soccnx iii - if you build it, will they come? driving user adoption for social software
DESCRIPTION
Speakers: Lisa Duke Sharon BellamySure, rolling out social software like Connections requires technical skills. But after your environment is up and running, what’s next? Make sure your software doesn’t turn into shelfware by including user adoption work in your plan. Come learn tips and tricks to help get the rest of the organization on board and enjoying the benefits of social software.TRANSCRIPT
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If You Build It, Will They Come?
Sharon Bellamy& Lisa Duke
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About Us
Sharon Bellamy – Business Consultant, Applicable – Bristol,UK.
http://socialshazza.com
Lisa Duke - Business Development Manager, Simplified Technology Solutions, Inc. - Atlanta, GA.
http://getsocialdobusiness.com
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So You Think You've Finished Implementing Connections?
Environment is up
IT has played with it
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User Adoption - The Missing Piece
We used to call this training - now there is no budget for training, so we came up with a new name
You used to do this after you created a brand new Domino app - remember?
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Why is User Adoption Work Necessary?
You are the 1%
For normal people,
playing with new
technology is not
fun & not part of
their job
This is why pilots and sandboxes suck
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Why? Part 2
It's been 15 years since the desktop has changed
Need to help people understand what's in it for them, and that the way they've always done it is not necessarily the best way to do it going forward
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Why? Part 3
Metcalfe's Law - the value of the
network is proportional to the
square of the number of connected
users
Users = success
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Best Practices and Use Cases
Help users see how this will help them do their jobs
Executives need to participate
Find the natural champions
Hire an intern to shift over key content
Webinars and classroom training
Lunch & learns
Gamification, like Kudos
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Best Practices and Use Cases - 2
Roll out everything to everyone - users will surprise you
Use it to plan something fun - "company world cup"
Absence recording
Newsletters
For more information, visit Michael Sampson's site and buy a book! http://www.michaelsampson.net
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We will be here for awhile if you have questions....