soa survey results - final2€¦ · soa 2016 survey results welcome susan novell, president,...

SOA 2016 Survey ResultsTown Hall Meeting

Welcome/IntroductionsSurvey Process

ResultsSurvey Comments

Questions/Open DialogNext Steps

SOA 2016 Survey Results

WelcomeSusan Novell, President, Somersett Board of Directors

Introduction of Survey Committee

Ground Rules

oProvide the results of the survey

oAnswer questions and listen to comments

oMaximum 3 minute limit per household

oInput from the Town Hall Meetings will be considered by Board of Directors

SOA 2016 Survey ResultsSurvey Process

o Questions provided by SOA Committees

o Review of questions

o Refine format

o Launch: February 3, 2016

o Return deadline: February 22, 2016

o Review returns; dedupe, complete/correct addresses

o Analysis of data

o Town Hall Meetings to present results to community


Sent to 2730 households

Initial survey response of 854

After review and deduping 750 usable responses

27.5% response rate


Drawing Prize Winners!

Grand Prize: $500 gift card winner

Steven Spear (Fairway Chase Trail)

2nd Prize: $100 gift card winner

Bernard Puetz (Back Nine Trail)

3rd Prize: $100 gift card winner

Anthony Burke (Stonebury Ct.)


Sierra Canyon

46%

The Village

5%

The Vue

5%

Somersett General

44%

WHERE DO YOU LIVE?

SOA 2016 Survey ResultsWest Park and East Park


0

50

100

150

200

250

300

350

Children's Play Area Community Garden Dog Park

I am/my household is interested in having the following

amenities in Somersett West Park

Strongly Agree Agree Neutral Disagree Strongly Disagree


Children's Play Area Community Garden Dog Park

Agree 345 320 449

Disagree 128 148 108

0

50

100

150

200

250

300

350

400

450

500

Agree vs. Disagree

Agree Disagree


0

20

40

60

80

100

120

140

160

180

200

Sierra Canyon Somersett General

Children’s Play Area – Sierra Canyon vs. Somersett General



0

20

40

60

80

100

120

140


Community Garden– Sierra Canyon vs. Somersett General



0

20

40

60

80

100

120

140

160

180


Dog Park– Sierra Canyon vs. Somersett General



0 200 400 600 800 1000 1200 1400 1600

Children's Play Area

Community Garden

Dog Park

Overall ScoresStrongly Agree = 5/Agree = 2.5/Neutral = 0/Disagree = -2.5/Strongly Disagree = -5



