feel their productivity increases when working remotely
Don’t think remote working is for your business?
58% of UK workers would take a pay cut to be able to work from home
85% UK businesses believe offering remote working helps retain staff
Average UK worker could save 1.6 weeks per year if they didn’t commute to work
Further resources
• [Info] Daisy’s VoIP solutions:
www.daisygroup.com/business-telephone-systems/business-voip/
•[Blog] How to avoid the security risks of mobile working
https://daisygroup.com/resource-centre/avoid-security-risks-mobile-working/
•[Blog] Why flexible working will become the norm
https://daisygroup.com/resource-centre/why-flexible-working-will-become-m
ore-the-norm
/
• [Whitepaper – part 1] Mobile and remote working
https://daisygroup.com/resource-centre/mobile-remote-working-white-pap
er
/
• [Whitepaper – part 2] Mobile and remote working
https://
daisygroup.com/resource-centre/mobile-and-remote-working-whitepaper