29%

Community Garden

22%

Dog Park

49%

Amenities by Weighting


194

84

189

112

128

177

86

197

98

0

50

100

150

200

250

Play Structure Basketball Court Flat Grass Area

1st, 2nd & 3rd Choice Amenities for Children’s Play Area

1st Choice 2nd Choice 3rd Choice


Play Structure

42%

Basketball Court

18%

Flat Grass Field

40%

1st Choice Amenity for Children's Play Area

SOA 2016 Survey ResultsWhat amenities would you use at Somersett West Park


244 247

341

182

0

50

100

150

200

250

300

350

400

Children's Play Area Community Garden Dog Park None/NA

What amenities would you use at Somersett West Park



24%

Community Garden

24%

Dog Park

34%

None/NA

18%

What amenities would you use at Somersett West Park


54

113

158

100

0

20

40

60

80

100

120

140

160

180


What amenities would you use at Somersett West Park -

SIERRA CANYON ONLY


190

134

183

82

0

20

40

60

80

100

120

140

160

180

200


What amenities would you use at Somersett West Park -

NON-SIERRA CANYON ONLY


249, 34%

474, 66%

Do you use Somersett East Park

Yes

No


49, 15%

284, 85%

Do you use Somersett East Park – Sierra Canyon ONLY

Yes

No


200, 51%190, 49%

Do you use Somersett East Park – Non-Sierra Canyon

ONLY

Yes

No


219

185

241

228

278

249

210

232

0

50

100

150

200

250

300

Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings

Use of Somersett East Park

Use Never Use


0

50

100

150

200

250

300

Basketball Court Covered Picnic Area Grassy Area Play Structure/Swings

Frequency of Use of Amenities in East Park

Daily Weekly Monthly Seasonally Less Often Never


Daily

0%Weekly

6% Monthly

7%

Seasonally

22%

Less Often

10%

Never

55%

FREQUENCY OF USE OF EAST PARK


35.5%

31.2%

18.5%

7.0%7.8%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%


Interest in Exploring Shared Amenities


82%

18%

Agree vs. Disagree - Exploring Shared Amenities

Agree

Disagree


111

91

64

29

36

0

20

40

60

80

100

120


Interest in Exploring Shared Amenities- Sierra Canyon ONLY


41

108

63

47

150

17

0

20

40

60

80

100

120

140

160

Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

Willing to pay more for additional aquatic and fitness at TCTC


149

197

0

50

100

150

200

250

Agree Disagree

Willing to pay more for additional aquatic and fitness at TCTC


8478

3019

207

22

0

50

100

150

200

250

$1 - $7 $8 - $14 $15 - $21 $22+ Not Willing to Pay

More

N/A

How much are you willing to pay more for additional aquatic and

fitness at TCTC


219213

196

54

27

0

50

100

150

200

250


Interested in increasing security patrol/presence


84%

16%

Increased Patrol

Agree

Dissagree


120

98

75

20

9

0

20

40

60

80

100

120

140


Interested in increasing security patrol/presence – Sierra Canyon

Only


225

84

15 17

366

0

50

100

150

200

250

300

350

400

$1 - $5 $6 - $10 $11 - $14 $15+ Not Willing to Pay More

How much are you willing to pay more for increased security

patrol/presence


396, 57%

298, 43%

Interested in an increase in security patrol/presence

during the daytime

Yes

No


Questions 18 & 19 asked how each homeowner would prefer to be contacted if we implemented a

Somersett Emergency Communications System.

Choices included Phone, Text, Email & Twitter. Text was most preferred.


167

301

184

2538

0

50

100

150

200

250

300

350


Interested in Inbound Notification System


468, 88%

63, 12%

Inbound Notification System

Agree

Disagree


181

323

286

354

436

5235 35 37 32

0

50

100

150

200

250

300

350

400

450

500

Beta Website Sec/Pres Letter Lauren Letter Email Blasts Somersett Living

Satisfaction with Somersett Communications

Satisfied Dissatisfied


1580, 89%

191, 11%

Satisfied vs. Dissatisfied with Somersett

Communications

Satisfied

Dissatisfied


53

130

446

0

50

100

150

200

250

300

350

400

450

500

9:00 AM 1:00 PM Evening

Preferred Time for SOA BOD Meetings


43%

57%

Have you utilized the onsite association office at The

Club at Town Center?

Yes

No


24%

76%

Have you utilized the onsite association office at The

Club at Town Center? (Sierra Canyon Only)

Yes

No


0

20

40

60

80

100

120

140

160

180

200

Account

Payments/Statements

Compliance/Community

Standards Committee

Architectural/Landscape

Submittals

General Association

Questions

Document Requests

How did you utilize the association staff at TCTC


161

124

246

232

179

203

1524

2 4

0

50

100

150

200

250

300

Friendliness & Courtesy Knowledge & Helpfulness

Satisfaction with the onsite staff at TCTC

Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied


Satisfied

96%

Dissatisfied

4%

Friendliness & Courtesy


Satisfied

93%

Dissatisfied

7%

Knowledge & Helpfulness

SOA 2016 Survey ResultsKey Topics from Verbatim Comments

Traffic/SpeedingTown Center Businesses

SafetyCompliance of Rules

Sierra Canyon vs. Somersett Master CommunityAmenities

ComplianceCompliments

Landscaping, Water Conservation & Snow RemovalMisconceptions

Miscellaneous Issues


Questions & Discussion


Next Steps


THANK YOU!

soa survey results - final2€¦ · soa 2016 survey results welcome susan novell, president,...

Documents